Comentarios de los clientes para All Purpose Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de All Purpose Storage

Clasificación general:

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Erinn R.
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All and all it was pretty easy and straight forward, the o ly thing that was a little confusing was the lock on the cargo area. But I eventually figured it out

Deraldo P.
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In addition to charging me incorrect values, both website and app do not function correctly, and keep throwing error messages and asking to resubmit.

Cheryl H.
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Figure it out when I just typed my experience. Wally & Son should not be dealing with the public

Timothy D.
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It was easy to pick up and when they didn't have the location we needed they extended our time and miles for free. Great costumer service

Kimberly W.
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El cliente no dejó un comentario.

Grant M.
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Tabitha was great help, very friendly too.

Gamaliel H.
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Location states office hours are 9 am to 4 pm. On two occasions I showed up at 9 am and they were not open with no one in the premises; phone would go to voicemail.

Scott H.
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People are great!

Bo Z.
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El cliente no dejó un comentario.

Jodi J.
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The customer service (the woman at the front desk, who we are so sad to say we forgot her name) at this location was spectacular! Location was very much needed in the Medfield area. Not a lot of choices.

Christopher R.
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El cliente no dejó un comentario.

Betsy C.
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The truck was clean and the customer service great!

Dennis K.
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Contract #: 26282413 Dear UHaul, I finished my move the other day and I have to say that it was the worst moving experience of my life. I say this not to be a petty customer, but to showcase how awful your customer service has been due to UHaul's lack of preparation, assistance, and management that the company has been responsible for the entire process. For the record, I'm not the kind of person who emails companies either but this was something else. It began when I booked my UHaul online a few days ago. At the time of booking, I was in New York and my plan was to take a bus to the Newton, MA bus stop and Uber to the Natick Uhaul location, (the closest one). I was moving things from Massachusetts to a new apartment in Brooklyn, New York. When I booked a cargo van for pickup in Natick, Massachusetts (@5pm) I was given a message alerting me that a representative would contact me before 6pm via a phone call to ensure the best time and location for me. This call never came and I received an email confirmation that night saying my UHaul would be ready for pick up Lowell, Massachusetts, roughly an hour from where I would be coming in. Shocked by this lack of communication, I made a call to UHauls customer service line. After being on hold for about a half hour, I finally spoke with someone. I told the dispatcher my dilemma and they checked the database. To my surprise they said that there would be a Cargo van ready for me at the Natick location, at 5pm like my original plan, located at 834 Worcester St. I was so relieved I thanked them and hung up. I got on my bus and drove 4 hours to Newton, MA then took my Uber to the Natick location that I had been given. I went in and spoke to the representative to which I was told they didn't have what I needed and I was at the wrong location. I said that was not possible because I followed the instructions I had been given by the dispatcher precisely and provided the recipients. I was told that I couldn't be helped and had to go to the other Natick location. When I asked what time the other location closed I was told that it was too late because the other location closed at 5pm. He also told my that they couldn't give me a cargo van because I was moving to New York and cargo vans cannot leave the state that are in. Two things didn't make sense now: 1) why would I be told by the dispatcher that my UHaul would be ready for a pickup at 5pm when that is when the location closed and 2) why am I only finding out that cargo vans cannot make interstate travel? This was not mentioned during my booking process, the website showed all UHaul options and didn't designate which vehicles are not allow for interstate moves. The representative told me my only option was to go to Wilmington, which was over an hour away and I wouldn't even make it there in time before they closed. Did I mentioned I Ubered to the UHaul pick up location and was now stranded?? I traveled from New York because I had been provided instruct

laura M.
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I dropped off the equipment after normal business hours so I had no contact with any personnel at this location. The location was easy to find.

Isaac F.
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El cliente no dejó un comentario.

Bo Z.
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Far better than the Norwood location. More honest too.

Bob V.
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El cliente no dejó un comentario.

Sean C.
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No recommendations at this time. Great rental experience.

Leigh N.
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Jen was so nice, organized, on time. She's a keeper!

