El cliente no dejó un comentario.Richard T.
Customer Reviews for All Around Hall
(U-Haul Neighborhood Dealer)
Lansing, MI 48910
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - sáb.: 11 a. m. - 6 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.jamie M.
El cliente no dejó un comentario.Christina S.
El cliente no dejó un comentario.Mozella H.
El cliente no dejó un comentario.Kiara B.
El cliente no dejó un comentario.Tammy C.
Switch those locks for them, they shouldn't have to struggle opening the key locks.Traequan P.
vehicle was there but not the utility dolly ordered. location hours were 11am on Saturday but no one was there up until 11:20 or so when we finally left. rating this poor as i was supposed to pick the vehicle up in Kalamazoo and at the last minute was told there was no vehicle and i had to drive an hour out of the way to get something . Throw in the missing equipment and it started out a mess. in addition, employee on the phone told me i did not need to bring a passport as id to get vehicle but then app did require it (or another form of documentation).David W.
The biggest problem we had was that the clerk could not find our drop off location. As a result she entered something else and when we went to drop it off using our app, it was telling us we were at the wrong location. I was able to call customer service but that was a 30 minute wait time to rectify that situation.Thomas D.
I was not provided the training needed to understand how to put the car tow trailer on and off. The customer service representative was nice but did not know enough about the equipmentDaryl G.
First we had to pickup from Jaliyah and cider but few days before pickup the pickup location changed At morning we got there the office not opened finally we called and then online pickupAbdul Wasi A.
The rep was very friendly. Keep hiring people like her. However, I was told that I need to bring the truck back 1/16 full. I brought it back 1/8 full and yet was still charged an extra fuel fee.Chinwe E.
El cliente no dejó un comentario.Alexis B.
I appreciate the U-Haul service it's close to my living are I give it excellent for the area the truck was well maintained and cleaned and yes I would recommend it to families and friends and the secretary Jackie was very professional about her job. and thank you so much I appreciate you Jackie for the opportunity to meet you. Have A BLESSED AND SAFE DAY roszetta H.
Nothing I can think of. Easy and convenient.Kelly L.
Parking for the equipment was not the best. But the staff was very friendly and helpful!James F.
El cliente no dejó un comentario.Bonnie P.
They charged me money for nothing. I bring it back with with same level of gas but they charged me money for gas and other for non explanation Heritier S.
El cliente no dejó un comentario.Kenneth B.
Uhual has screwed me over for the LAST time. They over charge and their prices are NOTHING like listened. I booked my uhual at cedar location, they moved it to the Holmes location in Lansing. Was stuck on the phone for 45 mins THAT TOOK UP MY RESERVATION TIME SLOT because the â€œcontactlessâ€ pick up is BULLSHIT. Never spoke with a representative. Even after requesting two call backs, attempted to message through the website and still no response from a human as of Yet . when i picked the truck up it was under a half of tank and now they are trying to charge me another 100 dollars just for fuel when i drove a total of 15 miles in the car in which THEY TOLD ME BECAUSE THE ODOMETER VERIFIED IT. So it makes no sense that 15 miles cost that much money, on top of the fact that i did put gas back in the truck and left it exactly where it was at pick up. I took a picture of the gas when i first got in the truck because this isn't the first time this has happened to me with this company. I'm highly upset with the pact of customer service and timeliness of this company and the charges.Amari M.
El cliente no dejó un comentario.WILLIAM HARRISON W.
El cliente no dejó un comentario.CLIFFORD JAMES B.
El cliente no dejó un comentario.ALYSSA M.
El cliente no dejó un comentario.Haluk Sinan C.
Nothing, also recommend.JULIO JUNIOR S.
El cliente no dejó un comentario.NATHANIEL M.
Better signage for drop off locationJanet B.
El cliente no dejó un comentario.LESLIE MARY S.
El cliente no dejó un comentario.LEE ALAN C.
El cliente no dejó un comentario.THERESA DIANE S.
El cliente no dejó un comentario.Alan S.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Yuriy S.
