Best U-Haul dealer ever. These ladies are knocking it out of the park.
Brad C
Customer Reviews for All Secure Storage 2015 Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wouldn’t rent from anywhere else. You guys are amazing !!! Thank you so much
Terry SI was told a much different price and w we hen it was my last moment to pick up the UHaul, they charged me a much increased price and gave me misleading information. I got frustrated and argued but had no choice in the moment other than taking the truck and leave as it was a weekend and I had people ready to load the truck. I need to talk to senior management and I would like to get only the extra money they forced on me, to be reimbursed. If they would have told me that price from the starting, I would have paid it but getting it in an unethical way, I will not willing to accept it. I have already taken the “traffic” number from where I returned the truck last evening and will call them to register my complaint today.
Ajay CFix your app. Last two times I tried to use it it locked up requiring me to restart my phone.
Gilles DWendy is EXCELLENT ! A+++++ Thank you for the Excellent Customer Service !
MELANIE AVery poor customer service, unprofessional, overcharge their patron and refuse to reticfy their error. I prefer to deal with competent individuals and businesses!
Kurston CAll secure storage was excellent in helping us out with our u-haul.
Lonnie HMake sure the equipment is 100% serviceable. Our truck experienced some transmission issues by not going into drive holding us up for 20 minutes without the ability to move.
Gilles DPickup location was fine. Online system was a pain to use would prefer to speak with a person.
Markel GWendy Peciak is great to deal with!
pete HWendy was EXCELLENT A+++++
MELANIE AEverything is good for me always
Walter SAlthough I was charged for gas even when I put the exact amount of gas in that it had when I revived the vehicle. There was an extra cleaning and gas charge when dropped off
Dante MAlways great service!!!
MJ FPick up and drop off went smoothly. I was disappointed that the trailer was so dirty, both inside and out. Everything worked well however so no real issues. I was more disappointed that the dispatching office (Winnipeg) didn't put much effort into this rental. They made one attempt to call to tell me that the trailer I requested wasn't available, but didn't even leave a message when I didn't answer quick enough at 7:00 am. When I called to check on the rental, they weren't very helpful in finding a replacement trailer and didn't call back as promised. The booking process was difficult because of this. I think it would have helped if they were more accommodating in checking other nearby locations.
Donald CFix website/app so users can put their info in without having to have real time access to their camera so reps cant fraud customers
Amanda PAwesome people work her. Thanks Wendy and Brenda
Donna ZEverything was perfect
Charlotte MTrailer could have used a wash, and the absence of a crank to unhook the trailer was a huge PITA. All Secure Storage staff was great (friendly and helpful).
Karl RAll is good just little bite expensive
hajaj eI don't think you could improve upon our last u-haul experience ! From start to finish it was clean, courteous, quick and professional service. A job well done i will certainly recommend to everyone who is thinking of renting something to help with the heavy lifting . I'll call you again myself in a heartbeat if i need another rental too. Once more, thanks and good job.
Scott HIt is a lit area and an excellent drop-off point.
Jason HThanks team. I had a super shitty weekend with my own circumstances and snafus on the weekend automation. Absolutely appreciate the help. Big fistbump.
Keith SNothing short of a stellar experience. The communication was efficient and effective and the process was seamless. The lady at the Caribou Street Moose Jaw location was incredible! I would highly recommend UHaul and in particular, the Caribou Street location.
Barbara WNothing Wendy is very knowledgeable & friendly & excellent at her job
Diane HThe female was super rude and pushy. The web browser wasnt working to upload pictures of the trailers current condition, the lady was dismissive and rude and wouldn't try to help me . She was so rude to us that I would never recommend this place or be using U-Haul again
Alexandra BWe had some difficulty getting the trailer off the truck when we brought it back late last night. My husband was able to use the wood available to leverage it off the truck. We had excellent customer service when we picked up the trailer in the morning. Very efficient and courteous. Thank you!
Lori FN/A
Marie MWe were very happy with the service, equipment, and cost.
Dennis EAside from move my stuff nothing except. The check in , check out, hook-up the trailer time takes a few minutes more than i would like but then again i don't own my own trailer, I guess I can live with the few minutes i lost from my day
Scott JI was well taken care of and appreciate the good service.
garry SGood Service
Walter SWendy was a delight to deal with. A very nice person, with a clear command of everything U-Haul?
