Comentarios de los clientes para All New Equipment Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de All New Equipment Rentals

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

MARCIA S.
Clasificación:

El cliente no dejó un comentario.

LINDA M.
Clasificación:

Nothing

Craig P.
Clasificación:

Our reservation was changed a day before we were supposed to pick up our truck and no one could help us resolve the issue.

Glenn G.
Clasificación:

Great place to rent a truck well knowledged employees with great personalities very helpful will recommend Rock Blvd UHaul to all of my business friends. Thank you RockGurrBuilt RockGurrCustom

rufus D.
Clasificación:

super nice and efficient

Markham H.
Clasificación:

We are very pleased and thankful to Nick and Matt for all the help they gave us during our move. They went above and beyond to make sure our move went smooth.! I would definitely use them again.

james B.
Clasificación:

This location was very easy to work with and the man running the show went more then up and beyond to help for my moving needs thank you

Timothy A.
Clasificación:

friendly.. got us truck and on our way

Kaci S.
Clasificación:

Had very great experience with this U-Haul location. Would definitely recommend. Ask for Matt, his services were phenomenal.

Eddie U.
Clasificación:

El cliente no dejó un comentario.

Aimee K.
Clasificación:

The windows and mirrors were very dirty - had to clean them ourselves so we could see. Also smelled of covered up smoke. Were told it was a full van when we received it, it was not. It was below full but we returned full.

Jeremy R.
Clasificación:

Nothing that store is awesome Nick is awesome too he's helped me quite a few times kind knows his stuff and very quick I could give them 10 stars I would

Mark H.
Clasificación:

Good experience picking up and returning

Wayne W.
Clasificación:

El cliente no dejó un comentario.

Shannon H.
Clasificación:

El cliente no dejó un comentario.

Don H.
Clasificación:

El cliente no dejó un comentario.

Afif A.
Clasificación:

El cliente no dejó un comentario.

Vicki S.
Clasificación:

My agent, whose name I am ashamed to say I don't recall, made the whole experience 110% awesome. He was personable, polite, and professional. Something that is lacking in most transactions these days, but he crushed it. He was the epitome of excellent service and I would not hesitate to recommend him or that location. Thank you again for a great experience! Vicki Skarda

GRADY H.
Clasificación:

I am very upset I showed up to pick up my truck and was told that my appointment was moved 5 miles away. No email the night before telling me that. So I go 5 miles out of my way for pick up and that location isn't open yet. I had to wait for 45 minutes. Simple communicate with the customer and the wasted time could have been avoided. Awful experience!

Kinshuk D.
Clasificación:

The overall experience of Nick's response to my call, picking up the truck, returning it and the price was really smooth and pleasant. Thanks Uhaul and Nick.

rob D.
Clasificación:

El cliente no dejó un comentario.

Cheryl L.
Clasificación:

I originally reserved my 15 ft. truck from the So. Virginia location. The night before pickup my reservation was cancelled online at 8 pm leaving me stranded. I was very very angry at your process. I have rented numerous times before and never had a problem. I called the next morning at 7 am and was sent to this location getting a smaller truck than I previously ordered but we made it work. This location was great! We returned the truck a day early and received a voicemail that it was supposed to be returned to another location on Oddie Blvd. This again was the dumbest procedure. I don't know what changes you have recently made to your system but it is horrible!! U-haul won't stay in business cancelling a reservation the day before a move like it is no big deal! Well it is a big deal! I would like someone at your Corporate Office to contact me at (775)223-3535 to discuss these issues. Thanks Cheryl Latham

Todd K.
Clasificación:

No cleaning between customers, no mask wearing by staff or signs stated covid protocols

Mike W.
Clasificación:

transaction was smooth as glass...yes i will tell everyone

Patrick H.
Clasificación:

Excellent customer service and very professional staff

Michael P.
Clasificación:

Was dirty inside and

Alex D.
Clasificación:

El cliente no dejó un comentario.

Mark F.
Clasificación:

Great laid back atmosphere! Nice folks. Good deal altogether.

Michael S.
Clasificación:

El cliente no dejó un comentario.

MICHAEL ANTHONY G.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

El cliente no dejó un comentario.

Willow W.
Clasificación:

El cliente no dejó un comentario.

Connie M.
Clasificación:

I brought back cargo van o e day early. Eas told that I would not get credit as it was not U-Haul's policy to creit for early return. I will let everyone I know about this policy.

daniel R.
Clasificación:

Reserved a 26 foot truck 8 days before I needed and paid. Was called Friday and was told that I could not pick it up on Saturday and would have one at 9:00 Sunday. Arrived Sunday at 8:45 to pick up the 26 ft truck. After waiting 30 minutes to get my truck, I was told they didnt have a 26 foot. I had to settle for a 15 foot. Last time I use UHAUL!!!!

