Customer Reviews for All-Star Rental & Storage
(U-Haul Neighborhood Dealer)

402 reviews

2124 W US Hwy 50   Emporia, KS 66801

(620) 343-1810

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(620) 343-1810

2124 W US Hwy 50
Emporia, KS 66801

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Roger Fields 
Rating:
5.0

Customer did not leave a comment.

Brian Muench 
Rating:
5.0

No complaints. Trucks were available and the utility dolly I requested was also available. Check in and out was simple. We will definitely use in the future.

Rick Torres 
Rating:
5.0

Very friendly. Answered all my questions regarding drop off

Jamey Huffman 
Rating:
5.0

Customer did not leave a comment.

Nickie Huffman 
Rating:
5.0

Customer did not leave a comment.

Matthew Mourousas 
Rating:
5.0

Customer did not leave a comment.

Mary Forsythe 
Rating:
5.0

Quick fast and easy the whole experience

Angel Morales 
Rating:
3.0

Customer did not leave a comment.

Thomas Ervin 
Rating:
3.0

Not only did they not warm the truck or clean the snow off the truck, they knew I was coming as I reserved the truck almost a week in advance they charged me $71 and some change, I returned it early and they charged my card another $28 and some change WITHOUT MY KNOWLEDGE OR PERMISSION! I am reporting to better business bureau!

Teresa Halfmann 
Rating:
5.0

Customer did not leave a comment.

Dakota Lubinski 
Rating:
4.0

Customer did not leave a comment.

dan baker 
Rating:
5.0

Rented a 26 foot U-Haul to move my parents from one house to another. There was a lag of 10 days in between selling and purchasing new home. It was nice to have the U-Haul at our property with their items in it vs loading, unloading, loading and unloading at new house. The gentleman I dealt with as very knowledgable and helpful with the process from start to when we dropped off the truck

Jill frakes 
Rating:
5.0

From pickup to drop off, the experience was favorable. Courteous and helpful employees made this a good experience.

Norman Hoyle 
Rating:
4.0

Customer did not leave a comment.

Tim Nunnery 
Rating:
5.0

Customer did not leave a comment.

Tim Emerson 
Rating:
5.0

Customer did not leave a comment.

Christine Sullivan 
Rating:
5.0

Customer did not leave a comment.

Gregory Mongua 
Rating:
5.0

I dropped the Uhaul off in the parking lot and slipped the key into the drop box. It couldn't possibly have been easier.

Tom Vansaghi 
Rating:
3.0

I was charged a $100 holding fee and still have not gotten it back and it has already been almost a week as well as the initial rental charge was quoted at 39.99$ and I’m currently being charged 62.95$ so I’m going to talk to them and unless this gets cleared up, I will leave the review as is if the return for the holding fee is made and the agreed-upon 39.99) +tax is applied then I would recommend it. If not, I would not recommend it. I drove the vehicle a total of 3.4miles for approximately 1hour total.

Daniel Henk 
Rating:
4.0

Customer did not leave a comment.

Mike Postlethwit 
Rating:
5.0

Customer did not leave a comment.

Nicholas Bender 
Rating:
5.0

The gentleman who helped me with my rental was very kind and courteous. This was my first time using uhaul so I wasn’t sure how it worked but he was extremely helpful and answered all of my annoying questions making me feel comfortable and less stressed about the process. Kindly pass along my complements!

Jessica Gregg 
Rating:
1.0

I was charged for 2 days for u-haul because the store associate told me I could bring the truck in between 3-4, but I checked out truck about 11 but yet my understanding was I could bring it in at the time the associate mention. Also, didn’t get any information or asked if I had any questions driving thru hail as it was a 20 ft truck.

Angie Parra 
Rating:
2.0

Took pic of odometer - overcharged me for 1.2 miles with incorrect start & incorrect ending miles. Told checkout the beginning number was wrong. If I can’t trust in small things, how do I trust in the big things? Also checkout said I had to take insurance - I declined. He told me that if I broke down on the road, I’d have to pay for repair of engine/power train. That is ridiculous. He blamed Uhaul policy. I therefore requested low mileage truck. Give me a reason why I should call Uhaul again.

Steve Traylor 
Rating:
4.0

I was told I could have the U-Haul for 3 days for a certain AMT. I was charged 200 extra dollars over the AMT I was quoted. And no I rented nothing. But saw that the wraps for furniture and the dolly were never used. And you can't store them in the truck so you can then charge me for their use. They weren't used at all. Id like my money please. 620-794-2287. A. Mockry

Angela Greene 
Rating:
3.0

Customer did not leave a comment.

Danny Calvey 
Rating:
5.0

Customer did not leave a comment.

Scott Kuhens 
Rating:
4.0

One of the tires was completely bald and we didn’t notice until we were to our destination and had everything loaded.

Michelle Wood 
Rating:
5.0

All Star Rental & Storage has a helpful and friendly staff. I enjoy doing business with them.

Jason Sullivan 
Rating:
4.0

Customer did not leave a comment.

Peter Allegre 
Rating:
5.0

Customer did not leave a comment.

Brad Yount 
Rating:
5.0

Customer did not leave a comment.

Ricardo Salazar 
Rating:
5.0

Customer did not leave a comment.

Lori Douglas 
Rating:
5.0

Customer did not leave a comment.

Jill Grimmett 
Rating:
5.0

Customer did not leave a comment.

Sandy Berry 
Rating:
5.0

Customer did not leave a comment.

Jason Sullivan 
Rating:
5.0

Customer did not leave a comment.

