Customer Reviews for All Tune & Lube
(U-Haul Neighborhood Dealer)

93 reviews

400 E 3rd St   Dayton, OH 45402

(937) 276-4886

Office Hours

  • Mon-Fri: 11 am–5:30 pm
  • Sat: 11 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 276-4886

400 E 3rd St
Dayton, OH 45402

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–5:30 pm
  • Sat: 11 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Melissa Wallace 
Rating:
5.0

Customer did not leave a comment.

Colleen Ramonez 
Rating:
5.0

Customer did not leave a comment.

Isaac Jones 
Rating:
5.0

Customer did not leave a comment.

desmond hall 
Rating:
5.0

It was easy to pickup the truck and easy to drop off.

Cheryl Seaton 
Rating:
5.0

Customer did not leave a comment.

Chris Rondeau 
Rating:
3.0

Customer did not leave a comment.

jade gipson 
Rating:
4.0

Customer did not leave a comment.

taryn munday 
Rating:
1.0

The truck was filthy and sticky inside the cabin. The cabin also smelled horribly of BO. The back of the truck had a ton of dirt inside, nails, and napkins that had to be cleaned before I could put my items inside it. There was only one truck at this site so I had no other option than to take the truck and clean it myself. I don't understand why I had to drive 30 minutes away when there were several UHauls close to my house. The online reservation is a joke.

Esther Basa 
Rating:
5.0

Customer did not leave a comment.

Beverly V Dunlap 
Rating:
2.0

Customer did not leave a comment.

Salheddine Achi 
Rating:
5.0

I honestly have nothing I can even pull from that needed improvement with my experience. I had the best customer service agents. The friendliest and most helpful and knowledgeable. I have never been so respected and like family to all three of the people I had to interact with. An amazing experience and amazing people. Thank you so much

melissa curtis 
Rating:
4.0

Dropped off after hours so I did not enter office or have contact with business owner.

BARRY SKOWVRON 
Rating:
5.0

Customer did not leave a comment.

Beau Schultz 
Rating:
2.0

The guy who owns the place said that U-haul never told him that we had an 11 am pick-up and didn't show up to work until about 1:30 in the afternoon which really messed up our move since we were running on a tight schedule. That being said even though he claimed it was U-Hauls fault he also had a few people show up while I was waiting that said they had appointments with him to work on their cars so I don't fully trust that he was telling the truth.

Anton Calaway 
Rating:
3.0

I would send my friend to the actual Uhaul store 3 blocks away.

Kris Martin 
Rating:
5.0

The guy was very nice! However, I feel my charges were too much and did call customer service only to get nowhere.

Share Mcfallin 
Rating:
4.0

Customer did not leave a comment.

Stephen Worden 
Rating:
3.0

Customer did not leave a comment.

Jamie Ables 
Rating:
4.0

Customer did not leave a comment.

linda snyder 
Rating:
5.0

Customer did not leave a comment.

Anne Warren 
Rating:
5.0

Customer did not leave a comment.

Patrick Sweeney 
Rating:
4.0

Somewhat tricky to do the online check in especially for a person without good internet access on their phone.

Kelsey Bulvony 
Rating:
3.0

Customer did not leave a comment.

tena ojo 
Rating:
4.0

Customer did not leave a comment.

Menawer Alazemi 
Rating:
2.0

Customer did not leave a comment.

Sai Saran Paladugu 
Rating:
5.0

Customer did not leave a comment.

Perry Jolliff 
Rating:
5.0

Customer did not leave a comment.

Doug Walczak 
Rating:
5.0

Brad was super nice and helped me park the truck when I returned it.

molly glett 
Rating:
1.0

I booked a truck for 10:30 AM on a Saturday and received all the necessary confirmations by email. U-Haul changed the pick-up location to a nearby dealer. When we arrived there, the business was closed. We had planned to use the 24/7 app to pickup the truck, but it just said that we had to wait for "hand delivery" at 11 AM when the business opened. So we waited for 45 minutes until someone finally showed up at the business. At this point the app started working and allowed me to start the pickup process. After all of that, the app said to proceed to the desk to get the key. I did so, and the attendant was not trained on U-Haul and did not know where to get the key. After the attendant contacted the business owner, the owner said that the key was in an exterior lock box and that he did not have the code. I then spent 20 minutes on hold with U-Haul to try to get the code for the box. We finally rolled off the lot at 11:45 AM (from a 10:30 AM reservation time). After this experience, I will never use U-Haul again.

Reid Sprite 
Rating:
5.0

Customer did not leave a comment.

richard wilson 
Rating:
1.0

When I took the truck to the location I was emailed to return it to.therr was no one there. I stood outside in the cold searching for drop box. Googled uhaul number near by they gave me a manager number he hung up on me and an hour and a half later my Uber went from $11 to $43. Horrible experience normally I never have issues with uhaul but this was by far the worse.

