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WESLEY A.
Customer Reviews for All Pro Autocare Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues, got the help I needed and was on the road in no time!
Harley M.Jill was awesome. Helpful, informative, and overall sweet. She helped me with all my rental changes and was able to help me with checking my rental in. Really appreciate her!!!
Shelby F.The u haul rep was very friendly, polite, and professional. The truck was very clean and ready for pick up on time. Thank
Addisu A.Jill at All Pro is amazing! I will never go anywhere else. You won't find another place that will treat you like family. So knowledgeable about everything. She makes sure you understand how everything works etc. You can't find customer service like this anymore. Thank you so much!
DAVID C.Everything was great. The business manager was very helpful and friendly. The alternate personal verification phone call process was quirky. Otherwise, the experience was fine. Thanks Greg
Gregory J.I forgot her name, but the woman that owns this location, was so nice and clearly explained everything. Would use this location again.
WENDY W.See above for comments. The app does not work well. Will nor accept pictures.
Larry N.Easy to book my rental truck online. Friendly and helpful when I came to pick up. I wasn't able to check the truck out online however. May have been a glitch with my phone
SCOTT M.This u haul location was horrible. U made a storage reservation for a 10x15 storage and when we got there with our loaded u haul the guy told us they did not have it available. So we found one next door and another better customer service.
Karry S.I waited for almost 45 minutes to get the Uhaul truck. They were small town friendly people and I prefer to support small businesses, but the service was slow. There was also sexist signage all over their walls, which I wouldn't have had time to read if I hadn't been there so long.
Bekka G.Pickup was very accommodating. Service person stayed a bit longer to ensure our pickup happened after us losing track of time. Service was awesome and five star! The truck however smelled very foul. We did not realize the severity of the smell until after we had left. It was only for a day rental so we persevered through. The previous renter must have transported something very disgusting in the main cabin, or they had wreaked very bad body odor.
Jason C.Na
Craig M.When the lady thinks you hung up and proceeds to call you a dumbass, kind of makes it hard to want to refer them to anyone for anything
Stephanie T.nothing to improve, i was able to get access to your van and customer service was great couldn't have worked out any better. Thanks again!
LEROY M.Everything was easy and the whole thing was flawless. No complaints. I was shocked by how nice and clean the truck was.
Nathan C.None
ANTONIO M.There was an issue with my booking. The manager worked hard to get my issue corrected. She was very knowledgeable and made sure the trailer was ready before I pulled off.
Adam M.Young lady that attended to me was very rude and unprofessional. Another customer left immediately he opened the office door for I guess her bad attitude. She speaks very rudely, no business etiquette. Unfortunately, she was the only one there at the time. She needs to be trained or retrained. A minus to that center. Not likely to go back there or refer anyone. 😡ðŸ'ŽðŸ½
MONISOLA O.Online check in process was awful. It took over an hour to check out my truck. Waited to speak with a rep for 30 minutes. Got transferred twice and waited again for 30 minutes
Anthony P.The lady running the pickup location was insulting and demeaning. I will not go back there.
ROBERT T.Dont know how to improve, but the service was very flex able and professional. Very courteous. I would recommend this location to all my friends.
JOHN B.The lady at the location was grumpy. Had to take my DL and credit card to handle the transaction all by herself. The truck was there when requested. It was clean and ready to go.
DAVID H.Wonderful experience!
DEBRA B.Very customer friendly. If you have any questions or concerns, they are quick to help you. Easy pick-up, easy return.
ZANE B.Absolutely nothing. This place is super friendly and great staff.
Christopher C.Outstanding customer service!
GARY L.Great owner, great experience!
Robert E.The lady at the office was extremely pushy in trying to sell the insurance and tried several times to use her scare tactics to get me to purchase extra insurance that I didn't need. I was extremely uncomfortable and will never rent here again.
Kelson S.Keep doing what you're doing.
Tami B.Truck died twice while driving.
Michael B.Nothing to improve. All good!
Paul C.Everything closes at 5pm on Saturday. I dropped it off at an authorized company if there was a U-Haul sign of some kind I would have been happier.
brooks R.Every thing was perfect
ANGELA P.I don't know what I can really say to help improve this UHaul location. I had a horrible experience with the owner who was very unreasonable and unprofessional during my rental period!!! It was completely a misunderstanding her part and lack of communication on mine that I apologized to her for. I certainly would not recommend this location and it's a shame because during this pandemic time business owners should be more understanding towards their customers!!!
JULIE W.Nothing keep doing the same thing
Shelton J.When I reserve a truck a week in advance, then get a call 20 min before my scheduled pick up time that I am having to go to a different location 15 miles away. I would advise considering not charging for those additional miles. Note: this seems to be a corporate issue not a specific location.
Peter E.I was charged two rental periods when I rented under 24 hours. Now I know when you guys ask how long to just lie and put the most time so I'm not charged if I go a few hours over. Sad that I get charged time after time.
Michael B.She was great and accommodating.
MICHAEL H.Keep doing what you are doing.
LAWRENCE S.Great service
DESMOND L.I was extremely frustrated that I had to wait over an hour for the mobile pick up experience.
Justin T.The whole process of checking in virtually was ridiculous! The Uhaul app and website werent working/user-friendly. Literally no one was at the site itself, so I had to call into Uhaul customer service several times to even figure out what to do from the very beginning, and also get trouble-shooting. It was a frustrating hassle, and we lost nearly an HOUR of our time reservation just trying to pick up the truck! Then once we finally had access to the truck we open it to find NO dolly, even though that was definitely apart of our reservation. So we STRUGGLED through our move, moving several large appliances, without a dolly!! And I was still charged for that dolly! I will be calling today to get a refund, and I will also go with another moving truck company the next time I have a move. Think I'm done with Uhaul for awhile. The truck itself was clean. I will say that. There were no USB outlets for charging your phones, which is weird because its 2020!
Brandon B.Friendly service
Randall B.Nice people. Quick service. Will go back next time I need a box truck.
Brian M.Very helpful!
Joshua N.I did not have a dolly as I had requested and was still charged for it.
Holli H.