Fantastic customer service. I was treated very professionally, definitely the best rental experience I have ever had.
IAN S.
Customer Reviews for Aloha Pallets Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Everyone was friendly and helpful. Will return or recommend, thanks!!!
Ken C.You were very friendly and accommodating. Will remember you again in the future.
BRYAN C.Ninguno
Michelle M.Best ever rental truck experience.
Harold B.Great service
jang H.The ladies that man this location understand what real customer means. It was a pleasure working with them compared to my previous U Haul rental experience with Affordable Storage that is located across the street.
Miles M.Have the Trucks lined up to drive out so the renter doesn't have to do a 4 point turn
MICHAEL L.Very professional interaction, helpful with information, personable and supportive in the COVID environment and restrictions of new office hours and UHaul closing some days (Thurs Fri Sat)
Kermit S.Aloha Pallet is the place to go in Hilo for all your U-Haul needs. Great solid local family.
jon C.Such an awesone team at Aloha Pallets, they really help you out and go the extra mile. Great local Ohana that totally lives Aloha. Can't say enough good things about them. Mahalo..JC..
JONATHAN C.Friendly, fast and helpful in every way
Laurie B.There is nothing to improve on.. There wonderful people and they have very clean and well maintained vehicles.. Everything went smoothly!!! I Will highly recommend to friends and family...
ANTHONY T.Excellent service! I can't thank them enough for all the help they provided. I would definitely refer them to my friends and family. The management was top notch. Thank you for everything!!!
SEAN R.Awesome customer service with a smile!!! So convenient, fast, and professional ðŸ˜
LAURA K.Nothing at all... you guys are the best! Great personality and friendly
Kristin R.Staff was helpful and friendly.
Daniel S.Excellent customer service from start to finish! Very personable and helpful!
Jacob B.Aloha pallets made this experience a 10/10 for me. I appreciate them so much. Fabulous service. They went above and beyond, Mahalo, mahalo, mahalo!
Meagan M.Open both gates. Even a pickup is a tight fit when only one half of the gate is opened.
Steven M.We had a great overall experience. The location was perfect for us. The cargo van we rented was an excellent value and very clean and well-maintained. The office clerk was super helpful and attentive. We couldn't have asked for more, and your price was unbelievable. We will definitely spread the word. Mahalo!
Stephanie L.Mikki, at this location, does a wonderful job with Customer Service! She is great! Always willing to lend a hand, and do what it takes to make everything go smoothly and easy upon the customer! Great service!
Terry S.Keep up the good work !! Aloha
mike R.Easy fast friendly, great service
Cameron A.Super friendly attendant.
Bridget S.Thanks so much for your great service.
Kristen L.All good. Friendly and helpful staff
Everell T.They were great
CASEY L..
Mike P.Friendly, knowledgeable & helpful customer service and clean equipment. A+ experience.
Conroy H.nothing. People were great and efficient.
Priscilla D.Easier in and out
Everell T.The worker there “lei†was absolutely amazing. She went above and beyond to help me with what I was needing the truck for. She helped me with local people who could help me get the job done. I honestly couldn't have done it without her. She's just incredible!!!!!! Mahalo Lei!!!!!
Darrell S.Did online self check out went to that location staff wasn't on site upon arrival waited 15mins after they opened representative said that I needed to do my rental application all over again because that location doesn't do sef check out I was pissed after doing all of that went into my uhaul van rental gas was empty I had to go back in and let them know and remember time is clicking more pissed off I was I'll never rent from this site again to much hassle!!!!
Jessica C.Outstanding job by all.
John M.The employees that I interacted with were courteous and friendly. No issues with the vehicle.
Michelle B.Something was wrong with battery, had to jump truck multiple times. Otherwise truck was clean and nice to ride, staff was friendly and helpful
Monica S.Everything was great. The people were super helpful and nice. Will definitely use service again in future and refer.
