Customer Reviews for Allison & Sarai Auto Repair
(U-Haul Neighborhood Dealer)

159 reviews

1431 Inwood Ave   Bronx, NY 10452

(718) 293-3744

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–1 pm

Services at this Location:

Contact Us

(718) 293-3744

1431 Inwood Ave
Bronx, NY 10452

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The Cab smelled of cigarette and weed . Many of the trucks lights were on . Could not see mileage gauge . Friendly staff and quick and east in/out .

Eduardo Alvear 
Rating:
5.0

I'm a previous customer I come to this particular location because it's convenient and the staff is polite and efficient

Rodney Silas 
Rating:
5.0

Customer did not leave a comment.

Ahmed Tijani 
Rating:
5.0

This location does not offer the U-Haul 24/7 service. The staff are really kind and helpful.

MCKENZIE MANN-WOOD 
Rating:
5.0

Nothing it was perfect

Raymond Brioso 
Rating:
4.0

Customer did not leave a comment.

Kerry Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Dakia Downey 
Rating:
5.0

Customer did not leave a comment.

Rosemary Acosta-Ruiz 
Rating:
5.0

Customer did not leave a comment.

Megan Brewer 
Rating:
5.0

Customer did not leave a comment.

AMAURI GUZMAN 
Rating:
5.0

A better drop off time

Karim Tawhhir 
Rating:
5.0

👍

Wily Alvarez 
Rating:
5.0

Excellent service

FRANKLIN NUNEZ 
Rating:
5.0

Customer did not leave a comment.

Blake Tariq 
Rating:
5.0

Everything is good

ildemar Ostas 
Rating:
1.0

You changed the location of pickup the day before without apologizing. And in fact tried to play it off like it was always the case. It added almost an hour to my move. I asked for furniture pads and none were available. It was a bad move and would never recommend your company.

John Hodges 
Rating:
5.0

Customer did not leave a comment.

KAREN MITCHELL 
Rating:
5.0

Everything good

cristian flete 
Rating:
5.0

Customer did not leave a comment.

Crystal De La Cruz 
Rating:
4.0

You're doing a great job. I was very happy with the professional and timely service. 👍

Eugene Hodge 
Rating:
5.0

Todo fue muy bien, quise cambiar el vehículo que reservé por uno más pequeño y me hicieron el cambio sin problema.

Jose N Lugo 
Rating:
5.0

Customer did not leave a comment.

Nidia Rojas 
Rating:
5.0

Good people. Thanks

Francis Reyes 
Rating:
5.0

Customer did not leave a comment.

JUAN GUERRA 
Rating:
5.0

Customer did not leave a comment.

Jose Burgos 
Rating:
3.0

Ask customer/apply what they apply for instead of adding things they didn't want. As well for a improvement not to be rude and disrespectful to customers.

Adrian Aracena 
Rating:
1.0

The front desk girl needs to give out accurate information, not say one thing and then changes it when it’s time to actually rent a truck. This place overbooks for one truck and then rushes you to finish because they have now overbooked.

Janice Glover 
Rating:
5.0

Customer did not leave a comment.

MARILYN GONELL 
Rating:
5.0

Customer did not leave a comment.

MAIKENDY VALENZUELA GARCIA 
Rating:
4.0

More availability of truck sizes and parking for returning of vehicles.

Taiesha Richards 
Rating:
3.0

Guy was not friendly. Just took the truck, didn't explain what would happen next.

Jamal Best 
Rating:
4.0

Customer did not leave a comment.

Elian Bonifacio 
Rating:
3.0

Customer did not leave a comment.

David Weeks 
Rating:
5.0

Customer did not leave a comment.

carlos conde 
Rating:
5.0

I did not have any issue and really like your website solution to rent a van and online check in. Staff was friendly , helpful and professional. Just great expirience. Thank you.

Alex Rozygrayev 
Rating:
5.0

Customer did not leave a comment.

ANA GUTIERREZ 
Rating:
5.0

Excelente

Mario Pillcorema Romero 
Rating:
5.0

Great customer service

Abel Jaquez 
Rating:
5.0

Customer did not leave a comment.

Jorge Martinez mesa 
Rating:
5.0

What a great and seamless experience! Everything was well explained and I had no problems. Thanks for the service! Completely recommend!

Welby Montalvo-Ortiz 
Rating:
4.0

The staff at this location were very helpful and accommodating.

Nichol Urquhart 
Rating:
5.0

Fast and efficient great customer service.

Jorge Gomez 
Rating:
3.0

Customer did not leave a comment.

Tracey Scalia 
Rating:
1.0

Customer did not leave a comment.

Madison Smith 
Rating:
5.0

Me gusto mucho

juan ramos 
Rating:
5.0

Customer did not leave a comment.

Richard Marte 
Rating:
5.0

Customer did not leave a comment.

Mario Pillcorema Romero 
Rating:
5.0

Customer did not leave a comment.

ADNANK SAAD 
Rating:
3.0

Customer did not leave a comment.

steven aponte 
Rating:
5.0

The entire process went very well. At first I was a little concerned about having to go further to this location however I’m happy because the service was a nice experience. All information in detail was explained with a smile for pickup and drop-off.

Tenisha Singleton 
Rating:
5.0

This was the easiest, most seamless Uhaul rental pickup experience I've had to date. Thank you to the folks at Allison & Sarai!

