However, the U-Haul company self-check-in and check-out system is very badly explained & hard to use. Nothing explains that it is necessary to have a series of codes and a cell phone in hand at all times to take photos & answer questions.Merritt C.
Customer Reviews for All Island Storage Operations Freeland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PHILIPPA G.
I was charged double for my rental. I had to call uhaul and file a claim to be refunded. MAKE SURE YOU READ YOUR INVOICE! To ensure there are no additional chargesRyan J.
Customer did not leave a comment.Doug A.
Horrible help line- I waited 1 1/2 hours on hold between 3 people not able to help solve the issue- my contact person was also waiting. We loved the truck but the online help and am all center was horribleElizabeth L.
Customer did not leave a comment.Stacy W.
Chantel (sp?) was friendly and capable. The truck was clean, easy to drive, and all in good working order. The mirrors really created great sightlines for lane changes, backing up, parking, etc. The truck handled well and was perfect for the moving job at hand. Thank you.MEIGHAN P.
Picking up the vehicle and going through the registration and and a contact had to be called and that wasn't working well and I was pretty much fed up at that point point. Other than that part the rental was fineChristopher T.
Had trouble reaching anyone. Called asking for a call back, instead some one I needed a referral back from was given my phone # to call me themselves. The office person was never notified I'd called. "My phone #" should not have been given to anyone. The joke was the subcontractor was given a number hat wasn't even close to my number . Subcontractor called the number all day and kept getting a busy signal. When we were picking up g up the truck no one had told either of us that we couldn't use a bebit/credit card....or cash.. or a check! When we returned the truck the location office had closed 3 hours early. We didn't want to leave the truck without someone verifying no damage, mileage & gas, and a receipt with the charges that were to be made on a "BORROWED" credit cart. Beyond unprofessional and legal. I think poor procedures and personnel decision making is putting it mildly.Margaret L.
Customer did not leave a comment.ALFRED R.
Customer did not leave a comment.Sean D.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.DANIEL JAMES C.
The gentleman who waited on us was friendly and helpful Will use this location for future needslinda L.