Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I canceled the reservation and received a confirmation via email. The experience from beginning to end was seamless. The on-line booking process is easy, informative, and fast. Unfortunately, I did not need the storage unit and canceling the reservation was done by making a phone call. The staff was very pleasant and professional.
Carol Strode
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Reservation
Rating:
5.0
price per mile is to expensive
Moris Williams
Rating:
5.0
Great management and service, thank you!
Wilfredo Morales
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron Hampson
Rating:
5.0
Customer did not leave a comment.
Jonathan Harrigan
Rating:
4.0
My experience with Alpha Omega Stor-All has been a delight, I will always recommend there service.
Anderson Emanuel
|
Overall Experience
Rating:
5.0
Make app more user friendly
Ronald Priest
Rating:
5.0
Customer did not leave a comment.
Paul Gierszewski
Rating:
5.0
Customer did not leave a comment.
terry chimaobi
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
David A Johnson
Rating:
5.0
Customer did not leave a comment.
Yolanda Horne
Rating:
2.0
Highly disappointed, I was not told until after the receipts came that I was charged a whole extra day for a couple of hours over … it’s a moving truck , things happen , we’re in Atlanta , traffic happens and I still got the equipment back before it was needed… I will definitely start going with a Home Depot or Budget rental from now on.
Taylor Jordan
Rating:
5.0
Everything was great. Thank you.
SIERRA COLLINS
Rating:
5.0
Super smooth experience, from beginning to end.
I would recommend them first. I would use Alpha and Omega Store All Lii Lic in the future, if needed.
Great staff
D.K.F.
DANIEL FURR
|
Overall Experience
Rating:
5.0
Don is absolutely the best. I received the best customer service ever!! Very friendly and pleasant.
Tara Chaney
Rating:
3.0
Once arrived waited over 30 minutes.
Was estimated mileage. It was never updated
OVER CHARGED
Please correct the charges and return the credit card used.
Thank you.
Suzette Linzer
770-756-5322
Rahde McKinnon
Rating:
5.0
Customer did not leave a comment.
Christopher Skyers
Rating:
5.0
Customer did not leave a comment.
Charlie Ferguson
Rating:
5.0
Customer did not leave a comment.
Farley Jenkins
Rating:
5.0
Everything was fine.
Marlon Souprayen
Rating:
5.0
The AC did not work. And I had a truck with no ramp.
Lakisha Tubbs
Rating:
1.0
To start the ceiling caved in on my unit & it was SEVERELY INFESTED with vermin mainly huge rats. They ate through 90% of my belongings including furniture. The owner Daniel was rude from day one until I left. To start he wanted me to sign documents that I already signed at the start of my rental with the nice young lady at the front desk. He followed me up & down the isle but I told him I was not going to sign the “same” paperwork I did in the office (didn’t make sense to me). Then every time I called no matter what the circumstances it ended in him hanging up in my face, including to try to rent a Uhaul to get my things out after the rats. I had to go to another facility to rent. I wish I would have known these things BEFORE I left my property in the facility, before it was extremely infested. After realizing it was infested. He tried to rush me to inventory the damage but I made him aware he never offered me another unit to transfer my belongings to make it easier, as I still needed a space waiting for the closing of my home, his response was “YEAH…”
I’m very disappointed & severely inconvenienced because I made a mistake using this facility. I would definitely NOT RECOMMEND it.
DANIELLE-Blade SHAKOOR
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Overall Experience
Rating:
4.0
Great service.
sheila hamilton
|
Overall Experience
Rating:
3.0
Better customer service
Donald Burrell
Rating:
5.0
Mr. Dan can continue being great and comical!
Jay Stephens
Rating:
5.0
customer service at this location is excellent
Audrey Barker
Rating:
5.0
Customer did not leave a comment.
Jeffrey Rigby
Rating:
5.0
This was by far the cleanest truck that I have ever rented. The representative was very helpful and courteous. Highly recommend
Stacey Teague
Rating:
5.0
Excellent customer service
Leonard Anderson
Rating:
5.0
24 Hr Pickup wasn’t functional. Thankfully, Dan came early knowing I would be there to get me going.
Brenda Duncan
Rating:
5.0
Good job
Jordan Naylor
Rating:
5.0
Customer did not leave a comment.
BRENDA PRICE
Rating:
5.0
Customer did not leave a comment.
KENNETH MARTIN
Rating:
5.0
I can’t think of anything
MIKE SMITH
Rating:
3.0
This was the location that uhual had to switch my reservation to last minute.
When I arrived the place was closed and the dollies that I had ordered were not in the truck.
