Comentarios de los clientes para Alpha Auto Brokers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Alpha Auto Brokers

Clasificación general:

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MADISON S.
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El cliente no dejó un comentario.

FRANK D.
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El cliente no dejó un comentario.

Carlos J.
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El cliente no dejó un comentario.

Georgianna L.
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I was going to drop off my truck/trailer at the closest location to my destination. When I got there, I was told they could not check me out because they are too small to take my trailer. They told me to go to this location on Eastern Boulevard, although Google Maps indicated the location is closed. When I got the Eastern Blvd, it was closed but it said they receive 24/7. I called and got to speak with the owner/operator, who told me to just leave the truck and trailer there and put the key in the orange mailbox. I explained that I needed help getting my car off the auto transport but I was basically told to figure it out. I had to look up YouTube videos to figure out how to go about getting my car. I had to crawl under the front and back of the auto transport to unhook chains and then pull on some really tight belts that were blocking my front wheels. I was exhausted aft\er a long drive and day of unloading and, as a woman, had to figure out how to do all that work. I am not pleased with the experience one bit.

Tworminthae W.
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El cliente no dejó un comentario.

ASHLEY J.
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El cliente no dejó un comentario.

Lawrence P.
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Kelvin was helpful and awesome. I have rented at Montgomery, AL, UHaul locations in the past. Alpha, at 790 Eastern Blvd., is by far the best!

ETHEL D.
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Good customer service

Tina B.
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El cliente no dejó un comentario.

Susie G.
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El cliente no dejó un comentario.

John F.
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I was overcharged by 2 days for my rental. Uhaul stole almost $80 from me. Worst U-Haul experience to date. Very disappointed

Brandy M.
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El cliente no dejó un comentario.

GARY L.
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very helpful!

david G.
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El cliente no dejó un comentario.

Jon C.
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We rent trailers from U-Haul often. Most commonly, we have rented from the “Woodmere” location at 2525 Eastern Blvd., Montgomery, AL. While the personal at the Woodmere location are always well trained and friendly, that location is woefully understaffed, commonly resulting in customers standing in a long line for an hour while a single desk person works. This time, we rented from the Alpha Auto Brokers location at 700 Eastern Blvd. Montgomery, AL. This location was well staffed. The only difficulty is that they have the trailers stored in parking slots that are angled toward the curb, making uncoupling very difficult for a lone older person on Sundays when the location is closed. That is the only reason I didn't give that location five stars.

James B.
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I checked in on the Internet but the location I picked it up at didn't open until 10:30 in the morning, which was late for an out-of-town move. The engine oil light came on two miles from the location. I took it back and they swapped it out. Both trucks were clean. As on previous occasions when I rented a U-haul truck, I was clipped a little on the gas. As with other occasions when I have rented U-Haul, the gas in the tank at checkout is lower than what is indicated on the contract, Looks to me like they just round it up to next higher level and you wind up paying the difference. Why not just check it out with a full tank and you bring it back full? That makes more sense to me.

JAYTH G.
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El cliente no dejó un comentario.

selma B.
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El cliente no dejó un comentario.

ALPHONSA H.
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El cliente no dejó un comentario.

HENRY K.
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Equipment was dirty, sticky and the windshield was dirty on the inside

Jacorey C.
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Make sure the new employees are trained.

lakendria W.
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The clerk was very friendly and helpful during the whole process!!!!!

RICHARD R.
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El cliente no dejó un comentario.

SHARRON D.
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The customer service was impeccable! Management went above and beyond to meet my rental needs. UHaul has always been the best!

Arjun P.
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El cliente no dejó un comentario.

Darrow T.
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El cliente no dejó un comentario.

Jackie W.
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They went out of their way to help me after the keys to the truck were locked inside. And they also gave me a lift to my car so I wouldn't have to walk back to my car. I recommend these guys any time you need to rent for moving.

SHELBY J.
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Great customer svc picking up and dropping off!!!

JACK G.
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Be on time for scheduled pick up not 45 minutes late and have air conditioning in lobby area not fans Get off cell phone when customer is waiting Terrible experience

KIMBERLY F.
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El cliente no dejó un comentario.

Leah B.
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El cliente no dejó un comentario.

STEVE R.
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El cliente no dejó un comentario.

MATTHEW M.
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Offer the other services. Even though, I was on a time constraint, I would like to know about your other deals.

CHERRELLE T.
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El cliente no dejó un comentario.

John P.
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El cliente no dejó un comentario.

TRAVONTAY W.
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El cliente no dejó un comentario.

Reginald C.
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Improve how your representative speaks with your customers. I was applaud of how I was spoken to while trying to pick up a reserved truck. My reservation confirmation provided a pickup location at 14 Bolton Dr, Montgomery. When I arrive at this location the store front was closed. I called a number UHaul sent me via text and spoke with a representative. I don't recall his name, but I didn't find him very professional. First, he answered the phone “hello”. I didn't know if I was calling UHaul or a random person. I asked who am I speaking with. His response was “who am I speaking with”. I responded I am trying to reach UHaul about a reservation. This is when he acknowledged himself with UHaul. I gave him my reservation number, and he told me I need to go to a location at 790 Eastern Blvd. So I drive to the Eastern location. The store front is closed, so I call and spoke with the same person I mention earlier. While he eventually walked me through the process of taking delivery of the truck via my smart phone. He made it clear that he is doing me a favor. His exact words were “I hope you know I am doing you a favor”. I was applaud and wanted to take my business elsewhere, but I had driven in from Franklin TN (four hour drive) and needed the truck to move my daughter from college back home to Franklin. This representative needs training on how to answer the phone, how to greet a customer, and most importantly, know that customers are the reason he has a job. My point is, he wasn't doing me a favor. The vehicle return process was perfect. The person I spoke with was nice, professional and helpful. He made me feel like a valued customer. If you have additional questions, please call via my cell.

reuben R.
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El cliente no dejó un comentario.

