Excellent staff well managed. I left my back brace in the truck and they were nice enough to contact me to let me know so I could pick up. I am very grateful that they went out of their way to assist me.
Joe M
Customer Reviews for All Storage Seven Hills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was kind and professional. They did their best to work with me and my situation. It was so courteous to give me a call that I had a limited amount of time to pick up the uhaul that morning and that they were able to extend my time so that I did not lose my reservation. The staff also worked very nicely with the other uhaul sister site.
Cristina GThe manager there was very helpful and personable. Would choose that location again absolutely.
Mike BThis was a pleasant experience. Would rent there again for sure.
Timothy MVery friendly receptionist
Eugene KThe team was open friendly and took care of me fantastically!!!!
TROY LWhen she saw us parked, she came to grab the key. I swept the trailer and wiped down as much as I could so I am happy I wasn’t charged a service fee! Very convenient location as well!
Victoria LMy first experience her in Nevada was such a welcome. Your manager Ronda was such a breath of fresh air. Had the best experience. Keep up the good work.
James BI’m good.
Scott ENo improvements. Continue giving the same happy helpful service it was great. Rhonda and the team are very professional and helpful.
Eith VSuper friendly staff
David KI stated that I did not need insurance because I have USAA that covers rental trucks. The woman that helped me even stated that she wanted to get USAA. I was still charged $15.00 for insurance. That is sneaky bad business.
Kristopher CAppreciate the friendliness of the employees.
Natalie RPicking up was terrible. The truck was not in the highlighted locations where the map said it would be. The app wouldn't work. Got transfered 5 times. And at the end it asked pictures for the next family to know where the truck was at. I lost a whole hour getting the shit, it would have been useful for me to see a pic of where it is at.
Diego AThis feedback is specifically for U-Haul corporate and not the pick up facility. The app/website is a little convoluted to navigate when trying to pick up. It would be helpful to allow the customer to upload ID and complete verification/references ahead of arrival if at all possible to reduce time on site. The pick up site was excellent. I would definitely return there for future needs.
Brandon POur neighborhood go to place when we need to rent a truck
ESPRIT AProfessional, Efficient, Overall great experience with this location.
Randall KGreat service. Helpful
Kirsten AEverything was fine. Thank you.
Samuel BThe best customer service ever ! Clean, welcoming wonderful experience
Cathi AThank you for a wonderful experience. The ladies at the front desk were very helpful and kind. The truck was easy to use and perfect for my use. I will recommend you to all of my family and friends. Thank you.
Lori CWife and I went to rent a truck. everything went well. soon as we left we realized we forgot to buy bed covers. so i turned around to go back and purchase them. the karen in the front would not let me use my wife's card to purchase the bed covers when she just saw me 3 minutes ago with my wife. same last name on the card. used the same card to rent the Uhaul truck and tells me i can't use it to pay for the bed covers. Your kidding me!!!!!!!!! what kind of no common sense having ppl work there??? wouldn't recommend my worst enemy to go do any business there! the worst place ever!!! i also had the truck reserved for 24hrs. she's telling me i need to bring it back 1hr early cause they have another customer for it tomorrow. what's that got to do with me??? i paid for my 24hrs! why are you demanding the truck back b4 23hrs??? BOYCOTT! goto the Bus Service Uhaul on Las Vegas Blvd. much much much better customer service. never an issue there! also charged me an extra mile to squeeze me for $0.89 they must do it to every customer. all those extra 89cents add up at the end of the month! FRAUD BUSINESS!!! STAY AWAY!! you've been warned!!
Hyehyun JVery fast and friendly service.
Joel MThe location isnt the greatest and I had to lave my car on a side street but the office personnel were better than excellent and the Van was clean and the correct size
Bill SReceptionist Staff was unfavorable - Consider Improvements
Ynick LGreat service, location and availability
HONG-KONG MMy favorite location to rent from! Always the best experience bar none !
MARTY Mthe equipment was great, the process was fast and effecient. Employee was very pleasant but did not give us the straight story in regards to Gas. If I knew I would get charged 3x the amt I would have stopped and put the $8-$10 in it. miscommunication/misunderstanding on my part I assume
DARIN LI rent multiple times a year for my business. Always a great experience. The staff at theis location are always helpful and professional.
Eric PIt took well over an hour to use the app and get phone assistance to check out the vehicle. It took almost an hour to check it back in at the end of the day. I don't think this is the fault of All Storage, but there was no other option but using the app.
Jay WCustomer service transfered me to like 7 states. Finally the last girl helped me. That needs to be structured / organized. Horrible notes. All I wanted to know was a drop off location and my call was dropped and sent to 7 states.
Maria RSuch a pleasant experience! Wonderful customer service.
Stanley OThe app needs improvement. Some pages would not load until after several tries. The license scanners didn't work. Key return was not clear after hours. But overall, the experience was still positive. Thank you!
Chad SRhonda is the sweetest most amazing lady! Doing stuff through the app was a little difficult and she made getting my truck and returning easy Peezy! The office has coffee and snacks and beautiful fall decorations!
Carey BAll great.
Dennis SGreat experience!
Larry WEasy in and out, and friendly staff
Peter SRhonda was very nice and helpful. My movers Raphael and William were Amazing! Overall Excellent Customer Service from all of them. Thank you! Tami Morgan.
Tami MThe location and truck were fine. The mobile pick up process was not easy. The geo location services while trying to use a browser to check out the truck wouldn't work. I finally downloaded the app, which worked better.
Ben PGreat customer service
Bryant MRhonda is fantastic!
Michael TThe staff is professional, friendly and efficient, and my pickup and return were seamless. Super people to do business with!
Thomas FExcellent service
Brian AWorst experience ever!! They take your money after doing the right thing!! Lairs
Trina FExcellent staff.
Billy GEverything was great
Billy GIt’s perfect the way it is… customer service was on point and very easy to talk to. They were very helpful since I was having trouble with the app. I got what I needed and got the job done. It was overall a smooth process. Thanks
Joseph ADon’t find ways to charge extra for bs fees I’m in the middle of a move I don’t have time to fill out online documents and when I don’t you charge me $20 extra so you can fill it out for me? Was your truck turned in? YES IT WAS did it have the same amount. Of gas I received it with? Yes it did. What’s the need for more fees?
Mayra ASTACEY WAS AMAZING! Literally will drive and pay for extra miles to go to this location. She was GREAT, understanding, and so kind. Kudos to her. Thanks for everything!
Ashley CStill waiting for $100 deposit
bryan oNothing that I noticed. The check out process was fast and efficient. Loved location as it was so easy to return the vehicles. Thank you for helping me move.
Victor LGreat customer service!
Kamran KNothing - Ronda & her team are superb! :+)
Kent MVery polite and helpful
Ellis PRonda and staff are always friendly and prompt responding to requests and changes Thank you! Annette
Annette FGreat staff
Robert SThis location was good but I’m not happy with the location that didn’t have my vehicle, refused to cancel my reservation, told me I don’t get the $50 guarantee because he found me a new reservation 30min away
MAKAYLA WService was great!! No problem with the U-haul And they open on time.
ROSA MAll was good!
William CGreat friendly people. Truck ran great. No issues.
Brian D