Comentarios de los clientes para All American Sinclair

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de All American Sinclair

Clasificación general:

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Carol H.
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Great job. Would rent at this location all the time

sterling S.
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El cliente no dejó un comentario.

Michael M.
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Booked online, even went so far as checking in online, still had to take 10-15 minutes talking to the U-Haul people and giving them credit card info and my address and phone number the day of. Very annoying.

Jeremy W.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Steven G.
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This location was amazing. I had no idea how clean and safe the inside and outside of the store was, and I sure was shocked. The customer service excellent as well. Definitely will buy uhaul's from here again!

Travis W.
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While All American Sinclair appears very unassuming, their customer service was outstanding and courteous. Cory not only took good care of me and setting up my rental, but was more than accommodating by letting me bump my time back not once, but TWICE, without batting an eye...I was having a bad day. Later, I locked my keys in my car at All American. I asked for help and Tony, who took over the next shift, was awesome and pointed me in the right direction to the fire dept. next door, to help get my keys out...again, I was having a really bad day. I was also worried I was going to go over my rented time. Tony assured me, that as long as I have it back by 9pm, no worries. Which was more than ample time for me to unload into my new apartment and return the truck. All American Sinclair exceeded my expectations for such a small place. Great service, super helpful and very friendly. I would highly recommend.

Sara B.
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My online reservation was a bit screwed up but Cody, the one at the counter was knowledgeable and professional. He got us taken care of and on the road with a minimum of delay or hassle. Thank you Cody!

fRANK F.
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this location was amazing! honestly, i was quite worried to rent a uhaul instead of hiring movers, but this dealer made it so easy for us. i'm very happy with their work! absolutely recommend this dealer if you want fast and safe customer service.

JOHN M.
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This was a very satisfying experience. I would especially like to give a thumbs up to Ali . He was very helpful and friendly.

Jorge V.
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Ali is the best. Runs his business like a family. Would recommend to everyone.

Gary R.
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Excellent service and the people were very friendly and professional. I have already recommended them to a friend of mine.

Velma G.
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Best customer service experience and most definitely I doReferral too everyone special thanks to Ali I believe he's the OwnerAnd congratulation to U-Haul For having this kind employee

Andrew D.
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El cliente no dejó un comentario.

Samuel H.
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El cliente no dejó un comentario.

Hannah K.
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I was late for a couple hours to return but Ali He was Nice enough after I explain to him what was the raisin not even He didn't charge me Any late drop he was So kind reopen the store and returned in my truck

Kim M.
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El cliente no dejó un comentario.

Daniel M.
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El cliente no dejó un comentario.

robert C.
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I had left my brand new 1100 phone in the truck and one of the workers retrieved it and the owner called my secondary number to return it. They're such honest workers and I'm so glad to have had rented a truck from them.

Angela S.
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El cliente no dejó un comentario.

nicole S.
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El cliente no dejó un comentario.

lois C.
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Computer didn't work well, so in order not to be hours we needed to fill out the information from the other side of the counter. I felt very uncomfortable because of the surroundings.

Leona D.
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El cliente no dejó un comentario.

Vickie V.
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So convenience and best customer service Plus easy to fill up the gas for sure I recommend all my friend and neighbor Ali Deserve to get the raise

Ginger D.
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El cliente no dejó un comentario.

john P.
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The POS did not accept my card so I had to withdraw cash. They told me I would get a refund at the store upon return of the equipment.

cesar S.
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El cliente no dejó un comentario.

Joshua H.
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There was a lot of miscommunication regarding this location and UHaul. We were scheduled for a truck at 5:30 and didn't get the keys until 6:30pm. UHaul also called to "confirm" the pickup, but when they asked for my info, they just hung up, and after that our reservation disappeared from the system for more than 20 minutes. It was an absolute cluster getting the contract. Would not recommend

Alyxandria L.
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I am using U-Haul for the last five years but this one best Service and experience I mean best of the best and I do recommend for everyone

Ramona C.
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Nothing thank you.

Ariel B.
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El cliente no dejó un comentario.

Santanna O.
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THANK YOU SO MUCH TONY FOR ALL YOUR HELP AND UNDERSTANDING! OUTSTANDING CUSTOMER SERVICE. IF I MOVE AGAIN I KNOW WHERE I WILL BE COMING BACK ??

