Comentarios del cliente para All Purpose Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de All Purpose Storage

Grado total:

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Christopher P. en

Grado:

i set up a 24 hr rental to be picked up at 9am. i didnt get out until after 10:00. then i got a txt saying my trailer was due back at 3:00 pm. after calling the 1800 number and spending 35 minutes on hold my rental was changed to a 24 hr rental. then i returned the trailer after hours around 5 pm and tried to follow the online return procedure and i hope i did it properly as i got no conformation email... this was my worst uhaul expierence to date.

Paul H. en

Grado:

El cliente no dejó un comentario.

ERIC EARL C. en

Grado:

Monica was a huge help, she's appreciated.

Robert D. en

Grado:

Monica was friendly and knowledgeable in all aspects of the trailer and the appropriate towing vehicle. Worked to expedite our service in a competent manner. Will go there again.

Patrick A. en

Grado:

Only option I was given for the drop off.

Christopher H. en

Grado:

Nothing. Excellent service.

Christopher H. en

Grado:

Excellent service. Staff went above and beyond expectations.

Christopher H. en

Grado:

No improvement necessary. Absolutely outstanding service. Above and beyond expectations.

BOB C. en

Grado:

I had a very positive experience both with the personnel and the equipment.

Tammy W. en

Grado:

El cliente no dejó un comentario.

Leana S. en

Grado:

El cliente no dejó un comentario.

Daniel B. en

Grado:

El cliente no dejó un comentario.

ROBERT H. en

Grado:

El cliente no dejó un comentario.

James K. en

Grado:

Monica assisted me and she was outstanding. I have nothing but praise for her great assistance.

Richard M. en

Grado:

El cliente no dejó un comentario.

Susan W. en

Grado:

Wonderful service

Kenneth G. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

El cliente no dejó un comentario.

chris c. en

Grado:

Your computer system was down, it has been not working for a over two weeks makes the company look bad. The representatives couldn’t check me in. Also you had me delivering my items to one UHaul and

Matthew V. en

Grado:

When I booked the reservation I opted out of the damage waiver. I showed up with the tow vehicle, and was immediately advised that I had to purchase D-rings, at $20ea, to hook the trailer to my truck because the hooks wouldn’t work on my vehicle. I connected the trailer myself without the D-rings with a little work. Then I was advised that the trailer did not have brakes, “Yes it does” I said “ it has surge brakes”, no clue what I was talking about. After printing my receipt, I noticed I was charged for a 5k damage fee that I did not want, an extra $40. Then when I stated I didn’t want the damage waiver, the employee was confused and said “What do you want me to do about it?” I noted again I didn’t want it and she said that she already charged the card and didn’t know how to fix it, frustrated I left. Upon loading the vehicle onto the trailer, less then 5 miles from the U-Haul rental location, I noticed the trailer had a flat tire, I checked the tire with soapy water and found a pin hole leak in the tire. No point in refilling the tire as it would just go flat again. Called U-Haul for a tire replacement, they took care of me quickly and sent someone out right away. In less then 30 min the tire was changed and was ready to go. Very happy with the road service but I should have never had to call since the tire was probably flat when I left U-Haul. I feel like they should be a little more educated and understand the units they have, tires should be check before the unit leaves not when it comes in, also how to refund when they mess up the bill.

James N. en

Grado:

El cliente no dejó un comentario.

Jerry M. en

Grado:

El cliente no dejó un comentario.

Gary P. en

Grado:

El cliente no dejó un comentario.

Thomas D. en

Grado:

Friendly and courteous.

Cecelia S. en

Grado:

New tires on vehicle, but the lug nuts were loose causing a 3 day repair delay in Canada after shearing two pins on the wheel of the back tire.

Michael M. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Marlene A. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

El cliente no dejó un comentario.

Sterling R. en

Grado:

Monica was very good. She was able to get me a truck when I was in a bind. She is very friendly and efficient. A pleasure to work with. I wish all of the people I interface with as a customer were as friendly and helpful.

Thomas K. en

Grado:

El cliente no dejó un comentario.

Patrick A. en

Grado:

The lady that received the trailer was very helpful.

Patrick A. en

Grado:

The lady that received the trailer was very supportive. It was nice that she reached out in advance to help coordinate the drop off.

linda M. en

Grado:

The young lady that helped us was very friendly and helpful. Excellent service.

Carol F. en

Grado:

The customer service representative was very friendly and helpful both on the phone and in person. The location was open on a Sunday afternoon on a holiday weekend, which made for an easy return process. I just wish the road to the location was in better shape.

KATHERINE M. en

Grado:

improvements are not necessary. your U-Haul rep went above & beyond what was expected of her. have leased from this location before, and intend to return business.

Harry B. en

Grado:

This was a nice location BUT you sent me to an alternate location that cause a significant cost and delay because we had to go pick it up from a greater distance...

NATHAN T. en

Grado:

Very pleasant staff! Thanks Monica!