Melissa Magee 
Rating:
5.0

Customer did not leave a comment.

Fred Seron 
Rating:
5.0

Customer did not leave a comment.

Jason Sullivan 
Rating:
5.0

Customer did not leave a comment.

Garland Edwards 
Rating:
2.0

No communication that we would be charged .40 cents a mile more on Saturday than on Tuesday of the same week with same truck.

CRAIG MANTEUFFEL 
Rating:
5.0

Let the customer know that there is a dolly and large bag of blankets in the back of the truck. Had to remove them in order to pack everything needed to haul. Thanks!

CRAIG MANTEUFFEL 
Rating:
5.0

Customer did not leave a comment.

Yolanda Hebert 
Rating:
5.0

Customer did not leave a comment.

Bob Doudican 
Rating:
5.0

Customer did not leave a comment.

Charles Freeman 
Rating:
5.0

Customer did not leave a comment.

DYANNA NAPIER 
Rating:
4.0

Appreciate the service.

GENE MCINTOSH 
Rating:
5.0

The trailer was not cleaned out had a little bit of debris.

Susan Woody 
Rating:
5.0

Everything went pretty smoothly I just had trouble with the app. Overall great experience will be coming back in the future for moving thanks a million.

Tyra Hanson 
Rating:
5.0

Customer did not leave a comment.

Jeff Main 
Rating:
5.0

Customer did not leave a comment.

Ryan Harper 
Rating:
5.0

Customer did not leave a comment.

Makayla Gibson 
Rating:
4.0

Customer did not leave a comment.

Bart Garcia 
Rating:
4.0

Customer did not leave a comment.

Mary Jo Cushing 
Rating:
5.0

The rates and contracts are expensive and geared towareds U Haul. I was charged 2 days even though I only needed the unit for one day. You are making it difficult to justify using U Haul as the provider. We need to rent 3-4 more times over the next month. We have to shop around due to the high expense.

MILO GRAFF 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE PAIGE 
Rating:
3.0

Customer did not leave a comment.

Pamela Combes 
Rating:
4.0

Customer did not leave a comment.

Gary Paxsom 
Rating:
5.0

Customer did not leave a comment.

Sue Verlin 
Rating:
5.0

Uhaul changed my pick up location but never informed me of the change. Fortunately, the person at All Star helped get it changed back and was very helpful.

Robert Wright 
Rating:
5.0

Customer did not leave a comment.

Zach Protheroe 
Rating:
5.0

Customer did not leave a comment.

Andrea Ley 
Rating:
4.0

Customer did not leave a comment.

Josh Butler 
Rating:
5.0

Customer did not leave a comment.

Robert Hernandez 
Rating:
4.0

They are always helpful. Great location.

Sylvia Lee 
Rating:
5.0

Customer did not leave a comment.

tim Harris 
Rating:
5.0

Customer did not leave a comment.

Scott Bonnet 
Rating:
5.0

Customer did not leave a comment.

Bernard Baker 
Rating:
5.0

Everything was Excellent..

Dennis Douglas 
Rating:
4.0

Trailer was not clean. Had to sweep out a lot of dirt and dust.

Ken Martell 
Rating:
5.0

Customer did not leave a comment.

BRUCE FAIR 
Rating:
5.0

Customer did not leave a comment.

Amy Nulik 
Rating:
5.0

TRUCKS WITH SPEED CONTROL

KEVIN EMO 
Rating:
5.0

Customer did not leave a comment.

Virginia McCurley 
Rating:
5.0

Customer did not leave a comment.

Allen Risley 
Rating:
4.0

Customer did not leave a comment.

Jason Sonnakolb 
Rating:
5.0

Everything went great, I did however have trouble with the online returning of the vehicle. It took roughly 20-30 minutes just for a couple of pages to load and honestly made it a little exhausting. Otherwise, it was amazing.

Ty Morton 
Rating:
5.0

All star rental great customer service and really go out way to help you..

Jason Allen 
Rating:
5.0

Customer did not leave a comment.

Linda Baysinger 
Rating:
5.0

Customer did not leave a comment.

Frank Rodriguez 
Rating:
5.0

Very accommodating for after hours drop off

James Handy 
Rating:
5.0

Customer did not leave a comment.

Keith Davis 
Rating:
5.0

Customer did not leave a comment.

Jerry Riley 
Rating:
5.0

Customer did not leave a comment.

Michelle Zumbrum 
Rating:
3.0

Customer did not leave a comment.

leslie keaton 
Rating:
5.0

Not much. Good operation 👍👍

Anthony Russell 
Rating:
5.0

Customer did not leave a comment.

Kristine Schmidt 
Rating:
4.0

Still waiting on unused portiontaken off card to b returned

donald lynn 
Rating:
3.0

Customer did not leave a comment.

John Turner 
Rating:
5.0

Nothing at this time

Myron Shinkle 
Rating:
5.0

Customer did not leave a comment.

Adam Holden 
Rating:
5.0

Customer did not leave a comment.

Craig Glackman 
Rating:
5.0

Customer did not leave a comment.

Jeremy VanAckeren 
Rating:
4.0

Had a misunderstanding that was quickly resolved. Great guys

Todd Baker 
Rating:
5.0

Don't put a 6 hour limit on an in town move if the customer is paying for the day.

Rochelle Rowley 
Rating:
5.0

All went well

BRIAN TENER 
Rating:
4.0

Customer did not leave a comment.

lisa hineline 
Rating:
5.0

Tracy was a great person to work with.

Kent Grissom 
Rating:
5.0

Customer did not leave a comment.

FRANZ RICE 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top