ARLENE A.
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This location especially Lisa was an excellent person to work with.

Ashley B.
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Do NOT rent from this location. I was charged TWICE for one rental fraudulently. When I arrived to pickup the truck, the dealer walked me through the rental agreement and said I would have to redwood the card I used to hold the truck. I provided the woman with my card, to which she replied “it's easier for me if I just click ‘customer card not present' so I don't have to type in all the numbers.” I was okay with the arrangement, until I realized that it appears that the dealer used this method to double charge me for a single rental. I contested the charge with my bank, to which the dealer provided fraudulent documents stating I rented two units, despite the fact that I have a receipt and reservation email proving I only ordered one truck for one day.

Morgan P.
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Super convenient and they had the best customer service. I will definitely recommend this location to people I know.

Stephanie S.
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El cliente no dejó un comentario.

Stacy H.
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Their service was efficient. They have a really clean and safe store that cares for their customers. Luckily their dealership was open unlike other stores or Uhaul dealerships due to the Coronavirus. They deserve a very special thank you!

Joseph L.
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You'll need fast and friendly service ask for Ali

Chelsea G.
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Thank you U-Haul you're made my moving so easy especially thanks For this location

tony O.
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El cliente no dejó un comentario.

Vanessa M.
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El cliente no dejó un comentario.

Nick G.
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El cliente no dejó un comentario.

KYLE S.
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El cliente no dejó un comentario.

Marybel M.
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El cliente no dejó un comentario.

Henry S.
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Best customer service

john B.
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jest keep good work.

Omar A.
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El cliente no dejó un comentario.

Barbara E.
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El cliente no dejó un comentario.

Robert B.
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El cliente no dejó un comentario.

Sarah M.
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Excellent location! Ali (the owner I believe) was so kind! He even offered us gloves and hand sanitizer due to the recent outbreak of coronavirus! This would've been the first time I had ever been treated so well when reserving a uhaul. Would recommend to everyone looking for fast and efficient service.

afshin P.
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Excellent customer service. Efficient working. Ali was very fast.

KATHY W.
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such an amazing location with great employees! Ali was the person that helped us and he really got the job done fast and efficiently. He really cares about the northglenn community and he put everyone before himself! I will be going back!

josh S.
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Such a friendly place! the employee really dispatched my truck really fast! He was very kind and he made hilarious jokes. I recommend going to this dealership if you need to move things. fast and easy service.

Jessica S.
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El cliente no dejó un comentario.

Ruiz H.
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Best experience I recommend to everybody needs the rent a truck Ask for Lisa

BRANDI M.
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Best customer service. I recommend for everyone planning on moving/move items to come here.

Marco S.
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El cliente no dejó un comentario.

Shane M.
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El cliente no dejó un comentario.

Nicole G.
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El cliente no dejó un comentario.

Lindsey T.
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El cliente no dejó un comentario.

Alexandria T.
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The lady, Lisa who rented me the truck, told me the wrong info which lead me to get way overcharged, then on top of it, she keeps trying to charge me again for what I already paid for! I will be calling Uhauls customer service department today. I will never rent another uhaul from a gas station attendant.

Dixie H.
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El cliente no dejó un comentario.

Roy H.
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The lady didn't have the Uhaul system Even running. My reservation was for 10:30 and it took over a hour for her to get me checked it. The trailer was hooked to a moving truck she didn't know how to unhook it or hook it up to my truck. She didn't do anything! She didn't even check the trailer or lights. It was the worst experience you could imagine.! It was at a super busy gas station and she couldn't leave the cash register she just made me wait as she checked tons of people out. It was ridiculous.

Jennifer B.
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Terrible doesn't even get 1 star, My card got charged 51$ and then Ali called me and told me I still owe money went in and paid the rest in cash which was a total of 93$ Between card and cash and then the uhual is emailing me I owe another 50$. I didn't go that far. PSA: DONT USE THIS LOCATION if you do write down mileage get receipts for everything if you pay in cash or a card don't let him email you a receipt let him print it out for you so you have it because he never emailed me my receipt

Sha K.
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El cliente no dejó un comentario.

