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Wilfred C
Customer Reviews for Royal Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
2 times 2 days in a row. My truck was gone and I had to drive to a different city to pick it up. The 2nd time my truck was gone and unavailable for 3 hours after my pick up time making it 1230am by the time I got to my destination when it should have been 830pm at the latest. Then I was told I'd receive a refund for returning it a day early. When we went to settle the difference they then told us. We don't do that unless it's debit or cash. Which makes no sense. Next time we'll go with enterpise
Wilfred DNice location. Friendly and helpful staff. Clean vehicle. Hassle free pick up and drop off.
Muhab ANo gas in vehicle No blankets in vehicle No dolly in vehicle
Dylan BI am willing to discuss the reasons for my ratings if you would like to speak to me. I think it would be worth your time to try and improve.
Kathy MNothing. This is a small, local, office that has incredibly friendly staff. My experience in this location was perfect and the next time I rent, it will be from there.
Todd BEasy return.
Maurice Lthe facility is very well located and can save you time if you live around and need to return the vehicle at that location, but I do not recommend it if you need more information and specific attention for your needs. the attendant is a nice guy although.
Johnathan FThe van was dirty, and the app was not working. Paid twice as much as my last rental from an authorized uhaul store. And didn't put as many km on this one.
Janet BThe website recognizes debit/visa but location does not, then charges extra for use of debit card. The folks at the location were very pleasant to deal with. Will definately be using their services again.
Don CExcellent
Jeckson TIn and out very quickly - couldn't ask for more!
Colin DMy entire U-Haul experience was terrible. Two cancelled "guaranteed" rentals in 3 days. My final rental was scheduled for a 9am pick up, which was then changed to 10am the night before pick up. When we picked up the truck, the roof was covered in 8 inches of snow and we were told we had to clear it off ourselves. I would never recommend U-Haul to anyone. You need to do better on every possible level. Very very displeased customer here.
Jason LWorth the drive to this location. Friendly, efficient, helpful. Last night there was a fire in the woodstove in the office to greet us, a cold night in November after a long week of moving.
Jessica CI was charged $25 for cleaning for moving furniture 20 miles . How can it be dirty? Truly poor service and truck was very unkept when received. Good bye Uhaul from a repeat user!!
Paul BFor the truck to be cleaned. It wasn't swept out in the back and I found empty food wrappers in the cab and spilled pop and coffee in the middle seat console. I had to clean before I loaded my furniture and I still cleaned it after I dropped it off and left an extra quarter of a tank. Other than that condition of the truck. The customer service was excellent in person to rent the truck, when I picked up the truck and over the phone. I would still highly recommend u-haul as they met all of my moving needs. Truck was safe and awesome mileage for gas... wow. That is why there was an extra quarter of a tank because I thought that I would have used all the gas and would have had to fill it before dropping it off... Thanks a bunch U-Haul...
Georgina CGreat service! Truck was clean and fully fueled. I was able to walk in on the spot and rent, which was super convenient.
TIM JQuick and efficient service at this location.
mia fThe back of the van was dusty when we got it. When I returned it, they claimed I was the reason. The dust and liquid mark was so dry that it’s obvious it was from past usage. I was charged a cleaning fee for that. I contacted customer service but she was really rude and impatient and ended the call. I called again and requested to speak to a manager but they said there was no manager available. Worst experience with uhaul’s customer service.
Grace AFriendly, helpful, straight forward service. Very happy with this location.
Judy PFriendly service!
Jennifer CExcellent service!!
Stephanie JThe person at the uhaul counter was so unprofessional. I asked to cancel the insurance policy from uhaul and ready to pay full reimbursement if there is any accident. But he insisted me to take the insurance otherwise cancel the booking and not ready to give the vechile.
Arun TNot change my pick up location at the last minute
Joel SI would definitely go out of my way to rent from this location again. Courteous and attentive. Excellent service
Cindy MThe service is excellent! Very friendly and polite staff. I don’t think you could ask for any more then that.
Andre EFriendly and helpful staff. I found the trailer I needed, but a greater selection of trailers would be helpful for more customers.
