Customer Reviews for Alpha Omega Stor All LLC
(U-Haul Neighborhood Dealer)

589 reviews

234 Rosedale Dr   Hiram, GA 30141

(770) 439-0316

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 439-0316

234 Rosedale Dr
Hiram, GA 30141

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NELSON THOMPSON 
Rating:
5.0

I've rented from this location several times and I've never had a problem... Awesome customer service, professional mentality, very nice people. I will always rent from this location when I'm in need of a UHAUL...

Ilescia Hodge 
Rating:
4.0

My only issue was the appliance dolly i ordered. This location did not have one. The lady suggested Home Depot. That appliance dolly cost me almost as much as the trailer.

Michael Brigman 
Rating:
5.0

Customer did not leave a comment.

Penny Jaghai 
Rating:
4.0

Customer did not leave a comment.

Gerald Swann 
Rating:
5.0

5 star service! Shelly went above and beyond to get our paperwork ready and allow us to move in despite us arriving as they were closing. The facility was clean and Shelly walked us out to the unit personally while answering all of our questions. The service was above expectations at this business.

Audrey Abbott  |  Reservation 
Rating:
5.0

This storage unit was ALWAYS maintained well! Clean and very easy to access. Well lit as well.

Laverne Branch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan Oniku 
Rating:
4.0

Tried to return on UHAUL app on a Saturday. App was frozen on opening page even after several attempts. Called manager to report trouble. Overall service was excellent and Tracy helped tremendously!

Susan EVANS 
Rating:
5.0

We used this storage for 12 years and never had any issues. Great place and great service! Tracy is awesome!

AUDREY DEANNE CHANEY JONES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sherraine llewellyn 
Rating:
5.0

Great and efficient service. Mr. Ray, who set up the reservation was extremely helpful as was the woman at the office. Everything was done quickly and professionally. I would suggest anyone looking for at truck to go directly to U-Haul at the "Alpha Omega Stor All LLC, 234 Rosedale Drive , Hiram Georgia", you will not be disappointed. For if they don't have what you want they will see to it you get it there. First Rate, giving a 10 plus rating.

DENISE LEE 
Rating:
3.0

Lady could have been friendlier and maybe smiled at least once.

Bayani Santiago 
Rating:
5.0

Customer did not leave a comment.

Ira lewis 
Rating:
5.0

Customer service was excellent. Front desk made my moving process easier...answering all questions I had. 5 STAR SERVICE !!

Ermin Baptiste 
Rating:
5.0

I would change anything, Tracy was wonderful to work with!

Bobby Brownell 
Rating:
5.0

Nothing. Very friendly and efficient!

JOHN PENUEL 
Rating:
4.0

Customer did not leave a comment.

Angela Woodall  |  Overall Experience 
Rating:
5.0

Never a problem. Just a great place. No complaints. Hard to gripe about homeruns.😃

David Wray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Glass 
Rating:
5.0

Customer did not leave a comment.

Johnny Stockstill 
Rating:
5.0

Customer did not leave a comment.

Stephanie WInkler 
Rating:
4.0

Customer did not leave a comment.

brad rakestraw 
Rating:
1.0

The lady who in the table kinda mean and rude to us, yelling when talking because English is not our mother tongue. Look like racist

Luan Doan 
Rating:
4.0

Customer did not leave a comment.

Rikita Brown 
Rating:
5.0

Customer did not leave a comment.

Timothy Doyens 
Rating:
5.0

I had an absolutely amazing experience with this rental! No complaints at all.

John Atkins 
Rating:
5.0

Customer did not leave a comment.

TYRONE FLOWERS  |  Overall Experience 
Rating:
5.0

The service was awesome not a thing!!

Mia Boyd 
Rating:
5.0

Customer did not leave a comment.

Travis Harris 
Rating:
5.0

The staff person was very pleasant and was expecting my trailer return. She had me in and out in a flash.

DWIGHT WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

FRANK PUFFER 
Rating:
5.0

Customer did not leave a comment.

orlandas harris  |  Overall Experience 
Rating:
3.0

U-Haul has failed me twice on having a truck ready. If this continues with no accountability I won’t use them anymore

Lakeshia Eason 
Rating:
4.0

Customer did not leave a comment.

Damon Perkins 
Rating:
4.0

Customer did not leave a comment.

RONALD MORRIS  |  Overall Experience 
Rating:
5.0

Manager was very professional and efficient. Very smooth start to finish renting a truck there.