Keith B.
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The personnel on site were not knowledgeable of the product. it was a convenience store. There was only one lady there managing the store, service station and Uhaul. She could not help with the trailer check out, did not know what devices were needed for the lights. I had to call the area manager to send someone to check the trailers safety. It took almost 2.5 hours to get it hooked up and rolling. I am very disappointed in this experience.

Bernard M.
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I was assured they would have an appliance dolly waiting there for me the rope that I had purchased and none of the above was true I ended up having to pay a person to help me get a freezer into the back of the trailer I hurt my back did not get my rope had a very bad experience. Would never go back to the location and I'm really having real high concerns about whether I even wanted to shop at a U-Haul again.

pam F.
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The pick up locations were fine, the actual rental was an expensive nightmare. Made reservations for 26 ft truck pick up in Denver, one month in advance. Drive to WI. 2 days before pickup as we were going to fly out, I called to check something, 800 #. No truck for me!!. They had a 15 ft one was it. Outraged. Tried to check other places but nothing available. Some of my stuff still in Denver storage. Would never use them again.

Brett M.
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Sincere thanks to Lisa who was working the service counter when we arrived. The truck reserved for us was not available due to the previous renters keeping the keys. She tried several things to get us a truck that morning, ultimately with success. That kind of service is very much appreciated and it helped keep our move on schedule.

Tarah T.
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The customer service was AMAZING as always. Ali, the man who helps me all the time was very helpful and I would definitely recommend this location to all my friends and family. Thank you for the GREAT SERVICE!!

Megan K.
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My dollies weren't in the truck, but they had a utility one available for me to take. My reservation was at 10am, and when I did the pick up on my phone, it said my truck would be available when uhaul opened at noon.!? The lady was working by herself, and the station was busy, so it took me over 30 min of waiting and trying to pick up my truck. When I dropped off my truck, they said I went 95 miles...I did not. I went from Westminster to Aurora. The uhaul associate in Aurora checked the system, and says the Sinclair station did not update, or change the mileage from the previous trip, so the vehicle wasn't checked in accurately. He saw Sinclair stations mistake, and I wasn't charged for the additional 60 miles. I was fortunate he was a knowledgable and trained uhaul employee. If this location decides to continue to be a uhaul pick up location, you should invest in training and support. The attendant helping me was very nice, considering the situation of ne being frustrated and delayed, the lack of dollies available but were on my bill, and the constant line forming, plus the guy whose card was denied. She maintained her calm, but uhaul training would benefit everyone.

stuart F.
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The uhaul website seemed to be having problems, but Lisa went above and beyond what should be expected to get the trailer back into the system. I was really impressed with her attitude and personality

Cheryl G.
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No idea how to use her U-Haul site to do paperwork so called her boss who doesn't speak English I had to do my own paperwork to rent your trailer in their computer ridiculous took over an hour and a half and a half and IR Rn had already done everything in the computer from home would never use that service again

Kevin M.
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El cliente no dejó un comentario.

wendell W.
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Don't use this dealer. Did not do a truck walk around on truck with me for damage. Did not verify mileage or fuel level with me. tried to send me out with a flat inner dual tire. Customer area for contract is in a corner of the store and you cant even stand facing the counter. This dealer is not set up for a good customer service experience. Would not recommend using this dealer.

Patricio T.
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Nobody at this place knew how to rent out the uhaul ,then I waited for an employee to get a hold of the owner finally, she did and I had to do everything over the phone. Of course uhaul wouldn't hear about my issues but they sure did collect my money.

Kathryn T.
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Don't double book this was done through the 800 number

david N.
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Keep being awesome

Jeffrey R.
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Very unhelpful and very unprofessional. I wanted to return another rental to them the week before and was told that they do not take equipment that they did not originally rent. Was forced to use them because my preferred location did not have a working vehicle for me to use.

