El cliente no dejó un comentario.PAUL M.
Customer Reviews for Alpha Fleet Management Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The customer service was excellent and the process to rent, pick-up, and drop off was smooth and easy. I will use this service again and recommend others to use it as well.JESUS R.
The service was great - the office interior needs work, but I know they're a new location that's just starting to build a customer base.JASON A.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Steve U.
El cliente no dejó un comentario.ILYA T.
El cliente no dejó un comentario.RYAN G.
uhaul changed my pickup location with out letting me know . not pleasent adding 10 miles to my pickup one way . Unable to talk to customer service over 1 hour wait . Will not reccomend uhaul to anyoneWILLIAM P.
El cliente no dejó un comentario.MIKE B.
El cliente no dejó un comentario.Brydon B.
El cliente no dejó un comentario.SOLIMAN M.
Definitely send people here instead of the costless car rental place that gated off their parking lot during the hours they were supposed to be open.Sophia M.
Excellent customer service. Will recommend this place to everyone Jack is the best. Very friendly.DAVIT V.
Nothing. Jack was terrific.William N.
El cliente no dejó un comentario.LEVON M.
El cliente no dejó un comentario.LORIE B.
El cliente no dejó un comentario.Chiyen C.
It was clean fast efficient service I totally appreciate it and friendlyJOHN V.
El cliente no dejó un comentario.MARGARET F.
El cliente no dejó un comentario.LILI V.
El cliente no dejó un comentario.TAIT B.
The cab had some sort of melted candy in the front console, the cab itself had not been cleaned in ages which is paramount in a pandemic. The office is filthy and unkempt, electric scooters everywhere with clutter and garbage all around. If this is the brand U-Haul was going for you have missed the mark. As then charged me for gas and all, very poor showingMichael C.
El cliente no dejó un comentario.TIAGO S.
El cliente no dejó un comentario.HARUT G.
El cliente no dejó un comentario.Eleanor P.
El cliente no dejó un comentario.YOSEF B.
El cliente no dejó un comentario.Amy A.
I think this particular location is new and you have to be careful about finding it.DANIEL H.
El cliente no dejó un comentario.ENGRACIO B.
El cliente no dejó un comentario.ANA R.
Customer service was supreme Thanks Alpha Fleet and look forward to renting from you in the futureJOEL F.
The woman who checked in the vehicle was very friendly and efficient. Excellent Service. The lot itself was very crowded at the time.BRIAN K.
El cliente no dejó un comentario.ARTYOM K.
El cliente no dejó un comentario.Lori B.
Mileage rates are very high. We had to make a second trip and ended up adding almost $100 to our total. If mileage included gas that would be one thing, but paying that much for mileage in addition to refilling the tank it's too much. I probably won't use the service again.TIMOTHY H.
Once again the people were extremely nice and helpful. They are just starting as a uhaul business so they are still getting everything setup. But overall my experience was great!Janice B.
El cliente no dejó un comentario.RICHARD L.
Stop pressuring customers into buying protection! You could simply have an option that says â€œDecline coverageâ€ instead of something that says we might pay $25k in damages. Totally biased verbiage!Viet H.
You double billed me for my rental and then cannot be reached by phone or email. This criminal enterprise cannot continue. Daniel Shor: Give me my money back!!!!DANIELGORDON S.
El cliente no dejó un comentario.ROBERTA W.
10/10 great serviceELVIS A.
The facility smelled as if someone was smoking cigarettes inside! You couldn't breath! It was dirty, location was less desirable, unsafe.MARIO C.
This location is an affiliate provider, and it is currently under construction, so it is unorderly, has no air conditioning, and the lot is very small. I got sketchy vibes from the area itself, it could use some paint and lights. The worker Mary was very friendly and professional.TANYA Z.
Mary at Alpha Fleet exceeded our wildest expectations. Mary is knowledgeable, courteous, professional, kind and a joy to work with!!KAHLIL H.
The staff was incredibly nice and helpful! Thank you so much :)MICHAEL N.
This location is fantastic. The employees are commensurate professionals. I think it was Jack that helped us, and he was so thorough.MARTHE H.
Mileage was incorrect at checkin. First person who approached me was rude. Truck was filthy. I was charged for 61 miles when I only did 17. I called customer service afterwards and waited 35 minutes to talk to a VERY subpar agent, and that is putting it kindly. Bad experience.Colin E.
Easy check in and out process. Great staff. Location in poor condition- office space. Convenient location.Cortney G.
Awesome woman there this morning. No issues. Smooth!ADRIAN S.
El cliente no dejó un comentario.Kim L.
Mary was amazing and so helpful! Highly recommend this location!Stephanie S.
We were charged for a dolly we never received and we never received a call back to help us work through this matter. They could go through an inspection with the client before they take the vehicles to make sure everything is in place and that the vehicle is clean. There was animal hair on the seats when we got the van as well. They did do an inspection of the vehicle when we returned the van but not when we picked it up.BRETT M.
Unbelievable customer service at this location. Mary and Joe went above and beyond. I had been given the runaround by UHaul representatives on the phone and other UHaul locations. I went to the North Hollywood Vineland location as a last ditch attempt and was greatly relieved. No muss no fuss. I will be using them again during the upcoming week. Thank you!!!MICHAEL H.
Extraordinario servicio al clienteSarkis K.
The location on Vineland was beyond excellent. The young lady who helped was very nice and had a positive vibe (even at 8 am). I highly recommend this location. I was not happy with the original location, "U-Haul Neighborhood Dealer, on 10860 Burbank Blvd, North Hollywood, CA 91601," I made the reservation with. I showed up at 8 am, and the truck lockbox was not set up. I could not pick up my rental. I called in, and they re-routed me to this Vineland location. This really caused a huge inconvenience for me. I trusted Uhail would be ready for me and did not expect a mistake like this to happen. Uhaul has a trusting name, and I was very disappointed. I hope the location that did this to me gets evaluated. Because Uhails are not for a weekend ride, they are for important things like moving, and everything is on a schedule for ppl like me.. I want a follow-up email on this complaint.ESMERALDA S.
Marie was so sweet and an amazing person to have help me on my move! She has a beautiful smile and can bring some joy to such a stressful day!! Will definitely recommend and be using uhaul again!ALEXIS T.
Very friendly and accommodating staff. Clean vehicle.JACOB R.
Friendly people.EMANUEL D.
Mary was superb in changing my reservation and making the whole process super easy. The best part of my move!Paul Stephen A.
Excellent in every way. Thanks!Wayne O.
El cliente no dejó un comentario.SARGIS D.
El cliente no dejó un comentario.TYREE B.
El cliente no dejó un comentario.AVIK M.
Great location! Friendly Service!GAYANE M.
You could let me know in advance if you're not going to have the dolly and or moving blankets I pay for. LolAlexandra April M.
El cliente no dejó un comentario.CAROLINE G.
Offer more utilities dollies at the location, last minute I had to get some dollies and I have to drive to another a Uhaul to get themMaria R.
El cliente no dejó un comentario.SHELLEY D.
I was checked out and in VERY quickly. And he was very pleasant and helpful.PERRY K.
Best Uhaul location. Very clean, super friendly staff. Easy process for picking up/dropping off truckCAROLINE Y.
El cliente no dejó un comentario.DOROTHY B.
N/A Jack was very helpful on site!Mitchell D.
It was perfect.Christopher O.