RENEE M. | Overall Experience |
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Friendly staff, easy to work with. We had a unit for over a year and never had any problems with moisture, rain or any other issues. The price was right too!

KATHY R. | Overall Experience |
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Office staff is helpful and courteous All positive experiences would go back if it was needed

Chris L.
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Excellent job.

JUICE ON MAIN LTD J. | Overall Experience |
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Very nice front desk personnel.

John B.
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El cliente no dejó un comentario.

richard G.
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El cliente no dejó un comentario.

James D.
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El cliente no dejó un comentario.

Jeffrey W.
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There was no truck manual available for review.

Gary B.
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El cliente no dejó un comentario.

Jeanette F.
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LOOK I Paid for Insurance ! I demand a refund! I was Over Charged . I only used the truck 1 day and I was charged for 3 days. I demand justice. The truck was NOT well maintained it drove badly rough. The ancient (buy a new truck!) ROLL UP window gave me an INJURY and I have Pain and Suffering from rubbing my left hand on drivers side of window panel when I roll window up manually. VERY BAD !! The GaS PLUG KEPT FALLING OFF THE TRUCK LEAVING MY GAS HOLE OPEN to leaking out GAS!!! THIS COST ME EXTRA GAS MONEY> I DEMAND A fulll refund.

Rick M.
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El cliente no dejó un comentario.

Richard H.
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Brand new vehicle...friendly staff...easy drop off process.... efficient completion of paperwork...very satisfied...

James F.
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El cliente no dejó un comentario.

John R. S.
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Thorough and pleasant employee. Good seevice goes a long way.

stephen D.
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El cliente no dejó un comentario.

brian D.
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I'm not happy with U-Haul at all! First we call and reserve a truck on the phone in Norwood, MA. Told everything was all set. Friday we get a call saying sorry that truck is not available. I said I thought it was guaranteed and she said no so we had to go to Stoughton to get it. Not that it that much farther but more traffic and driving on highway when we were trying to avoid that. We had it drop off location for Medfield MA. They said we could drop it off after hours not a problem. We parked it in the spot. Put the rental contract with the keys in the lock box on the gate as instructed. We get an email yesterday saying we did a late return and I call the number on email. They said the truck was never returned. I explained we dropped it off and confirmed it. She said I needed to call back during their office hours. I have tried calling all day yesterday as well as today and left several messages at medfield location. We do not understand what is happening or going on and why no one returned our calls but we do not want our credit cards charged. This is very stressful since no one will help

Jonathan D.
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This is the greatest rip off - I will never use Uhaul again

Nancy C.
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Customer service is excellent. They were prepared and check out and in were fast and easy.

Cherrie A.
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The staff was friendly and helpful. However, the truck was dirty when we picked it up. The windshield wipers needed to be changed and the washer fluid was either empty or frozen. When making the trip we had to exit the highway because the windshield was so dirty we couldn't see. Dangerous.

Keith T.
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Great experience!

Lillian F.
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El cliente no dejó un comentario.

RICHARD B.
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did not speak w/anyone there, delivered truck on Holiday weekend when gates were closed.

Tom R.
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Had lots of help there so all my questions were answered fully. I left thinking that it is the wweb site that does not provide enough guidance. It needs a FAQ section, a large one with lots of odd details , like more insider info on weekend P.U. and drop off issues.

Michael M.
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I would offer your customers a truck route map or suggest a website that offers truck routes.

DENNIS A.
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Excellent service!!

Dowayne L.
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Very easy and convenient check-in and check-out service. The attendant's customer service was fantastic.

Frank G.
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Not much of a presence at the location. If I didn't rent storage from them I wouldn't have known.

Joseph C.
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El cliente no dejó un comentario.

RONALD G.
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El cliente no dejó un comentario.

JOHN A.
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El cliente no dejó un comentario.

Tom H.
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El cliente no dejó un comentario.

Barbara M.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

bose K.
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El cliente no dejó un comentario.

Kim B.
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El cliente no dejó un comentario.

Robert C.
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These comments are not related to the store locations but rather the truck itself. The windshield wipers on the truck I rented were not adequate and NEED REPLACEMENT IMMEDIATELY. This will save the next customer a lot of stress.

