Customer Reviews for All American Athetics & Storage
(U-Haul Neighborhood Dealer)

228 reviews

100 N Laird Ln   Watseka, IL 60970

(815) 432-6560

Office Hours

  • Mon-Fri: 9 am–2:30 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 432-6560

100 N Laird Ln
Watseka, IL 60970

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–2:30 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeff Fricke 
Rating:
5.0

Customer did not leave a comment.

brett lamie 
Rating:
5.0

I called their office and talked to the Manager , he was very professional and very helpful in filling out the reservation and then the rental paper work when I got there. He also assisted me in hooking up the trailer and showed me the procedures and proper operation of the trailer. I could not ask for any more. Thanks for a pleasant transaction. I would recommend you to anyone.

Jackie Shipp 
Rating:
5.0

Customer did not leave a comment.

Richard Tarro 
Rating:
5.0

Great staff. Easy to work with and helpful.

Chris Richter 
Rating:
5.0

I have dealt with them a couple of times and always had a great experience

Michael David 
Rating:
4.0

We could not access app to complete the truck overall condition and could not check out had to call Suzanne which was outstanding and helped us through this process

Tammy North 
Rating:
5.0

This location has very friendly and helpful staff!

Ronda Virklan 
Rating:
5.0

Customer did not leave a comment.

Tammy North 
Rating:
5.0

Customer did not leave a comment.

JEREMY YATES 
Rating:
5.0

Customer did not leave a comment.

David Caldwell 
Rating:
5.0

Customer did not leave a comment.

Catherine Thomas 
Rating:
5.0

Customer did not leave a comment.

Gary White 
Rating:
4.0

Customer did not leave a comment.

Randall Parrish 
Rating:
5.0

Customer did not leave a comment.

KEVIN BOSSONG 
Rating:
5.0

Customer did not leave a comment.

Victor Hasbun 
Rating:
5.0

Customer did not leave a comment.

JOE LAFOND 
Rating:
5.0

Customer did not leave a comment.

Jason Garing 
Rating:
5.0

Customer did not leave a comment.

Nicole Keeley 
Rating:
4.0

Customer did not leave a comment.

Cassidy Lux 
Rating:
5.0

Maybe contact at least 24 hours ahead of pickup to let customer know everything is a go.

JOE LAFOND 
Rating:
5.0

Customer did not leave a comment.

Brianna Miller 
Rating:
5.0

Customer did not leave a comment.

Amanda Plonka 
Rating:
4.0

Customer did not leave a comment.

Karolyn Cross 
Rating:
5.0

Customer did not leave a comment.

Tina Gilliam 
Rating:
5.0

Customer did not leave a comment.

Diane Johnson 
Rating:
4.0

Customer did not leave a comment.

Valerie Ischinger 
Rating:
1.0

We were charged for gas after returning the vehicle with an eighth of a tank MORE than when we dropped it off

Frank Mitchello 
Rating:
5.0

Customer did not leave a comment.

Tom Jefvert 
Rating:
5.0

Customer did not leave a comment.

Todd Peeler 
Rating:
5.0

Customer did not leave a comment.

Cheryl Gentry 
Rating:
4.0

Online pickup instructions were a little confusing, but the customer service representative I called was very helpful.

David Caldwell 
Rating:
4.0

Customer did not leave a comment.

Nash Riccius 
Rating:
3.0

Customer did not leave a comment.

Timothy Yuhasz 
Rating:
5.0

After moving with is never fun, I had to return the truck by 7am a Monday. I was not informed that I could of dropped it off the night before. I would not of had to get up at 5am.

Thomas Rasine 
Rating:
5.0

Very friendly and helpful. And they have a sweet shop cat!

Scott McCullough 
Rating:
4.0

They were very nice and helped me. But it was highly inconvenient that they didn’t have the truck I needed

James Taylor 
Rating:
5.0

Customer did not leave a comment.

Joseph Springsteen 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Appelmann 
Rating:
5.0

Uhaul organization needs to be more honest with customers. I was gaureenteed a 26' truck and barely got one at the last minute.

brian shreffler 
Rating:
4.0

More drop off locations and updates on locations

Marvin Kelch 
Rating:
5.0

Very quick and easy. Went out of their way to get us the equipment we needed.

Morgan Regnier 
Rating:
5.0

Nothing

Marvin Kelch 
Rating:
5.0

Everything was perfect!

susan puzek 
Rating:
1.0

This may have been the worst business transaction I've ever had. I ordered a hitch and boxes with my trailer. The location I rented from didn't offer hitches, nor did they have my boxes. The original trailer didn't have working lights so the trailer I was left with had a hole in the top and soaked my mattresses. I then had to call customer service twice to rectify my drop off location that was messed up. I will never rent another uhaul and I'd absolutely never get one from all American athletics and storage.

Derek ONeal 
Rating:
3.0

First, I was originally to pick up my equipment in town but was transferred to this location which was one hour south of my location. Upon arrival, no one was present to assist me. A few moments later, I was greeted by the operators spouse. She was able to get me the keys to the 20 foot truck that I was to rent but the car hauler was not there. The spouse left after giving me the key. But didn't do the walk through with me. The drivers side door didn't unlock with the truck key. We had to climb through the truck to unlock the door each time.

Brent Nelson 
Rating:
5.0

Customer did not leave a comment.

Alan Torbet 
Rating:
3.0

Check the equipment in sooner. Truck was returned after hours, but not checked in until 2 days later costing me an extra rental day

Lucas Nutter 
Rating:
5.0

Customer did not leave a comment.

