Customer Reviews for All-Size Storage
(U-Haul Neighborhood Dealer)

158 reviews

1501 Hwy Ave SE   Redcliff, AB T0J2P0
(Redcliff)

(403) 548-7555

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(403) 548-7555

1501 Hwy Ave SE
Redcliff, AB T0J2P0
(Redcliff)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Amrik Singh B. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

The service was great. Everything went smoothly and on time. Truck windshield wiper was coming apart upon leaving the parking lot after picking up the truck and the truck was a little bit dirty. Inside was chicken bones and someone's crumbs and mess and the outside was not washed. Still was okay and the truck was newer and ran great.

patrica H. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
3.0

Pick up and drop off at same location.

Blaine C. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

The staff was very good and helpful

Sidonia A. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Look at my contract and give me a refund

John S. 
Rating:
5.0

Drop off went excellent no problems

al B. 
Rating:
5.0

Very helpful and apologetic about how the other end was handled

Keith P. 
Rating:
4.0

Customer did not leave a comment.

Dela W. 
Rating:
3.0

Have it cleaned and not so dirty and it had less than half tank of gas

hurbey M. 
Rating:
5.0

Customer did not leave a comment.

Bryghton R. 
Rating:
1.0

We hired uhaul for an 8 hour drive. Was promised a new truck. After a lot of messing us about. And myself having to check on our vechile. It was not ready. Not the new truck. We had the whole journey with the door not closing tight so had wind in rhe truck. Absolutely awful and the radio speakers had blown. Which was horriendous Not what we paid for

ian K. 
Rating:
4.0

the computer system was not working very well and the time collecting the trailer was rather long. The service was other wise good.

John S. 
Rating:
5.0

Working with Lenny was fantastic. She is knowledgeable and understands the meaning of customer service.

Maureen B. 
Rating:
1.0

I was rented a Uhaul with a flat tire. Obviously no safety inspection was done prior to giving me this vehicle. The vehicle I was given after was filthy. I don't know what I'm paying for if it's not basic safety. I was not provided a lock for the back door and it turns out it only takes a very specific size. It took me a bunch of time to find a correct lock. I won't use this service again. This is a poorly run company and I have no confidence. I didn't receive a call the night before. I paid before hand to save time at check in but for some reason the online payment doesn't take tax so I was checking in for over an hour anyway. I was also given a vehicle with 3/4 tank gas. Nothing about this was convenient or seemed to acknowledge the mover's experience.

Safira L. 
Rating:
5.0

Very easy to use system. Lots of stuff available for whenever you need at all locations

rodney S. 
Rating:
4.0

Customer did not leave a comment.

darcy B. 
Rating:
5.0

Nothing everything went well and Lenny from Redcliff was awesome to us I wouldn't recommend anybody to go and talk to her thank you

mel B. 
Rating:
5.0

Considering the weather here in Alberta, winter tires would have made driving alot easier.

Ubaldo H. 
Rating:
5.0

I found the online experience difficult. Even trying to phone was impossible. I appreciated the real person who helped me. He was pleasant, understanding and helpful. It would have helped if the phone number actually went to the office and not a fax machine.

Jill G. 
Rating:
5.0

The lady that I dealt with was excellent. The only issue for me was, when I picked up the truck, the gas tank was supposedly full. I drove the truck a total of 6.4 miles, and filled the truck up before returning it. The cost took to fill was $20. I don't believe the truck was right full when I picked it up.

albert H. 
Rating:
5.0

Customer did not leave a comment.

Sandra E. 
Rating:
5.0

Service was excellent, very friendly

Colin L. 
Rating:
3.0

inside and out side of vehicle was dirty found item from previous renter in cab. no walk around by staff just told here are the keys it is over there. took 18+ pictures of damage and dirt from vehicle.Not checked or informed if ins/reg papers are in vehicle.tried to phone but no answer contacted u haul aprox 35 min after recieving veh and put in a complaint ref above.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

TImothy S. 
Rating:
4.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Thanks a lot

Nicholas B. 
Rating:
5.0

UHaul is still a foundation for helping people move around..even if just little jobs it's still one of the best

Rod S. 
Rating:
5.0

Customer did not leave a comment.

