Nothing, everything was flawless.BONNIE JOYCE-TUR A.
Customer Reviews for All Safe Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this facility for about 8 years, first as outside storage for our boat, then to store household goods in one of the 10x20 garage units. It is conveniently located close to I-69, only minutes from I-475, I-75, and US-23. The rates are reasonable, you have 24 hour password locked gate access, and the office staff are friendly and helpful.PAMELA J P. | Overall Experience
Customer did not leave a comment.ERIC EUGENE K.
Customer did not leave a comment.Scott M.
The truck was leaking my mattress got all wet and mobile app was horrible would not let me return truck had to wait on hold with customer service for 58 minutes. After moving all day horrible servicePatricia B.
Very pleasant, fast and friendly with their customers. I work 12.5 hours a day and they made it easy for me to pay over the phone. I really appreciated the customer service that I received. Thanks so very muchSusan Elaine M. | Overall Experience
Nothing.DANIELLE ELYSE W.
The truck it's self was dirty on the outside. Inside the box of the truck was a little dirty, but not bad. Brakes were a little on the rough side. But it could have been because it was a different vehicle then what I am use to driving on the daily.. but I would still check them out to be sure before it is rented to someone else, just to be safe. I had to call customer service several times for issues with my reservation and out of the 3 people I talked to , only 2 were polite and helpful. The other 1 was very rude and not helpful at all. I suggest having him take a couple courses in how to talk to a customer.Casey B.
Customer did not leave a comment.Robert E N.
Customer did not leave a comment.Rob C.
Customer did not leave a comment.Carolyn B.
Customer did not leave a comment.Jessica B.
I don't appreciate getting changed more on top of $140. Like an extra $70. I put gas in it. Even returned it back to the original drop off that was suppose to save me $60. Also put $25 in the tank they then charge me for more gas. The gage was where it was supposs to be. They marked it down lower. Very very poor customer service.Eva C.
When renting out a truck and reserving 2 weeks in advance and getting a phone call the day before saying its not available at that location, but we Had to go to Imaly City to get the truck, which was farther away. Then once we got to Imaly City they were closed. So then had to call and find out what was the deal. Then we were sent to Burton which was another 30 minutes away. All in all we wasted over 3 hours of our time trying to get a truck which we had reserved for North Branch location, and that truck was there 2 days before our pick up date because we were checking out the hitch on it to see what we needed to hook trailer behind it. Very disappointed in the run around we received!Daniel N.
Customer did not leave a comment.Joann M.
Customer did not leave a comment.Athena S.
Customer did not leave a comment.Michael C.
Very helpful and a very smooth move.PATRICIA JANE W.
U Haul changed my pick up location 2 days before my pick up was scheduled after I had already confirmed the first location. That's alright, I still got the U-Haul. So the day of, I pick up the U-Haul at the new location and I'm in the process of loading all my things on to it and I get a voicemail that says I have been assigned to a new drop off location and the address will be sent to me via text. Alright fine. It ain't that much farther. So at the end of the day I go to drop off at this new drop off location and it is locked via gate with nowhere to leave the truck. I call U-Haul and the lady was very apologetic and tried to get to the bottom of it. I ended up having to take it back to my original drop off location! Then to add insult to injury, when I dropped it off, it said I would be charged $2 for an extra 6 miles!!! Really? Change my pick up AND drop off locations multiple times then be petty enough to charge me $2! That 6 miles came from going from between the two drop off locations! The $2 wasn't worth challenging it at the time because I had been trying to return said truck for over an hour already waiting for the new (old) drop off location. It just doesn't feel like the left hand knows what the right hand is doing and it made my family have to wait over an hour for a simple drop off for my return.Andrew K.
Customer did not leave a comment.JON CHRISTOPHER S.
Customer did not leave a comment.Trevor M.
Customer did not leave a comment.Aaron B.
I returned truck after hoursChristopher W.
Very nice people and extremely helpfuldavid P.
Customer did not leave a comment.DARRELL W.
Customer did not leave a comment.Meagan H.
Customer did not leave a comment.JACOB PETER G.
Customer did not leave a comment.WILLIAM GEORGE D.
Customer did not leave a comment.Kendra S.
Customer did not leave a comment.LILIAN T.
The last minute change of location was not appreciated, and I did not receive my furniture dolly.Tanner B.
Customer did not leave a comment.Aaron H.
Customer did not leave a comment.Julie D.
The lady was awesome! Great experienceJeff E.
Customer did not leave a comment.Jake S.
Friendly, very helpfulian P.
Customer did not leave a comment.Deanna K.
Customer did not leave a comment.Whitney Elizabet H.
Rented on the 24/7 online site. Don't rent online the customer service representative was extremely rude and unhelpful. Renting online was supposed to be faster but it wasn't. Sat outside the storage unit place for 30 minutes trying to get the rental steps you have to do when you're at the location to go through wasn't working so I called the number and the lady was rude and just said sorry you have to wait. Wouldn't try to do anything to accommodate me and help me move it faster basically just told me sorry you have to wait.Brian D.
Customer did not leave a comment.Jon L.
Teach the dealers how to use the system for u-haul the guy complained about the system not knowing what's going on it's just a mess he saidKelly M.
Customer did not leave a comment.Keith M E.
Customer did not leave a comment.Jason A.
Customer did not leave a comment.CHRIS S.
