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Sheryl P
Customer Reviews for Alpha Natural Stone Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was really nice!
Indria KSame as above Listing location as Not Applicable because I don't have an issue with the personnel there, but I don't think I'll ever use UHaul again, nor recommend to even my worst enemy
Geoffry SGreat service. I was in and out with trailer in 15 minutes
Joseph MYou went above and beyond to make sure the transition was smooth again thanks and I will be using you guys again in the future
Donna PNot well marked, hard to see from the road. The place looks like sanford and sons!
Chris DUpon arrival the owner was not there, however, I called the number and she informed me that she was two minutes away. The service provided was exceptional and I would definitely refer my friends and family to this location.
BRANDY JThank You for your assistance once again.
khawann hThe roof was leaking heavily and damaged a majority of my items. Many of these things are non-replaceable and it is very disappointing.
Anna BNo comments you are the best
Therese GI was able to drop the trailer off by myself. However, its possible the hours over the Holiday were different as no one was there at the stated opening time. I received receipt of the drop off, though I did ask that someone call me, which did not happen. Either way, all good from my side, I have the receipt.
Jeff RBe able to give a receipt upon drop off of the unit
Larry DThey charge me for an overnight fee and the truck was returned at 3:30 the same day. A rip off
Ashia CManager was very helpful and courteous. I had gone to the Philips hiway and university Blvd location and was treated horribly. I will not ever utilize that business again. Person was very rude and angry for some reason.
Dwayne HProcess was easy and fast. Lady was very nice. I will definitely use this location again
Oxana HLiterally walked in and dropped key and contract. , person could hardly speak english. No inspection, just left. Told them about tire. No response. Hmmm.
Paul PThe lady that works here is amazing and works very hard for both companies.
Bryan GExceeded my expectations
Leonard CThey lady wasn't there, I had to call her. Also, she didn't walk around the truck with me with an inspection sheet. She didn't write down the miles before I left but, I took a photo that way I knew how many miles I used.
Frances JI arrived at the counter of the original rental location in Nocatee, Ponte Vedra only to be told that they did not have my truck I reserved. I didn't get a call until I was already leaving the office with no truck only to be told that the only available rental they could "find" for me was "quite a ways away". I was stuck as I had 4 people waiting at my house to start the move paid by the hour. I had to drive about 15 miles - 25 minutes one way to now go get the truck that was originally reserved only about 2 miles from my moving location. I was now 2 hours behind schedule, paying people to stand in my driveway AND I was charged an addtional $65 for mileage which is total nonsense because it was YOUR FAULT I had to drive the additional miles. I was also promised a discount for the rental from Jessica who was rude, confrontational and dismissive to the fact that UHaul did not provide what they promised. I never received a discount and was charged full price plus the mileage. I will NEVER EVER EVER rent or recommend anyone I know to rent from UHaul again. I will be calling to get my discount and mielage reimbursement but for now you have wasted enough of my time. I want to be clear that Alpha Natural Stone was not at fault here - they were perfectly nice - it was the original rental company and UHAUL who were the nightmare.
Karen Mthe brake pedal is very hard when pressing the brake it makes a big noise in the hydrovaque. the brake pedal is not there. normal and also the transmission is not good, there is a lot of jump when driving the vehicle.
Ricardo LGreat location!!!! People were very nice and helpful!
Jorge PThe drop off location was a bit of a mess.
Greg WTerrible experience, I should have went to an actual U-Haul location . Had to reschedule my day because the location was not there at the time of my pick up. Also the VAN HAD ROACHES IN IT now I have to sit my furniture out side and make sure all the roaches aren’t in it!
Robert AThank you for being flexible and so convenient for making my move less stressful.
Hillary GCriss Cross the chains
James HAS ALWAYS GREAT CUSTOMER SERVICE - GREAT LOCATION - I LOVE RENTING FROM HERE -- I HAVE CLOSER UHAULS RENTALS BUT I LIKE THIS PEOPLE
Carlo RThe place was closed and couldn't get a hold of anyone
Edward CIt was interesting using the contact less approach, and I rather enjoyed it.
Melina MMake sure if vehicle is booked for in-town to assign the in town vehicles. My truck was assigned the one-way truck and another renter was coming to pick it up an hour after my return so the business had to switch it on site it make sure there was on overlap.
Victoria HExcellent people and immaculate customer service.
