Customer Reviews for All Star Storage
(U-Haul Neighborhood Dealer)

212 reviews

785 Millers Run Rd   McDonald, PA 15057

(412) 257-9184

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(412) 257-9184

785 Millers Run Rd
McDonald, PA 15057

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RIch McQuillen 
Rating:
5.0

Customer did not leave a comment.

tim nagy 
Rating:
5.0

Customer did not leave a comment.

RIch McQuillen 
Rating:
5.0

Customer did not leave a comment.

charles connors 
Rating:
5.0

I was called Friday evening to confirm my pickup and was informed I could pick up the truck earlier, which helped me a lot. Friendly service & easy pickup & drop off. Highly recommend!!!

Elsa Yost 
Rating:
5.0

Customer did not leave a comment.

RIch McQuillen 
Rating:
5.0

Customer did not leave a comment.

Darin Bodin 
Rating:
5.0

Customer did not leave a comment.

Alexis Frye 
Rating:
5.0

Customer did not leave a comment.

kathy robbins 
Rating:
5.0

Customer did not leave a comment.

Zhen Wang 
Rating:
5.0

Customer did not leave a comment.

James Brumbaugh 
Rating:
4.0

Customer did not leave a comment.

GEORGE AUL 
Rating:
3.0

The manager was fully understanding as my drop off day had to be extended by a day related to the under loading company I hired never showed up. I had to unload the truck by myself and I just had back surgery 3 months, I was ordered by my surgeon not to lift anything over 15 pounds. With that said, I had to go very slowly and went over my time limit in returning the truck. The manager understood my situation and I thank him very much.

BILL THEODOROU 
Rating:
4.0

Customer did not leave a comment.

randy sass 
Rating:
5.0

Everything went smooth and made my experience quick and easy.

Devin Harper 
Rating:
4.0

The only thing about the pickup location is that person checked me in and handed me the key and said thanks and bye. Being an older woman, I wish he would have shown me the truck personally and given me tips on driving it.

diane smith 
Rating:
5.0

Customer did not leave a comment.

Dawn Pustay 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

Jake Russell 
Rating:
3.0

Customer did not leave a comment.

DAWN and Tracey Queiser 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

Marc Brodie 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Great experience with All Star Storage. Truck had a lot of miles on it, but was in really good condition and had no issues.

Douglas Ellis 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
1.0

There is no one on staff at this location which would be fine except there’s no cell signal and no Wi-Fi at the location in order to do rental through the app. I had to drive up and down the road five minutes about 15 times in order to go through every step of the rental app, and then I had to do the same thing when I returned it. Completely ridiculous experience I will never rent from this location again unless this problem is fixed

Scott Doty 
Rating:
5.0

I picked up an auto transport here and a uhaul truck elsewhere so billing became complicated but that was a uhaul issue, not this location

Robert Wible 
Rating:
5.0

Customer did not leave a comment.

Lisa Higie 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
3.0

Truck felt very unsafe to drive. Difficult to steer

Lisa Mason 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Owner/Operator went out of their way to make sure that I understood the process (I was doing touchless checkout). Very happy with the staff.

Jon Lindstrom 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

Jonathan Plack 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

Cierra Huntsman 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

steve scarfone 
Rating:
3.0

Very helpful attendant. Posted Hours of operation and not strictly adhered to.

Bruce Hackett 
Rating:
1.0

Same as above terrible

Domique Dejohn 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
4.0

Customer did not leave a comment.

ROBERT KINDRED 
Rating:
5.0

Customer did not leave a comment.

Tanell Freeman 
Rating:
5.0

Great and friendly staff, super quick in and out experience. Billing was upfront and no back end nickel and dime charges.

Brady Pellarin 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
4.0

felt like I was over charged

Samantha Klinsky 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
2.0

I returned the truck with the appropriate amount of gas. I have pictures for proof and gas receipts for proof. Uhaul charged me $45 for gas. I have not heard back from uhaul. Very poor customer service

DUSTIN CHARLES 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

JASON SLACK 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
3.0

Make sure the equipment is ready and the moving blankets I payed for come with the rental.

Michael Ferraro 
Rating:
4.0

Customer did not leave a comment.

Samuel Oscarson 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
5.0

Customer did not leave a comment.

rich mcquillen 
Rating:
1.0

Nobody was there during normal business hours and did not answer the phone number. The online drop off app was difficult given limited connectivity.

Paul Watson 
Rating:
5.0

Excellent customer service!

Aleigha Barton 
Rating:
5.0

Customer did not leave a comment.