David M.
Clasificación:

While the store, vehicle and employee were fine, I can't recommend the online services. I did all the pre-registration. However, when I clicked on the "pick up my truck" button the web site had me doing it all again, and it is very difficult to photo your license while standing outside waiting in line (and I had already submitted it!). Then it said it needed more info and wanted a photo of my passport! I quit the site and the guy at the store was able to get me going. Then, 20 minutes AFTER I had driven away I get a text message to check the vehicle before leaving which of course I didn't get because I was driving.

John G.
Clasificación:

Dirty windshield and inside van.

Serena M.
Clasificación:

El cliente no dejó un comentario.

Margaret T.
Clasificación:

I will be contacting the owner/ manager because of the way that I was treated as a customer. I was subjected to very rude behaviour by a man who obviously was not happy to be working for the company!!!

Samaara R.
Clasificación:

This is where I picked up the auto transport. The owner was great and very helpful. This does not accurately rate my Uhaul experience. Overall, once I received my equipment, everything went fine. Moving is stressful in itself. My experience with Uhaul added a million times more stress. I had to go to multiple locations to pick up my equipment. There was a bald tire in the auto transport, the drop-off location was changed to somewhere 25 miles from my house, and no one called the night before pick up as I was told would happen. I will say that the 5 hrs (in total) I was in the phone with Uhaul prior to equipment pick up was OK. Other than the first 2-hr call with hold times, everyone else was extremely helpful. I was also able to change my drop off crack to the original location just 6 miles from my house. The experience was stressful enough that next time I move I will look for alternatives before using Ihaul again.

BARBARA C.
Clasificación:

El cliente no dejó un comentario.

Jessica T.
Clasificación:

The truck was dirty, inside and out. The inside smelled like piss and b.o., there was about a quarter inch of liquid in the passenger cup holder -have no idea what it was-and food crumbs everywhere else-i think were from fried chicken or something like that. The passenger window was down some so I can only imagine what it would have smelled like had it been rolled all the way up, which also tells me the smell was noticed but nobody gave a fuck enough to clean it up. The man working wasn't friendly but he wasn't mean. Although, that is understandable as well considering all the shit he must deal with working at that location. I wish I would have driven the extra mile down the road to the other uhaul and would never reccomend that location to anybody, friend or foe. Honestly, I believe I should have gotten a discount or some sort of reimbursement just for having to drive 200+ miles in that stench.

Marie G.
Clasificación:

Gentleman that helped me has great customer service skills. I made two changes and he didn't mind at all. Was very courteous.

Robert F.
Clasificación:

Very easy and very quick, which really helps when you have a long day of moving ahead of you. Will definitely use them when I move in to new place in a couple of months.

Stephanie H.
Clasificación:

El cliente no dejó un comentario.

STEVE J.
Clasificación:

El cliente no dejó un comentario.

Johnny F.
Clasificación:

El cliente no dejó un comentario.

Mckenna J.
Clasificación:

El cliente no dejó un comentario.

Everardo C.
Clasificación:

Please clean and disinfecting with label stickers the truck interior, it was dirty we felt uncontrollable, specially now with the covid 19 going on!

Daphne B.
Clasificación:

El cliente no dejó un comentario.

patricia S.
Clasificación:

El cliente no dejó un comentario.

John G.
Clasificación:

El cliente no dejó un comentario.

Marc F.
Clasificación:

El cliente no dejó un comentario.

Barbara T.
Clasificación:

El cliente no dejó un comentario.

Art S.
Clasificación:

Stop padding the bill! Also respond to emails in a timely manner. Bill was padded, I took photos of the odometer before and after using the truck. These numbers were not reflected on the bill, in fact I ended up paying for someone else's 12 miles because of this. Took the money out of my account without responding to my email about this.

Daryl P.
Clasificación:

El cliente no dejó un comentario.

Ed P.
Clasificación:

El cliente no dejó un comentario.

Denise A.
Clasificación:

I will go come to this location over going to the oddie blvd. Thank u Mat for great customer service!

Denise A.
Clasificación:

I would go here over ever dealing with oddie blvd. 100% Thank you Mat

Daniel W.
Clasificación:

El cliente no dejó un comentario.

Daniel W.
Clasificación:

El cliente no dejó un comentario.

Brian R.
Clasificación:

When expecting a truck to be there and it is not, call the customer! I reserved a 26' and found out at the office. The gentleman who helped was very helpful with the inconvenience. It also turned out that a 26' truck would not fit in any of my driveways so it worked out with a 20'.

