Customer did not leave a comment.
Donald W
Customer Reviews for All American City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Experience!
AARON HBe sure to clean the uhaul on the inside. I was okay with it but the next customer may not be so fund of it. I myself expected to be cleaner but it got the job done.
Malcolm TThe man working that morning was very nice. But your App sucks! I just needed a U-Haul. Tried to call places, they said I had to use the app. It took me an hour to reserve a truck!
Nancy WGreat crew
Roland HThis location did not have dolly’s that where paid for and I have not been refunded.
Davion WYou should consider giving military discounts to all veterans.
Dannie SNo comments on how to improve. The service and experience was impeccable!
RAYMOND BAttendant was very professional and courteous. A++++
Jose MI setup an online account and entered all of the required information, including the authorized driver info and driver's license. I called the office on 1209 E. Belt Line Rd., the morning of my pickup to confirm that the reservation was ok, and that was confirmed. When we showed up for the pickup, the attendant said he didn't see our reservation in the system. Then I gave him a printout of the reservation and then he said he found it in the system. But he still made us re-enter all of the information from scratch. I had to call my office for the card info because this was a business transaction and I had left the card in my drawer because he had confirmed that morning that he had all the info and the card was not needed. So we entered all of the information from scratch. Then because of all of the issues that we had I told him that I already have another reservation for another uhaul on the weekend and wanted to make sure I didn't have the same issues. He said that there shouldn't be an issue, but I let him know that promise was already broken and I had already entered everything online and am having to reenter the info again. So I have had to readjust my work schedule to leave early so that the staff who is authorized doesn't have another issue with getting another truck. Also we had a reservation pick up time of 10:30am Central time. I received a text the morning of the pickup around 8am saying they would call me right before our scheduled pick up. I received a call from uhaul at 11:30am Central time and let the representative know that we had already picked up the uhaul. He hung up while I was in mid-sentence. Customer service is not well. I had poor customer service experiences on the chat, on the phone and in-person.
Geraado PEverything was great .
SHENA PNothing the person was very polite and knowledgeable
OPAL KBeen renting from this location for a while now, and never took the time to write a review, but these guys are exceptional! just superb! Thanks Ken
Belinda WEvery thing was good. Mr.Frnand was a big help. I did not no how to operate that truck he showed me and my son. Saying that all the UHAUL offices need someone like that at every UHAUL.
BOBBIE JThe clerks were approachable and patient. They guided me through the process both during pick up and returning the van.
Gerardo VThanks for adjusting my bill. Gas gauge does not move properly. I had to over pay on gas because gas gauge would not move at first. When it did move amount was way over what the initial amount of gas was. Front left Tire low in air was almost flat on return. Representative Should Check tire after moving off of property HILL. The Rep thought it looked low because it was parked on uhaul property hill. He apologized for the oversight. Truck was clean inside. Excellent customer service.
Doris RI made the appointment for 9am and did my regi
Deandrae TThe man at the location was so rude and angry to be at work. Myself and 3 other people were inside. He intentionally continued to mispronounce our name even after corrected saying “oh I don’t care I’m not gone say it right”. No manners at all. I will NEVER go to location again! I will be reporting him to corporate as well.
SIERRA DThey gave me a U-Haul that was filthy it was sunflower seeds all over the cabin in the cup holders there was mud in the back of the truck and charged me for it being dirty? I literally cleaned that nasty thing for them because they didn't do it.
Jessie BNo improvements necessary!
Raymond BBetter parking space..
Dorthy JVehicle was dirty, needed a oil change and didn’t have any fluid. Property manager is a rude racist old white man. I will try to upload his emails to me. I extended for a day and he was not happy. He told me to get off of his property. All bc he is was upset that I extended my rental. He never asked me what happened, just ran to vehicle. He said he didn’t care if I left a bad review. I do not recommend this place at all.
Shametric GPerson working at this location was rude and did not assist with questions or provide details about the rental. Person would not provide a receipt at the end and did not confirm for me the miles completed.
Ivy BThank for help
Anthony MThey open too late
Kamice GWhen I arrive to pick up my uhaul, while checking out they added the collision damage waiver with asking or explaining what it is. After returning the truck back with appropriate gas I was charged for 3 gallons and send a receipt that look like me signature had been copied and paste. 4 days after the truck had been turned in I got an email saying I caused damage to a storage door that is within a gated area that I do not have access to.
Jasmine SNo complaints. Just a huge shout out to the friendly staff. The lady who helped me get checked in and out was very sweet and helpful.
Deziree Gall was well
Cynthia HStay in business to help the Nation
aubrey BStart doing instant refunds, I shouldn't have to wait 3 to 5 days to get my money back
Anthony JKen, you were professional throughout the whole process. Keep up the good work.
Rodney JI can't think of anything else to say/thanks!
OLIVER CService was excellent, very kind lady at front desk and very helpful
Brigitte WContinue the excellent customer service given
Erma MI was double charged for rental and insurance and the owner Tobias would not respond to my messages or return my calls
charmon dKen provides outstanding customer service!
Shaun PGreat customer service
DONNA LEverything was perfect, I’ll definitely be goin back!
christopher kCustomer service was over and above what you would expect.
VERNELL TWorst experience ever
Jenny CCan't think of anything.
PAUL SYou all are awesome and so is Ken! I will share with my friends and I will be back again 👍
ROBERT LThe staff was very kind.
Rafael AVery professional very knowledge
STEVEN WNot really much you can improve when you already have an excellent management team. Equipment was very clean
OTIS BStaff was wonderful and very knowledgeable. Job well done.
Brandi DCustomer service was great
SABRINA AMake sure I am able to get a dollie,other than that it was great customer service,very friendly service 😊
NOLA EThe cargo area was not clean.There was a dolly already in the cargo area that I did not order. This was the second time I had to deal with a reservation being cancelled but not notifying me.
Joseph MThere was no problem picking up the truck when I FINALLY FOUND IT. I WAS TOLD TO PICK UP AT ONE LOCATION AND WHEN I GOT THERE. THERE WAS NOT TRUCK. I WAS TOLD UHAUL SHOULD HAVE CALLED ME NEVER GOT A CALL UNTIL AFTER I FIANLLY PICKED UP THE TRUCK ANOTHER 17 MILES AWAY, THIS WAS THE 3 PLACE. WOULD LIKE SOMEONE TO CALL ME ON THIS.
Audrey Sone employee was very helpful once I called up there 3 times in order to extend my time with the truck.
Shania AGary provided excellent customer service and went above and beyond to make sure I had the tools I need for a successful trip. Thank you Gary!
Sylvia GVery cordial and well informed staff at this location. Left with a feeling that my business was valued and appreciated. Thank you Gary and Samantha for rolling out the red carpet for me! You’ve won a customer for life!
Louie SI made my reservation at 1245 S. I35 UHaul Moving & Storage of DeSoto. That's where I wanted to pick up the truck. However, when I printed off the reservation, I didn't check it to make sure it showed this location. But, when we left to drive to DeSoto, I realized it showed a completely different address. My business partner had the same thing happen to her family when they drove to New York City recently & had reserved a trailer to pick up once they got to New York. Again, the location was not the same & directions sent them to an entirely different town, to a gas station. If UHaul makes changes based on availability of trucks/trailers & something changes requiring customers to go to a different location, CUSTOMERS SHOULD BE NOTIFIED, in advance. We should not be in the dark - changes made without our knowledge or approval. This move ended up working out fine but I don't appreciate changes being made without being notified.
Paula SThank you for everything!
Ashley CTruck clean, very nice people, very helpful.
Ronald J