Customer Reviews for All About Me
(U-Haul Neighborhood Dealer)

1,087 reviews

2460 S Business Hwy 65 Ste 101   Hollister, MO 65672

(417) 335-3773

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 12:30 pm - 4 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022 - 1/3/2022: Closed

Services at this Location:

Contact Us

(417) 335-3773

2460 S Business Hwy 65 Ste 101
Hollister, MO 65672

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 12:30 pm - 4 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022 - 1/3/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Nothing...Tom is great to work with!!

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Both responses are for corporate- each location employee wise is awesome. But your business process is ridiculous. Please please consider the customers inconvenience

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Cordial, helpful...returning trailer was a breeze.

Jeremiah S. 
Rating:
5.0

Friendly staff and excellent service

MATTHEW M. 
Rating:
5.0

Wonderful service. Friendly and very helpful in arranging unloading help with personal recommendations.

TIA C. 
Rating:
5.0

Customer did not leave a comment.

SHAWNA M. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

KAYLEIGH T. 
Rating:
5.0

Extremely friendly staff!

Christopher S. 
Rating:
5.0

Super user friendly - easy to set up the reservation and accommodating!

NANCY N. 
Rating:
1.0

Tom at Hollister was helpful and overall great guy but the lady the had the uhaul before is was apparently nasty because Tom said the cargo area stunk hence he had the cargo door open airing out when we got there. Around midnight, we opened up the uhaul to get the last remaining thing. Our sofa. To our asty surprise, there were cockroaches crawling all over the place. Getting the sofa out enabled them to crawl all over me! With. We just purchased a quarter of a million dollar home and now we risk cockroaches in our new home. We spent the next hour looking through our belongings for those nasty things. When I returned the uhaul back to Tom, he was very apologetic and he said he sprayed for them already. Apparently, it wasnt enough!

Soune K. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
1.0

was not the right size still had to pay even thou unable to use. was told it had to be 7 foot high.so unable to uses till had to pay. also ask for dollies didn't provide. which work out since we could use truck. employee was rude

JOSHUA D. 
Rating:
5.0

Amazing customer service. He made my move so much easier!

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

DOMENICO P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Tom was very knowledgeable and happy to explain everything about the equipment. He and everyone else at the store, were friendly and interested in helping you.

Robert B. 
Rating:
5.0

Awesome staff....Very Helpful!!!

DANIEL R. 
Rating:
5.0

Great customer service will definitely be back to do business in the future

Gerald C. 
Rating:
5.0

Very happy

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Amazingly helpful staff. Extremely professional. Highly recommended.

JOELLE W. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE T. 
Rating:
5.0

Very friendly service

KEITH M. 
Rating:
5.0

Continue to be friendly, professional and knowledgeable in the product line. Tom, was a great help. Easy of entire experience was enjoyable. Great group,

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

WALTER P. 
Rating:
5.0

Very friendly and knowledgeable location. They made the process simple! Highly recommend!

SANDRA A. 
Rating:
3.0

Location was in a strange place and a little hard to find. The employees when we picked up were off putting at first but finally became friendly as the time went on. Other than that it was fine.

DONNA B. 
Rating:
5.0

The guy there was great. Can't say anything else.

DAVID E. 
Rating:
3.0

Customer did not leave a comment.

MONA D. 
Rating:
1.0

When having to turn it in before a agent in billing never picked up, used the excuse that now that it was turned in couldn't change credit cards. I ask for a Manager to call me back. Escalated it and they had John call me back, which he was as useless as the five that were standing around not doing anything in the Ft. Worth terminal. I have refused the charge on my Credit card that I used and told John if U-Haul wanted to be paid to call me back so we can put it on the card I want to us. I have used U-Haul for years, but after this incident, I want come close to U-Haul location. Please let Tom know at the 2460 Business Hwy 65, STE 101, Hollister, MO location, did a excellent job and he did what he could. I hope everyone in Ft. Worth TX, Manager and Call Center Agents get fired and U-Haul clean up up their act. Chester L. Boggs 479-871-5544

CHESTER B. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Very friendly and helpful. Truck was clean, blankets and dolly were almost new.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JERRY A. 
Rating:
5.0

Tom is very knowledgeable and perfusate. I was in and out in a matter of minutes. He ask where is was going after a small discussion we adjust to time frame to assure availability and return time. When I returned, shortly after hours, I placed the trailer where Tom had told me and was about to leave when he called my Name . I was surprised and he checked the trailer and I left. I would highly recommend this location. .Call or use internet and they are there. Thanks Tom and see you next time!! Mike Y.

MICHAEL Y. 
Rating:
5.0

Nothing.!!!!!!!!! They were by my truck before I quit moving (very quick). Very friendly and efficient. Checked my trailer back in very quickly. Nice

Robert C. 
Rating:
5.0

I have spoke to a representative at u-haul call center and ask for all correspondence go to my email Chesterboggs@Yahoo.com and not text to my phone. Since it continues to come to my phone and not email, I grade u-haul very, very poor.