Customer did not leave a comment.BRUCE F.
???? Really nothing the owner who help me was more friendly er and more understanding =)greig F.
Vender very professional and friendly. Overall experience EXCELLENT!LYNNE M F.
Customer did not leave a comment.mark P.
Customer did not leave a comment.angie V.
Nothing keep doing the great job you did for meGOODIE C.
Customer did not leave a comment.Penny P.
Customer did not leave a comment.Kurt P.
Customer did not leave a comment.Thomas S.
The operator was great to work with. Five star experience, will use service againsteven T.
Wonderful experience! Very nice staff and helpful with everything needed.Robyn R.
I don't think any improvements should be made my use and the help of this facility was outstanding! I will most likely use this location if I need to move again and will recommend ti family and friends for all their moving needs. Thank you!Tammy C.
Staff was great very understanding and very helpfulRANDY R.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.James M.
That gas mileage gauge is only in the green saving range when the truck idles, is coasting or if your foot isn't on the pedal.jody M.
you are lucky to have people like kathy she is the best u-hall rep. i have ever delt with.thank you kathy for your help jay.jay C.
Customer did not leave a comment.Martin C.
Customer did not leave a comment.Dale C.
Nothing - It was perfect. The truck was even pulled up and waiting when we arrived.JASON M D.
The past two rentals have been very frustrating! Wanted a 5 x 8 and have been given a 6 x 12 both times! Then I never know where I am told to go pick up the trailer. Just want to get the trailer I reserve!GREGORY M.
Customer did not leave a comment.SANDRA M.
Customer did not leave a comment.SUSAN P.
The hitch should have been installed tighter. I tightened it when I got home. My on line uhaul pickup message showed 8:00 for pickup, but that location doesn't open till 9:00. The pick up time should take into account when the store opens. I did get a phone call from the pick up location so it wasn't a problem at all. I'm not criticizing the rental location, I criticizing the on line notification.GEORGE E.
Personnel was distraught & cranky due to being so busy & we did not have an appt. to deliver the truck at this location. Picked delivery site because it was closest to our destination.CARLA L.
They always are the top professionals I would drive acrossed Michigan just to rent from here because I know they check and take care of there equipment.MICHAEL A.
This is the place to go for storage or u hual I will not go any where else. Thank you for the great service as always.MICHAEL A.
I don't know because Kathy was great and extremely friendly and helpful. The office on Belsay road was very clean and professional. Truck was really clean.DAVID M J.
Customer did not leave a comment.LAROY M.
I wish U-Haul would see the safety value in power mirrors.MILLICEN J.
Customer did not leave a comment.David M.
Customer did not leave a comment.DANIEL B.
the place we picked up was awesome. I DO NOT appreciate renting a 12' trailer with NO wheel on the hitch. This is TOO heavy to pick up. The lady at the rental site had to help hitch it up. We had to use a car jack to get it off the hitch. POOR set up!!!!Rodney J.
Wonderful, friendly service. Will be back! Thanks!JAMESON R.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.TONYA O.
This location has the cleanest equipment around. They go above and beyond expectations.. Highly reccomend this location.ROBERT F.
Cathy is the BEST!!! Very helpful and cares about her customers.Celia D.
Customer did not leave a comment.Barry G.
Nothing...your staff and equipment are excellent...I am a frequent customer. Thank youPATRICK B.
I arrived 15 minutes before the pick up time and was asked to come back later. The clerk did not review the truck with me for prior damage or go over operating procedures. I had to ask which truck it was. There were four customer parking spots, I parked in slot two, I was "directed" to move my car to slot three or four. The truck had very little gas in it when I picked it up. When I asked about that she said there were gas stations in either direction.Brian W.
Hard to maneuver in the ice and snow. However it is a very convenient location with a super friendly staff.Carol G.
they were fine.robert G.
Customer did not leave a comment.brian I.
Maybe a little more Uhaul stick, like trailer light adapters and moving straps, stuff like thatBRIAN K.
Customer did not leave a comment.Jon C.
Very friendly and helpful. Made us feel at ease renting a larger truck. Would recommend to anyone.DIANE W.
Customer did not leave a comment.COLLIN T S.
Had what I needed with a last minute reservation!Cynthia S.
friendlier regional customer service. nearly cancelled my reservation because of her. " well I left you a voicemail to call me ma'am" is an unnecessary comment when I call surprised about them changing my pickup location without my knowledge. .DEANNA C.
Customer did not leave a comment.DANNY A.
Customer did not leave a comment.DARRELL L.
They are very very rude at this location. I was told that even though I checked in online they needed to see our drivers Licenses, which is fine, but the woman said its because I could be a dishonest person. Not just because they need to verify. I am a hosp .Admin for a vet. Hosp I would never let an employee talk to a customer the way they do at this location. Then I called today becaus ethe total on my bank statement was for the entire amt of 120.68 instead of the $40. And again it was my banks fault and the girl got all nasty because I was questioning it and again very very rude! Never will rent from this location again!CHARLES W W.
Customer did not leave a comment.JAY H.
The lady working in the office was so helpful. She answered all my questions with such ease, she made me feel very confident in renting one of your trailers. It was very clean and easy to handle. Thank you again for your help.NORMA S.
Staff was fantastic, truck was great!Scott L.
Nothing Very friendly and helpfelPAUL D.