The storage facility itself is a great place. But the truck rental is something left undesirable. I had to go through the regional manager for my reservation. And it starts from there. He was the rudest person ever and does not belong in customer service. He's vulgar and very unprofessional, swearing under his breath, giving me a much higher quote than what I was given when I reserved the truck and when questioned, he informed me that my choices were to pay it or don't rent it. Once I was in the truck, it was extremely loud upon starting. Unusual. The truck was given to me on half a tank so when I went to put gas in it for my 300 mile journey, another customer made a comment about how loud the truck was and we looked under the truck and found that the pipe wasn't connected to the muffler! The headlights were poorly lit and the truck was just dirty and nasty. I have used uhaul many many times but I think this is the last time.Elizabeth K.
Customer Reviews for Alliance Raceway Storage Center
(Distribuidor de U-Haul del vecindario)
Justin, TX 76247
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 5 p. m.
- Mié.: cerrado
- Jue. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lady that was in the office when I picked up the truck was great! She was super friendly, hilarious, and helpful. Definitely made me forget how stressful my moving situation was, at least for a few minutes. I had to call and leave a voice message the Monday after I returned the truck because I thought I might have left my wallet in it. I received a call back in a timely manner, which was much appreciated (I later found my wallet in my friend's car). I highly recommend renting from this location, especially if you prefer that local mom & pop shop type feeling instead of the corporate feeling you usually get from U-haul stores.Robert R.
El cliente no dejó un comentario.Lisa P.
Make sure they know about the $20 fee if the customer doesn't send photos of the truck's condition.Robert S.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.ELIZA G.
El cliente no dejó un comentario.Jeff E.
Interior was clean but, smelled like BO, maybe outfitting locations with Fabreze or other fragranceRICHARD H.
El cliente no dejó un comentario.Jullie B.
This was peak customer service. There's no topping this.DANIEL S.
El cliente no dejó un comentario.Suzan P.
El cliente no dejó un comentario.Venus S.
Jimmy was a pleasure to do business with. She runs a tight ship and has excellent customer service.Nadelle D.
El cliente no dejó un comentario.Patsy C.
A small location, I had confused it with a larger one near by on same road when I booked online but it was a great experience, very nice lady in charge that morning. Got my truck and was on my way. Everything including the after hour return and billing was exactly as I expected.Russell M.
El cliente no dejó un comentario.Sylvia H.
El cliente no dejó un comentario.JOSE B.
We ordered an appliance dolly and we were charged for an appliance dolly but we got the small utility dolly and weren't told about the change until we got home and opened the back of the truck. The lady who helped us even had to call because the computer wasn't letting her add an appliance dolly and it was obvious that the person on the other line told her that we weren't getting that. She could have told us and we would have left the dolly--we already had one.Sami S.
The entire experience was perfect to be honest. Nothing I would try to improve.richard F.
Horrible experience. When I arrived to pick up the Uhaul the associate was doing a walk of the vehicle. We then went inside to start the paper work and I stated 3 different times that I needed a one way and gave address and zip code. She printed out paperwork and had me sign I copy then sent us on our way. I recived a call for call center? Asking me if I was going to return the Uhaul from the original place (almost 2hrs away) I said that I wasn't explained it was one way so they tried to charge me a 250$ wrong destination charge. I ended up dropping the the Uhaul off at at the storage I had originally told them I would and thankfully (Lone Star Storage) were very nice people and worked with me to resolve the issue caused by Alliance Raceway Storage. I rate (Lone Star Storage) 10 Stars!!!Austin W.
El cliente no dejó un comentario.AMY D.
El cliente no dejó un comentario.Clifford C.
Thankyou for allowing me to be able to rent your truck. It was very helpful, i appreciate you!Sandra T.
El cliente no dejó un comentario.Barbara H.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.STUART M.
El cliente no dejó un comentario.Wayland P.
Very Professional and courteous service. ThanksDarius H.
El cliente no dejó un comentario.JOSEPH L.
Personnel took more than an hour off midday. Place closed so had to drop the key through door.EILENE R.
El cliente no dejó un comentario.Leon H.
Jimmie was excellent taking care of me. Thank you for a great job.Jay M.
I was very happy with the great people at the uhaul facility that I rented the truck from. They were very helpful and fast, even though I only used it for a small distance it was well worth the time and money. Thanks again Mike LobsingerMike L.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.ROBERT K.
