Customer Reviews for Eastown Auto Repair
(U-Haul Neighborhood Dealer)

401 reviews

14964 Cleveland St   Spring Lake, MI 49456

(616) 604-4780

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(616) 604-4780

14964 Cleveland St
Spring Lake, MI 49456

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Only troubl we had was getting into the app on self return and trying to send pictures. Nothing wanted to send after nearly40 min we just left the key in the drop box.

randy wegener 
Rating:
5.0

Customer did not leave a comment.

Alexa Redick 
Rating:
1.0

I spent almost 3 hours just getting through verification for picking up the vehicle, all to be told that I would have to come back during business hours. Which isn't why I rented it tonight purpose wise.

Jean Frost 
Rating:
4.0

Customer did not leave a comment.

doug riggs 
Rating:
3.0

This location is fine. We would rent from here again IN PERSON! However, use caution when using the 24/7 app after hours or on weekends to pick up the truck. We arrived an hour later than we had reserved the start time for, which was our fault. But the app cancelled our order since we were late, so we had to call customer service to get it reset in order to get the keys.. We were then given the code to the wrong set of keys through the U-Haul app. We knew because when my husband tried the keys in the truck with the matching truck number we were given, the key didn’t work. So he tried the key in the other trucks on site and it worked in a smaller truck that we didn’t reserve (it was a truck that someone else had JUST returned and they had put the keys in the key box). It took a couple of phone calls to get things straightened out. Customer service line was great. Very friendly and helpful. Finally got it all sorted out after about 45 min. Our requested furniture blankets weren’t in the reserved truck. They forgot to put them in there. Nothing could be done about that at this point. The company later refunded our money for the blanket charge in the original request. We would rent here again in person…but not doing the app again to pick up. Too many variables to go wrong on an already stressful moving day.

Chris Madley 
Rating:
2.0

Customer did not leave a comment.

Michael Tucker 
Rating:
5.0

The location is very clean and I was overall very but I felt that the customer experience was not like the experience I had at check in

MICHELE MARY YASENAK 
Rating:
5.0

Customer did not leave a comment.

Lori VanderLaan 
Rating:
5.0

Customer did not leave a comment.

kathy keip 
Rating:
3.0

Customer did not leave a comment.

Mike Hopkins 
Rating:
5.0

Easy check-in. Very friendly and helpful people.

Michael Cerminaro 
Rating:
2.0

I was charged for fuel even though I refueled it. It was at 5/8 when I rented it which isn’t even a mark on the fuel gauge. I did my best to replicate it but they still charged me for fuel.

Christal McDowell 
Rating:
4.0

Customer did not leave a comment.

michael schmidt 
Rating:
5.0

The guy was amazing 👏

charles wolff 
Rating:
5.0

Customer did not leave a comment.

Kara Moon 
Rating:
4.0

Customer did not leave a comment.

david carlson 
Rating:
5.0

Customer did not leave a comment.

Larry McCullough 
Rating:
5.0

Everyone was great. Thank you 😊

CASSANDRA DEVOS 
Rating:
5.0

Very helpful with return and answering questions. Great location in Spring Lake, Michigan.

GREG SHUBEL 
Rating:
5.0

Customer did not leave a comment.

judee devries 
Rating:
4.0

Customer did not leave a comment.

Byron Christensen 
Rating:
5.0

The service at this location was friendly, helpful, and made the process easy. Equipment was in good shape. Prices were affordable. Thanks!

jasimine stay 
Rating:
5.0

Staff was very helpful

ROBERT MURPHY 
Rating:
5.0

Fast, easy, and efficient.

Charles A Kelso 
Rating:
5.0

Customer did not leave a comment.

Robert Zrebiec 
Rating:
5.0

Excellent service. We were very pleased.

Jennifer VanHorssen 
Rating:
5.0

Wonderful guys...great ride...very easy to work with...just wonderful

KIM LOTT 
Rating:
5.0

Keith, Nick and Adam are the 3 Musketeers who make it a great customer experience at Eastown Auto! Shoot over there for all your Automotive and U-hauling needs! Tell em" Dartanion sent yah!

GEORGE FERGUSON 
Rating:
4.0

I did call the rental location and had to leave a message and it was never returned. When you stepped on the brake it make a noise inside the truck. Also the cup holders were broken.

MICHELE YASENAK 
Rating:
5.0

Staff was friendly & took care of our needs .

ALICE WATEROUS 
Rating:
5.0

Customer did not leave a comment.

William Velting 
Rating:
5.0

Fantastic experience and I hope we do not need to haul anything for a while! Thank u!

Jodie Lavercombe 
Rating:
5.0

Made my move very easy.

Colleen Clemons 
Rating:
5.0

The team at Eastown Auto were very friendly, courteous and accommodating!

GEORGE FERGUSON 
Rating:
5.0

Everything went well. Thank you.

Joe Hill 
Rating:
3.0

The box for the U-Haul key required a code. While we understand the need, we had no information on the code and we’re not able to use it. Key was placed in secondary box that was not locked.

Charles Primmer 
Rating:
5.0

Customer did not leave a comment.

James Henderson 
Rating:
5.0

Customer did not leave a comment.

adam beck 
Rating:
5.0

Customer did not leave a comment.

Thomas Cote 
Rating:
5.0

Easy in, easy out

Micheal Butcher 
Rating:
3.0

Customer did not leave a comment.

Brian Brackenbury 
Rating:
5.0

Customer did not leave a comment.

CARLO ANTHONY 
Rating:
5.0

Customer did not leave a comment.

