Jill was very helpful and made sure I understood use and function of the rental ! Process was pretty quick as was the online system tooDean B.
Customer Reviews for All American Towing
(U-Haul Neighborhood Dealer)
Long Beach, CA 90813
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 10/6/2022: 8:00 a. m. - 3:00 p. m.
- 10/7/2022: 8:00 a. m. - 2:30 p. m.
- 10/8/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The pick up location was ok ... but your customer service reps from beginning to the end were excellent so helpful from the confirmation with Cedric and the pick up 24/7 rep was great , truck was great and thats why I will recommend uhaul I am very happy with my day of using UHaul ... :)christina M.
El cliente no dejó un comentario.Marlowe V.
El cliente no dejó un comentario.John K.
They were so friendly!Sharon M.
El cliente no dejó un comentario.Heriberto B.
El cliente no dejó un comentario.Larcenia F.
El cliente no dejó un comentario.Lisa J.
The Lady that checked us in was amazing! She walked us through everything as was very kind!SHEREE L.
El cliente no dejó un comentario.Maureen S.
El cliente no dejó un comentario.ISGUNEU T.
Jill is fantastic and super helpful. Definitely will be coming here for future U-Haul needs. Was great meeting her and she totally saved the day - I accidentally reserved for March 10, 2022, but needed the 8' pickup today. She sorted me out and ensured I could deliver my wife's birthday lemon tree today. She rocks!JEFFREY B.
On the website and on my reservation, I was given an address in Wilmington. When I went to that location and tried to check in I was told I was in the wrong place. By the time we went to the location, we were already 20 minutes into our rental time and by the time we did the check in it was over 30 minutes into our rental time. Fortunately we didn't need it all but someone else might have been cutting it close.Nicole G.
El cliente no dejó un comentario.Debra H.
Pro.... pro... humanly pro...ANGELO F.
El cliente no dejó un comentario.Monty B.
El cliente no dejó un comentario.BRADLEY B.
El cliente no dejó un comentario.ORSAN J.
Nothing at all Jill has always been an amazing help. Trucks are always clean and u to Par. I would definitely recommend This place #1 on my list thank you jillJOHNNY M.
Everything Is Perfect.JAMIES S.
The lady working the desk was kind, funny and efficientWILLIAM B.
El cliente no dejó un comentario.ASIA B.
Jill was kind and helpful very nice person to deal with.PAUL M.
I See No Improvements Needed From My Experience.JAMIES S.
El cliente no dejó un comentario.CARLOS R.
I just want to say, Jill is absolutely amazing and provides great customer service. She was very kind and answered all my questions. I had a stress free all around easy experience. I would definitely come back to this location for truck rentals again.Ignacio S.
Friendly and fast service. East to work with and close by to me.JOSHUA H.
El cliente no dejó un comentario.SHAHED F.
Jill Hughes was a great help with picking out the truck and even helping my dad out with his confirmationANGEL H.
One thing most business don"t have anymore is good staff. This experience was my second time using this business, and a U-Haul truck in general. All I can say is perfect.ROBERT B.
Good service Keep it up thanksTULIO C.
El cliente no dejó un comentario.Erick C.
El cliente no dejó un comentario.KAREISHA B.
The people were fantastic, the location itself needs a lot of TLC.LAURENT P.
Jill made the experience easy. She walked me through the process even though I had chosen to do so on my phone. She inspected the truck with me. I would used uHaul from this location again.DEIRDRE D.
El cliente no dejó un comentario.Diane M.
El cliente no dejó un comentario.JOHN K.
Maybe Add A Latte To Complement The Outstanding Service At All-American Tow Location.Jamies S.
El cliente no dejó un comentario.SALVADOR G.
El cliente no dejó un comentario.VERONICA S.
Terrible drop location almost got robbed/jumped on my drop off very dangerous would not recommend this location for a 24/7 drop off.ALVIN W.
More room to park the van when lot is full.LESLY C.
Very good customer serviceCARLOS D.
Better parking location and cleanliness of vehicle outside. Parking location was surrounded with commercial trucks on the street and right in front of the parking lot. Flat bed towing truck was park right in front of the truck with a tight space pulling out and made it even worst when parking it back in. Truck was so dirty outside and the windows and windshield with the windshield washer is not even working. Had to pour water on windows and wipe it off just for me to see the road and my surroundings. Took it home, hose it down and clean it better before the trip. At least clean the windows for safety.Roldan S.
El cliente no dejó un comentario.MIGUEL A.
El cliente no dejó un comentario.Naomi C.
El cliente no dejó un comentario.LUIS J.
El cliente no dejó un comentario.Jamies S.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Jamies S.
El cliente no dejó un comentario.linda O.
Friendly and helpful associate to book my reservationARRIAL L.
Jill was very helpful, informative, and patient through the whole rental process. I would definitely do business with U-Haul again when I need assistance in the future.ELETHA O.
