Customer did not leave a comment.
Aaja Pathak
Customer Reviews for Allbright Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle needs to be cleaned before next customer's use i.e. being that we are in a pandemic (COVID-19). General Reservation should make sure not to overbook fleet as it caused a major problem and disservice for me and my family. I had movers present but NO TRUCK available to LOAD!!! HORRIBLE!!! Luckily my movers agreed to come back the next day to assist with the move. The store manager at the EAGLEs LANDING Pwky store did not show any empathy in regards to the disservice of unavailable trucks i.e. when I reserved the truck a month in advance. (NO 26ft trucks were available at 11am the day of my move) I didnt like the fact that I was charged an extra day when I was inconvenienced the day of my reservation I am requesting a refund of $39.95 please and thank you.
Anthony DavisAshes in the ashtray Nothing and no one on-site to assist Truck parked behind a HUGE pothole forcing you to drive through it immediately.
Alden JacksonActually care about the customers time and effort, make sure vehicles are ready and be better organized across locations
Tashara FussellThere was no dolly when I ordered one.
Shavar LesterBelow average for a 26' truck and a vehicle tow. There is a Uhaul closer to my new home.
Ayman ShahidReturned trailer 2 days before due date but never closed out my contract due to nobody never being there
Christopher Hill IIVery nice. Understandable and said that pickup location should have never allowed me to leave with a vehicle in that condition especially driving the distance that I did. Said the chain had been broke for a while.
Latasha FrancisI don’t usually fill these things out but this was a miserable experience. When we went to get the uhaul we were given a code for a lock box. The key was not in the lock box. I had to go back the next morning and there is no office. A gentleman from another business saw us waiting and knew who to call. I was told they would be there in 5 min. 45 min later a lady shows up. When they finally realize the key is in the drop box (to which she does not have a key for) I am told she needs to go get the key and will be back in 5 min. I am left to sit on a curb with no shade for ANOTHER hour. (My ride was already an hour late for work and I sent him on. I specifically reminded the attendant that she needed to change the pick up time because the system thought I had picked it up the night before. She said she would take care of it. She did not. I was still charged for an extra day. I then had to spend 40 min on hold trying to get someone to answer the phone. On a positive note the rep was apologetic and helpful processing the refund. I probably wouldn’t have been so frustrated had I at least received a “hey, I’m sorry this got messed up” in the beginning. Instead they all acted like this was my fault.
Taylor Witte