This is the WORSE experience I've EVER had w/uhaul my 1st time using this location W.HOLMES Rd. **DO NOT USE THIS LOCATION** My Debit Card was charged DOUBLE for a rental. **WARNING** Don't shop in the HOOD !!! There's NEVER a good turnout & I KNEW BETTER than to use this location.!!! I will dispute it with my bank!carmen B.
Simplify check-in using app. We had a difficult time downloading. However, our agent came in and saved the day. Thank you JackieZACKARY MARCEL C.
El cliente no dejó un comentario.SCOTTCHARLES R.
NadaRONDA CHRISTINE M.
El cliente no dejó un comentario.Caitlin H.
El cliente no dejó un comentario.VALERIA G.
We were extremely disappointed to see we were charged for a 2nd day when the unit we rented wasn't even off the lot for 24 hours. The "clock" did say 24 hours and 16 minutes but that didn't reflect the hook-up and un-hook time spent on the lot! Even if that was the case, and 100% it didn't it wasn't, to charge for an entire 2nd day for 16 minutes??? Where is the logic in that? No understanding of what the "right thing to do" was!STEVEN CHARLES R.
El cliente no dejó un comentario.CHRISTIAN ROBERT P.
Jackie was very friendly and knowledgeable, may she be a leading example to future uhaul employees.john J.
Jackie was very helpful. I will continue to use her location for th thed rentals we need. v VicVICTOR EUGENE H.
El cliente no dejó un comentario.DEBRALYNN M.
El cliente no dejó un comentario.Laura H.
Good customer service.MIKE SAMUEL S.
Lady at counter was nice when picking up equipment. Helped load trailer but got 7 calls on my return day asking when is the trailer gonna be back . Also my credit card was charged 3 times for this transport. Very unhappy! Also nobody answers phone when calling during business hoursJAMES ARTHUR N.
The customer service representative was very friendly and knowledgeable about Uhaul and had a great attitudeSHEILA DENISE H.
El cliente no dejó un comentario.Racheli A.
The customer service agent Ann was very helpful.STEVEN WILLIAM S.
El cliente no dejó un comentario.CHRISTIAN ZIMMER L.
Staff couldn't have been more helpful. She was great!NED ERIK S.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.TOBIAS EMANUAL T.
El cliente no dejó un comentario.THERESA DIANE S.
El cliente no dejó un comentario.JOSHUA YANCY G.
Needed a last minute rental. Great experience. Will rent from this location when I need a UHaul in the future.TAYLOR RENAE H.
The customer service was great. The employees were excellent! The location did not score well. You have to drive away from the site around an almost abandoned shopping center with a HORRIBLE driveway to pick up and drop off your rentals. For that reason alone I wouldn't recommend this site. Move all the equipment up by the office for pick up and drop off and that would have been better.Stephanie D.
El cliente no dejó un comentario.Janet F.
The location was fine. It was U-Haul that was the issue. The location communicated with me. The company U-Haul made errors and pick up was a nightmareRANDY W.
Called to rent a truck spoke with Jackie B. Jackie was so helpful and knowledgeable. She patiently answered our many questions. Jackie went above and beyond to help us. Jackie was there when we picked up the truck with a smiling face again she was helpful and patiently answered questions. The equipment was extremely clean and the move went great. I would recommend this location. Thank You Jackie!!Michaelcastrillo P.
El cliente no dejó un comentario.Kimberly H.
Person on duty was excellent all the way around. The location is not real easily located, especially if the person looking for it is not from the Lansing Area , better and more visible signage.Charles M.
El cliente no dejó un comentario.OMAR A.
El cliente no dejó un comentario.MARK JUSTIN D.
So friendly, helpful, clean store, great expeience AAAAA+++++Ardee A.
El cliente no dejó un comentario.Kaylin W.
Crew did not know basic operation of the trailer-had difficulty hooking it up to my truck and then did it incorrectly (leaving the emergency chain for the brake connected to the trailer and not to the vehicle). When I dropped the trailer off they commented about that.JEFFERY PAUL R.