Marissa Grant
Rating:
5.0
Customer did not leave a comment.
carla davis
Rating:
5.0
Customer did not leave a comment.
george mitchell
Rating:
5.0
While I was recovering from a stroke. My memory was jumbled....and I'd forget my storage payment because I was not notified .....I relyed on phone messages and mail from my other bills....but I got NOTHING FROM A/O, and paid late charges when I caught it up
They repeatedly said they mailed me my statements....but I only recieved one statement last year......and that was after I caught rent up!
I Paid it and moved out!
Never again
PATRICIA GRANGER
|
Overall Experience
Rating:
5.0
No additional comments.
SANDRA THOMPSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen Knox
Rating:
4.0
Nothing it worked at great for us
Gail Carke
Rating:
5.0
Customer did not leave a comment.
Don Duru
Rating:
5.0
Customer did not leave a comment.
Carlos Bustillo
|
Overall Experience
Rating:
5.0
Environmental fee. For what? Please let me know why I was charged.
steven alexander
Rating:
5.0
Customer did not leave a comment.
Bre'onna McDaniel
Rating:
5.0
Customer did not leave a comment.
Jason Beaver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronnie Aikens
Rating:
5.0
Dan was alway excellent. Very helpful & kind every time. I’ve been a customer about 7 years now. Alpha Omega storage is great.
ALYCIA WADE
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronnie Aikens
Rating:
5.0
Fast friendly clean ...everything I needed in one place. Easy pick up and return. I was told Mr. Dan was the best and it shines thru his staff. I was in and out 5 to 7 mins tops.
CHARE NOLAND
Rating:
5.0
Auto car need some maintenance. The ramp would stick...needed to be oil. One rear light was out on carrier
Eddie Asberry
Rating:
5.0
Great in store customer service
Willie Clyde
Rating:
5.0
Very satisfied with the customer service received. Thank you
GREGORY FORD
Rating:
5.0
Customer did not leave a comment.
Kurt Anderson
Rating:
5.0
Great customer service!
TONIA RICHARDSON
Rating:
4.0
Customer did not leave a comment.
HAMIDOU BARRY
Rating:
1.0
The truck was in terrible shape, it almost broke down on me and was acting like it was possessed. It made a huge back firing sounds and sounded like it was running on 5 cylinders. horrible experience i wasn't able to put gas in it because I didn't want to be stranded on the side of the freeway. definitely needs some maintenance and shouldn't be put back on the street until it is fixed
Christopher Hard
Rating:
2.0
Interaction with Customer service was horrible
The uhaul was in rough shape there was hard clunking in rear of truck with a lot of shaking which lead to
Damaging my furniture And broke my large tv
I would never recommend uhaul
Steven Whittaker
Rating:
5.0
Customer did not leave a comment.
AMY PICKERING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AARON FEKADU
|
Overall Experience
Rating:
5.0
Great Service - Friendly personnel
Gary Frazier
Rating:
5.0
Had valuable items in storage here while house was being renovated. Everything was in perfect condition - the piano is even still in tune!
MARTHA LONG MCGHEE-GLISSON
|
Overall Experience
Rating:
5.0
Representatives were friendly and efficient during both turn in and check out. I needed the truck for about 5 hour past my scheduled turn in time and they were very accommodating and understanding. I’ve used this rental facility several times in the past and always receive great service. I would highly recommend them for your future moving needs.
Larry Coleman
Rating:
5.0
Customer did not leave a comment.
Veronica Green
Rating:
5.0
Customer did not leave a comment.
STEPHEN BEVEL
|
Overall Experience
Rating:
5.0
The manager went above and beyond to be helpful. She helped me find equipment they didn't have and helped me load into my car. She was great!
Ecila Alawne
Rating:
3.0
Customer did not leave a comment.
Brandon Scott
Rating:
5.0
They are friendly and the service is great cannot complain.
james vargas
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Williams
Rating:
5.0
Customer did not leave a comment.
jULIAN rosemond
Rating:
5.0
Customer did not leave a comment.
ANGELIA GRIFFIN
Rating:
2.0
Appointment at Noon. Employee gone to lunch. Sign saying back at 1. No apologies or anything. Truck smelled like garbage. No truck dollies available. Oh well.
Obadiah Smith
Rating:
5.0
Mr..Davis was wonderful and Made my visit pleasant and fun..I will see him again..Marie🌾
Marie Washington
Rating:
3.0
Customer did not leave a comment.
JOHN SPRUILL
Rating:
5.0
Been doing business with Mr. Dan since 2010. Great guy!
Tora Blake
Rating:
5.0
Victor was very professional
RICHARD HOLLOWAY
Rating:
1.0
The gentleman who runs this location is very rude and also prejudice. It was so bad when I called home office in front of him his attitude didn't change. The only pleasant thing concerning my booking of this truck was the wonderful customer service I received each time I called into the headquarters. Please remove your name from this location. It's not worth the law suits you may encounter in the future.
Kylethia Wynn
Rating:
3.0
Customer did not leave a comment.
