Comentarios del cliente para All Pro Autocare Inc

It was probably not the fault of the location. We arrived at pick up time of 9am on Saturday. Did the online check in and waited an hour for "approval" and the code for the key box. I got in the phone for uhaul 24/7 and was placed on hold for over 30 min. At 10am we finally received approval and a code for the key box, still on hold for customer service, never speaking to a 24/7 rep. We only rented the truck for 8hrs and lost the first hour to Uhaul. I did speak to 3 people on a different phone while on hold, all of which had to send me to 24/7 (who I was already on hold for). I feel as though no one arrived to the 24/7 customer service until 10am.

Clean truck, nice staff, great experience, highly recommended.

So easy to find! Friendly, fast and so helpful!

The location was fine, your app and the process of getting my truck was TERRIBLE!!! The app failed and I sat on hold for 15 min. I was on a very tight schedule and finally reached someone that could give me a code to get the key. THEN it was the wrong key!!! Terrible experience.

Thanks Jill and Dave! I will be using you again.

I couldn’t have been more pleased with the helpful friendly service. Thank you for all you do right. Curtis Sachse

Nothing I can think of. Super nice and friendly. I ask a couple mechanical questions and they answered them with pleasure

Adjust front headlights there off and its a little difficult to see at nite

Real time in-app check out process is not good. My reservation timed out because I was late picking up but there was nothing sent out telling me that. Once I got there the validation code didn't work because it was expired and I had to call the support line to get it revalidated. Not enough communication about how self-checkout worked or what would be involved. Bad communication.

This was by far the worst experience I have ever had dealing with a U-haul rep.

Super nice and a wonderful dog!

Very personal and easy rental too!

The lady that rented my husband and I the U-Haul was very rude... she basically acted like I was lying when I told her I didn’t have my phone cause my daughter had it at home and the only phone we had with us was my husbands phone.. she had a poor attitude..the entire office is disgusting and dirty, it also stinks... she acted like I wasn’t going to return the truck by 9am the next morning... I would not recommend this office to anyone.. absolutely worse customer service experience... the lady that works in the office does not have good customer service skills at all... she’s very judgmental

Jill at this location is awesome.

I was told I could drop it at any U-Haul around Dallas Texas I dropped it in Wylie Texas and they argued with me on the phone that I needed to take it to Plano Texas which isn’t what I was told there was nobody where I dropped it off so I snap photos and called U-Haul and told him where the transport was

Make sure the truck is clean. It smelled like cigarettes and it even had ashes on the steering column. Plus grime and dirt on the floor.

This location was great. U-Hauls overall customer service could be better. Maybe more employees

It was closed on Sundays.

Rented a truck. It was easy to drive.

Nothing, every thing was done very friendly and professionally

Super friendly, great service.. thanks!!!

Dropping off the trailer here was quick and easy. I believe it was Joan that helped me. She was especially friendly and helpful.

Very friendly and accommodating. Overall a very pleasant experience. Thank you folks.

Maybe have the cash on hand to give someone there deposit back, it was a little inconvenient that we werent able to get the deposit back but everything else was okay.

Friendly and helpful, very easy process, highly recommend.

Everything was great, from the planning all the way to the ease of drop off. Our only concern with dropping off after hours was that the area was not secure and we were worried of the trailer being vandalized after we dropped it off.

They are efficient, knowledgeable, honest, friendly and helpful. What more could you ask? A+++++++ Service

The staff was very nice and accommodating. I'll definitely use them again. ~CA

Drop off was easy. Pick up was terrible.

Everything from reservation, schedule n truck size.

Jill did an outstanding job.

Friendly staff.....

after i did my online rsvp i drove an hour to get the rental the busuness was closed they are only opened M-f.. i called on hold for 15 minutes your uhaul customer seevice never told me to do 7-24 ...it took me another hpur to find this out?????? poor customer service and co.municatoon on ypur representatives

I loved every moment. Great business, and very friendly!

Jill and Dave where amazing!! Great customer service and answered any questions I had!

The experience was the best EVER! Very easy and helpful.

Jill great!!!! Extra effort with smile!!

They did great.

Friendly Texans!!

It was perfect !

No improvements needed, ride share self pick up was super easy and convenient. Uhaul had step by step instructions which made this process a breeze, will definitely recommend.

Staff was very friendly!

Nothing comes to mind.

We were very pleased!

Put yourself in our place, see how it feels to be let down.

Great service very friendly!

Excellent experience, made easy. Jill was attentive, helpful and answered all questions. A pleasant part of a not so pleasant job...moving items to storage for home repairs.

Excellent customer service!