Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lock on box was next to impossible to open, lift gate was literally frozen closed. No ice scraper and I needed one.
Ignacio Rovirosa
Rating:
4.0
I got there at 10 minutes till 5 and they close at 5 but it was already closed. I did not like having to check the truck back in online and take pictures. Maybe it was because of the parade but that’s the only thing that upset me
Shelley Beverly
Rating:
1.0
I made an extra trip to drop off my personal car before the U-Haul so I could return during normal business hours to ensure it was personally checked in. I went out of the way to fill up the truck before dripping off as the location does not have fuel nearby. I based it off the miles-to-empty gauge which seemed accurate during my 600 mile one way trip, and the fuel gauge was hard to read being a digital gauge.
When I dropped off the truck, the person behind the counter would not get up to check in the truck personally and blamed it on the dog they had with them. I showed them my pictures of the fuel gauge and made it clear I based it on the miles to empty which was 5 miles over what it had been when I picked up the truck and the gauge looked close to me to where it had been when I picked it up.
Without notification, this location charged me for fuel on my card. This easily could have been dealt with if the person had checked me in as was expected during business hours as I could have run and got a couple more gallons of gas if expected.
I called the location when I saw the charge on my card, and they then told me and told me I could call U-Haul.
I did call U-Haul and they credited me back the charge.
I'd steer clear of this location and use the corporate location on Noland.
Michael Pedigo
Rating:
5.0
Customer did not leave a comment.
Kayla Haefner
Rating:
3.0
Customer did not leave a comment.
James Thomson
Rating:
5.0
Customer did not leave a comment.
Cedric Salas
Rating:
5.0
Alissa is the best! Great customer service and always very accommodating!
JELENA ELLIS
Rating:
5.0
Customer did not leave a comment.
Natasha England
Rating:
5.0
Excellent service
Joe Kraft
Rating:
5.0
Great customer service
Jane Ann Williams
Rating:
5.0
Customer did not leave a comment.
glenda Allen
Rating:
5.0
Customer did not leave a comment.
VICKY ARD
Rating:
5.0
Customer did not leave a comment.
Larry Schaffer
Rating:
4.0
Online login was a hot mess. Had to enter all my information four times because it would start over when I hit the wrong button which was very frustrating. Needs to save your information
Danie Mcclanahan
Rating:
5.0
Customer did not leave a comment.
Stephen Limo
Rating:
5.0
Something was making the front end jump at about 40 mph.
JOHN DOLLAR
Rating:
5.0
Customer did not leave a comment.
Justin Jackson
Rating:
5.0
Customer did not leave a comment.
Tom Crook
Rating:
5.0
Customer did not leave a comment.
greg weems
Rating:
4.0
Customer did not leave a comment.
David Ingram
Rating:
5.0
The personal were very helpful and went over everything with me , they hooked me up and I was on my way in no time flat
jerry moe
Rating:
5.0
Awesome folks!
Robert Agan
Rating:
5.0
Customer did not leave a comment.
Cynthia Townsend
Rating:
5.0
Let customers in advance know that you can not leave your vehicle at the facility even for the 12 hours i rented the truck. I had to drive the uhaul to my house and come back to pick up my car then go back to move. It's very inconvenient not knowing that before getting there. Otherwise the facility is great
Geoffrey Barker
Rating:
5.0
The location was fine the problem I had was with the app and i spent over 30 minutes trying to figure it out.
Charlene Payne
Rating:
5.0
Customer did not leave a comment.
Jeffrey M Kuddes
Rating:
5.0
Great staff, very helpful and quick reservation and checkout process. Location was very convenient as well, will definitely recommend to others.
Tim Williams
Rating:
5.0
Very friendly and helpful. Quick pick up and return.
DANNY GARD
Rating:
5.0
She was very pleasant and helpful
Tumia Williams
Rating:
5.0
Very friendly and very trouble free rental experience.
Darrel Culver
Rating:
4.0
Customer did not leave a comment.
Mark Brown
Rating:
5.0
Customer did not leave a comment.
Kathleen Palmer
Rating:
5.0
This was my first time renting from this location. The service was great, everything explained and and the vehicle was clean and ready. I would definitely come back for future rentals.
Dave Gonzalez
Rating:
2.0
Customer did not leave a comment.
Phillip Mayfield
Rating:
5.0
I think that this location was on top of everything, it was clean and the employees were very helpful!