Shawn Cremer 
Rating:
4.0

My van was missing the hand truck that we desperately needed for our move and ended up having to move everything by hand which was exhausting and tiresome. Andas of today I STILL haven’t received a refund for the MIA handtruck.

NICHELLE Wright-Cordova 
Rating:
5.0

Customer did not leave a comment.

ADNANK SAAD 
Rating:
5.0

Customer did not leave a comment.

Rolando Pimentel 
Rating:
5.0

Muy buen servicio gracias

jesus Calcane 
Rating:
5.0

Customer did not leave a comment.

ADNANK SAAD 
Rating:
5.0

Customer did not leave a comment.

Rolando Pimentel 
Rating:
5.0

Nothing at all. Thank you

Daniel Polanco 
Rating:
5.0

Customer did not leave a comment.

Kelli Ryan 
Rating:
5.0

Amazing customer service. 10' truck got vandalized before getting picked up, apparently was the last truck aswell. The guy at the counter made it right and worked with me. Quick resolving and got me in the road asap. Would recommend.

Rene Duran villagomez 
Rating:
5.0

Customer did not leave a comment.

MANUEL MARRERO 
Rating:
5.0

Such an easy process. The nicest men helping. So great!!!

Hannah Matheny 
Rating:
5.0

Customer did not leave a comment.

Elazar Krausz 
Rating:
5.0

Customer did not leave a comment.

Amy K Nguyen 
Rating:
5.0

The guy running the booth was so kind and understanding, and helped me get my truck taken card of as soon as I arrived. Loved it here! Thank you, Mr. Bronx U-Haul Man!

Alan McKee 
Rating:
5.0

Customer did not leave a comment.

Elio Lapaix 
Rating:
5.0

Customer did not leave a comment.

HENRYA VALERIO 
Rating:
3.0

They need to improve a way of their service when it comes to customers and sincere

Rashid Tamimu 
Rating:
5.0

Customer did not leave a comment.

STARLINGM REGALADO 
Rating:
5.0

Tienen los mejores precios y los truck están en buenas condiciones

Franklin Olivo 
Rating:
5.0

Customer did not leave a comment.

Venus Mendez 
Rating:
5.0

Customer did not leave a comment.

Lashawn Tillery 
Rating:
4.0

Customer did not leave a comment.

WILLIAM BOYCE 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA PEREZ 
Rating:
5.0

Customer did not leave a comment.

Kevin Jonwa 
Rating:
5.0

Customer did not leave a comment.

Jose Burgos 
Rating:
5.0

The van they gave me vs the information they printed out was incorrect as far as milage and the fuel meter. Hower, based on the amount charged it seems to have worked out. The overall experience was great other than the slight concern of potential charges due to the incorrect van.

Antoine Stewart 
Rating:
5.0

The service is excellent.

Diogenes Jaquez 
Rating:
5.0

Customer did not leave a comment.

EURIS POLANCO 
Rating:
5.0

All here at Allison & Sarai were very helpful—I am grateful and would recommend to all in a heartbeat. They knew that moves are hard and would help in the best way they can. The manager even gave me tax tips. Thank you!

Mary Grace Ellen Villanueva 
Rating:
5.0

Customer did not leave a comment.

mwi reserch org 
Rating:
5.0

Customer did not leave a comment.

Monica Wheeler 
Rating:
5.0

Customer did not leave a comment.

FARA CASTILLO 
Rating:
5.0

Excellent all around

DAVID SCHMAUCH 
Rating:
5.0

Customer did not leave a comment.

CAROLD PARKER 
Rating:
5.0

Everything is good I’m satisfied with this location and service

Luis Zelada Medina 
Rating:
5.0

Customer did not leave a comment.

Barbara Rodriguez 
Rating:
5.0

good and perfect

karen polanco 
Rating:
4.0

Maybe a better parking area

Elizabeth Cabrera 
Rating:
5.0

Customer did not leave a comment.

Marileny Mercedes 
Rating:
4.0

Customer did not leave a comment.

Jonathan Jimenez 
Rating:
5.0

Everything was perfect

MARIACRISTINA LIMA 
Rating:
1.0

Even after I made the reservation online and declined the insurance option. They told me it was required. This was not part of the policy or agreement I completed. I didn't have the time to cancel the reservation and decided to agree with the additional charge. I am very upset that they took advantage of me and I would like a refund for the insurance charge they forced me to buy.

Efrain Duenas 
Rating:
2.0

I rent a U-Haul a couple times a week through the app. Most of the locations I go to are in the Bronx the last two rentals I reserved blankets and at two separate locations, they did not have the blankets I needed. Both locations did not carry blankets. They said they never have blankets that puts the customer in a bind, when they are relying on their order being filled, I personally had to go to another U-Haul rent just blankets and then return the blankets to that U-Haul. If the app offers blanket rentals at all these locations, I think all these locations should have blankets. Thank you.

CRAIG DISBROW 
Rating:
5.0

Customer did not leave a comment.

Jose Burgos 
Rating:
3.0

Have a space for when is time to bring the truck after the store is close.

Juan Abreu 
Rating:
5.0

Customer did not leave a comment.

zenelay perez 
Rating:
5.0

Customer did not leave a comment.

Joanna Franco 
Rating:
5.0

Customer did not leave a comment.

Abel Medienta 
Rating:
5.0

Nothing excellent job

MARK MEDINA 
No reviews have been submitted for this location.

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