Customer Reviews for All Points Self Storage & Warehousing
(U-Haul Neighborhood Dealer)

79 reviews

3082 Shawnee Dr   Winchester, VA 22601

(540) 409-4611

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 409-4611

3082 Shawnee Dr
Winchester, VA 22601

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

In my experienced opinion, the service is Exceptional over all other uHaul locations in the area. Ms.Robles is very personable and conscientious.

Julian Lassiter 
Rating:
5.0

Everything was as it should have been. Clean truck and ran great Thanks

John Thompson 
Rating:
4.0

Customer did not leave a comment.

STEPHEN NICHOLSON 
Rating:
4.0

Dropped off after hours.

Robert Erickson 
Rating:
3.0

Customer did not leave a comment.

Dennis mcgaha 
Rating:
4.0

Customer did not leave a comment.

Andria Aikens 
Rating:
5.0

Customer did not leave a comment.

James Breslin 
Rating:
5.0

Customer did not leave a comment.

David Burgess 
Rating:
5.0

Not a thing. The young lady who works at the facility was very nice and helpful.

Kyle Homan 
Rating:
5.0

Very satisfied

CAROLYNM FLETCHER 
Rating:
4.0

Customer did not leave a comment.

william dehaven 
Rating:
1.0

it was VERY hard to find

Catherine Snyderwine 
Rating:
2.0

They claimed I went 8 miles over which is a lie… I drove 138 miles and was allowed 145

James Daniels 
Rating:
5.0

Customer did not leave a comment.

ROger Hill 
Rating:
5.0

Customer did not leave a comment.

Amanda Blake 
Rating:
2.0

Customer did not leave a comment.

Michael Vann 
Rating:
4.0

Customer did not leave a comment.

John Dale 
Rating:
3.0

Customer did not leave a comment.

David Morris 
Rating:
3.0

Customer did not leave a comment.

Tucker Brown 
Rating:
1.0

The day we went to pick the truck up we were told we had to drive to another location two hours away to pick up. The clerk wasn’t there when we arrived and had to wait 45 minutes for her to get there. Clerk told me they didn’t have the appliance dolly and moving blankets that we reserved. The office smelled like marijuana and the truck had no gas in it. The cab of the truck smelled like cigarettes and the fold-out cup holder was broken. I burned a quarter tank of gas just getting the truck two hours back. Spoke with Jesse Ferdenzi on the phone about it and she was entirely unrepentant and found our experience completely acceptable. Definitely would not recommend U-Haul in the future.

John Foran 
Rating:
1.0

GPS location listed on the paperwork did not take you to the correct area. Upon arriving the the site, the app did not work for dropoff. Spent 20 minutes attempting to get it to accept the picture, but it just kept reloading and telling me to take a picture (endless loop). Tried using an online chat tool, and the individual on the chat gave a lazy answer and just defaulted to telling me the app wasn't working because the location just didn't accept after hours dropoff. Which was completely false, as they had a dropoff location documented at the site, and the checkout did work when navigating to uhaul.com through a web browser (BUT NOT THE APP). Overall, wasted nearly an hour dealing with this while I was already on a tight moving schedule and it only added to the stresses of moving into a new home. Do not recommend uhaul in the future, and I will be looking for other carrier locations from now on.

christopher brand 
Rating:
3.0

Customer did not leave a comment.

Tim Spencer 
Rating:
3.0

Customer did not leave a comment.

Taylor MCELROY 
Rating:
5.0

Customer did not leave a comment.

SHEILA SOSNOSKI 
Rating:
4.0

The location was a little difficult to find, but the staff was friendly and the equipment was ready when I needed it.

Elizabeth Stow 
Rating:
5.0

Very friendly knowledgeable and helpful young lady.

MISHA MARK ROISIER 
Rating:
5.0

Customer did not leave a comment.

MARKALAN ZIGADLO 
Rating:
4.0

Customer did not leave a comment.

Edward Spencer 
Rating:
1.0

Here’s my problem- I’m not sure it’s the location but more Uhual! I got a text saying to drop it at one location then we got there and that place was closed so we had to call and take it 20 miles away- I was told my mileage to 60 miles since I got trip was covered (I got extra miles cause the truck I ordered wasn’t there and I had to get one half the size) then I was told my gas would not be charged because of the extra driving for one location being closed- none of this happened and I was charged an additional $75! Uhual is horrible- sadly the people stuck being the face of uhual are nice but uhual doesn’t follow through or make anything easy so they unfortunately get the bad end of the stick Please fix my account ASAP

Jami Salamida 
Rating:
1.0

Customer did not leave a comment.

ARIELLE JORDAN 
Rating:
1.0

No available furniture pads after reserving online. I went to the other location as directed by the front desk, I arrive at that location to the employee out front smoking pot. I was given my furniture pads, only to add additional mileage to the rental and be late for the movers. After arriving to the property the furniture pads were unusable due to LIVE cockroaches on them. I have photos of incident, and never contacted again for a refund. Poor customer service!

Stephanie Willard 
Rating:
5.0

Customer did not leave a comment.

ANNEMARIE COOPER 
Rating:
3.0

Personnel out to lunch when arrived. Did not return at time stated on door. Had to do it online. Had charges I did not agree with but this was subsequently taken care of.

Michael Eisenfeld 
Rating:
3.0

Hard to find. GPS does not indicate where it is accurately. No idea where to park.

Tracey Ramey 
Rating:
5.0

Customer did not leave a comment.

MICHAELALONZO VAN VALEN 
Rating:
3.0

Difficult check in process. Had to re-upload ID and needed to call someone to confirm my identity?

Tillman Schmid 
Rating:
5.0

Customer did not leave a comment.