Chenoa M..r*/It's the islands, so I get it, the truck was closed up because it rains a lot, but the truck also smelled like fish. Is what it is. But the staff were great! Very supportive! I rented a 3/4 ton pickup to tow a trailer with a tractor. The tractor had a breakdown and I was a couple hours late to return the pickup. They were able to keep me to the one day rental and I am very appreciative! That kind of service makes me a repeat customer! ¡Gracias!
jim C.This is the best experience I have had renting a Uhaul Friendly, knowledgeable and full of the Aloha spirit ????
Tambry Y.Staff was super nice and helpful! Great local folks with much aloha!!!!! Thanks again
Elizabeth T.Very smooth experience. Mickey was an excellent woman to work with.
Laura S.No improvements needed. Team on site provided great friendly customer service.
Shannon S.Great service! Made it so easy for me and gave me peace of mind during a stressful activity with moving. I sincerely appreciate that.
Shaun C.Wonderful, helpful, and polite staff! Mahalo
Robert J.Our experience with this location was awesome, the pick up was fast and easy the agent (can't remember her name) that rented us the cargo van very polite and easy going and she explained everything to where we understand the terms and conditions. Had to call to extend my rental, Leilani went out of her to help us extend our rental, she is a type of person that every company needs working for them. Mahalo to all your staff and keep the Aloha. From the Davis's
Charlotte A.AC did not work.
Allen K.Outstanding Service!
Grant J.people there were friendly, professional and went out of their way to accommodate me. couldn't expect more than that.
Ron D.The owner was very Professional, easy to find, I would definitely refer anyone to rent from here.
Clinton N.Rental was for 9am. Nobody showed up until 9:30. Very disorganized. Return parking location office was locked at mid afternoon had to go find person to return key. Not very friendly. Won't be using them again.
Jonathan K.Fabulous service!!!!
kathrine A.open earlier
Stanley M.It would be nice if Customers had an option of paying a higher daily rental rate with unlimited mileage within a specified geography instead of the current low daily rate + actual used miles. That would give customers on choosing between the two tariff models.
MILES M.Excellent customer service
junedale B.Nice local company that has friendly and efficient staff. I can't say enough how great they are to work with.
Thomas V.Great people running Aloha Pallets!
Dan P.Friendly and helpful people. Very pleasant experience. Mahalo!
Thomas V.Shop had abbreviated Saturday hours; U-Haul assumed it would be open 8 hours and let me schedule for such.
Jeffrey R.Super friendly. Lots of aloha! Will use again. Mahalo
Shannon F.When someone makes a 6-hour reservation for a 10 am pick up on a Saturday, you need to let your customers know that the store closes at 1 pm and that you're closed on Sunday. Don't people move on weekends, especially the first weekend of a new month? Lei at Aloha Pallets was absolutely wonderful because she graciously accommodated my very late return. YOU NEED TO GIVE HER A BIG FAT RAISE!!! Lei literally saved my day and exemplified what excellent customer service is. She embodied it and U-Haul should show her how much employees like Lei are appreciated.
Sophia S.Very friendly and helpful people.
Andy F.Great place and staff!
john H.Friendly staff. Convenient and easy process to rent.
Amy S.The people that work in this location are AMAZING!! The most helpful and friendly I have ever met! They treat you like Ohana and I would 100% recommend them. Great people great service and rentals in perect condition! Very thankful for the people who work there!
JAMES C.One of the best experiences with Uhaul. The Lady that worked there was so nice and helpful! They had what I needed and helped me with a smile! Fast friendly service. I wish more places were like this.
JAMES C.Aloha Pallets did above and beyond what we could have asked. The staff is so professional, kind, and considerate. They were able to place us in a rental within an hour and provided us with very attentive customer service. They made our time in Hilo very smooth and stress free. We will definitely do business with Aloha Pallets again.
Nicholas S.Great people, great rate, great experience; mahalo!
Kimberly B.Staff at this location are so helpful. Excellent customer service!
ALU L.Service was quick. No extra questions and extra phone numbers like they do at some u-Haul locations. Van was in good working order and clean, unlike some other U-Haul locations
graham P.They very nice in the office, they have the family like customer service
Tony I.