Gary Garton
Rating:
5.0
Alisha was wonderful
linda brown
Rating:
5.0
More Dollys..we had to load a washer and dryer with a skateboard
Amanda Beguloa
Rating:
3.0
Customer did not leave a comment.
Natalie Jones
Rating:
5.0
Customer did not leave a comment.
Tammy Wilckens
Rating:
5.0
Outstanding service! Thank you!!
RICHARD GREEN
Rating:
5.0
Thank you all so much!!
michael richardson
Rating:
5.0
Customer did not leave a comment.
ALIBEK JUMAYEV
Rating:
5.0
I was in a crunch, and Alicia was amazing. No problems at all and when I needed to extend at the last minute she made everything super easy and it didn’t cost me an arm and a leg. Thanks girl.!
Angela Seeley
Rating:
5.0
Top notch equipment and awesome customer service!
Eric Pierceall
Rating:
5.0
Customer did not leave a comment.
Michael Wood
Rating:
5.0
Customer did not leave a comment.
Heaven Jackson
Rating:
4.0
Job well done.
PATRICIA ROGERS
Rating:
5.0
Customer did not leave a comment.
Jessica Kochanowicz
Rating:
5.0
Hands down the best Uhaul experience ever. Quick, clean, efficient, great communication, accurate billing, kind. If I need a Uhaul again, I might be tempted to drive out of my way to rent from this location again, that's how pleasant the process and experience was with this location!
Amy Spurlock
Rating:
5.0
Customer did not leave a comment.
Michelle Goss
Rating:
5.0
Great customer service. I wouldn’t change anything.
Sarah Challender
Rating:
5.0
Customer did not leave a comment.
Daniel McMurtrey
Rating:
5.0
The staff was very helpful and courteous at all times. They went above and beyond to address our needs.
Ralph Bledsoe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lacy Nichols
Rating:
5.0
Customer did not leave a comment.
Melissa Graber
Rating:
5.0
Didn’t go in but, it looked beautiful and well maintained. I brought a trailer up to Kansas City for U-Haul and for some reason got charged for it even though I didn’t use it.
Stan Dobbins
Rating:
5.0
Super experience, person was very friendly and helpful
DAN FOGT
Rating:
5.0
You all were fantastic. On point with customer service. It was a real joy.
Stephanie Griffin
Rating:
5.0
Nothing keep doing what you are doing. Thanks.
Charles Tyson
Rating:
4.0
Customer did not leave a comment.
Drew Hayes
Rating:
1.0
They took more money than they were supposed to off of my card !
Maryam Lewis
Rating:
5.0
As far as improvements, I have no suggestions or complaints. I would like to comment on the young lady that helped me through this transaction. She has a very upbeat personality and is VERY knowlegable of her job! It was a pleasure doing business with her.
Theodore Haase
Rating:
5.0
Customer did not leave a comment.
Trisha Magana
Rating:
3.0
Customer did not leave a comment.
Julie Yates
Rating:
5.0
Customer did not leave a comment.
EMMA OLMEDO
Rating:
5.0
Customer did not leave a comment.
STEVEN PETERSON
Rating:
5.0
My only issue was that I first went to the wrong location on US 40 highway. Clarifying this location to the general public would be helpful.
Gerald Burzinski
Rating:
5.0
Very friendly and professional. Will use them soon and often
Matt Royalty
Rating:
5.0
The crew at All Secured Storage is always friendly and helpful. Renting is a breeze and an easy experience.
James Page
Rating:
5.0
Customer did not leave a comment.
Riley Hensley
Rating:
5.0
The lady was extremely helpful and friendly.
Kevin schrader
Rating:
5.0
Have more furniture blankets to rent. Otherwise very pleased.
Richard Ambrose
Rating:
5.0
Absolutely love renting from this location. The staff are incredibly kind and helpful and the equipment is always good quality and clean.
EMMA OLMEDO
Rating:
5.0
Great service,
David Fry
Rating:
5.0
Customer did not leave a comment.
Felicia Green
Rating:
5.0
Amazing customer service! All Secured Storage made the process very simple and took excellent care of us! Truck was very clean and ran great as well! 10/10 reccomend!
Dustyn Tindall
Rating:
5.0
The staff were friendly and very welcoming. It truly felt like a hometown business and not lifeless like a corporate office. I loved it.
Phillip Talbot
Rating:
5.0
Customer did not leave a comment.
Charles Bradley
Rating:
4.0
Good customer service!