Pamela Metzger 
Rating:
2.0

Staff was unable to update the length of the rental and it took us nearly an hour to obtain the truck and dolly. The staff had to make several calls to corporate and then finally just gave up and told us to call the 800 number the next morning to extend the rental another day. The dolly had inoperable wheels so anything we put on it sunk right down to the ground and did not roll smoothly.

JENNIE HARTLEY 
Rating:
5.0

Customer did not leave a comment.

Jeremy Gorday 
Rating:
5.0

Nothing.

DAPHNE FELDHAUS 
Rating:
1.0

The truck was rough riding the transmission seemed to be slipping And I have a pregnant wife I was told that it would be Smooth

Ann Merideth 
Rating:
5.0

Everything were very organized and the service was outstanding changes not needed.

Kenneth Sheats 
Rating:
5.0

It was clean, they did a great job of that. But this monster needed help. It was LOUD. A constant 84db on the highway inside the cab. Terrible shimmy at highway speeds. Cracked windshield. The engine was missing and backfiring when under load. It was my only option, and it did the job. But it was loud as hell and very uncomfortable. I’ll stick to Penske next time.

Michael Turicik 
Rating:
5.0

Customer did not leave a comment.

Stacey Jones 
Rating:
5.0

Customer did not leave a comment.

Ryan Rowland 
Rating:
5.0

Customer did not leave a comment.

Kathy Dedmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis Sellars  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Torrie Woody 
Rating:
5.0

Customer did not leave a comment.

ERIN MCELROY 
Rating:
5.0

Customer did not leave a comment.

FRANCIS MURIGU 
Rating:
5.0

Tracy was great to work with.

ROGER TWILLEY 
Rating:
1.0

I rented a 26 foot U-Haul on the Friday December 23rd the coldest day of the year and the heater didn't work. Then when I was driving when I reached speeds of 55 mph the truck began shaking. So this was the worst experience I ever had

YUSEPH DYER 
Rating:
5.0

o comments

Kenneth Grier 
Rating:
5.0

no comments

Kenneth Grier 
Rating:
5.0

Not a thing. Friendly service. Clean and well functioning equipment. Thank you

Barbara Baldwin 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SHIPP 
Rating:
5.0

They were so friendly and helpful and made everything easy.

Alicia Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Riley 
Rating:
4.0

Great customer service!

Wanda Smith  |  Overall Experience 
Rating:
5.0

I was very happy with my storage experience from beginning to end . I office staff was very helpful and diligent .Had this unit unit for over a year all without any worry' Thank you

Jimmy Roberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Young 
Rating:
5.0

Tracy was very helpful and thorough with the rental. Great customer service!!!

Heather Corn 
Rating:
5.0

You guys are awesome I enjoyed you guys

BARRY CLARK 
Rating:
5.0

Customer did not leave a comment.

Stephen DeCostanzo 
Rating:
5.0

Rented a storage unit for 3 days. The employee was very thorough about what not to do and what not to store in the unit but was not specific about the storage unit itself. The unit was 10x7.5. I was not made aware that it was a small door opening (the size of a typical front door entrance) the item that would be stored there would have needed a wider entrance (garage items like a oversized carpentry work bench and air compressor) I loaded up my trailer on a Sunday evening and made my way to the storage for this first time and could not offload. The trailer had to be rented another day because of this. I didn’t even open the unit at all and was still not granted a refund. $70 for something I never used at all. My advise, ask questions because they will not be specific with you. They only get specific when it pertains to them not what’s needed by the customer.

Brandon Soto  |  Overall Experience 
Rating:
5.0

I dont have a lot of experience with renting a uhaul but my experience was so smooth it was like a hot knife thru butter! Thank you!

Susan Evans 
Rating:
5.0

Customer did not leave a comment.

Antoine Smith 
Rating:
5.0

Second time I have used them. Would highly recommend.

Stephen Heslin 
Rating:
4.0

Customer did not leave a comment.

Tanya Garrett 
Rating:
5.0

Customer did not leave a comment.

Mohammed Kaleem 
Rating:
5.0

Customer did not leave a comment.

CURTIS HAYES 
Rating:
5.0

Customer did not leave a comment.

andra crumbley 
Rating:
5.0

Customer did not leave a comment.

Bobby Brownell 
Rating:
5.0

Customer did not leave a comment.

Audrey Taylor 
Rating:
5.0

Customer did not leave a comment.

