Customer Reviews for Grand Shell
(U-Haul Neighborhood Dealer)

Rating:

1.0

Truck was not there when I arrived.

Rating:

2.0

We could not get our truck because our android phone would not allow us into your system to get the number we needed to release the truck. It took forever and the people there took forever to give us the right number to call someone for help. Took one hour

Rating:

2.0

Being forced to use the app to pick up and drop off is miserable. App glitches and crashes when you try and complete all the steps. Took over 35 mins to pick up and had to get on the phone with customer service. Had issues and drop off as well. App didn’t register my rental. Said it had no record of it even tho I had the truck for 7 hours. Had to get back on the phone with support just to turn the truck in. Took another 35 mins. Wasted so much time. Location is a gas station and the employees are little to no help and just hand you a key without even checking things out. I rented and paid for. A utility cart/dolly and didn’t receive one. Location couldn’t be bothered to help me or offer me one. And customer support couldn’t refund me the cost and said I had to file an official complaint to maybe get it refunded.

Rating:

1.0

The representative had terrible customer service skills. In addition, my reservation was changed to this location a day before and they didn't have the equipment I ordered. Also, I had to wait 45 minutes before everything was figured out to get my rental, causing me to be late and behind my planned schedule. Zero stars.

Rating:

2.0

Truck was full of trash, floor dirty and previous user bit off all of their fingernails and left them in the passenger seat and floor. Totally disgusting! People at the station either didn’t speak English or acted as though they didn’t. Couldn’t add an extra driver so I had to drive the entire way after waking at 4:30am, taking the early train at 6am and loading the truck. Horrible experience! Truck was absolutely disgusting!

Rating:

4.0

Although I had a good experience with the equipment, it was not clean, when I tried to pick it up i got no help whatsoever from the counter person, he finally pointed to a number with a Uhaul representative who helped, then when returning it, the app didn't work so I had to call and someone suggested using the webpage which worked ok.

Rating:

3.0

No. The furniture dolly wasn’t there and I paid for its use.

Rating:

1.0

Location is paired with a gas station and does not have a uhaul rep on site. You have to check in online and then provide the truck number to the gas station clerk. There is no help outside of a few phone numbers on a sticky note on the wall. They do take care of their vehicles, but they are parked with no real consideration of actually being moved. The complete lack of any assistance and the attitude that I was given drops this down to a zero. Find an actual uhaul site.

Rating:

5.0

The location was great, however the verification process took a long time - over 15 minutes.

Rating:

3.0

Overall the process was a little tedious. Had to have UHaul call 3 of my contacts to verify me in order to get the truck. There was no warning for this and I had to waste 30 minutes at the location before I could get the truck. Then returning was also tedious with taking pictures of everything. No warning for this either.

Rating:

3.0

This location was a outside drop-off behind a gas station. The cashier was not cleat about the process. I call the 800 #

Rating:

2.0

They were extremely unprepared for a pick that was scheduled far in advance. They didn’t leave the key in the box, the truck was blocked in by several other trucks. If I had picked up after hours, I wouldn’t have been able to leave.

Rating:

2.0

My equipment was changed then charging me more, pick up was not seamless, truck had 1/4 tank of gas and not much room to park truck. wont be renting here again.

Rating:

2.0

Make sure supplies are at the location. Make sure the location. Leek is aware of the details of the rental.

Rating:

1.0

Maybe it’s not such a good idea to place trucks behind gas stations in alleys that are not well lit!! Picking up this truck at night, I felt very unsafe. My Farr was prolonged due to issues The app and long support wait times. I will never and would never recommend this location to female drivers!!!

Rating:

5.0

Trucks are located right outside the Shell. Brand new trucks. Very clean and working well. Lockboxes are on the wall against the back of the shell. So easy!