Shana K. 
Rating:
4.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
4.0

There was a mixup with the mileage and the lady got to the bottom of the problem and solved it for me...she was very nice.

marvin V. 
Rating:
2.0

The process for adding a second driver and adding insurance in the office was very slow. The gentleman didnt know how to work his online program which caused us to wait an hour while he tried to figure it out. Would not recommend someone to use the location to rent a uhaul. The truck was dirty inside and the front right headlight was burnt out.

Desirea N. 
Rating:
5.0

So much better than the last time we dropped off a vehicle to the 14 St SW location. Lady was great and did not rip me off of me deposit like the last place.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

JIM H. 
Rating:
5.0

Keep the current staff they were really helpful and friendly.

Daniel T. 
Rating:
1.0

if i wanted to do all the work i would but i chose haul to assist in my moving. which should of been easy but i had to spend hours on the phone instead tracking down my booking and equipment needed. that is your job not mine it should be at the location i booked it with on the day i booked it for especially when i book it with months notice but no i had to waste my time and fuel picking up my order in different locations.

brittany M. 
Rating:
4.0

Customer did not leave a comment.

marg T. 
Rating:
5.0

I've used you guys so much you guys do great work

DARREN L. 
Rating:
4.0

Nothing! Great service!

marc F. 
Rating:
5.0

Customer did not leave a comment.

peter M. 
Rating:
5.0

Customer did not leave a comment.

Judy E. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer service was excellent.

John H. 
Rating:
5.0

The only thing is that there are 2 of them within a 2 block radius and we went to the wrong one and had to go around a tight corner to go to the other one with the 26 foot truck, I wish they could just take it at the one we parked at. But the staff was friendly and it was a good experience all around! Very impressed and pleased!! Thank you!

Debbie G. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

ROD S. 
Rating:
5.0

The people here are friendly and helpful. However I am thoroughly disappointed with the reserve system. A phone rep (not at this location) informed me that unless I reserve 6 weeks in advance they are unable to actually guarantee to have what I need. 2 weeks should be plenty for a moving business based on distribution. 2 hours away is not acceptable for guaranteed availability.

Jenna G. 
Rating:
5.0

They were accommodating as they did not have the truck size I was looking for but tried to make it work with a much larger truck..

JIMMY S. 
Rating:
3.0

When I called to book the truck I was told a price. When I went to pick it up the price was $150 more. They also charged me for extra days that I did not need. They said there was nothing they could do to change it!!

Jamie D. 
Rating:
4.0

The ladies at both the redcliff and brooks location were very nice and helpful, all though the lady named lydia from head office was terrible! Everytime I rent from uhaul there is always a mix up and I was not impressed, I have spent a lot of money with uhaul and everytime it's a shit show! Not happy.

Josh B. 
Rating:
4.0

Customer did not leave a comment.

Stuart M. 
Rating:
5.0

She even came outside and helped me park the trailer and also helped me unhook the trailer. Can't ask for anything more than that.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Everything was great! They did not have much equipment available but what they had was very clean presentable.The staff was very friendly and helpfull. Would definitly use this location again.

Helen F. 
Rating:
3.0

Customer did not leave a comment.

ARVIN K. 
Rating:
4.0

We dropped off when closed, appreciated the phone call saying everything was good and if I had any issues with the truck.

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

Darren M. 
Rating:
4.0

Contracts and miles/kilometers are a big deal if not processed properly !

Chris M. 
Rating:
4.0

Customer did not leave a comment.

Brennan L. 
Rating:
3.0

Service was friendly truck was clean I have used U HAUL before and will use it again in the future

linda L. 
Rating:
3.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

AMOS K. 
Rating:
5.0

Customer did not leave a comment.