Tina Wilson
Rating:
5.0
Great Service
Great Customer service
Larry Moore
Rating:
5.0
Customer did not leave a comment.
Davena Rivera
Rating:
5.0
Customer did not leave a comment.
Felicia Rodriguez
Rating:
3.0
The virtual pick up process was not user friendly.
Jennifer Patterson
Rating:
5.0
Customer did not leave a comment.
Darren Laptad
Rating:
5.0
Customer did not leave a comment.
Michael Healy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERESEA RICHARDSON
Rating:
4.0
Customer did not leave a comment.
Craig Hemphill
Rating:
5.0
Customer did not leave a comment.
JOHN DOLLAR
Rating:
5.0
Great service
Steven Shaw
Rating:
5.0
If all uhaul locations were run this way, renting from uhaul would be a pleasure.
Joseph Bednarik
Rating:
5.0
Customer did not leave a comment.
Michael Healy
Rating:
5.0
Customer did not leave a comment.
Fran or Martin Rodriguez
Rating:
5.0
Customer did not leave a comment.
Neal Giebler
Rating:
5.0
I saw nothing.
DANIEL HEAD
Rating:
5.0
Excellent help and thank you!!!!
David Taylor
Rating:
5.0
Customer did not leave a comment.
Donna Herring
|
Overall Experience
Rating:
5.0
The check in process needs to be more streamlined online. It’s very confusing and lengthy.
Christy Laster
Rating:
5.0
Customer did not leave a comment.
Wendy McCormick
Rating:
5.0
Customer did not leave a comment.
Toinette McGrew
Rating:
5.0
Had a lot of trouble with signing in via your app. A young lady at this location was a genius getting us all set up and on the road. Other than that everything great.
Kevin Romstad
Rating:
5.0
Best place I have ever been. Great staff and nice big area to drive around units.
Brian Stiffler
|
Overall Experience
Rating:
5.0
Very helpful when we needed them. Easy to get to our unit and store what we needed for our move. When it was time to empty it out it was just as convenient. I would highly recommend them.
Jeff VanBiber
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM BLANKENSHIP
|
Overall Experience
Rating:
5.0
Great family run facility. Alisa, her Dad and Mom and the rest of the team are amazing. Great job.
Emmanuel Dorn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Moore
|
Overall Experience
Rating:
5.0
Really great clean new place. Very well secured and lots of cameras and well lit. The staff is super friendly and helpful. I would for sure go back if I need a place to store stuff
JOHN KNUST
|
Overall Experience
Rating:
5.0
Great and friendly people!
Easy access
Lance Owen
|
Overall Experience
Rating:
5.0
I was very pleased with company . They reached out to me when my world fell apart & was very kind in every way to help me . The customer service at front desk was so helpful , when my husband passed they were supportive & worked with me . I would recommend for sure & if I happen to need storage I would travel to use them again . Thank you so much !!
Tina WAELTY
|
Overall Experience
Rating:
5.0
Convenient, safe, clean, spacious. The online payment system works perfectly, complete with monthly reminders. The facility manager does a great job; friendly, organized, responsive. Simply put, this is the best outdoor storage facility in the KC metro!
Eric Urfer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Reinart
|
Overall Experience
Rating:
5.0
Awesome place with awesome people! The units were very clean and the entire place was very well taken care of. It is family owned and operated and they take very good care of their customers.
Charity Miller
|
Overall Experience
Rating:
5.0
I only dealt with the girl behind the counter. She was fantastic!! Very positive and helpful in every way. Storage areas were clean and we'll maintained. I would recommend this business or use it again in the future.
chris cavanaugh
|
Overall Experience
Rating:
5.0
The customer service here was outstanding! They responded quickly and were very helpful during time their. Only left because of relocation out of state.
Curt Voiles
|
Overall Experience
Rating:
5.0
Excellent Facility and Customer Service
Steve Davis
|
Overall Experience
Rating:
5.0
The office staff was always very helpful and easy to deal with. Would store there again in a heartbeat!
William Haley
|
Overall Experience
Rating:
5.0
Was easy to work with staff, facility was always clean and well maintained.
Bryan Wilcutt
|
Overall Experience
Rating:
5.0
Great customer service. 👍
Perry Howard
|
Overall Experience
Rating:
5.0
Great place with great staff.
Jeff Brown
|
Overall Experience
Rating:
5.0
I was given a great deal. The staff was very helpful and friendly. Seemed very secure