Veronica H.
Clasificación:

Location is great Customer service was excellent

Ivan P.
Clasificación:

Open early at least 0800 but that's not too much of a big deal breaker for me

Rodolfo F.
Clasificación:

El cliente no dejó un comentario.

Mark K.
Clasificación:

Pick up was slow and u organized.

Evie T.
Clasificación:

El cliente no dejó un comentario.

Jose F.
Clasificación:

El cliente no dejó un comentario.

Kevin L.
Clasificación:

El cliente no dejó un comentario.

Joshua F.
Clasificación:

This is my favorite uhaul location. Staff are always friendly.

Elizabeth D.
Clasificación:

My experience with the online app was terrible but the location and owners were very helpful.

JODI Y.
Clasificación:

El cliente no dejó un comentario.

Ruben Q.
Clasificación:

El cliente no dejó un comentario.

Albert C.
Clasificación:

El cliente no dejó un comentario.

Joe S.
Clasificación:

The facility is ridiculously messy, the lot is gravel and very cramped/hard to pull in and out. The trailer running lights didn't work, but the turn and brake did. Oldest trailer I've ever seen and the floor deck was lifting. The employee was very pleasant, thats the only reason I gave it two stars. This is the location of last resort....

mitchell R.
Clasificación:

El cliente no dejó un comentario.

Dennis O.
Clasificación:

We were charged a cleaning fee of $25. If we would have known that, we would have cleaned it prior to returning. That is an exorbitant amount for just sweeping the inside of the bed. The staff didn't check out the vehicle when we returned it. They were having lunch and told us to just hand over the keys. I want a refund of the ridiculous cleaning bill.

Russell S.
Clasificación:

El cliente no dejó un comentario.

cody E.
Clasificación:

El cliente no dejó un comentario.

Brannon S.
Clasificación:

Have the correct vehicle ready to go. I was there for an hour waiting for him to straighten things out. Then I left with the rental truck and it was a broken piece of garbage. Low coolant light was on and between 40-50 MPH it would shake the teeth out of your head. I put $40 in the tank just to find out from my realtor the time frame for move was pushed 3 days. When I returned the van, without using it, I was charged full price plus a few things I didn't get... for example I took, but did not use, 18 blankets. I was charged for 24. 1 dolly, but, was charged for 2...

craig F.
Clasificación:

went like clock work

Floyd M.
Clasificación:

Hard to improve due to the area of town the location is in.

Kenneth P.
Clasificación:

Great service

Mary S.
Clasificación:

El cliente no dejó un comentario.

Ronald A.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

Kimberly I.
Clasificación:

Awesome customer service! Thank you!

Zachary I.
Clasificación:

Book uhauls that are available. Do not confirm a rental if it is not available for that location.

Santana B.
Clasificación:

The uhaul on oddie blvd in sparks nv was horrible explains the manager was very rude unhelpful and sent me on my way saying he didn't have a truck for me when I made a reservation two days prior thank God four do you haul at this address and help me and had excellent customer service On South Rock Blvd., Sparks, NV

Scott S.
Clasificación:

Vehicle picked up in Sparks was dirty.

clarissa R.
Clasificación:

Nick was awesome, extremely helpful and swept out the back for me again to make sure and made sure everything was good and had it all ready to go. Easy, quick, very efficient!

Caleb F.
Clasificación:

Pick up was great

Herman D.
Clasificación:

El cliente no dejó un comentario.

michael L.
Clasificación:

El cliente no dejó un comentario.

nelson P.
Clasificación:

El cliente no dejó un comentario.

Maya S.
Clasificación:

Clean the vehicles before issuing them to the next customer. The truck was filthy on the inside - food remnants on the dash and floors and qtips in the door where you pull it closed to get in. The windshield was also covered in bugs. Being in the middle of a pandemic, the cleaning procedures should be amped up and this truck wasn't even cleaned out at all.

Cody C.
Clasificación:

El cliente no dejó un comentario.

Kent M.
Clasificación:

El cliente no dejó un comentario.

cyra F.
Clasificación:

The vehicle was missing its turn signal, we also received no assistance when the app wasn't working. We were charged more for this poorly maintained vehicle than one of better maintenance and better assistance for the same time period. I will definitely avoid using U-Haul again because of this. It's unfortunate because the location I dropped the other vehicle off at was extremely helpful in righting the wrongs of that vehicles' rental as we had such difficulty obtaining it:

Andrew D.
Clasificación:

It was a very easy process, everything was already arranged ready to go

LYNDA I.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba