Customer Reviews for Alpharetta Marathon
(U-Haul Neighborhood Dealer)

41 reviews

5715 Atlanta Hwy   Alpharetta, GA 30004

(678) 820-4294

Office Hours

  • Mon-Sat: 6 am–9 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(678) 820-4294

5715 Atlanta Hwy
Alpharetta, GA 30004

Services at this Location:

Office Hours

  • Mon-Sat: 6 am–9 pm
  • Sun: 8 am–6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Paul Houghton 
Rating:
5.0

Customer did not leave a comment.

JEFFERY NIEDBALSKI 
Rating:
5.0

Aju could not have been nicer and more accommodating. When one has an issue, this is the guy who calms you down and resolves your issues. So grateful to have rented the truck at this location.

MARY LEMOINE 
Rating:
3.0

The inside was filthy when I picked it up.

Tristan Gunbie 
Rating:
2.0

Truck was dirty, checking in and getting the truck took awhile.

Humberto Velez 
Rating:
4.0

Customer did not leave a comment.

Eric Anderson 
Rating:
5.0

Extremely helpful staff. Clean. Safe location. Would recommend to anyone.

Kelli Lathem 
Rating:
5.0

The return procedure in the app was simple and self guiding and this location had enough parking spot.

Rahul Gupta 
Rating:
5.0

Customer did not leave a comment.

Serkan Ozel 
Rating:
5.0

Customer did not leave a comment.

Prasad Vijayan 
Rating:
1.0

The truck was extremely dirty. The truck had mechanical failures

Evelyn Brito 
Rating:
2.0

The man at the counter did his best. The process was not clean. He did not have access to the right key set to access the lock box to get me the key to the truck. He had to call someone, it took 30 minutes to get there. She used a tablet to enter all the information and could not get it to completion. She called someone and said to proceed. That all took 45-50 minutes.

David Currie 
Rating:
2.0

Had no idea I had a reservation, insisted I did not

Gary Lisa 
Rating:
3.0

Check in and check out should be more easier.

SRINIVASAN RAMASWAMY 
Rating:
3.0

Customer did not leave a comment.

Michael Mones 
Rating:
4.0

Person at the location should have more knowledge on Uhaul rules/rent/prices etc.

Venkata Pothula 
Rating:
2.0

Provide what has been ordered and paid for. Clean it out better. Document the problems with the vehicle.

PORTER HALE 
Rating:
5.0

Customer did not leave a comment.

MR. DAVID RAZVI 
Rating:
3.0

The service was good however, there are issues with the truck (with the steering) and I had preordered 4 days before the moving blankets however, this location doesn't carry the moving blankets.

Christian Pedersen 
Rating:
4.0

The tuck is unsafe and should be taken off the road. There is so much play in the steering wheel it's a significant challenge to keep the truck between the lines. I realized it once it was too late but did consider at severals points stopping and asking haul to change the truck out during the middle of my trip. It was very scary and risky. This truck must be repaired. Also, I was charged for a coverage I did not approve ($28) and would like to determine how to get it removed.

Rick Allen 
Rating:
4.0

Have vehicle available at location setup for rental.

Brett Leftwich 
Rating:
2.0

Customer did not leave a comment.

Brenda Huapaya 
Rating:
2.0

Vehicle is out of condition ac is not working continuously

Teja Vemuri 
Rating:
3.0

The alignment on the truck was terrible. I had to turn the wheel to the left to keep it straight. I ordered and was charged for a furniture dolly but never received it. When I picked up the truck it had slightly over a half tank of fuel. When I returned the truck, the representative told me that it had been full. Thankfully I had taken a picture before I left.

Zachary Wilkins 
Rating:
1.0

Horrible rates tire was low picking it up

CHARLES HUFF 
Rating:
5.0

Customer did not leave a comment.

Sree Krishna Vinjam 
Rating:
5.0

Customer did not leave a comment.

Maria Concepcion de Marque 
Rating:
5.0

Wanted to pick up at a location closer to me but this worked out.

Brian Martin 
Rating:
3.0

Customer did not leave a comment.

DOMINIC ROMANDI 
Rating:
5.0

Customer did not leave a comment.

Eka Wardana 
Rating:
3.0

Customer did not leave a comment.

Thomas Ball 
Rating:
1.0

WORSE customer service. Rude and dismissive attendant. After this experience I may never use U-HAUL again!!! Deleting the app now.

Crystal Coleman 
Rating:
4.0

Customer did not leave a comment.

Brenda Carroll 
Rating:
5.0

The check in/check out person was especially helpful

JAMES FARRIS 
Rating:
3.0

I don't feel that the gas was full to the exactness when we picked the truck up. We were told that there was an appliance dolly and there was not. It appears that we were not charged for it.

Frank Walls 
Rating:
5.0

My reservation was originally for your Buford Drive location. When I arrived to pick the truck up there was no truck available. I was directed to another location 15 miles away, but after calling was told they too did not have a truck for me. The reservation person was finally able to direct me to the 5715 Atlanta Highway location where a truck was confirmed. While my experience at 5715 Atlanta Hwy was great, my overall experience was awful. I lost two hours of moving time and had to work well into the morning hours.

david morris 
Rating:
4.0

N/A

Justin Hazarie 
Rating:
4.0

The location is very convenient because it’s a gas station and you can fuel up right there when your finished.

Roger Knowles 
Rating:
5.0

The online experience is awful.

David Henriksen 
Rating:
3.0

Truck was not at all clean when I took it. I had to clean myself and had to put plastic on the floor to keep my stuffs clean

Smitha Prakash 
Rating:
1.0

This company over charge me me. truck was empty when we pick the truck up and was charge for full tank of gas. Please respond back at 4048523297

JOHN JENNINGS 
No reviews have been submitted for this location.

Additional Services at this Location

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