Ansley Graham 
Rating:
3.0

Customer did not leave a comment.

Calvin Wilkins 
Rating:
5.0

A bit expensive though.

Don Bouquet  |  Overall Experience 
Rating:
5.0

Nothing everything was great

Jonathan Daniel 
Rating:
5.0

N/A

Rodney Blount 
Rating:
5.0

Customer did not leave a comment.

Benjamin Musyoki 
Rating:
5.0

Katie managed the rental. She was super helpful, knowledgeable, and excellent attitude.

GINO Tozzi 
Rating:
5.0

Customer did not leave a comment.

Ansley Graham 
Rating:
4.0

Safety chain hooks had buildup causing the need to take the chains apart to get through the truck hitch. Customer service rep was excellent, And was willing to allow a military discount even though – evidently - UHaul has taken away that important discount? Wondering about that … ;(

Mark Chapman 
Rating:
5.0

They made the entire process EASY!!!

Donald Opie 
Rating:
4.0

Tires weren't balanced and vibrated the vehicle. Window Washers will not working. Might have been out of washer fluid which was not checked before hired the vehicle.

Gary Bates 
Rating:
5.0

Would certainly use again because the truck was very clean inside and in the storage part

Sharon Preston 
Rating:
5.0

Nothing. the lady in the office was wonderful to do business with and even accommodated us on short notice within 30 minutes of closing time. Everything about the trailer rental was great!

THOMAS WHITWORTH 
Rating:
5.0

Nothing. Always consistant: professional, courteous, respectful, knowledgeable, friendly, and gives you a reason to return when services are required. What more can anyone ask for?

PETER SIMPSON 
Rating:
5.0

First time using truckshare so I was skeptical but everything worked out greatly! Great service! Even the location was spot on.

Johnny Dorsey 
Rating:
5.0

Excellent customer service!!!

Carlos Ramos 
Rating:
5.0

Nothing! My experience was excellent

Raymond High 
Rating:
3.0

Customer did not leave a comment.

mark dameron 
Rating:
5.0

Our experience was a very positive one. The staff was always pleasant and helpful. The facility was always well maintained. We felt like our items were secure at all times.

Melanie Chandler  |  Overall Experience 
Rating:
5.0

Great employees!!! We will be back. Have a bless day.

Tony Mathis 
Rating:
5.0

Customer did not leave a comment.

RICHARD SHAW 
Rating:
5.0

Tracy was supper nice and helpful for my short time spent at this storage unit. I felt safe at her facility along with okay with storing my belongings there. I will definitely be recommending this facility to family and friends. Thank you so much for the amazing customer service!

Alijah Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Mann 
Rating:
5.0

Customer did not leave a comment.

Michael Hannah 
Rating:
5.0

Customer did not leave a comment.

Laura Nix 
Rating:
5.0

Customer did not leave a comment.

Ronald Mauzy 
Rating:
5.0

Customer did not leave a comment.

RHONDA KUNKLE 
Rating:
5.0

Customer did not leave a comment.

RICHARD SHAW 
Rating:
5.0

Customer did not leave a comment.

Wayne Newland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ansley Graham 
Rating:
4.0

The rubber bushing on the driver door falls off. Did my best to put it back in place. Is obviously a small problem with that door prior to my renting. I just was opening and closing the door on a normal basis when it fell off..

RICHARD SHAW 
Rating:
5.0

Customer did not leave a comment.

dennis Green 
Rating:
5.0

Customer did not leave a comment.

Dan Oberkofler 
Rating:
5.0

Very professional people ! Excellent service!

EDOUARD NERSESIAN 
Rating:
5.0

Customer did not leave a comment.

CHERYL CANNON 
Rating:
5.0

NA

Wesley Graham 
Rating:
5.0

Customer did not leave a comment.

HECTOR RENTAS 
Rating:
5.0

Great customer service .

WILLIAM FRIERSON 
Rating:
5.0

Awesome service! Would definitely use this location again.

LATOYA SEEDARNEE 
Rating:
5.0

friendly. answered questions

Daniel Hatcher 
Rating:
5.0

Quite playing m

CLIFFORD MCGRADY 
Rating:
5.0

Had an issue with the truck.

Megan Duenas 
Rating:
4.0

Provide some type of jack for the 6' x 12' trailer so that it can be dropped if the customer needs to unhitch the trailer, OR retrofit some kind of landing gear for the same purpose.