Steven Bross 
Rating:
5.0

Customer did not leave a comment.

CHARLESDOUGLAS ROCKWELL 
Rating:
1.0

You pulled the rug out from under me and switched my pick up location. My guaranteed truck wasnt guaranteed at all. It was 10 miles farther away and that made me go over my maximum mileage.

Shaun Maher 
Rating:
5.0

Check in was a nightmare. If I have a choice I would not rent to pick up after hours. Frustrating and difficult. NOT the locations fault ~ U HAULS fault.

Jon Sines 
Rating:
5.0

In my pretrip, I noted that the interior needed vacuuming and took a pic. Then, in my post trip, the app asked me again if it was clean. I again said no. Then I was charged the $25 cleaning fee! Why?

Irene Anderson 
Rating:
5.0

The van had the engine light the whole time since I got it; it might need to be checked up.

Luke Turner 
Rating:
5.0

The vehicle was very clean, Unfortunately the "Check Engine" light came on. I checked all the fluids and all appeared good. At my first fuel fill-up, I discovered the fuel cap was missing which would account for the warning light on. The only issue this generated was a longer time required to fuel-up after traveling some distance due to the fuel vapor build-up in the fuel tank.

PAULGEORGE GARTNER 
Rating:
4.0

Customer did not leave a comment.

Keith Steury 
Rating:
5.0

If you could check to make sure all fluids are topped off. I had no windshield wiper fluid and at one point it was really dangerous. Also I assume that the air pressure is always checked in the tires before releasing a truck To a customer? It would be nice to add that to your check in to say that tire air pressure is safe. I also never received a dolly. I’m not sure if that is what happens when you do contactless check in but would be nice to make sure that all equipment is received

Allison Ciolino 
Rating:
4.0

Customer did not leave a comment.

Michelle Padgett 
Rating:
5.0

Customer did not leave a comment.

MELESSIAANN KERN 
Rating:
3.0

Customer did not leave a comment.

Derick Parham 
Rating:
3.0

We unloaded the truck in Martinsburg, WV. Forty miles away from where we were told to drop it off! I tried to check it in at a U-Haul place 1 mile from where we unloaded, they told me to self check in on line, when I did that I was told to drop the truck at the listed above facility, this is unacceptable!

CHARLES DUPERLY 
Rating:
5.0

Customer did not leave a comment.

Lasure McLain 
Rating:
2.0

Customer service agent was not experienced enough and sent us to another location without looking into our rental change that was done the previous day. Needs training.

Richard Scott 
Rating:
5.0

Customer did not leave a comment.

Curtis Carl 
Rating:
5.0

Using a smart phone is difficult because there was not good reception at the site and I could not access on line to check the truck out. Lucky the person working was very helpful and assisted.

Vicki Davies 
Rating:
5.0

Customer did not leave a comment.

Jason Koller 
Rating:
5.0

Awesome,Awesome,Awesome. That’s all I have to say will go back.

Gary Perez 
Rating:
5.0

Tammi was excellent in helping unwind the mess created by Quicksilver in Sterling.

Judith Grant 
Rating:
5.0

Very friendly, helpful. everything as advertised

tim post office 
Rating:
2.0

The computer system seemed antiquated as it took the young lady over an hour to connect and enter my rental information ( this was after I had completed my request online days earlier). Finally a telephone call to some U-Haul analysis enabled my bill work to be completed on the system. A lost hour as I had hired my driver who was with me to pick up the truck. Update your system in this office !

Thomas Layne III 
Rating:
2.0

Did not have the furniture pads that I ordered.

Nathaniel Troup 
Rating:
4.0

Customer did not leave a comment.

Rita Peters 
Rating:
2.0

Customer did not leave a comment.

Paul Billig 
Rating:
5.0

Customer did not leave a comment.

Bruce Schroeder 
Rating:
3.0

In my instance I used the app to pickup the truck after hours. Unfortunately, the keys were not provided as the app outlined causing me to contact someone to get the keys. This made the pickup process longer than necessary. I would recommend having some type of checks and balances to make sure things are ready for the pickup process.

Patrick Harmon 
Rating:
5.0

Customer did not leave a comment.

BRIDGET Dostie 
Rating:
5.0

The personnel was helpful and courteous. Very happy with our whole experience using U-haul.

karen nyce 
Rating:
5.0

Customer did not leave a comment.

Mandell marsh 
Rating:
4.0

Customer did not leave a comment.

Courtney James 
Rating:
3.0

Customer did not leave a comment.

Christopher Bontoft 
Rating:
4.0

Ashley did a wonderful job, the only improvement would be to send people to her location. It was ready, cleaned, I was in and out and the move went super smooth.

Ronald LaPierre 
Rating:
4.0

Rental process was very smooth, will definitely rent from this location again.

Thomas Mathew 
Rating:
5.0

Customer did not leave a comment.

Kelsey Woods 
Rating:
5.0

Customer did not leave a comment.

Jackie masiello 
Rating:
5.0

Customer did not leave a comment.

Jennifer Greene 
Rating:
3.0

Customer did not leave a comment.

Brandi Schindler 
Rating:
5.0

Customer did not leave a comment.

Albert Rager Sr 
Rating:
5.0

Agent was very helpful and friendly. Well done

david eadie 
Rating:
4.0

Close to home...easy in and out. Great location. Friendly service agent. I told her about the shaking front end of the vehicle...hopefully, it was fixed before putting back into service.

Michael Main 
Rating:
5.0

Customer did not leave a comment.

Troy McKee 
Rating:
5.0

Customer did not leave a comment.

Edith Cowgill 
No reviews have been submitted for this location.

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