Customer Reviews for AllSpace Self Storage
(U-Haul Neighborhood Dealer)

139 comentarios

1450 Grand Av   San Marcos, CA 92078

(760) 621-3188

Horario

  • Monday–Saturday
    8 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 12/12/2022: cerrado
  • 12/24/2022: 8:00 a. m. - 12:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(760) 621-3188

1450 Grand Av
San Marcos, CA 92078

Servicios en esta ubicación:

Horario

  • Monday–Saturday
    8 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 12/12/2022: cerrado
  • 12/24/2022: 8:00 a. m. - 12:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The trailer parking is separate from the office and has no signs saying “return here” but the office had signs, and so I made an assumption where to park before visiting the office as the road to the office is small and going there first would result in a challenging upturn with a full size car trailer

Dustin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Denise J. 
Clasificación:
5.0

The staff here is always very friendly and they go out of their way to make you feel like you're important and valued. My most recent experience was 5-star service all the way. It was a Sunday and I booked a truck for 8:00 am thinking they opened at that time. I walked up to the office and saw the sign said 9:00 am. As I was about to turn and walk back to my car, she opens the door, says my name and says they don't open until 9 am, but she will take care of me anyway and get me on my way. Not only was that awesome, but there were 3 others there as well and she took care of everyone with urgency...an hour before.she was supposed to! That kind of care and service is VERY hard to find nowadays. I truly appreciate it and will always rent my trucks from Allspace Self Storage in San Marcos, CA. Thank you for the amazing service!

Chad H. 
Clasificación:
5.0

The person that handled the transaction was excellent. She was friendly, knowledgeable, and fast. The only improvement I can suggest is to move the equipment closer to the office. This is a unique location and I don't see a way to do it though.

Gerald B. 
Clasificación:
5.0

Great staff and fast service. She was one of the nicest people I've met, made the whole transaction easy start to finish. I'd definitely come back for any other rentals.

Joshua A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
5.0

Great customer service - very friendly staff. Very helpful and responsive.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen R. 
Clasificación:
5.0

Very kind and knowledgeable staff. Great trailer! Love the braking system. Highly recommend! THANKS UHAUL!

MELANIE P. 
Clasificación:
5.0

Very professional and friendly

Haidee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

Reserve the equipment in costumers city.

Ernesto A. 
Clasificación:
3.0

The office was hard to find. I called to let them know but was told it would be 10-15 minutes in hold so I went over snd the office was closed.

Cathy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger L. 
Clasificación:
5.0

Saskia was very helpful and efficient. This location was not the closest to me, but I would be happy to go back to AllSpace for the higher level of service.

MATTHEW V. 
Clasificación:
1.0

Using the after-hours link or app is a joke we waited on the phone for an hour & a half because the app wasn't working. After moving all day no one wants to have to sit for that long just to be double charged for gas (we even put more gas than when we got it) and was charged for 2 days rented when we obly had the truck for 6 hours. If I hadn't take pictures of the gas and miles I would have been charged almost an additional $60. Not good service or good experience.

Patrina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha C. 
Clasificación:
5.0

You need to remove 2055 Thibodo Rd Ste P Vista, CA 92081 from the website. It no longer exists. I was redirected and didn't realize it and arrived at the non-existent station first and had to look at my reservation. The Grant Street one was excellent.

JANINE W. 
Clasificación:
3.0

the facility and customer service was great. However, when I did the online process it clearly stated that all I need to do is pick up the keys and go. That was not the case, i had to wait about 40 mintues then they needed a copy of my DL, then they had to show me the vehicle... the vehicle had damage not reported on the check out.

David R. 
Clasificación:
5.0

Safe fast & secure

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W. 
Clasificación:
4.0

This is the second time I have used this U-Haul location, and both times I was served by professional, friendly and accommodating sales people. I would ALWAYS recommend this shop! The problem I had was with my truck, it desperately needs servicing, the brakes are in scary shape and it made my drive, to and fro, very uncomfortable.