GERALDINE WILLIAMS 
Rating:
5.0

Rate are high on top of amount to fill up trucks other than that no other issues

ALEXIS ALEXANDER 
Rating:
5.0

I would highly recommend..Had no issues at all

Kimberly Miller  |  Overall Experience 
Rating:
5.0

Nice people, convenient good pricing. This is my 2nd time renting a storage unit from this facility and would do it again if needed! Thanks!

Johnnie Smith  |  Overall Experience 
Rating:
5.0

We stored there for many years. Great storage facility.

BRIAN BLACK  |  Overall Experience 
Rating:
5.0

Staff is very helpful !

yolonda sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Harris  |  Overall Experience 
Rating:
5.0

I had two units for 2 1/2 years. Much longer than I expected. Price was good. Clean facility. Same lady running facility the entire time we were there. Very friendly and helpful. Thank you.

AL VOYLES  |  Overall Experience 
Rating:
5.0

We loved our experience with them.

Marissa Johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLARD CUMBEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAREY MCIVER  |  Overall Experience 
Rating:
5.0

Thanks for having everything I needed in a pinch. It's much appreciated! Great staff too!

Barry Peacock  |  Overall Experience 
Rating:
5.0

Thank you and all is/was well.

Rachel Gibson  |  Overall Experience 
Rating:
5.0

Tracy was always a pleasure to work with. She was very friendly and you guys have a great facility. I would use again and certainly would recommend. Thanks again

SCOTT BROCK  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Several times I left my unit unlocked and they were kind enough to call and advise me.

Dianne Fleming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia Turner  |  Overall Experience 
Rating:
5.0

Nice always clean!! For the (7) months that I had my things in storage never had a problem with rodents, insects, roaches NOTHING!! The best experience for me. I’m very well pleased and would use Alpha and Omega again. I would definitely recommend them!!!!

JUANITA GOODWIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keneth Nkonge  |  Overall Experience 
Rating:
5.0

Great storage facility.

RYAN LAVENDER  |  Overall Experience 
Rating:
3.0

I didn’t need the storage unit anymore and I cancelled it !! Thanks and if I need one I will definitely use you guys !!

Candice Mobley  |  Reservation 
Rating:
5.0

Easy process.

Privacy Request  |  First Impressions 
Rating:
5.0

excellent service by Tracey

Privacy Request  |  First Impressions 
Rating:
3.0

The lady who helped me was very nice and I`m glad she told me to go with a large but a large is still smaller than I thought it would be

ERICA TAYLOR  |  First Impressions 
Rating:
3.0

The lady was very helpful but seemed as if she really just didn`t like her job.It was a bit of a inconvenience that they didn`t have a truck available to rent.

Privacy Request  |  First Impressions 
Rating:
5.0

Very helpful and courteous. Highly recommend.

ADAM SMITH  |  First Impressions 
Rating:
3.0

This storage unit is centrally located to my new residence. Upon arrival, the lady was very friendly and made the transaction as fast and painless as possible

Privacy Request  |  First Impressions 
Rating:
3.0

Didn`t use.

Privacy Request  |  First Impressions 
Rating:
3.0

The facility itself is clean and looks secure.

Joelle Jordan  |  First Impressions 
Rating:
5.0

Very helpful.

Privacy Request  |  First Impressions 
Rating:
5.0

The lady in the office was very friendly.

Privacy Request  |  First Impressions 
Rating:
3.0

Service was good. Did not like the hidden fees.

Privacy Request  |  First Impressions 
Rating:
5.0

Everything went very smoothly. The manager was extremely helpful and nice.

Privacy Request  |  First Impressions 
Rating:
3.0

Very good

Privacy Request  |  First Impressions 
Rating:
5.0

Customer service was excellent.

Privacy Request  |  First Impressions 
Rating:
2.0

I rented a climate controlled unit but the temperature of the unit is not much cooler than the temperature outside. There is a large crack in the floor with past insect activity.

Privacy Request  |  First Impressions 
Rating:
4.0

Great service fast and easy!!!!

Privacy Request  |  First Impressions 
Rating:
2.0

Not sure yet. The company states that they will call you within 24 hours. They have until 4:30pm today to call. They do not state an exception for Sundays. I guess we will wait and see.

Privacy Request  |  First Impressions 
Rating:
3.0

I have not moved into the location as of this time. I understood that someone would contact me after I made the reservation, and I have not received a call back.

KATHY KENNEY  |  First Impressions 
No reviews have been submitted for this location.

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