Martin GImprove the interface between the web site and the rental location - I completed all intake information on line including my address, my phone number, my travel route, my drivers license and the required services and had to spend over 30 min at the rental location re-entering all of this information. In the end I ended up paying for a service I did not want use or require (the safe trip fee) eventhough I declined the service.
Jodi ENo hassle friendly service. Truck was clean and available at correct time of booking. I was an hour late returning the truck but the owner was still on site and everything was fine.
Mitch VOur truck broke down in the middle of moving on Saturday June 17th. The starter stopped working. The mechanic arrive approx 1 1/2 hrs after I called and then it took about 1 1/2 to fix it. I had friends helping me move and they were only available through the day to help so I lost a lot of productivity due to the downtime. We couldn’t load the truck as the mechanic wasn’t sure if the fix would work. Also he had to be under the truck working so it wasn’t safe to be loading the truck while he was under it . The loading times took a lot longer by myself as my help had to leave. This was a huge inconvenience and I feel like we should get a credit back on our bill for this.
Ryan WThe light was on in the van indicating it needed an oil change
BARBRA BGreat service, a central location for pu and drop off. Always very helpful
Darryl LTo advise the cab of the trucks need to be sanitized or basically cleaned.
Anthony PGreat checkin and explanation of vehicle. Friendly service!
Matthew SVery efficient and friendly service!! Highly recommend!
Stephanie JNothing
Ken OThe Truck was having lite damage inside the truck and when we load the truck one portion bent and i was charged for that without informing me
ARUN KWhen I arrived to pick up the large truck the gas tank was empty. The employee told me not to worry and to put in gas for what I needed and not to fill it up when returning. I did as he told me and then I saw that I was charged for a tank of gas!!! If someone does not rectify this issue asap I will initiate a charge-back through my cc company.
Vince GAgent receiving unit very polite and courteous. Enjoyable experience! Thanks
jim bMakes our daily movement easier Thanks
ABDALKARIM RExcellent service! Best I ever received at any UHaul location!
Gabriela SSo great to deal with
Glen HSmall location. Staff were polite and helpful. The driveway was not plowed when we arrived to pick up our truck, though, and watched other people picking their U-Hauls up spinning out on the snow.
Caden HNo issues to report everything worked like it should !!!
Kirk MThe issue was not with the pick up and drop off locations, but with uhaul itself. I booked a trailer 2 weeks prior and then got a call the day before my move it was not available. The only solution was a much more expensive truck or a tiny little trailer. The size being that much smaller meant I had to make multiple trips, and when moving over 2 hours away, this was absolute foolishness. The move took 2 full days instead of one and because items would not fit in the smaller trailer they were ruined with filth and road salt despite being covered in moving blankets completely. Absolutely not acceptable at all. The whole point of uhaul is to provide moving trailers and trucks and booking so far in advance should have been enough to guarantee what I booked was available. If it was not, I should've been made aware long before the afternoon previous to my move. Then to be told the trailer I ordered could be picked up an hour and a half in the opposite direction if I was so hell bent on needing that size is complete inappropriate, the customer shouldn't have to drive 3h out of their way to pick up something booked 2 weeks in advance - having moving vehicles available when the customer books them is on uhaul.
Meg CBrand new pick up truck was spotless!! quickest and most friendly service around!!!
KEEGAN ADid not give us receipt , charges for gas when we filled it up
Rob IHeater and fan did not work in the unit at all. Rented for 24h but took it back after 4h. Not impressed at all with this truck.
any mIt is now Tuesday and the rental is still showing pending at the bank with a different amount than my receipt which I received yesterday.
STEVE HThe truck wasn't serviced, engine light was on, sign on dash says check gas cap, gas cap shows it wasn't installed properly and wouldn't tighten anymore and for some reason dash light came on and said tow/haul, Suppliers of Uhaul should be making sure these trucks are serviced.
JOHN EComputer system was not working so check-in was problematic. I didn't receive the photos of the vehicle to assess damage and was ultimately charged for damage I didn't do. Customer service agreed to wave the damages.
D'Arcy G