Jean B.
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Gas was not really full and I ended up paying for a full tank. Other than that if was fine

RICHARD T.
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Love this location, I'm treated like family. Rick Terry

Janet O.
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El cliente no dejó un comentario.

BARBARA M.
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Very upbeat customer service representative. Good rapport! All went well without any snags!

james N.
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El cliente no dejó un comentario.

DOTTI G.
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El cliente no dejó un comentario.

Patricia R.
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El cliente no dejó un comentario.

Elizabeth W.
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Everything was explained to us clearly and our move went flawlessly :)

jose T.
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El cliente no dejó un comentario.

tom D.
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no supplies. no moving blankets. I needed them both.

patricia C.
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El cliente no dejó un comentario.

andrea M.
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El cliente no dejó un comentario.

joan N.
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El cliente no dejó un comentario.

Mike R.
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El cliente no dejó un comentario.

Robert O.
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El cliente no dejó un comentario.

Brian L.
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El cliente no dejó un comentario.

Cheryl W.
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The customer service was excellent. Communication was very good and the owner's were very helpful. They made sure I could open the back after freezing weather, and helped me load the moving blankets into the truck. Overall, this was a very positive experience!

ANDREW B.
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El cliente no dejó un comentario.

JAMES B.
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El cliente no dejó un comentario.

Jeffrey G.
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El cliente no dejó un comentario.

JOE P.
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El cliente no dejó un comentario.

Mary T.
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The service was excellent

Neil C.
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El cliente no dejó un comentario.

DANA J.
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Excellent and very efficient. I was scheduled to pick up a van 1 town away and they changed the reservation and I was out within 10 minutes... very happy with service in Medfield..

D. Michael S.
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El cliente no dejó un comentario.

Mary M.
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Service was great!! Thank you!

David R.
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Treated well and very polite

PETER M.
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El cliente no dejó un comentario.

MICHAEL B.
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El cliente no dejó un comentario.

KIMBERLY L.
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I just dropped off outside. The box for the key drop should be located at the front door though. (it was at the gate entrance which was a good walk from where you drop off the truck, I almost didn't see it and when I called U-Haul they said it should be located at the door and it wasn't so they aren't aware either.

LENA M.
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Clean the driver space a little better, ours had trash and crumbs when we picked it up. Other than that, the customer service both on the phone and in person was fantastic

EVANGELINE C.
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The location is convenient for the area and the process is quick and easy. Friendly staff are very accommodating and fair with the equipment rentals. The only thing I would recommend is to offer a quick overview of the truck's features before driving off in an unfamiliar vehicle.

Leanne B.
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I would have liked to be able to pick up the truck at a location much closer to me, not 45 minutes away.

DEBORAH C.
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Jen was friendly, professional, and extremely helpful. We'd use this facility again and highly recommend it to family and friends.

Susan O.
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They can be difficult to get in touch with. You leave a message and they return it. One time I called regarding storage and never received a call back. I did call during office hours. Once we finally connected everything went well and the return was easy - 24 hour drop off.

ROBERT W.
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El cliente no dejó un comentario.

DIANE J.
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Very easy process. No complaints.

CISSY H.
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Super helpful!

Gene R.
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El cliente no dejó un comentario.

tapan S.
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El cliente no dejó un comentario.

RICHARD T.
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El cliente no dejó un comentario.

Alan F.
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When we returned the truck to the U-Haul at W. 23rd St. in NYC, they tried to rip us off, claiming that we owed them more than $500, when we had prepaid for the rental. We did not appreciate that.

Joseph R.
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excellent customer service!

RICHARD T.
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Love this place! I get such excellent service here. Best ever. Thank you Richard Terry

Richard T.
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this location is the best, they treat me like family, I love them Rick Terry

neil C.
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It went flawlessly .

RICHARD S.
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Hours are limited (8:30-4:30) so have an on-site option and a phone message that says keys/trucks can be dropped off after-hours if a personal inspection isn't necessary.

DENNIS M.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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