Comentarios del cliente para All Pro Fleet Services

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de All Pro Fleet Services

Grado total:

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Stephen R. en

Grado:

El cliente no dejó un comentario.

BRIANNE F. en

Grado:

El cliente no dejó un comentario.

Dean W. en

Grado:

Street not on GPS no sign and no other u haul vehicles, took 1.5hrs to find location using fuel,then was. charged X for under. in tank. NOT HAPPY

Michael M. en

Grado:

Location for pick up change, that's ok. Called to confirm, and was told to go to yet another location 12 miles away to pick up blanket. A few hours later got email that truck and moving blanket would be ready guaranteed. Called morning of pick up to double check. Talked to a young man, explained about email and asked to check my rental. He said every thing was ready. Went to pick up and no blankets. The lady there said I had to go and get them. If I did not have the email that said my reservation was guaranteed I would have to waste an hour or more going to another location. The worst part, they lied, they went up stairs and got the 20 blankets.

David R. en

Grado:

El cliente no dejó un comentario.

Jarrod S. en

Grado:

We waited nearly an hour to even be acknowledged we were waiting at the front counter to pick up the trailer. They guy seemed very tired and unhappy, he told me about his recent medical problems at which I am sorry for. I told the guy our return date and city, he said he only had a 10 day rental, but i told him because we couldn't make it cross the country in 10 days, we would be dropping it off in 12 days. He said he could only extend it to 11 days and we would pay a $20 late fee if we brought it in on the 12th day. Then when we got to the drop off location on the 12th day, like I told them. They said it was still a 10 day rental and we had to pay $40 per day, not $20. On top of that, the wiring for the trailer was wrong, we had to purchase another plug along the way for the trip. the plug we purchased at uhaul at pick up was shorting out. The drop off property was confusing, there was no clear entrance, so when we went in the door in the bay we were told in a snooty way that was not the entrance. I apologized and told her I didn't know that. I told her we were there for a drop off and her body language was clear that she did not want to help us, she even verbally said that someone else would help us, and that she didn't even think they could take our trailer because it wasn't scheduled to be brought in there.. Even though I told the original store in West Virginia that was the city we wanted to return it to. They ended up taking the trailer from us but was the girl seemed so rushed, rude, and then even rolled her eyes at me at the end of the transaction when I told her that I wasn't supposed to be paying $80 in late fees, I was clear about my return date, and it was only supposed to be $20. She said she couldn't do anything to help me and I would have to take it up with uhaul... Wasn't SHE working for uhaul??? Overall, this was an awful experience and I wish I had gone with a better company like Budget or something. Moving cross country with 2 young children is stressful enough, and when you're paying hundreds of dollars to a company to aide you, you'd think they'd be helpful.

Leann L. en

Grado:

El cliente no dejó un comentario.

Kenneth A. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

El cliente no dejó un comentario.

matt h. en

Grado:

The woman can stop yapping about her dogs thru out our entire check out experience. The Guy was just plain fine with zero feedback to us about basically everything. Just a poor service person with zero personality or care.

Michael P. en

Grado:

I had a reservation at the Eagle Point location for well over a month, they even called me multiple times to confirm before I was to pick up the tow dolly. Upon arrival the manager said that he had forgotten to procure one and gave me a "So what?" kind of attitude. They shuttled me off to this location, which was a royal pain in the ass. This location however was excellent and I have no complaint about them.

KEITH M. en

Grado:

The office at the pick up location was not well marked so was hard to find. It was also considerably farther away from me than the Hwy. 99 North location.

Arley B. en

Grado:

Thank you for all your help! You provided outstanding customer service!

George B. en

Grado:

El cliente no dejó un comentario.

Denise R. en

Grado:

The office is a bit difficult to find.

ron s. en

Grado:

told them about the wiring issue they said they wouldn't let anything that way

David C. en

Grado:

Excellent! Everything, from the paperwork to hookup was great. All the work had been done before I arrived. Thanks

James D. en

Grado:

El cliente no dejó un comentario.

ronald m. en

Grado:

El cliente no dejó un comentario.

Diane G. en

Grado:

El cliente no dejó un comentario.

GERRY B. en

Grado:

Quick, easy to deal with. Polite.

Robyn J. en

Grado:

The girl at the desk was very nice but being in Oregon, the truck had been used to transport marijuana plants. It had not been cleaned and had marijuana debris (leaves and buds) throughout. All of our furniture came out smelling heavily of marijuana

Dan K. en

Grado:

El cliente no dejó un comentario.

Mitchell P. en

Grado:

I usually rent from the Medford location on N Front Street but they didn't have the size I needed. Everything at this location was great.. Not quite as convenient to get to and I needed to hook up and unhook my trailer myself... That was no problem but the other place does it for me.

Amy G. en

Grado:

First off I was supposed to pick up a 6'x12' trailer in Medford off N Pacific hwy. Gotta a call 2 days prior that they didn't have one and I would need to drive to Selma Or to pick up one. That's is over a hour drive from me and in the wrong direction. I finally agreed to this cause my son is stationed at Camp Pendleton and needed his belongings. The day im supposed to go pick up said trailer I call the number to make sure the trailer was ready for pickup......the number was disconnected. I then called the main number in Eugene where they attempted to contact the dealer as well as the last person to rent trailer. No luck. I then had to rent a 5'x8' trailer from a place in central point off crater lake hwy. The trailer had not been moved in 6 months per the young lady that rented it to me and then she asked if I would need help hooking up. The trailer was up against a fence on dried grass past my knees in some places. Yes, I'm gonna need your help. This whole experience was a nightmare.....don't guarantee stuff if you don't have it.