Llatoya Daniels 
Rating:
2.0

No trailer chalks to stop the trailer from rolling into the street, we had to hunt for pieces of broken asphalt to keep the trailer from rolling away.

Paul Edwards 
Rating:
4.0

Customer did not leave a comment.

Patrice Essex 
Rating:
5.0

Customer did not leave a comment.

william moore 
Rating:
5.0

I had a very positive experience. The gentleman who serve me at this location was knowledgeable, friendly, and it was clear he was interested in providing me the best level of service possible. I would without hesitation highly recommend this location. I would also say that the value I received was exceptional. The truck was excellent the cost was reasonable and the allowance parameters were just what I needed. Thank you.

Richard Hopkins 
Rating:
1.0

I'm done with U-Haul.

Michael Walton. 
Rating:
3.0

Customer did not leave a comment.

Jackie Bellinger 
Rating:
5.0

There is no obvious U-Haul signage at this site. You have to look for the trucks mixed in with cars in the parking lot which is not real easy because I only saw two trucks. The person I interacted with was great, particularly courteous when I indicated I would be late picking up the truck.

Neil Danielson 
Rating:
5.0

Customer did not leave a comment.

arvin miller 
Rating:
3.0

Customer did not leave a comment.

Dave Norris 
Rating:
5.0

Customer did not leave a comment.

Samuel Theis 
Rating:
3.0

Customer did not leave a comment.

Robert Supple 
Rating:
3.0

The person was very helpful and stayed longer than hours required because the reservation module was not working properly. When I made the reservation, I mistyped the date and tried to change. It did not work..... The person renting me the trailer made the rental work! Thanks to him I had a satisfactory rental.

Howard Sizek 
Rating:
5.0

This location was the only good thing about the experience. I made a reservation and had confirmation made all my moving plans around truck to get a call stating that they made a mistake and I could not have the truck during the time i needed it....they found a smaller truck at this location which entailed more work, more mileage, more time, and more money out of pocket for me.....my last 2 experiences with uhaul have been horrible and the folks handle reservations misinform customers. .....moving is stressful enough and to have last minute issues is not a good thing....the gentlemen at this location was great and it was obvious he was not employed by uhaul....but you shiuld consider taking some customer service tips from him... The uhaul staff i talked with had a non caring attitude about a situation they created and then I paid for....it was ridiculous....you can not secure reservations and then just say nope sorry.....

Charity Leon 
Rating:
5.0

Customer did not leave a comment.

Kathy Hignight 
Rating:
5.0

your agent at that location is outstanding in customer service and is quite competent. The15 foot box truck worked fine for what I needed done. you might consider placing a pick up truck or cargo van there as it is in down town, I would expect it to be in demand.

jan singleton 
Rating:
3.0

THIS WAS THE FOURTH HORRIBLE U-HAUL EXPIERENCE OUT OF FOUR RENTALS. IF YOU ARE TRULY INTERESTED, CALL ME AT 513.508.9028. I'LL BE SURPRISED TO HEAR FROM YOU. THANKS

Teresa Myers 
Rating:
3.0

Customer did not leave a comment.

Thomas Giere 
Rating:
3.0

Customer did not leave a comment.

Brandon Stein 
Rating:
3.0

Customer did not leave a comment.

Anita Wray 
Rating:
4.0

Customer did not leave a comment.

Gerald Wright 
Rating:
5.0

Keep friendly people like this and people will come back??

JUNE CLARK 
Rating:
3.0

Make the drop off place more prominent. Better use a big sign or something easy to draw attention to mark it.

QUANDA YANG 
Rating:
3.0

Great service, nice clean, new truck. I would rent from there again.

bill kaska 
Rating:
5.0

Customer did not leave a comment.

LOUIS MANLEY 
Rating:
2.0

I checked in online, but the process in the store still took a lot of time. The standard U-Haul stores are much faster

Danielle Howard 
Rating:
4.0

Customer did not leave a comment.

Mustapha Jagne 
Rating:
3.0

The after hours key drop is not clearly marked.

ERICA LYNN 
Rating:
3.0

I would be okay recommending but we personally had s bad experience because of miscommunication amongst your staff. The owner was told we would arrive at 11am. That was not true. We were told 10:30.