DENNISANTHONY THORNLEY 
Rating:
5.0

The team at Eastown was very thoughtful and I had an excellent customer service experience! Thank you Nick for making the trailer rental process a breeze! Best Regards, George F. Ferguson

GEORGE FERGUSON 
Rating:
5.0

Customer did not leave a comment.

Melanie Peters 
Rating:
5.0

Nothing! All good!

Mike SCHULHOFF 
Rating:
5.0

Thanks for a great prep job.

Mark Yoder 
Rating:
5.0

The staff was great and was really help full.

Hunter Falbe 
Rating:
5.0

Pick up and drop off went smoothly. Staff was great. The check in app was super easy. Make sure you have your phone with you when you drop off. Worked great.

CHRISTINA SCARPINO 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH NIENHOUSE 
Rating:
3.0

No one was there.

Elizabeth hodges 
Rating:
5.0

Truck was dirty from the snow but was fine for my needs due to timing

TIM Benningfield 
Rating:
5.0

Customer did not leave a comment.

JON RICE 
Rating:
5.0

Customer did not leave a comment.

Silvio gregorio 
Rating:
5.0

Excellent experience. Professional crew. Have used twice recently and couldn’t be happier

Shawn Mahoney 
Rating:
5.0

Customer did not leave a comment.

GREANON ZAUTKE 
Rating:
5.0

Customer did not leave a comment.

jason stowe 
Rating:
5.0

Very nice people - great service.

Richard Jones 
Rating:
5.0

Exceptional great looking help ! Very friendly.

Mary Schuler 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Steffel 
Rating:
4.0

Kind of a messy office environment but nice people

GREGG BOLT 
Rating:
5.0

Very friendly and he took time to explain and show me everything and how to use it.

Becky Young 
Rating:
5.0

The customer service rep was great

Brianne Murrell 
Rating:
5.0

Customer did not leave a comment.

jason stowe 
Rating:
3.0

Computer system was having problems and it took a very long time to check out even though I had already booked and paid online. Wasted at least 30-40 minutes of my time

Derek Burt 
Rating:
5.0

It would have been beneficial to have 4W drive in the winter months, we got stuck a few times. Also, the tires looked to be a bit bald.

Andrea Smith 
Rating:
5.0

Customer did not leave a comment.

erin Fitts-brower 
Rating:
5.0

Very friendly and easy to work with

Grant Wilhelm 
Rating:
5.0

Customer did not leave a comment.

Bruce Kulesza 
Rating:
5.0

Customer did not leave a comment.

victoria leech 
Rating:
3.0

We swept out the truck and we’re still charged the $35 cleaning fee

Carter Lezman 
Rating:
5.0

Fast and friendly service easy to work with

Daven Bosma 
Rating:
5.0

Customer did not leave a comment.

William Sibilla 
Rating:
5.0

It was a positive experience all the way around. Friendly staff. 👍

Vicki Whiting 
Rating:
5.0

Very friendly staff - Thank You!!!

Fred Florshinger 
Rating:
5.0

Always treated kindly and efficiently Thank you for the great service

RONALD KNOLL 
Rating:
5.0

Very courteous and helpful hitching the trailer up to our vehicle.

WILLIAM FREDRICK VANDEVUSSE 
Rating:
5.0

Customer did not leave a comment.

Thomas Drooger 
Rating:
5.0

Customer did not leave a comment.

Bryan Holmes 
Rating:
5.0

Customer did not leave a comment.

Richard Grasman 
Rating:
4.0

Customer did not leave a comment.

Joel Kirundi 
Rating:
5.0

Customer did not leave a comment.

Steve Thayer 
Rating:
1.0

The uhaul was not connected properly. Should have been switched so to sit higher. When loaded we dragged and scraped bottom on the hitch. Had to go to another uhaul location to correct the problem. Not good. Was told it was dangerous and illegal the way we were at up.

Mary Pena 
Rating:
5.0

None at this time.

Karen Shreve 
Rating:
4.0

we decided to end our trip early due to rain. we checked the website and saw that the office was open til 5. we arrived at 4:15 and the office was closed. we used the drop box for the key, but the vehicle was marked as returned on Monday instead of Sunday. not sure how much we might have saved, but it was disappointing.

Scott Marshall 
Rating:
5.0

Customer did not leave a comment.

Leo Latini 
Rating:
5.0

Very quick and professional Buisiness. Got me what I need, answered all my questions and got me safely on the road.

henry vandenheuval 
Rating:
5.0

Fantastic and friendly. Quick, easy. Great people!!!

Keel Vetere 
Rating:
5.0

Everything was very smooth and the people were very helpful

GRANT WILHELM 
Rating:
5.0

Customer did not leave a comment.

David Deal 
Rating:
5.0

Customer did not leave a comment.

Lana Jacobson 
Rating:
5.0

Customer did not leave a comment.

Duane Tisdel 
Rating:
5.0

Friendly, smiling staff

Jenna Dionisio 
Rating:
2.0

Decommissioning that truck would be good.

FRANCIS BLAZEK 
Rating:
5.0

Customer did not leave a comment.

Jeff Cooling 
Rating:
5.0

Customer did not leave a comment.

todd stevens 
Rating:
5.0

Customer did not leave a comment.

Dennis Mayse 
Rating:
1.0

I was charged double what I was told I would be.

Perry Waddell 
Rating:
5.0

Customer did not leave a comment.

jason fogel 
Rating:
2.0

I was send to the wrong location, trailer got A hole in the corner and runninlights on the passenger side were not light up

rene alegria 
No reviews have been submitted for this location.

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