Corey BWont reccomend Uhaul in general to anyone after what we went through with your company.
krystal pNot a thing. The ladies at this location were SUPER accommodating. I have rented in other locations and this location is BY FAR the best. I have never had any mechanical issues with the equipment at this location and that can mot be said of other locations that I lost 2 wheels on a trailer. So I would rent from this location everytime if at all possible. Thanks ladies from the Caribou St East location in Moose Jaw, SK. Your dedication to customers is awesome! Very much appreciated!
Diane GKent and Wendy were absolutely fantastic to deal with. They were flexible with our needs and it turned out perfect. Thank you.
curtis jDrop off while closed
Patrick SWendy goes above & beyond to provide customers with the best service ever. Professional, fast & friendly service every time.
Eugenie D24/7 pickup was having issues apparently. Arrived for our pickup time, and the website was telling me I had to wait until the location was open. We left and came back around 9. On a side note someone from Yorkton, SK had called after we were gone and noticed we had issues. They helped correct things and everything worked when we went back just a bit before 9 am.
Travis OThank you everything went well
Chris HThe ladies helping were so friendly and helpful.
MARLON HShe was very kind and patient with me and dealing with the computer.
Alex RCaribou Street is in terrible condition need the city to fix it
brian mExcellent service! will definitely recommend it!
andrea bGreat service
Keith TMy only disappointment was that we were 1/16 shy of the amount of gas that was in the tank when we picked it up and were charged $22. Seems like a lot.
Derek MThe location is great and the staff were awesome BUT you as UHAUL have not equipped this location properly to handle the u-boxes. The tractor at my location was unable to lift the weight of the box. I had to empty the box nearly 50% before it was able to be lifted onto a trailer. I was very disappointed about this as I was told this wouldn't be an issue at all and was not notified about any issues with the weight before it arrived. I ended up having to do many loads back and forth to empty the trailer enough to be lifted. I was very disappointed to find that UHaul doesn't provided there providers with the equipment to actually execute on their services. This cost me hours and hours of time, work, gas, etc because of this and I was quite disappointed. I feel I should receive some sort of compensation for this as I confirmed with a number of staff before hand that there would be no issue and when there was I got the run around from many staff on the phone. Some telling me I would need to rent a truck and that trailers were unavailable at my location which was not accurate, then I was told that I was over weight on my boxes, on top of this I was never notified when my boxes arrived. I happen to see when I logged in that they had arrived but I had to talk to 3 reps before someone could confirm they had arrived as well. Overall it was not a great experience but that was not because of the locations I was picking up from, it was because of larger issues outside of their responsibility. I would be happy to talk with someone to go over everything here if thats helpful and do expect to hear from someone as a follow up to this all.
Understandably, after a long weekend, there was little opportunity to check the multiple returned units by opening time when I arrived to pick up my unit.
Robert SThe personnel did a wonderful job in spite of problems on UHauls end. They were very reasonable and understanding and made the entire process as easy as possible.
Amber LPleasure doing business.
Matthew AVery friendly and helpful staff.
mark sHave a larger selection of equipment available for rent. Staff are nice. They need new computers
RACHAEL EThe location was even open when we arrived to drop off a truck but he came out to check on us and we were on our way ten minutes before opening time even arrived!
Brett TNothing, Staff were excellent and very accommodating. Great customer experience.
Bruce RAll was fine. Very friendly staff
Cory MService was great. Thank you.
Rhonda HI booked a 10 ft truck, it was dirty, In Canada Km would be nice, the vehicle Miles per hour. The website and what was charged were different! .79 online, $1.27 when picking up vehicle. Vehicle was not full of gas but just over half, so I returned in the same way, (this is what they told me to do! I was charged to fill it up ! after dropping it off! phoned and talked with owner, he said I cant help you right now can you call tommorow? total of bill should have been $145.19 including rental, km, safe trip, gst and pst. I was charged $207.96
Eragorn FGreat service team. Truck was dirty and a/c didn't work.
GARY SStaff/owner were rude and unhelpful. Instead of working with us to resolve our issue they became hostile and blamed us. Uhaul finally compensated us, but All Secure should have dealer status revoked.
Zachary O | Overall Experience