Alexandria LWill never deal with ‘franchise’ location again… If I cannot find a ‘Dealership’ location, will just have to make other arrangements… The uncertainty of where/when I could pick up truck was excruciating!
Joel FNone Y’all were awesome!
Eric ONobody was there and there were no clear indications of where to park the truck as there were no other U-Haul trucks on the lot.
Edward RInspect the equipment for complete operation prior to renting. The right ramp on the trailer was broken and was not safe to use. Called Road Side Assistance and the sent someone to look at it, she said to just wedge it in there and it might stay. Not good, had to go get a replacement rental and that took 4 more hours to complete due to the paperwork mess up. Not a good time.
Roger JWhen returning the truck and following the instructions on the provided web link for around 35-40 minutes I repeatedly had to restart the process of taking a picture of the odometer due to error messages telling me about "not enough memory" my phone had over 80 gigabytes free. I had to use someone else's phone to get it to work but in the end it pushed me over my deadline for return.
brian tI could not get my reserved truck! The mobile app did not work and no one was onsite! I won't be using U-Haul ever again. I rented a Home Depot truck and was very happy with it!
Cary AAwesome place.
Nick VThe agent was very friendly.
Robert CI made a reservation for a location near me on San Jose Blvd. No one called or texted that this would not be the pick up location. I have used this store numerous times with excellent results. This time was a horrible experience. My ride had to be home and when I was told the truck was elsewhere I stated I expected some help getting there. Both people working that day were rude and offered no assistance. I told the female that she owed me some help. Her response…”I don’t owe you anything. I work here to feed my child”. The male could care less that I, an elderly woman, had no way to get to the correct location. Had to have my son miss an appointment that was scheduled a month out to drive me. Went to another wrong location…my fault as I assumed and didn’t have an address. Great customer service…they wrote out the correct address. Picked up from a wonderful woman finally. So disappointed and shocked at the Mandarin location. Not the business it used to be…
Cheryl LI did not interact with anyone as they were closed when we dropped off. But they closed our contract within hours quickly.
Torrence JHad to wait an hour outside of the location for someone to help me.
Julius SThis was my third location to return the truck to. This location was wonderful and helpful when the other two were not helpful
Chelsea AI would encourage independent places to carry some of the products that may be asked for. Things that could be asked for most often such as boxes, furniture blankets , dollies etc...
Phillip Wto provide a USB outlet.
Hicham KEverything was great.
Adriana SOvercharged for an emergency. I called letting them know my 6 year old was admitted to cardiac icu because of a medical emergency and I couldn’t possibly get it returned. What horrible customer service! $300 for a simple move a few miles away.
Heide SThe folks were nice and accommodating. The issue was a system issue that created a delay in processing. It took about 90 minutes from start to finish before we could get on the road.
Bruce SI was incorrectly charged a 2GL refuel expense but I showed the rental owner a picture that I took showing the check out fuel gauge vs. check in. (Having also provided a gas receipt where I put two gallons in the vehicle that I only used 26 miles) The checkout paperwork gauge was only provided electronically and I could not read where it was a 1/4 of a tank incorrect until I got home and was able to print it out. Bottom line, I was charged $12 for excess fuel expense and the check out invoice was not provided immediately upon end of use but later where I could not dispute the bill.
Danny BPicking up the keys were in a very difficult area to access. There were rocks everywhere and I almost fell returning the key
David CMarcela was very kind and efficient. In and out in no time
Jack IDo the same things
ANDREW HI scheduled after hour pick up buy some how the keys weren't left in the drop box. Sat on the phone for 90 mins before I could get any assistance
EVERTON HPerson was not there and a sign on the door said they'd be back soon with a phone number. After waiting a bit, I called and was told to just drop the key in the drop box. Not a big deal but would have been nice to say that on the sign too.
Steve GHad the truck for 2 days in Jacksonville and HI Jacksonville and they tried to say I put 3000 Miles in less than 24 hours you are scared and trying to rip me off rip me off I will be going to the Better Business Bureau about these people as well as the police
JERRALD MPut a ramp on the truck
CAYLA SThis location did not have anyone there during posted hours. I dropped off where Uhaul texted me and asked me to drop off and then when I did, the app wouldn't allow me to return the truck online. I had to waste my time calling customer service, they said the location was closed for the week and couldn't "return" my truck until someone was there to check it in. Overall terrible experience that cost me way too much time. Why send e to a location that is closed for a week??? Bad location, bad job by Uhaul.
JASON B