The lady at the help desk was very nice and friendly
diaa K
Customer Reviews for All Storage South Summerlin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best
GALINA ACarolyn was very efficient and everything was quick and smooth Thanks!👍
MARK JCarolyn was a doll. She is super easy to work with. We ended up renting a storage unit from her
Robyn GNothing to improve. Great job, thank you.
Stuart MCarolyn is so sweet lady. 😊
Rosie CI got lost because my gps kept directing me to wrong places and I had extra mileage and extra gasoline, I am retired and a widow on a fixed income, I called 800 # for UHAUL AND asked if I could take the truck to another U-HAUL venue and told if did that I would have to pay more money I tried to ask that a little of the cost could be forgiven and was told flat out NO!! I had a bad experience. The lady at the office was very friendly, she just did her job, but I lost a lot of money that I couldn’t afford. Very upsetting!!!
Myrna BThe app didn't register next screens very well. Had to attempt it again and again before next screen would appear. Not intuitive. Hidden $20 dropoff fee was not appreciated.
Layne CEverything was great except the lock to the back of the truck was not good. Couldn't use the lock because you could not turn the key. I was told about it but I could not turn the key to open the lock.
Scott GEXCELLENT SERVICE!!!
Deborah WThe tire pressure was low and I had to return to facility. The truck was okay but kept making a popping sound that worried me. However, the staff at All Storage was very good and very helpful.
SANDRA DThe Lady who took care of me was very nice very friendly and very efficient she did a very good job with making me feel comfortable with doing business there
Matthew HYou all were perfect
David GHadcavhreat time. It was my first time renting lol
Christine MEverything was easy breezy
Freddie BService was amazing
Jonathan SThe customer service at this location was amazing she deserves a raise.
Michael HPicking up and dropping off was very easy. No hidden charges. Made a very stressful move, less stressful.
MIRA JGood Customer Service is rare today. This is a smaller storage facility but right next to a gas station which makes it very convenient. The lady who is at this location is so nice, friendly, and accommodating. This is now my go to U Haul location since I have moved.
Jennifer BThe online app needs improvement. I was finally able to complete the check-out process, then discovered my truck was in a locked yard. Went inside to speak with the woman in charge, who was very friendly and helpful. She also had great difficulty getting U-Haul's software to release the truck to me. I think she had to redo the contract with a different truck and cancel my original reservation. The check-in process is cumbersome, requiring me to take seven photos of the truck and its parking place late at night in darkness. I understand why this was desired but still cumbersome. Again, the personnel at this location were wonderful. Software not so much so.
Stephen DExcellent services at this location on Peace Way
kirby RCustomer Serví e is ad. The truck brakes where loe. Door does mot close easy. And too expensive. Got chargex twicw. Not a happy re ter
Manuel TThe guy Dillion was extremely helpful!!
Legalo SI booked a truck for 10:30. But He said the truck wasn't ready and told me to go somewhere else. He didn't say sorry, and he was insincere. The customer sitting behind me explained the route in detail. I had the worst experience ever. The owner was irresponsible, and disrespectful. I would never recommend this location.
DAE HBigger cargo trailers would be nice like 8ft x 16ft
Edgard DExcellent experience! Customer service was top notch. It was easy and I felt like I was very well cared for.
DuAnne HThere was only a quarter tank of gas, and I didn't get all the equipment I ordered. I ordered 2 furniture dollys but only got 1.
Harrison BOnly thing the truck has a transmission issue and breaks need servicing
JANIYA JStaff was amazing!
Paul MThe manager was fantastic!!. She exceeded my expectations and goes above and beyond.
Jason NBest experience ever with U-Haul.
Ashley BI still have not received the money I am due back from my deposit.
Michele DThe lady that helped me was excellent.
Robbie PAmazing customer service!! 5 stars 🌟 all the way.
kathleen kI was completely happy
Trinity MCarolyn was the nicest person ever and very helpful as well I would definitely recommend this location to anyone
Charles GYou're doing it already.
solomon AWonderful customer service.. A+
Alex CCustomer service is very helpful and made the experience stress free and easy
Patrick BBoth Carolyn and Dillon were very knowledgeable, helpful and courteous. Great service!
Robert RI was told the truck was well inspected as I was concerned since I was driving out of state. During the drive which included rain and snow I found that the windshield wiper fluid pump did not work. I had to stop numerous times throughout my trip to manually clean the windshield so I could see. This caused my trip to take over four hours longer than planned.
Whitney ECarol was the best.
JAMES TNothing just keep Carolyn and her group of workers being polite to everyone like they were polite to me...Thank you carolyn and staff for working and being helpful yesterday
Santino HNice staff!!
Tran NFriendly and efficient agents.
Olivia RJust keep doing what you are doing and more customers will come to you.
Michael NAlthough the drop-off place was closed at the time of drop-off, the person on the phone guided us through the drop-off process professionally and with the utmost care and support.
Rubin AFrom what I experienced. I would say not a thing
Thomas GGood services.
Selam zEveryone was very friendly excellent customer service 👍
Vanessa WNothing I can think of staff is great.
jim HEasy to rent
DARDO PDDon Don’t change a thing.
Denvil CThe lady at the Front Desk was so nice and she was fast. Thank you, great job!
Susana BVery friendly staff the van I rented was super clean good place to rent in and out in minutes I recommend this place 5 🌟 out of 5
francisco dCustomer service was excellent
Thomas HThe easy and fastest service I ever got the lady in the front was super friendly and it all went smooth no hidden fees or anything
Orel L