Customer Reviews for All Time Food Store
(U-Haul Neighborhood Dealer)

56 reviews

29719 Brookchase Dr   Spring, TX 77386

(832) 592-7100

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/20/2021 - 1/2/2022: Closed

Services at this Location:

Contact Us

(832) 592-7100

29719 Brookchase Dr
Spring, TX 77386

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/20/2021 - 1/2/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly staff. Great service!

CRAIG C. 
Rating:
5.0

Great experience. Would rent from this location again.

DAVID A. 
Rating:
5.0

Truck was ready upon arrival. Very easy in and out. Thank You

ROBERT JOSEPH F. 
Rating:
5.0

I will recommend this facility to Everyone! The staff is very friendly and knowledgeable! I won't go anywhere else unless they refer me to someone else if they don't have the truck that I need!

LINDA T. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
1.0

I'm very disappointed that drop off location site was very unprofessional the U-Haul and gas station are somehow connected which is very confusing even to the GPS system which is what I used. All which caused me to be 15 minutes late which ultimately cost me an extra entire day against my deposit. Not to mention that location which was referred to me by your representativs was completely out of my destination direction. Overall me and my family are extremely disappointed in U-Hauls lack of professionalism. Never again!

Troyon P. 
Rating:
2.0

The person in charge was 10 minutes late. Since I had hired movers for 4 hours, his being late took 30 minutes off their time after checking in, getting all the equipment, and inspecting the vehicle. I wasn't happy, the movers weren't happy, and overall it just made for a hectic, unpleasant day. Moving is never fun, but when the rep for uHaul is late and extremely unapologetic for it, makes for an even more unpleasant experience. I would use uHaul again, but never at All Time. They deliver horrible customer service.

Sean S. 
Rating:
5.0

Very professional, Knowledgable and friendly people! I will use this location from now on! THANK YOU!

LINDA T. 
Rating:
2.0

When we had problems and were told to call the pick up location we could never get through to them. The location was run down.

Joshua Y. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

More fuel needed with pickup, truck was on fumes. Uhaul should require at the least a quarter tank.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Srikanth R. 
Rating:
4.0

You charged me $20 for after hours drop off but gave me no option to check out myself. Not very clear instructions from Uhaul. I want my $20 back

Christopher V. 
Rating:
5.0

Everything was good.

Victor M. 
Rating:
3.0

Customer did not leave a comment.

JIMMIE H. 
Rating:
3.0

Customer did not leave a comment.

PAUL L. 
Rating:
3.0

I don't think there should be a fee for a drop off after hours. That doesn't make sense if you have a 24/7 service.

Jose C. 
Rating:
3.0

I am not sure why I was charged an extra $20 for an after hours fee. I do not recall that information being divulged to me. Also, I asked for an extension on the website and was given two hours, but nothing was said about it costing me. Please let me know asap aaron.houston.78@gmail.com

April H. 
Rating:
5.0

Customer did not leave a comment.

Yohan C. 
Rating:
1.0

The guy that runs this place arrived 45 mins late. Charged me 2 full days and I returned the truck same day, only had it for 7 hours. Run down operation. I suggest Uhaul remove their trucks from this location.

Roger M. 
Rating:
4.0

Customer did not leave a comment.

Allyson L. 
Rating:
5.0

Excellent service

ERNESTO G. 
Rating:
4.0

Customer did not leave a comment.

TONY V. 
Rating:
2.0

Customer did not leave a comment.

Robert K. 
Rating:
2.0

Truck are sitting off pavement and almost knee high grass. I picked up the truck at night so it was dark and pretty sketchy.

Vicente R. 
Rating:
4.0

Customer did not leave a comment.

martha patricia C. 
Rating:
3.0

Very hard to rent. Had to leave multiple references just to rent a dolly. The facility is a gas station, and not really focused on the uhaul side of the business.

Tegan C. 
Rating:
2.0

I did not get the dolly or pads but I was charged for them. Please correct this within 72 hours or I will request a chargeback.

JEREMY S. 
Rating:
4.0

Very close to delivery address - will use again

Jonathan C. 
Rating:
5.0

Great service great people

mahnaz I. 
Rating:
5.0

Owner was upfront and polite no hidden fees price came up exactly what was expected.

david D. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
1.0

The guy was 35 minutes late for my pickup time, meaning I was late to meet my movers. He was sweeping out the truck when I walked around to the back. He also said I couldn't park my truck there which seemed very odd given the nature of renting a truck. Then, he asked me to park in a mud pit. He made me pick up my truck 5 hours later because he had other customers, but the parking lot was empty both in the morning and afternoon when I picked up my truck. I would not recommend this location. The convenience store is disgusting and should be shut down from all the standing water on the floor and mold in the corners.

Luke C. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Store opened early for easy return

Debra Z. 
Rating:
3.0

Owner was great and helpful when the dispatcher messed up our rental.

Brittan P. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
1.0

Actually have all the stuff that you reserved in the truck when you pick it up. Still waiting for my refund for the dollies I didn't use.

Bryan D. 
Rating:
4.0

Customer did not leave a comment.

audree W. 
Rating:
5.0

Customer did not leave a comment.

Clara G. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
3.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Diep N. 
Rating:
5.0

Gentleman that assisted us was very helpful.

David C. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Excellent customer service

Tracy G. 
Rating:
2.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Outstanding customer service

Tracy G. 
Rating:
5.0

The truck did not run good and no ac

JOE M. 
Rating:
4.0

Customer did not leave a comment.

Rachel L. 
Rating:
5.0

Customer did not leave a comment.

christy M. 
Rating:
3.0

Customer did not leave a comment.

lakesha J. 
Rating:
5.0

Customer service was so good and I recommend this location to all customers

faisal R. 
Rating:
5.0

Would have be nice to have a 26ft truck closer to me. The dealer close to me did not have any.

Tishia S. 
Rating:
1.0

the franchise owner was rude on the phone, he would not hook up the uhaul for me and said that cost extra. when i refused to pay extra for hookup he said he woul do it as a "favor". The guy had no idea how to hook up a trailer and i had to show him how to do the safety chains. the uhaul trailer was parked in the mud and my truck almost got stuck pulling it out.

Jessica P. 
Rating:
3.0

My original rental was confirmed available at a location close to where the move was taking place. upon arrival, my rental was not available. I was re-directed to a much less convenient location. To add to the inconvenience Interstate 45 was shut down. I have to ensure over 3 hours of traffic to get to and then return the rental due to the location change. I was told I would receive a $50 credit on my rental, which did not happen. additionally, I estimated & was charged for 60 miles, only ended up going 26 miles. I was not provided a new receipt of charge reflecting the reduced mileage charge - should have been credited 37.09 for mileage. The gentleman that assisted me upon checking was very nice. the person who checked me out upon return. He was rude an not accommodating. He indicated I left alot of dirt in the back of the vehicle, which was not true. when I picked it up it had dirt in the back. I swept it prior to return. I hauled ONE load so it was not likely dirty anyway but I swept it none the less. This could have all been prevented and 3 extra hours of my time given back to me IF someone had called to let me know I needed to change locations for the rental.

ROBI V. 
No reviews have been submitted for this location.

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