PATTY MULKIE 
Rating:
3.0

Bait and Switch-- very unhappy with Uhaul and our pick. Other family members are renting a truck later this month and at this point we would steer them away from Uhaul unless we get a nice response from this email. We reserved a 10 ft truck to be picked up in Clayton, Ohio. At 3pm on the day before we picked up our truck we get an email stating that we have a 15 ft truck to be picked up in Troy, Ohio. It also stated that if we need to make any changes to call that day. We found this email when we got home from work and yes the Uhaul was closed. Short notice, no, last minute notice is not appropriate when someone is moving. This added frustration and stress to our move. We were driving from Maryland to Ohio to pick up the truck and had to call the 800 number to see why these changes were made and if we could get any assistance with finding the truck we reserved. The gentlemen we spoke to on the morning of the 3rd was lacking in customer service skills. I called to ask what he could do to help us get what we reserved and he kept quoting policy. In the end, he did the right thing and found us a 10 ft. truck in another part of the city but he wasn't happy about our telephone call. This seemed like a real effort for him and continued to quote policy. We had reserved a truck with Budget at $80 less than Uhaul and we cancelled because we could not get the truck we wanted. We were not happy when we found out we were going to be stuck with the bigger truck and could have had it cheaper at Budget. The transaction didn't go that well. Our next move is from PA to Florida in a few weeks and we are uncertain if Uhaul is the way to go. Thanks for asking about our experience.

DAVE BINKLEY 
Rating:
3.0

Clean the truck it had dog fur and cleanup your shop. It's filthy

Yousef Ghalib 
Rating:
2.0

This was a mechanic's shop without much space to store multiple U-Haul trucks.

TIMOTHY PEYTON 
Rating:
4.0

This location was great the man was so helpful nice person smile at you he was great

TERRENCE CROSS 
Rating:
3.0

The location was closed when I was supposed to picked up the truck. When the rep. Showed up, he was apologetic. Truck was brand new.

GARY DICKSTEIN 
Rating:
5.0

Customer did not leave a comment.

LISA BOWLING 
Rating:
4.0

I did have to go 1 mile down the road for a brake light converter. It seems strange to have two locations so close.

Jeffrey Hunt 
Rating:
3.0

Customer did not leave a comment.

david zawalski 
Rating:
3.0

this was not the location that showed up online...remember me flowers was the location closest to my address. Remember me flowers is out of business causing me to do a 20 mile circuit and ending up 1 block from my move in address at all tune and lube. As a consequence I was not at 1/4 tank of gas. I am really unhappy about the quality of your online resources.

BRIAN HARVEY 
Rating:
5.0

Very Satisfied, "Fantastic" Thanks

Gregory Verdell 
Rating:
2.0

The location did not open in a timely manner.

MELODY MILLER 
Rating:
5.0

This location was like night and day with the Indiana location I had to deal with twice. The staff was attentive, knowledgeable and friendly. I would consider doing business with this location again but the 2 bad issues I had with another location has burned me out I believe.

Dominick Bryant 
Rating:
4.0

Customer did not leave a comment.

JOHN MATHIS 
Rating:
4.0

Customer did not leave a comment.

julie chunn 
Rating:
3.0

Customer did not leave a comment.

AMY SHANK 
Rating:
5.0

Customer did not leave a comment.

LOUIS LUEDTKE 
Rating:
5.0

Friendly and helpful staff.

JAMES UPTON 
Rating:
4.0

Customer did not leave a comment.

Gerald Wright 
Rating:
4.0

Bradley was very professional and helpful

Rex Caswell 
Rating:
3.0

It took forever to accept my credit card. I was there over an hour. I wasnever told about the mileage fee.

Samantha Graybill 
Rating:
4.0

Customer did not leave a comment.

Nancy Strader 
Rating:
5.0

Customer did not leave a comment.

Linda Strader 
Rating:
3.0

Customer did not leave a comment.

Mikieal Marton 
Rating:
2.0

The truck had to be jump started. After we loaded it up it had to be jump started again! We had to leave it running because of the jump start issue. We only went 9 miles and got charged $30 fro a fuel service fee? Really? And then they charged $11 and some change for fuel. I would like to be contacted reference these completely unreasonable charges especially with the problems we had with the vehicle. I can be contacted at (937)-545-4154.

paul price 
Rating:
3.0

Customer did not leave a comment.

JAMES RODGERS 
Rating:
4.0

Customer did not leave a comment.

James Seaton 
Rating:
4.0

Customer did not leave a comment.

WALTER T HELMAN 
Rating:
4.0

Customer did not leave a comment.

BRITTANY REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

LEAH STEVE 
Rating:
5.0

Customer did not leave a comment.

STEVE ROSS 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY GLOVER 
Rating:
5.0

Customer did not leave a comment.

john harrits 
Rating:
1.0

They charged me for gas when I had just filled to required amount just before returning.....extremely upset about this!!!!!

REBECCA VALLEJO 
No reviews have been submitted for this location.

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