JOY C. 
Clasificación:
5.0

make sure credit card charges are correct and remove the ones that do not apply to the final total cost of the rental i am waiting for a credit of $59.63 to be removed

Bob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayana R. 
Clasificación:
5.0

Gentlemen helping me was very kind and personable. Helped me get my car off the tow trailer.

James K. 
Clasificación:
3.0

I rented a trailer and forgot my hitch ball in storage with the stuff I was to be picking up. I called the morning I was supposed to pick up the trailer and inquired if they had one that would work with my specific car and trailer I rented. I was told they did. I also went my an auto store and bought one as a back up, just in case. I arrived at u-haul and they told me neither of the hitch balls I had would work. I needed a different kind. I went to another nearby auto store and they did not have the kind the uhaul reps were suggesting. I already had moving help arranged and couldn't reschedule. So I asked if there was a van to rent. Luckily (?) there was and I was able to use it for the afternoon. As I got to my stuff and located the hitch ball that uhaul sold me 2 years ago & helped me to hook up a trailer to last year. It was the exact one the two reps at the rental location told me would not work. I wound up having to spend about $50 more due to mileage rates on the van than I would have if I used the hitch ball that I had. Bad information :/ But the move was complete, one way or another.

Nancy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

Very helpful!

Don P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlie M. 
Clasificación:
5.0

Front desk guy was nice and polite very helpful

Andres D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler O. 
Clasificación:
4.0

The drop off location was a joke they gave me false information and I would never recommend this U-Haul location to anyone

julie P. 
Clasificación:
5.0

Staff was friendly and worked quickly to get me on the road. The return of the trailer was flawless and I was out the door in just a couple of minutes. Thanks.

Brian B. 
Clasificación:
5.0

The person who helped me was awesome! He was friendly and efficient. He knew what he was doing and made the whole experience easy and seamless. If I need to rent in the San Marcos area, I'd definitely use this same Uhaul location.

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pearl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shu-Teh H. 
Clasificación:
2.0

Uhaul tech was unfamiliar with Minivan's towing a 5x8 covered trailer. Didn't recommend it. Also trailer was missing two of four tie downs in side, therefore we couldn't use any of them. The chain ended up dragging and power line to trailer was pulled off and wasn't working most of trip, but all made it home safe. Need to know how to refund the 30.00 for insurance, wasn't asked to be added and don't remember signing anything other than condition of the outside pictures of the trailer.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
3.0

The original truck I reserved was not available, went with a smaller truck (was able to get everything to fit). Truck had check engine light on as soon as I began driving, once I hit traffic on the highway the check engine light began flashing and the engine temp rose. Had to avoid the highway to ensure truck didn't overheat in traffic resulting in more miles. Air conditioner did not work at all. Worst U-haul experience I've had.

Johnny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

The proprietor was courteous, professional and awesome! :)

Mehmet E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steffanie H. 
Clasificación:
1.0

Uhaul failed me miserably. From scheduling me a mobile check in/pick up to the phone call trying to check in online, down to not having a drop off location scheduled and then providing me an incorrect address

Megan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Overall great service. Would definately recommend this location.

Michael P. 
Clasificación:
5.0

The ONLY issue I had was during the return the office was closed and I did not leave the appliance dolly in the trailer for fear of it being stolen. I either didn't pay attention to that point or maybe it could be highlighted better. I had to make extra trips to return the dolly but was not charged for the extra day, which i hugely appreciate.

Timothy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricardo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chalice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nate V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

I have been very pleased with the services.

Ylse N. 
Clasificación:
5.0

I had many problems that were my own and the people at both locations I went to were more than helpful. Turned a very stressful time into a non stressful day. Wish the trucks were a little more comfortable but I made the 1100 mile drive with my dogs safely

Caryn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aydan B. 
Clasificación:
5.0

Nothing . Frank was superb , and so knowledge about everything as well as kind.

Donna M. 
Clasificación:
2.0

The U-haul agent was great but the facility was severely understaffed. Had I not chose to use the mobile check-in I was told the wait is 30 to 45 minutes to get the truck I reserved. This one staff member had to handle Saturday morning rentals and the storage facility.