Kathryn Wilson
Rating:
5.0
Customer did not leave a comment.
DWAYNE MOORE
Rating:
5.0
Customer did not leave a comment.
JONATHON GOODMAN
|
Overall Experience
Rating:
5.0
A family member has room at this facility. Would very much recommend Alpha Omega as a good place to use. Friendly and helpful staff.
TERRY BRAUNELLER
|
Overall Experience
Rating:
4.0
Dan was excellent during pickup but the woman that was on duty Friday & Saturday was very rude & very discourteous!!
She absolutely needs re-enforcement training!!!!
Rose Campbell
Rating:
5.0
Customer service is always superb at this location. Extremely professional and pleasant gentleman.
Rodney Blount
Rating:
5.0
Customer did not leave a comment.
MARIO GREENE
Rating:
2.0
Customer did not leave a comment.
John Brogdon
Rating:
5.0
Customer did not leave a comment.
MARGARET DYKES
|
Overall Experience
Rating:
5.0
Amazing customer service! Everything was explained in detail. Such nice people!
Ashley Hanson
Rating:
5.0
First thing uhaul moved my pickup location at the last minute. Then the 26' truck at different location was not running. I reluctantly took a smaller truck. My belongings did not fit. I contacted uhaul again. They found my original location had a 26' truck.
I was very upset having to unload and load everything Again!
The truck ran good but your maintenance sucks! First of all the windshield wipers were bad and streaking with the metal blade support sticking out the side. The wiper fluid was low.
The steering wheel was off center when driving straight. The worst of all was the Horrible tire shaking above 50 MPH!!! I had to choose what level of vibration or shaking I could stand, then cruise at that speed.
Curtis Langholz
Rating:
5.0
The attendant that was there can't remember his name but he was really polite, professional, and down right a breath of fresh air. He really made of feel welcome and like our business mattered. He asked us how was everything and his overall performance was outstanding.
Princella Rivers
Rating:
2.0
I prefer not to comment but the only reason I went to this location they are close. I tried giving them a third try. I will not try it again.
Patty Stephens
Rating:
5.0
Always great customer service!!!!
Derek Gregg
Rating:
5.0
Customer did not leave a comment.
Arnold Davis
Rating:
5.0
Customer did not leave a comment.
Byron Hice
Rating:
3.0
It took 45 minutes to sign me out for a corporate reservation. This was not the 1st time I have used this place and went through the same long process that should have taken 5 minutes in & out. Very disappointed as I told the gentleman I will not use this facility ever again. It never takes as long to check out with any other Uhaul place.
Lee Hall
Rating:
5.0
Very pleasant and helpful worker at this location
Joseph Cavaliere
Rating:
2.0
I have been charged for a hand truck and pads that I didn’t find in the truck. When I called to request a refund I was put on hold forever until my patience is gone and hung up
U haul still owes me 20$
Wislet Saint Preux
Rating:
4.0
Customer did not leave a comment.
James Brown
Rating:
5.0
Great customer service! This was a small, clean location, easy to find!
Angela den Boer
Rating:
5.0
Customer did not leave a comment.
ALEXIA MCCANN
Rating:
5.0
Customer did not leave a comment.
Aaron Silva
Rating:
3.0
Due to Covid-19 service was pretty good.
anthony thomas
Rating:
5.0
Nothing it was great.
Dave Herd
Rating:
5.0
The on-line check in was a bit difficult. The counterman was absolutely great!!! He is an great asset for U-Haul, very helpful.
scott spencer
Rating:
5.0
Customer did not leave a comment.
reginald shields
Rating:
5.0
Dan is the man! He offered excellent customer service. He took the time to teach me how to properly hook up the auto transport correctly and how to strap down the vehicle once I picked it up. I already knew how to do it but I always appreciate a teaching moment.
I have never had such great service from a U-haul location and recommend Alpha Omega 3 in Powder Springs.
Francis Murigu
Rating:
5.0
Person was very professional. I would recommend this location
Steven Byndloss
Rating:
5.0
Overall pleased with the entire transaction.
ROBERT DASTRUP
Rating:
5.0
Great customer service
sheila carter
Rating:
5.0
Customer did not leave a comment.
Robert Howard
Rating:
5.0
Customer did not leave a comment.
RENAE WILSON
Rating:
4.0
Customer did not leave a comment.
Tyroe Aikens
Rating:
5.0
very friendly and helpful
Melody Armstrong
Rating:
5.0
Customer did not leave a comment.
Lillie Lewis
Rating:
5.0
Very clean. Very friendly service . I used the mobile app to check in and out! It was very fast and convenient!
Katrina Thompson
Rating:
3.0
Customer did not leave a comment.
Shayla Knight
Rating:
5.0
Customer did not leave a comment.
Janet Reynolds
Rating:
5.0
Customer did not leave a comment.
joann Hall
Rating:
5.0
Wonderful customer service. Friendly, kind, helpful, and went above and beyond to make it a pleasant experience.