Laurence P. 
Rating:
5.0

Give your workers a raise ! They are very good people. Happy Easter.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
5.0

Customer did not leave a comment.

MARTY D. 
Rating:
5.0

Excellent customer service. The trailer on top of the great service handled like a dream. Thanks for making the trip go so well

BRAD L. 
Rating:
5.0

I dropped off after hours so didnt interact with staff but a person from location called me prior to drop off to ensure i had directions to location, parking area was clean and neat. Dropped trailer and received email receipt shortly after. Thank you

CHRIS C. 
Rating:
5.0

Customer did not leave a comment.

CURTIS P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Uhaul itself a joke, u fucked us, confirm us a auto transport then fucking expect me to drive to Montana cause traffic on your end is SHIT! Give me a fucking truck badly in need of an oil change, you guys are fucking crooks take your shit off line or hire ppl who are competent,my car still in alberta, so yea uhaul sucks

MARVIN W. 
Rating:
5.0

Give free food.

RAY Z. 
Rating:
5.0

Customer did not leave a comment.

rob M. 
Rating:
3.0

Customer did not leave a comment.

BRETT C. 
Rating:
3.0

Customer did not leave a comment.

DEVEN C. 
Rating:
4.0

Customer did not leave a comment.

WALTER S. 
Rating:
1.0

We had a very bad drop off experience and we will probably never rent a u-haul again. We also had difficulties with our first rental experience a year ago so this second rental problem has added to our poor opinion of u-haul renting.

KENNETH H. 
Rating:
3.0

Nothing ....I am sure other people would find this location just fine. Like I said, I am more comfortable going to locations in the NW. The service I received from this gentlemen was excellent.

LINDA T. 
Rating:
3.0

Have the vehicles filled prior to next rental.

BRENDA M. 
Rating:
3.0

Customer did not leave a comment.

LAURA W. 
Rating:
5.0

Very helpful staff, the person that helped me had the truck warming up for me and everything ready to go!

JESS C. 
Rating:
3.0

better area for hooking up.

DAN W. 
Rating:
4.0

Customer did not leave a comment.

Kris B. 
Rating:
3.0

This location was excellent, but we had reserved a truck out of Red Deer the Saturday before that never showed up and were told that there were none other available in our area. We got back to Olds after being told we'd get a $50 voucher if we rebooked. About 20 minutes later after getting on the phone to u-haul head office they said their was a truck In Sundre we could pick up. It was too late by then because we had cancelled all our help and it was late in the day. When we politely asked what was going to be done because we had been promised a truck and we had to be out of our house that day they insisted that $50 was all they could do. So now we are out for 85km of gas, storage for a week and hotel for a week because we counted on a company that cared nothing about their customer. And we actually never got the $50 either because we didn't rebook through the same pick-up location. If there had been another truck rental option in the area we would never have used u-haul after how we were treated on the phone by u-haul and your customer service.

ALIDA M. 
Rating:
4.0

Customer did not leave a comment.

DIRK V. 
Rating:
4.0

Lower rates. Thank you.

RUSSEL M. 
Rating:
5.0

Great service fast and on point. Good job .

NZIRA J. 
Rating:
3.0

Customer did not leave a comment.

MICAH JAMES L. 
Rating:
5.0

The closest drop off point when we picked up the truck was 60km from where we were going. The next day, the delivery point was changed to somewhere else, another 60km. Further away. This would have required nearly 3 hours driving just to drop off the truck. Ridiculous!

LEN C. 
Rating:
4.0

Nothing! !

STEVEN H. 
Rating:
1.0

Receptionist did not have any knowledge of rules or regulations. Was not friendly and made it quite clear it was not her job to deal with the truck or my inquires about details such as if the drop off point was open .

KHRYSTYNA B. 
Rating:
3.0

Customer did not leave a comment.

JANINE L. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top