Keith K.
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El cliente no dejó un comentario.

Roy S.
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El cliente no dejó un comentario.

Jennifer S.
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Very good people helpful and nice

Allen K.
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Was a simple and easy transaction. I was pleased with it all.

Tamekia K.
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Location needed strap and dollie. People were great with good customer service.

Earl R.
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El cliente no dejó un comentario.

Danny W H.
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Done self drop off

Richelle J.
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El cliente no dejó un comentario.

David W.
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Customer service was great. Will definitely recommend to my friends and family.

Francis N.
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El cliente no dejó un comentario.

jennifer S.
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Very helpful staff was ready when the uhual app was not working to help in anyway no matter what the circumstances (‘COVID19). Will recommend to everyone.

Brittney F.
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Everything was great and Mr.Kelvin has great customer service.

Hannah W.
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El cliente no dejó un comentario.

Andria H.
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THIS LOCATION WAS VERY INVITING MY KIDS AND I FELT RIGHT AT HOME THE STAFF HE WELCOMED US IN AND ALTHOUGH THERE WAS A FEW PEOPLE AHEAD OF ME I NEVER FELT IGNORED OVERALL MY EXPERIENCE WAS OUTSTANDING. GREAT TEAM I WILL BE BACK FOR ALL MY UHAUL NEEDS.

Yolande A.
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Mel was AMAZING! Very easy to work with

Brandon B.
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Rep was late, changed shirts inside office. Didn't have enough knowledge to properly help us.

tracey R.
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He and the man in Prattville location were the ONLY ones that helped us. They were both amazing and did not work for U-Haul.

Linita M.
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El cliente no dejó un comentario.

ANDREW C.
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The gentleman was busy when I arrived but immediately made me his priority. He was also a very friendly guy who went out of his way to make sure everything went smooth. This rental went so much smoother than experiences I've had in the past. Customer service seem to be ailing at other businesses but not at UHaul! Thanks.

Sarah S.
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El cliente no dejó un comentario.

Ladreco M.
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From my experience it is nothing you can improve on because my experience was beyond what I usual experience with U-Haul and I appreciate it. I received wonderful customers service and will be frequently using them for any U-Haul. They were professional and helped load up the equipment so I would not have to. Their location saved me gas because I do not enjoy traveling to Woodmere U-Haul.

Wiliam M.
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El cliente no dejó un comentario.

Tammy H.
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El cliente no dejó un comentario.

Daniel E.
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El cliente no dejó un comentario.

CLIFFORD M.
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Staff very professional!

Lee S.
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El cliente no dejó un comentario.

Wiliam M.
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El cliente no dejó un comentario.

sam W.
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Nice truck for my trip no problem

Steven W.
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El cliente no dejó un comentario.

james M.
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It was not told to me that if I used the trailer over 24 hours I would be charged additional fees. Used it for 26 hours and had additional charges.

Daniel C.
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El cliente no dejó un comentario.

Jeffrey M.
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The people working were extremely accommodating and willing to help in every way. Loved working with them!

Selina D.
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Service was awesome! No complaints will definitely be referring a friend!

Tabriesha A.
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Everything was great I'm very thankful that the guy who helped me!!!!!! Didn't get a chance to ask his name

patrick F.
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Nothing everything was good good customer service thanks

Steven L T.
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El cliente no dejó un comentario.

Alberta S.
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Very professional and helpful

Loretta K.
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Great customer service from these guys!!! Thanks!

Peter P.
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Great Customer Service handled a issue very well!

Carrie K.
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El cliente no dejó un comentario.

Alberta S.
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El cliente no dejó un comentario.

Steve C.
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Both gentlemen working at this location were VERY helpful. We had a prior reservation at another location Hair Studio One at 1225 Highland in Montgomery who was a no show at 4:07 when we were supposed to pick up trailer at 4. They advertised being open until 5 but obviously we're not. I called repeatedly and left a message with no return call which left us in a bad spot. The gentlemen running the Eastern Blvd location had us in and out in no time. They definitely made up for the other location which almost left us stranded. The

Stuart P.
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El cliente no dejó un comentario.

Jacob R.
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El cliente no dejó un comentario.

THOMAS D.
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Manager was very nice and courteous but can improve on professionalism.

scott P.
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El cliente no dejó un comentario.

Scott P.
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El cliente no dejó un comentario.

Scott P.
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Ask up front if the customer is exempt from taxes/discount applies due to official move... military or otherwise.

Kyra T.
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I made my reservation early Friday morning and my truck was available at the requested time. The gentlemen were very informative of their uhual trucks and walked me through the steps in no time. The location is very convenient off of the Eastern Blvd! Clean, nice, and I loved having a new truck. Thanks again, Alpha Auto Brothers. ??

Kelly F.
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They explained everything well...

Donna R.
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El cliente no dejó un comentario.

catrice H.
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Great customer service!5 stars

John M.
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Only Uhaul dealer open on Saturday Afternoon in the local area. Operator was friendly and able to help me get the job done.

Al F.
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Keep doing what you doing

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