Kristal Almond
Rating:
5.0
Customer did not leave a comment.
Tasheia Gibbs
Rating:
5.0
Dan was very pleasant and helpful. I forgot to ask for a climate controlled space and it wasn`t available but he referred me to a sister facility that I was able to rent that day.
Privacy Request
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First Impressions
Rating:
5.0
Very helpful!
Privacy Request
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First Impressions
Rating:
5.0
Dan was very helpful. Awesome service.
Privacy Request
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First Impressions
Rating:
4.0
Very nice
Privacy Request
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First Impressions
Rating:
5.0
Great service! Dan was great and very helpful.
Privacy Request
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First Impressions
Rating:
4.0
Dan was very friendly and helpful. All staff was professional. Reasonable rates. Storage unit was very clean.
EDWINA BOSTON
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First Impressions
Rating:
3.0
The service was great and the gentleman at the front desk was very helpful!!
Privacy Request
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First Impressions
Rating:
5.0
Dan was fantastic. Very good customer service. he gave very good instructions on using the code. Facility is clean and units are fine. Happy with the facility. would recommend it to friends.
Privacy Request
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First Impressions
Rating:
3.0
I did not move into the storage. I needed a drive up unit.
Privacy Request
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First Impressions
Rating:
4.0
Staff was very friendly and helpful.
Storage is very clean and monitored regularly.
Privacy Request
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First Impressions
Rating:
5.0
Very friendly atmosphere. Moving is very stressful and this place made me feel at ease leaving my belongings. I give this storage 511088650391108865039110886503911088650391108865039
Privacy Request
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First Impressions
Rating:
5.0
Excellent service. We look forward to our stay!
COMMUNITY HEALTH
|
First Impressions
Rating:
4.0
Dan there has excellant customer service and was very friendly!
Privacy Request
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First Impressions
Rating:
3.0
Good service
Privacy Request
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First Impressions
Rating:
4.0
Dan was very professional. He thoroughly answered all of my questions. I would definitely recommend Alpha-Omega Stor-All to anyone looking to store their belongings.
Privacy Request
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First Impressions
Rating:
5.0
Dan was very pleasant and helpful! I love this facility and feel at peace knowing my stuff is stored in a clean, safe facility.
Privacy Request
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First Impressions
Rating:
5.0
very nice and helpful!!!
Privacy Request
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First Impressions
Rating:
4.0
Everything was handled smoothly.
Privacy Request
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First Impressions
Rating:
5.0
Very kind. Very helpful. I recommend to everyone now.
Privacy Request
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First Impressions
Rating:
5.0
Mr. Dan was so sweet and patient. It seemed we all 4 families came at one time, but not once did his spirit change. The 1 winner with me is he put God first...
Privacy Request
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First Impressions
Rating:
5.0
Dan is awesome and he was very helpful in getting me what I needed!! The unit was nice and clean! I would recommend this place to everybody the needs a storage unit!!!
Privacy Request
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First Impressions
Rating:
5.0
The gentleman that at this facility is the best he stayed open later than he should have and took care of all my needs.
Privacy Request
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First Impressions
Rating:
5.0
Beautiful place ! Excellent customer service!
Privacy Request
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First Impressions
Rating:
5.0
Very great and beautiful service, and clean storage would definitely recommend them.
Privacy Request
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First Impressions
Rating:
5.0
The attendant there was very nice and the facility was very cleean.
Privacy Request
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First Impressions
Rating:
3.0
I was most shocked to see how small the unit was however, it was clean and dry, I know in the future to take a better look at the measurements before I rent.
Privacy Request
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First Impressions
Rating:
3.0
satisfied with storage unit, customer service friendly and helpful.
Privacy Request
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First Impressions
Rating:
5.0
A wonderful experience and a great facility!
Privacy Request
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First Impressions
Rating:
4.0
The Office Manager was always very helpful. The hours just didn`t work out for us. Thanks
Privacy Request
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First Impressions
Rating:
4.0
Ashley was extremely helpful. The facilities are very clean and secure.
MELISSA MEEK
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First Impressions
Rating:
5.0
Good service and clean facility.
WILLIAM TOTH
|
First Impressions
Rating:
3.0
The unit I initially asked for was not available even though the website said it was. I had to move into a larger area which is more expensive.
MATTHEW BRAUNNINGER
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First Impressions
Rating:
5.0
Dan is great. He makes sure you understand everything that you need to know and he`s very pleasant. More businesses could learn a lot from his pleasant services.
Privacy Request
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First Impressions
Rating:
5.0
I received excellent customer service. I am very grateful!
Privacy Request
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First Impressions
Rating:
5.0
Dan provided great service. The facility is very clean. The employees are very helpful and professional.
Thanks!