GAVIN HAMILTON 
Rating:
5.0

great service

Lisa Graham 
Rating:
5.0

Customer did not leave a comment.

Danielle Frangione 
Rating:
5.0

Customer did not leave a comment.

DANIELLE MCCANN 
Rating:
5.0

Customer did not leave a comment.

KELLY TURNER 
Rating:
5.0

Customer did not leave a comment.

Paul Humes 
Rating:
5.0

Customer did not leave a comment.

Glenda Futrell 
Rating:
4.0

They could of compensated us with pay a little because we had to go out over our way to pickup the UHAUL and it was extra gas on my car and the UHAUL that came out of my pocket which is very rough when you are moving. And you are supposed to be helping people out.

LORA PINTER 
Rating:
5.0

Used this location twice now and did a great job. Very helpful. The very first time, we had computer/phone issues and they helped us complete the order over the phone. He did it at his end for us and he was out of state on vacation. Dedicated and friendly

BRUCE YATES 
Rating:
5.0

Eric and Donna are wonderful people! I'm very glad I rented from this facility.

Clara Hughes 
Rating:
4.0

Customer did not leave a comment.

Doug Decanio 
Rating:
5.0

The people were so friendly! The only issue was when I was heading back to return the truck it started misfiring. But still overall experience was wonderful!

GARRETT MILLER 
Rating:
3.0

The door on uhaul wouldn't shut all the way. There was no dolly for it. But I had also made the wrong date for the reservation. The co. was nice enough to rent me one a d it was smaller than what I wanted.

BRIJIDA LINDER 
Rating:
5.0

Customer did not leave a comment.

MARK LAVOIE 
Rating:
3.0

This location was 90 minutes away from where I needed to pick up the truck.

Katherine Wachter 
Rating:
5.0

Customer did not leave a comment.

Jason Radecki 
Rating:
5.0

This has nothing to do with the location. YOUR APP STINKS !!!!! neither of us could get it to work and it is very difficult to follow. Thank goodness Eric was taking phone calls while out of town to help us. PLEASE MAKE THE APP USER FRIENDLY

Bruce Yates 
Rating:
5.0

Customer did not leave a comment.

ROBBIE BRIGHT 
Rating:
5.0

nothing as far as I'm concerned

Glenn Weidert 
Rating:
5.0

Customer did not leave a comment.

Jane Powell 
Rating:
5.0

Very easy to work with!

Brian Maxwell 
Rating:
5.0

Very nice people to work with, very accommodating.

Brian Maxwell 
Rating:
5.0

Eric was excellent is helping us rectify a tough situation. We had the car hauler reservation set for Champaign IL but the location was closed when we got there and it appeared they only had a car dolly at the Champaign location not the car hauler I needed. Eric went above and beyond to help us out and fix the issue.

Charles Lauss 
Rating:
5.0

Stay open a couple more hours passed four o clock

SCOTT SIMONE 
Rating:
4.0

Customer did not leave a comment.

Steven Arseneau 
Rating:
4.0

Customer did not leave a comment.

DENNIA Dinkler 
Rating:
4.0

Process of securing a rental truck was simple and efficient, all the way through.

PHILIP SLAGELL 
Rating:
5.0

Customer did not leave a comment.

Mark Hustedt 
Rating:
4.0

Not the locations fault But I was promised that Uhaul wouldn't charge me the excess mileage for having to go 60 miles out of the way and spend the night in a hotel while waiting for my equipment. Yet when I turned the truck in I was charged anyway

John French 
Rating:
5.0

Eric was friendly and helpful. I was extremely pleased with our interaction.

Brian Miedema 
Rating:
4.0

Customer did not leave a comment.

Marshall Guynn 
Rating:
3.0

Customer did not leave a comment.

Donald Lindsey 
Rating:
5.0

Customer did not leave a comment.

Pavel Kushpeta 
Rating:
5.0

Customer did not leave a comment.

Mark Hustedt 
Rating:
4.0

Customer did not leave a comment.

Karen Harning 
Rating:
3.0

Customer did not leave a comment.

Dennis Glotzbach 
Rating:
4.0

Customer did not leave a comment.

Austin Martinez 
Rating:
5.0

Customer did not leave a comment.

Michael Lenz 
Rating:
5.0

Customer did not leave a comment.

Pamela Iverson 
Rating:
5.0

Customer did not leave a comment.

Baylor Billings 
Rating:
5.0

No improvements needed! Everything was exceptional!

DR ALFORD 
Rating:
5.0

Again better sign to office.

John Fatka 
Rating:
5.0

Customer did not leave a comment.

John SCOTT ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Mark Hustedt 
Rating:
5.0

Eric was very helpful, and friendly, need more people like him, made the return of the equipment easy and simple. Was very friendly and outgoing!

Mark Lavoie 
Rating:
5.0

Customer did not leave a comment.

Imelda Santoyo 
Rating:
4.0

Customer did not leave a comment.

Kenneth Peerbolte 
Rating:
4.0

Customer did not leave a comment.

Olivia Claire 
Rating:
5.0

Great customer service and overall best uhaul location I’ve worked with.

Derek Butler 
Rating:
5.0

Customer did not leave a comment.

Ethan Bury 
Rating:
5.0

Customer did not leave a comment.

David Cherry 
Rating:
5.0

The truck was not well maintained: it was out of alignment, none of the 12v ports worked, and there was a terrible belt squeak that could be heard the whole trip

Jacob Slivka 
No reviews have been submitted for this location.

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