Matthew Shipton 
Rating:
1.0

The auto transport was not hooked up to my truck properly, it apparently was just sitting on the ball of my truck and just the weight of the trailer kept it there until I started to drive the car up on the trailer, as the front tires came up on the back of the trailer the rear of the trailer dropped to the ground and I could see the trailer hitch about half way up the back of my tailgate, luckily the trailer did not roll forward when this happened so there was no damage to my truck, I backed off slowly and hooked the trailer to my truck correctly and had no other issues, I would recommend some training for the gentleman who attempted to hook it up the that location.

MICHAEL REEDER 
Rating:
5.0

Truck was ready when I needed it. Cleaned and ready to go. Great service from bob.

Michael Huff 
Rating:
5.0

Customer did not leave a comment.

Michael Slebonick 
Rating:
5.0

Customer did not leave a comment.

nancy blicha 
Rating:
5.0

Customer did not leave a comment.

Brennan Anthony 
Rating:
5.0

Everything went smoothly. Thx!

LAUREN TETHER 
Rating:
5.0

When dropping off a U-Haul. Please send to the closest one available. Had a fiasco of a time dropping it off to a U-Haul location 1 mile away.

Adam Kiger 
Rating:
1.0

The truck only had a 1/4 tank of gas. I had to make a special trip just for gas when i was on a tight schedule. There is no designated parking at the location. I had no clue where to park and leave my vehicle and not block access to storage units or rental trailers. The contact confirmation was also very annoying. Why could've that not been done when i made the reservation? I put my wife down and she couldn't answer the phone when you guys called so when she tried to called back they put her on hold for over 15 minutes and i ended up having to use my son's number. It took me over 20 minutes just to pick the truck up when i was standing next to it! I am very dissatisfied to the point that I'm going to seek out other options next time i need a truck rental.

Joseph Zimage 
Rating:
4.0

Customer did not leave a comment.

Charles Ogburn 
Rating:
4.0

Customer did not leave a comment.

Patrick Holtz 
Rating:
5.0

Friendly owner of all star storage. Quick and easy pick up!!

Bryan Hiler 
Rating:
5.0

Great, efficient service, highly recommend this locations.

steve jordan 
Rating:
3.0

Customer did not leave a comment.

Charles Caswell 
Rating:
3.0

This is the second time at this location, both after hours. The first time it took 4 days before the truck I returned to get checked in. I had to call the main 800 number to get receipt. This time, I used the Mobile app and got a receipt but it's been 20 hours since dropping off and did not get final recipet

Adam McDonough 
Rating:
1.0

I don't like your service at all

Iyad Kanafani 
Rating:
5.0

Customer did not leave a comment.

robert Humbert 
Rating:
4.0

Nothing from me. I just dropped a trailer there.

Edward Hazlett 
Rating:
4.0

The manager Bob was extremely helpful beginning to end. Allowed afterhour pickup and return.

Kelly Godwin 
Rating:
5.0

Great experience. Rented here before and will do it again!

Mark Mox 
Rating:
5.0

Customer did not leave a comment.

DAVE STRAIN 
Rating:
4.0

Customer did not leave a comment.

Dave Wortman 
Rating:
4.0

Customer did not leave a comment.

raymond detig 
Rating:
5.0

When no one else had the truck I wanted for a week, this location did.

Timothy Lee 
Rating:
4.0

Customer did not leave a comment.

samuel babatunde 
Rating:
5.0

Friendly staff at this location. Easy to get to and very accommodating. A++

Earle Allender 
Rating:
5.0

Very nice guy who owns this place. Very quick check in. Highly recommended.

kurt spinosa 
Rating:
1.0

Was not there and was a mud pit and looked like you would get robbed there. No signs/ no person to call. Very unsatisfactory

Christopher Groomes 
Rating:
5.0

Nothing to improve. We were very happy with our experience.

allison duratz 
Rating:
5.0

Customer did not leave a comment.

LAURA MUCHO 
Rating:
5.0

Customer did not leave a comment.

Richard McKinney 
Rating:
1.0

There was not a person at this site. I called location for 2 days after drop off could not leave message on a phone number that just rang. I did not know if equipment was received. Not given a receipt till we’ll after due date. Use this site but do not drop off early

Jacob Schantz 
Rating:
5.0

Customer did not leave a comment.

Timothy Garry 
Rating:
5.0

Bob was fantastic and very professional and accommodating. I would recommend this location to anyone.

HOLLY GIBEAN 
Rating:
4.0

Already made post above don't care to get into it anymore

linda jones 
Rating:
5.0

Super easy. Friendly service.

brian kiss 
No reviews have been submitted for this location.

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