CHESTER B. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Aside from Guardian Movers which I booked through the UHaul website dropping my washing machine down a flight of stairs, everything eas fine.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

ROLF J. 
Rating:
4.0

This location and staff always meet my needs and offer good advice. Highly recommend!

WALTER R. 
Rating:
5.0

Tom and the staff are the very best in this area. I have used a lot of other dealers only due to equipment availability, but I always try First All About Me! Excellent service and friendly staff that care about my business. I know when I get a product there it has been inspected and it's clean!

LEANNA J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

The cab of the truck smelled like a horse barn, but overall, was clean. The pickup was a bit frustrating as I was told I could pick it up one evening after work, but when I arrived, there wasn't a truck there for me, so I had to make another trip and return the next morning. The gentleman at the counter was very nice and apologetic.

Ladonna S. 
Rating:
5.0

Customer did not leave a comment.

VALORIE Y. 
Rating:
5.0

Customer did not leave a comment.

JEANA H. 
Rating:
5.0

Customer did not leave a comment.

ZACKARY C. 
Rating:
5.0

Tom is fantastic and does a tremendous job!

TRAVIS H. 
Rating:
5.0

Nothing

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

GRANT D. 
Rating:
5.0

Nothing. It was good.

RICHIE B. 
Rating:
5.0

Great service. A pleasant experience overall.

STEVEN V. 
Rating:
4.0

Nothing

Nanette R. 
Rating:
5.0

You've got your worker sitting in a closet in the back of a barber shop. Again unbelievable. I don't know how you stay in business with the way you treat customers and employees

TIMOTHY C. 
Rating:
5.0

Maybe a little more information on how tolls are handled on tollways with no attendant.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

DUANE S. 
Rating:
5.0

Customer did not leave a comment.

richard D. 
Rating:
5.0

Customer did not leave a comment.

Kayode S. 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
Rating:
3.0

Customer did not leave a comment.

LITTLETON WALLER T. 
Rating:
4.0

Customer did not leave a comment.

NANETTE R. 
Rating:
5.0

I will be using this location again.

MARA M. 
Rating:
5.0

Don't change a thing. We had another great experience with this location.

JEREME D. 
Rating:
4.0

Personnel: Very friendly and courteous, answered questions, pointed out the main features of the truck. Improvement areas: Ask customer first time user of trucks or trailer, take time to point out other features of the truck such as dome lights and buttons on dashboard for first time users. A little rush on the check out. Equipment: Truck was clean and low mileage. Truck ran well and got good gas miles. Improvement areas: In the truck passenger door had food items and wrappers left in the door. Ding/scrape on front bumper was not marked as noted damage, had personnel mark it. Fuel efficiency gage useless, better to have a readout of miles per gallon average and whether the average is trending up or down. Uhaul videos showed forearm lifting straps, yet these straps were not available at three locations in the area. Two dealers wish they had them and one had never heard of them. Ended up buying a set at a home improvement store Location: Good location, very easy to get truck in and out

Mark G. 
Rating:
5.0

The manager was great , very friendly and very helpful , my wife and I had a great time talking with him!

ROBERT W. 
Rating:
5.0

He was very acomadating!

LINDA LOUISE H. 
Rating:
4.0

Customer did not leave a comment.

Nanette R. 
Rating:
5.0

Customer did not leave a comment.

Denzel C. 
Rating:
5.0

Great people!

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

This U-Haul location and staff were GREAT to work with. In fact, it was only thru their focus on service and customer care which saved this from becoming one of the most disappointing experiences I've ever had with the brand! Were it not for the quick thinking and customer service at All About Me and the gentleman managing the rental counter, I'd have TOTALLY wasted a 9 hour round-trip drive. The FULL dimensions of your trailers should be included and clearly listed with the trailer selection screen! It is deceptive to state the dimensions of a trailer, but then place the disclosure regarding the SIGNIFICANT width sacrificed at the ramp entrance to the trailer. In this instance, the 1+ ft' lost there... but only posted in an obscure place on your site where few people would ever venture to seek out this level of detail... would have prevented me from being able to load the subcompact lawn tractor w/belly mower I had rented a trailer for.

BRADLEY H. 
Rating:
4.0

Customer did not leave a comment.

TERRY D. 
Rating:
3.0

Friendly and Quick

MICHAEL F. 
Rating:
5.0

Very fast and friendly and clean

Denzel C. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE R. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

I love working with Tom at the Uhaul dealership. He is friendly and quick to get things done.

CATHERINE G. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

LUCINDA D. 
Rating:
5.0

Customer did not leave a comment.

KRISTI B. 
Rating:
5.0

nothing, the service was excellent.

Gary N. 
Rating:
4.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

TONYA H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
No reviews have been submitted for this location.

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