Was not any open spaces to back returned trailer into. I parked it on the side of the building on a asphalt area not blocking any doors or access to other equipment. Was told I needed to move it?
RICHARD D
Customer Reviews for Allegra Of Rochester
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Super good and friendly people
DAVID EYour self check in/out app is terrible. If corporate America wants the consumer to spend their money and expect the customer to do the work of the company your app needs a ton of work.
Lloyd JNone. Pleasant experience all around from pick-up to drop-off.
Kevin MThis experience was Awesome, Quick amd EASY. The lady who helped me made sure I was taken care of over all thos is the best Uhaul rental I've been involved with.. They are excellent ....
Joshua MThey put it as an in store pickup when they knew they're not open Saturday and they even told me it would be done thru the lockbox. The chat then took 15 minutes for no one to answer when the estimate was 1minute. Thankfully when I called the two ladies helped me out and made it possible. It took over an hour for this entire process. I'll be hell bent to rent from this place again, all I have heard is terrible things and they stuck to it.
David LTruck transmission sounded like it was sheering metal the entire time. Very loud and unpleasant trip because of the irritating sound.
Scott SYou are consistent...ever time I use UHAUL I have problems! It took 1:15 to get my truck! Your app claimed I wasn't at the right location. My daughter used her cell phone and go the same error location! I had same error location hen attempting to return the truck. No hand truck though requested! Almost impossible to find a customer service phone number! Tamara was very helpful! Unfortunately, I was on hold for 25 minutes before I reached her! Overall, you get a 1 on service on a scale of 1 to 10. I'm confident that I won't here from a manager about this experience nor will anything change. VERY CONSISTENT!
MICHAEL H