Heather L.
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We had a terrible experience. We wanted to pick up at a different location, but the truck was only available at this location. I had rented the truck through the app, but this location never used the app or asked to reference it even though the app expressly said that my phone would be required for pick up. We were given no instructions on gas or mileage documentation and received no paperwork regarding these. We rented an appliance dolly, but had to return back to the store when we got home because it was not included. There were cigarette butts and half empty water bottles in the cab. I brought these up to the employee when we went back for the dolly because I didn't want to be charged for any smoking damage. He was very apologetic and offered to let us use the furniture pads for free. He said that in this area, sometimes homeless people come sit in the trucks to smoke. We drove the truck about 50 miles, but when we returned and gave them our mileage, the starting mileage had been put in incorrectly and so we were charged for 150 miles which is an extra $100. The employee at the store said the only thing we could do is to call U-Haul customer service which we did.

Kristin C.
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The trucks are in the shadiest gas station ever where the workers are rude and lazy, with no customer service skills at all. The guy who ran the U-Haul portion was friendly and took great care of us but isn't always there. We had to wait almost 1/2 hour for him to show up so we could pick up our reservation. We ended up paying more for a larger truck because he didn't have the truck we reserved through the telephone service. But it was the only truck left in town that day so we did it. If you need a truck in a pinch, It's an ok place to rent as long as you don't have to deal with the gas station employees.

Jolene B.
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Ali was very professional and friendly. I will use him again if and when I need it.

Erika L.
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Please take pictures of everything before you start - inside, outside, and odometer! I was overcharged mileage, and the owner became combative and dismissive when I requested a refund for the excess mileage charges. The was the least professional location I have ever dealt with.

Mike F.
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Excellent customer service, no problems encountered.

Gabrielle B.
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The whole key retrieval process at this location was a disaster. There needs to be a lock box outside for customers to pick up keys or the people working the counter in the gas station need actual training in order to provide the keys. It took three phone calls to the designated Uhaul representative to get the keys to the truck. If it weren't for the excellent service and patience of Gary on the phone, I wouldn't have had the truck at all.

Kevin D.
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El cliente no dejó un comentario.

Galen B.
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I received no paperwork or receipts for the cash I prepaid. I was forced to talk to the owner on the same phone as the attendant who was obviously sniffling, coughing and recovering from a cold. The owner I spoke with was difficult to understand on the phone. This was one of the worst experiences I have ever had with renting a U-Haul. truck. I am not even sure if I will be credited for the large amount of cash I paid.

robert K.
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El cliente no dejó un comentario.

Joseph S.
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There was no one there for working hours. I dropped off the keys in the lock box prior to checking out on my mobile device. I called customer service and they entered in the info I dropped it off and instructed me to call after noon on Sunday. I called 3x on Sunday and 2x on Monday. The number never worked. Finally on the last call Monday night to the national customer service center they were able to check me out. She did say that she called the place and it did not work and she was not able to get a hold of the area manager and was not able to get a hold of the manager above them. I received an email Tuesday afternoon with my receipt. I returned it at 7PM Saturday.

abel A.
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this location is a gas station and a convenience store, between attending customers and dealing with the haul program being down, it was very inconvenient.

Jeremy K.
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The best customer service! I mean that. He made the transaction super easy and quick.

Nicholas G.
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Ask for Ali! He was very friendly and it was a pleasure working with him!

Alfred B.
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Used several times. Will always you this place for trucks!

CHRYSTAL C.
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El cliente no dejó un comentario.

judith G.
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El cliente no dejó un comentario.

john S.
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The uhaul manager was too busy with other items to serve me. it took over 30 minutes to complete the rental, and I had already did reservation online. The service manager could barely speak legible English. The vehicle was very dirty on outside. The seats in the cab were overly dirty and had much dog hair on the seats.

Froylan R.
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Please do Not over charge the customers. Dirty vehicles. Not enough equipment. Really rude and bad customer Service (I am using an other company for future service request) Really Disappointed! Can't believe I got charge on my debit card $141.50 and He still asked me for $25 extra on cash!! For only 36 miles!!!! This is making me feel I got to post this on YouTube and Facebook. To Who may this concern. Thanks.

Julian L.
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POS was not working properly. All the convenience of online reservation lost at POS. Had to give CC over the phone

Josepj L.
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The owner made the rental experience a good one. The truck was new and ran great. This location has plenty of trucks and is in a great location for pick up and drop off.

catherine B.
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I was a a little concerned as my lights did not get hooked up to the trailer and i was told I should be fine as the trailer was smaller than my vehicle but the turn signals and brake lights did not work. Otherwise, it was a good experience.

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