Jason C. 
Clasificación:
5.0

U Haul employee was attentive and very helpful

Michael A. 
Clasificación:
5.0

Fast friendly service

Aydan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stevan D. 
Clasificación:
2.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
1.0

Employee told me the Cargo van was unavailable since the previous person renter did not return. He gave me the same rate on the 10ft box truck. Upon my return there is a temporary replacement that told me they do not do business with U-Haul anymore and that I need to call U-Haul and figure out where to drop the vehicle. I was confused and told her it wasn't my vehicle and I'm leaving it here regardless. This is where I picked it up and it wasn't my problem that they do not do business with U-Haul. I asked her what happened and she told me the employee (person that checked me in, sketchy guy,very dirty ) stole the van that I was supposed to get and is on the run and police are looking for him. Lol Shortly after a U-Haul employee showed up, I did my mobile checkout and Left. Weird experience, funny thing now that I looked back I was in the lobby waiting to check in with the now fired employee. I could see on the security cam that showed a Van parked in the back hidden away. I have rented vehicles from this place several times and it was always weird. Guess I won't be anymore.

Adam T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Everyone that helped me today was very kind and professional. Highly recommend this location.

Maxwell V. 
Clasificación:
3.0

Website states that they accept after hours pick up but they don't

Jesus R. 
Clasificación:
2.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zackary K. 
Clasificación:
5.0

When using the online after hours return, I couldn't get past the take a photo of the clean trailer. The only way the continue button would highlight to select it was if you selected the trailer wasn't clean. I had to come back during open hours to return the trailer. Very frustrating. The store was great and helped me return quickly, but the online return process needs fixing.

THOMAS H. 
Clasificación:
5.0

Alex was excellent for service with us. Frank was really nice also

Albert A. 
Clasificación:
1.0

Very bad experience on this location . The manager FRANK RITZ was very RUDE, UNPROFESSIONAL, LIED AND NOT REALLY VERY HELPFUL. When I made my reservatiion 4 days before my pick up date Alex Pas was very helpful. Frank denied that I have reservation on their location which was so obvious that I have a proof of my reservation in my email. I will not recommend this location....I felt I was bullied . He was very Unprofessional. A very bad reputation for UHAUL. Frank even send me to different location. ( 907 W. San Marcos Ca. 92078. ) Ariel Simmons was the one who tried to help me in that location and she witnessed how rude FRANK RITZ was.

SHARRON A. 
Clasificación:
5.0

Both gentlemen at this site were knowledgable, professional and friendly. Great customer service.. Thanks...

Paul B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shant N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
1.0

Our truck broke down leaving us stranded on the highway. Poor communication with customer service, got the run around when trying to get a new truck to finish our trip in. No direct answers at all. It was horrible and UNSAFE for me and my kids!

Erica M. 
Clasificación:
5.0

The customer service I received was outstanding. They went above and beyond to make sure I received everything I needed.

Wayne C. 
Clasificación:
5.0

Very easy to work with

mike T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
3.0

Requiring a passport or calling another person for self check in is a bit extreme especially if I have rented two other trucks in the previous two weeks. I understand needing to verify a person during account setup but having to call someone or take a picture of a passport to self check in every time is not necessary. Also not sure what the point of self check I is if you have to get the keys from a person anyway. Ended up having the person check me in and he was very nice an helpful.

Maxwell D. 
Clasificación:
1.0

This location and staff was absolutely unprofessional. He was 20 minutes late from lunch, pushing all reservations back. He was new and did not know what he was doing, his words. I checked in via my phone following the instructions, he gave me keys to the vehicle, and as I was loading furniture into the U-Haul, he called me and told me he had an anxiety issue because the process was not completed, he was going to notify his superior and call the cops to report the truck stolen, and hung up on me. There were no signs for returns after hours, had no idea where to park the vehicle and where I got it from was very tight so the return was super stressful. I will never use this location again; all of this made my whole moving experience stressful and draining.

Nicole L. 
Clasificación:
5.0

Very friendly and helpful associate!

Avi S. 
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