El cliente no dejó un comentario.John H.
nothing, everything went smoothly!!!!Fred E.
El cliente no dejó un comentario.Milagros F.
El cliente no dejó un comentario.madonna H.
El cliente no dejó un comentario.michael P.
Love the drop off a box program that you have going. My equipment was in good shape and easy to work with.TOM C.
El cliente no dejó un comentario.MALISA A.
Not everything I reserved online was available. Attendant did do what he could to make it right. I appreciated that.Aaron H.
El cliente no dejó un comentario.STEPHANIE R.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.PATRICK H.
He was very rude and not professional.chelsea H.
Upon entering the office, we noticed how clean and inviting the facility was. The office decor was Nascar themed, which was really neat and highly appropriate given the location (across the street from Texas Motor Speedway). We were greeted by a delightful employee named Jimmie. Jimmie was just as nice as could be, and made us feel very comfortable while waiting for her to inspect the truck we were dropping off. She was so personable and friendly. Jimmie made our moving experience a breeze, and we will definitely recommend Alliance Raceway Storage to all of our friends and family.WILLIAM O.
El cliente no dejó un comentario.JOSEPH P.
El cliente no dejó un comentario.harold R.
Make sure Ms. Stewart is on the payroll. She is great!RON A.
El cliente no dejó un comentario.BILL F.
Costumer service was awesome, my only complaint was with the equipment, 6x12 trailer had no alone stand, once filled you had to keep it connected to your vehicle.CHRIS F.
El cliente no dejó un comentario.Brad R.
El cliente no dejó un comentario.DAVID A.
El cliente no dejó un comentario.Rafael G.
El cliente no dejó un comentario.Ron J.
El cliente no dejó un comentario.JENNIFER K.
Excellent ServiceStephen A.
This place was niceTESS H.
El cliente no dejó un comentario.LAURA T.
The uhaul computer system was down so it took an hour to get a contract and leave.craig T.
Make sure the truck does not have oil on the floor which caused a trip hazard and got on my furniture .Marcus L.
El cliente no dejó un comentario.VICKIE R.
Miss Stewart was a sweet heart!JENNIFER M.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.Armando M.
El cliente no dejó un comentario.KELVIN R.
Great service! Only problem is they have few trailers/trucks since they are not at large Uhaul center. The location is right across from the Texas Motor Speedway and very convenient for us.Bethany G.
Thank you for such a great experience! Great job!Brandi M.
El cliente no dejó un comentario.PATRICK B.
I'll never use this location again. Uhaul sent me to this location to pickup the truck. Terribly inconvenient. too far away and detours. Attendant was completely inexperienced.RICHARD E. M.
El cliente no dejó un comentario.Patrick H.
El cliente no dejó un comentario.Josh D.
Jimmie Stewart was wonderful & very helpful.DEAN W.
El cliente no dejó un comentario.Cory F.
El cliente no dejó un comentario.GARY B.
Excellent customer service! We reserved very last minute, but everything was prepared for us on time! Jimmie Stewart was wonderful and helped make a hectic moving weekend a little less stressful!Jennifer W.
El cliente no dejó un comentario.Sherri N.
Hot coffee and donuts?TODD M.
El cliente no dejó un comentario.Osuyi U.
El cliente no dejó un comentario.MONIQUE H.
No-one was at this location when the truck was dropped off. I had to go back twice in order to try and find someone, but again no-one was there. I called the number posted and was told to drop the key in the box. I was very uncomfortable with this, as my name was on the contract.JEIGH R.
Great Experience.TODD B.
El cliente no dejó un comentario.Jerry C.
Jimmie is awesome and provided excellent customer service.Denise B.
Note: Closed on Thursday. No u-haul merchandise to purchase (lift straps) Seemed to be a one person office - calls always went to voice mail.SANDRA K.
El cliente no dejó un comentario.ROBERT K.
El cliente no dejó un comentario.EUGENE M.
Friendly, helpful service!!Christi W.
El cliente no dejó un comentario.STEVE C.
El cliente no dejó un comentario.JAMES B.
Same as aboveSTEVE H.
El cliente no dejó un comentario.JACKIE S.
El cliente no dejó un comentario.Erica L.
El cliente no dejó un comentario.Ryan G.
El cliente no dejó un comentario.DAVID G.
El cliente no dejó un comentario.ARTHUR S.