The app was amazing, and the experience went by seamlesslyJulieta H.
This location charges me without authorization, and I've had to take time out of my work week to contest the charge.Amanda T.
The staff was wonderful and polite but the location is too out of the way and the street signs were very difficult to see. There is also a lot of commercial truck traffic in this area which made getting in and out of the area less than easy. Parking in this area is at a minimum due to it being an industrial area.Don M.
Dummy proof process, easy and smoothCarlos C.
All amazing and appreciated!Rebecca C.
Rental experience was fast and easy.MARIA C.
I rented a tuck and rented a trailer but I had to go to the hardware store and buy a 50$ winch and ball? I understand I would have to provide that if I was picking up the trailer with my own truck but I am not. That's the whole purpose of renting equipment so you don't have to buy these things. Now I have a 50$ winch and ball in my garage that I will never use again. What a waist. I have rented a truck and trailer many times before at other locations and never had an issue like this.marc J.
El cliente no dejó un comentario.Corey H.
The owner Jill wasn't quite clear with her instructions. I specifically asked if the truck had a tow ball on the back to which she replied yes, it does you can tow. However she failed to mentioned that I would have to purchase/have my own connecting tow ball piece in order to tow. I lost a day of work due to this which made me extremely disgruntled.Christopher H.
It is somewhat difficult to pick up or drop off when no one is there. We had difficulty with location services via your site, and always have location services active on our phones. Also the site didn't recognize our login MANY times so had to keep changing/entering "new" passwords.Christine N.
El cliente no dejó un comentario.Jessica S.
Very helpful. From hooking up the trailer and explained how to use It to disconnecting and reconnected if need. I was very please.WILLIAM S.
El cliente no dejó un comentario.Perla R.
El cliente no dejó un comentario.Kevin K.
the gal, Jill? , that helped me was super pleasant, and concerned about getting me the right equipment on time.GEORGE S.
El cliente no dejó un comentario.JOSEPH M.
Jill was exemplary....easy to rent and returnLYNDA D.
Nothing all goodfranklin B.
Quick and easy service. Nice and helpfulCristobal B.
El cliente no dejó un comentario.Misi T.
Great customer service!!!Gerardo M.
El cliente no dejó un comentario.james M.
El cliente no dejó un comentario.Juan B.
El cliente no dejó un comentario.Rick L.
The whole site/facility should be cleaned. The office smelled like wet dog.Stellina S.
El cliente no dejó un comentario.Shawn C.
The woman, I think her name was Jill. She was great and very helpful! No complaints!!!william M.
El cliente no dejó un comentario.Miguel M.
El cliente no dejó un comentario.Edgar G.
Jill was very helpful and patient. Thanks Jill.JENNIE P.
It took us 30 minutes to get out of the location because of how closely the vehicles were packed. Due to U-Haul, not the rental location, I got transferred by dispatch to this location because the original U-Haul did not have my vehicle ready and this resulted in a 2 hour delay in which some of the movers I hired had to leave. On top of that I am now getting charged 120 dollars???? I was told my credit card was just used as a deposit not being charged. Absolutely terrible service, I am request a refund. Also, the gas meter was the same as it began, 1/4 of a tank so I should not be charged that much for it. I will never use u-haul again and will not recommend it to anyone.rachel M.
Jill was nice and helpful. No issues with the entire transaction process.MICHAEL C.
Wonderful service. Quick rent a truck. Easy park. Jill is very professional and niceErika C.
El cliente no dejó un comentario.Jill H.
I have moved many times over the course of my life and have rented MANY Uhauls. This was the first time I was handed a van that was absolutely filthy on the outside. So dirty, in fact, that I wouldn't have been able to make out any dents or large scratches if there were any. The woman running the location, while friendly and helpful during the check-out process, was looking over my shoulder when I checked the van out and said I should mark it â€œcleanâ€ since the question referred to the inside. Nonsense. The question referred to the entire vehicle. Further, she not only told me I had to sweep the inside (again, have NEVER been asked this at any U-Haul location) but also told me some of her customers â€œwash the trucks for her.â€ As if to give me a hint that I should wash the van. Who has their customers do their work for them?! Terrible experience.Rebecca O.
El cliente no dejó un comentario.Angel A.
Thanks for the great service.John K.
El cliente no dejó un comentario.Sheilah day M.
Staff was very nice and helpful, they made sure we had everything we needed and all damage on the equipment was well documented.Ashley B.
El cliente no dejó un comentario.Maria S.
Small parking lotPenny F.
El cliente no dejó un comentario.Norris J.
El cliente no dejó un comentario.Karen E.
The return process on the 24/7 phone app is a nightmare! Otherwise you guys rock.Rychard C.
Everyone was very helpful and kind and I thank you very muchpercival H.
Nothing Jill is great every time , that's why I go there!Shirley M.
El cliente no dejó un comentario.Corey H.