Matthew N. en

Grado:

El cliente no dejó un comentario.

Patrick H. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

was charge for two days extra and again when I drop it off

Craig B. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

The location is a little hidden and the road going up to it is dirt and not maintained very well. Other than that no problems

Douglas S. en

Grado:

some one had smoke in the truck . could smell it the whole time.

JACQUES K. en

Grado:

El cliente no dejó un comentario.

Greg G. en

Grado:

It is wintertime and we had recent snow so the equipment was naturally covered in ice and snow.

King C. en

Grado:

Very friendly and efficient.

Brian W. en

Grado:

Great customer service

Marcos R. en

Grado:

Very impressed with your facility and especially the young lady that helped us. Her name was Monica I think, because of her I will rent will Uhaul next I need anything. Thanks a bunch!

BARBARA L. en

Grado:

El cliente no dejó un comentario.

Brad C. en

Grado:

Nothing to improve. it was all good!

Cynda G. en

Grado:

El cliente no dejó un comentario.

VICKI C. en

Grado:

The staff made the pickup and drop-off a smooth transition. Thank you for having what we needed to getter done...

Nathan D. en

Grado:

The manager is awsome and deserves a raise.

Stephanie B. en

Grado:

El cliente no dejó un comentario.

steve K. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

The road leading to the facility needs improvement

Dana G. en

Grado:

El cliente no dejó un comentario.

JUDD C. en

Grado:

El cliente no dejó un comentario.

Bob P. en

Grado:

Not enough lighting. Maintenance is getting much better. Security is always an issue and can never be taken for granted.

Rick S. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

AMY E. en

Grado:

Yes. The lady who greeted me was super cool! And she was very forgiving of my crummy parking job. :)

Deborah B. en

Grado:

Monica was superb! Very friendly and helpful with my moving needs.

Tim G. en

Grado:

Monica had excellent customer relations skills on multiple occasions. She was very pleasant and very willing to help. She was also knowledgeable about the business.

Catherine D. en

Grado:

Jill goes above and beyond it was an easy transaction.

MIKE M. en

Grado:

El cliente no dejó un comentario.

Kelly B. en

Grado:

El cliente no dejó un comentario.

Stephen P. en

Grado:

El cliente no dejó un comentario.

Candace G. en

Grado:

Monica was very friendly.

rodney T. en

Grado:

None. Monica was very friendly and knowledgeable.

Deborah B. en

Grado:

El cliente no dejó un comentario.

steve R. en

Grado:

El cliente no dejó un comentario.

Clay F. en

Grado:

El cliente no dejó un comentario.

William F. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

El cliente no dejó un comentario.

Susan K. en

Grado:

El cliente no dejó un comentario.

Sean P. en

Grado:

Uhaul truck was due for retirement. It was old, had tons of scratches, and many "x" stickers. Upon driving it, the steering wheel had to be flocked to 10pm indicating alignment issues, windshield wipers didn't work and the brakes were shot. I would not recommend this truck to another person needing to move.

Kevin E. en

Grado:

More employees to help answer questions.

Michael P. en

Grado:

Monica was very friendly and knowledgeable.

marsha L. en

Grado:

picking it up was great.....it was dropping it off that I had a very bad experience in Scottsdale on 84th street...… they were rude and not helpful at all...… I am due a credit......they would not give me one...… and I will call the main office of u-haul

Mike S. en

Grado:

Keep doing what your doing because I like it.

Mary B. en

Grado:

El cliente no dejó un comentario.

james C. en

Grado:

El cliente no dejó un comentario.

Brian P. en

Grado:

These guys are always good, and their service is appreciated.

Jon C. en

Grado:

El cliente no dejó un comentario.

SHERMAN R. en

Grado:

Location is not easily accessible, but personnel friendly and helpful.

Michael P. en

Grado:

I just dropped off but will be back in fall for a trailer.

Ken S. en

Grado:

El cliente no dejó un comentario.

Stephen S. en

Grado:

Access was ok but the location could use better signage.

Bill F. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

Very nice to work with.

ROBERT H. en

Grado:

El cliente no dejó un comentario.

gerald S. en

Grado:

Be more attentive to customer’s needs and more civil with customer on phone!

DAVID K. en

Grado:

El cliente no dejó un comentario.

mont M. en

Grado:

El cliente no dejó un comentario.

DAVID K. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

I was surprised that all 3 uhaul locations in Pagosa Springs were closed on Sunday morning. I got lucky someone was at this location before 1pm, otherwise I would've had to drop the trailer and leave.

rich C. en

Grado:

El cliente no dejó un comentario.

Peter O. en

Grado:

Ronnie did a great job for us. Highly recommend him

Laura Q. en

Grado:

The staff is very friendly and helpful. I would rent here every time.

Sherman R. en

Grado:

El cliente no dejó un comentario.

ROBIN Y. en

Grado:

El cliente no dejó un comentario.