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JOHN W
Customer Reviews for All New Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
sign in the entrance of the building saying "CHECK IN HERE". Everything else was good
Luis BTHANK YOU!
John DI used moving help they were excellent
DONALD BExcellent staff, great service.
Porfirio VDisappointed that the appliance dolly was no available but otherwise everything else went smoothly.
John MFast and friendly service. They hooked the trailer up and confirmed everything was working.
Matthew GGreat help as always
Mokoi PVery friendly and helpful person
Vladimir ZLeft side window roller handle was broken and left side view mirror was impossible to adjust. Overall still good, but tweak those things for a better experience.
Bradley GEveryone was amazing !!
Maritza RThe driver side door didn’t even work. Completely unacceptable and ridiculous
walter gThank you. Everything went great 👍
Jeff CThe guy who helped us was great. He was very helpful and friendly.
Nikki BCharges us an extra $300
Shayla VVery easy and inexpensive!
Gabrielle LConvenient. However no one working even on a Sunday afternoon. I had trouble figuring out where to park the returned trailer. And had to call another family member to come help lift it off the truck since there was no personnel to help with this. Then worried the blankets I left in the trailer would get stolen. Hope not as they were all there.
michael SGood service
martin mThe customer support personnel were very helpful and friendly.
Lori FHeadlights on the truck I rented didn't work. When you hit the brights, the lights would shut off.
Steven TEveryone in the office was helpful and answered any/all questions we had! Quick, easy, affordable and friendly. We would use this location over and over again when needed, EXCELLENT service. Thank you Nick, especially, for all of your help and kindness.
Katherine MEverything was great! Thank you
Michael MGood service until after dropped off trailer. A week latter I’m charged 280 for a late charge when I turned it in 2 days earlier. I’m expecting to talk to the 4th person from U-Haul to find out why this charge took place. Extremely disappointed. Too many people to tell same story. Please HELP!!!
Randall BDon’t take my Above Average rating badly. It’s above average for Uhaul sites.
Michael VI had a 9am rental and the location wasn’t open until 9:15. Other locations in the metro area are open at 7, so in probably should have chosen one of those due to my time constraints. Once they arrived it was a fantastic experience, across the board.
Matthew AThe location facility itself was fine. However I had booked the rental to drop off in Truckee. Then after I had picked up the trailer and fully loaded it I received a call from Uhaul that I informed me that I could no longer drop it off in Truckee. Instead I would have to drop off on Sparks. I added 1.5 hours to my day. Also I was told I would be getting a credit on my rental and a customer service manager would contact me. No credit. No call. Horrific experience. Why book my rental (via phone) and then change later?
Bradley MThe staff is honestly stellar here. They’re fun to hang out and talk to
Gabriel FFast, friendly, easy! There's nothing else!
KAREN TOwner too involved in putting up Xmas trees instead of helping his ex-clients.$5800 one way rental for this vehicle is also ridiculous, rip off!
ROBERT SWe had rented a 10’ truck with a dolly. The truck was fine but needed to be swept inside, and there was NO dolly. We didn’t go back for it but I will be asking to not be charged for the dolly we never received nor used. Overall the experience was good. Moving is never fun but extending the reservation was easy, expensive but easy. I think the extending process could be more simplified online with not soo many words but it was fairly self explanatory.
Rachel CNothing
Ranier RWas supposed to pick up the trailer at an Incline Village location, but found out only when I got there at the pickup time that that the trailer was at the Sparks location. Took another hour and half to get there. I should be compensated for the extra gas! Maybe inform someone if there’s a change?
Wallis PMy original reservation was canceled without my knowledge at the Silverado location. It said I can communicate through my reservation confirmation page and that the branch would receive my text. When I got there it was canceled and I never received notification before I got there. Then there were no trucks in the size I needed available. I had to go to a farther locaction which cost me more in gas and time. I will be renting another truck in a month or 2. Would be nice to get a promo code or discount for my next rental. Also, the lady said that the text probably went to customer service even though online it said my communication will go directly to the branch. Either way, I should have been notified as soon as it was canceled or a courtesy call prior to the cancellation. Thank you.
troy sHelpful and patient staff. Answered all my questions.
Ron DI rented the wrong size trailer. They traded it out and took excellent care of me.
Scott GI wouldn't change anything. Great company!. Except for the insurance. If someone tries to add insurance after the fact please make it easier to do so.
Johnny OCrew was great and very easy to work with. Thank you
Rick MMaintenance could be a bit better.
Brett CIncredibly helpful and informative. Friendly staff and was able to answer all the questions I had. I actually felt like a valued customer at this location.
Eric RGreat staff and easy check out! They were so friendly. I would go here again.
Anthony NThe extra mile charge and the reservation is ridiculous . This is the third truck I have rented in a 30 day period. Why tell customer they have a reservation if nothing is guaranteed until 48 hrs before pickup? All of reps on phone were great and helpful but your system needs some improvement. All rentals were from same town to location, this time I was charged for 10 miles over ???? You need cust loyalty program or something not to nickel and dime people.
Brad AI normally go to the Silverada but from now on I think I will start at Rock they are a lot faster very happy with them Thank you
Robert BEverything is great, awesome customer service
Alexander CEasy registration process
Jeff WThe staff was helpful, knowledgeable and respectful would recommend this location.
Valerie HThe staff was very courteous and helpful, and the pick up and drop off were quick. The truck was older and a little dirty, but worked fine. The U-Haul app, on the other hand, is a horrible experience. After uploading drivers license and other information more than a week prior, the app wanted new pics of my drivers license but refused to accept them. Very frustrating.
Michael HThis time they were closed, but last week when I dropped off my other truck they were super nice and chill!
Brad ANick was awesome thank you.
JUAN MVery satisfied with the service
Vivian TVery relaxed! Nice ! 2 min and we were on our way. Great job!
Brad ATiny U-Haul location. Guy was missing at first but showed up. Transfer took a while because we have 2 layers of things. All good in the end!
Patricia CYou could clean the windows on the trucks
Mike WProcess was easy to drop off the equipment.
Kathy SOverall, I liked the staff and their customer service- helpful, attentive, and caring. I would just improve the cleanliness inside of the truck.
Sara GThe worst experience of all. Firstly, the reservation included an insurance fee of $8. Everything usually goes smoothly. However, at the counter, they informed me that the insurance fee was $40. I declined. I rented a trailer and returned the next day. The employee detached the trailer and assured me everything was fine. But two days later, I received a letter stating that the trailer was still in rental. I responded, stating that I had returned it a long time ago. After three days, I received a bill stating that I returned the trailer a week later and they charged me the $40 insurance fee. It is a very poor place.
Stanislav S