Comentarios del cliente para Alignment Guys

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Alignment Guys

Grado total:

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Josh T. en

Grado:

Naw

savannah r. en

Grado:

My wife made a reservation with this location over the phone. The day of pick up I was told by a representative that she believed I was being overcharged about 40 dollars. She assured me she would take care of it by the time I returned the truck. After returning the truck, I spoke to the same representative on the phone who IMMEDIATELY transferred my call without even letting me finish my sentence. I then sat on hold with two other Uhaul customer service reps, for about 30 minutes, at which point I gave up.

Jill N. en

Grado:

great people and very helpful. Just a little hard to find.

Talmage H. en

Grado:

Wrong code was given for the correct box. Took a while to get a hold of the local guy, Brandon, but once he called me back he fixed the situation quickly.

Darryl B. en

Grado:

El cliente no dejó un comentario.

Bryan D. en

Grado:

They were very friendly and helpful. Thanks!

Chris N. en

Grado:

The lady at the pickup was extremely helpful and friendly.

Michael T. en

Grado:

Very Helpful Staff at this location! would rent again from them!

James N. en

Grado:

El cliente no dejó un comentario.

Rowland B. en

Grado:

El cliente no dejó un comentario.

David Y. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

The place where we picked up the U-Haul was not very nice.

Ernest C F. en

Grado:

Excellent support from the Alignment Guys Uhaul personnel!!

darryl c. en

Grado:

El cliente no dejó un comentario.

Susan J. en

Grado:

Finding the location was very difficult since you can't see the Alignment Guys storefront from Main Street in American Fork.

Chris N. en

Grado:

El cliente no dejó un comentario.

Dave A. en

Grado:

El cliente no dejó un comentario.

RANDY Z. en

Grado:

Hard to find. Located behind another building with no signage.

Lawrence V. en

Grado:

Nice people

Larry K. en

Grado:

This Uhaul outlet looks like a salvage yard. There are wrecked cars and motorcycles parked everywhere. There is no place for customers to park. The office is difficult to find. You have to drive up a narrow unmarked alley to find the office. I will rent from them again.

PAT C. en

Grado:

El cliente no dejó un comentario.

Steven C. en

Grado:

El cliente no dejó un comentario.

Charles C. en

Grado:

El cliente no dejó un comentario.

Venessa V. en

Grado:

Easier location, clean. The van we rented was super dusty and the outside was dirty as well.

SYDNEY F. en

Grado:

El cliente no dejó un comentario.

Randall G. en

Grado:

U-Haul could have the desktop "check-in application" flag that the check-in is not complete if the location shows wrong. (Check-in must be done with a portable device, at the check-in location, as it turns out.) I left the trailer at the drop-off on Saturday around 5:30 pm. I went home to check-in on line. On Monday, the trailer was shown checked-in at 9:30 a.m. ON MONDAY, 1.5 days after the trailer was dropped off. The nice lady at customer service told me that my problem was trying to check it in on-line at home (old eyes like BIG screens...). So, whatever you do, check in at the DROP-OFF LOCATION. On-line or in person... no difference.

Shazelle T. en

Grado:

The mobile pick up was really cumbersome. Key lock box really hard to open. I will never do it again unless absolutely necessary.

Michael B. en

Grado:

El cliente no dejó un comentario.

BILL S. en

Grado:

El cliente no dejó un comentario.

Collin M. en

Grado:

Overcharged for the vehicle and rate, run down location in the back area, had to move the vehicle 3 times FOR THE SERVICE GUY at the location.

EVAN H. en

Grado:

The furniture dolly we rented collapsed when our piano was placed on it. Otherwise the people were friendly and helpful. Good overall experience.

ANGELA J. en

Grado:

El cliente no dejó un comentario.

LARRY F. en

Grado:

Wanda was very professional and made sure all my needs were met. Worked with me. Very courteous. I will use them again

deeanne c. en

Grado:

El cliente no dejó un comentario.

Kalin T. en

Grado:

El cliente no dejó un comentario.

JEREMY M. en

Grado:

El cliente no dejó un comentario.

SYDNEY F. en

Grado:

The lady at the American Fork U-Haul went above and beyond in helping us make the necessary arrangements for our first move with U-Haul. We will most likely have 2 more rentals and will definitely use this location. She was amazing!!!!!

Erik C. en

Grado:

El cliente no dejó un comentario.

Brian K. en

Grado:

El cliente no dejó un comentario.

CARRIE S. en

Grado:

Great customer service!

Robert K. en

Grado:

Van smelled like stale cigarettes. Also the office is in a auto rrpair shop so there is no customer parking. I also had to pay for extra mileage since the location that I requested pick up from was changed. That was 32 miles round trip that I had to pay extra for. The van other than the smell, ran well with no problems.

Andrew J. en

Grado:

Better at managing uhaul locations. Better personal all around!

George R. en

Grado:

El cliente no dejó un comentario.

JORDAN R. en

Grado:

El cliente no dejó un comentario.

Allen F. en

Grado:

Very friendly and helpful people. Hook up chains had grease on them that made for a bit of a clean up problem on hands and clothes but I would definitely go back again. They have me enough instruction to make everything pretty easy.

YANG H. en

Grado:

El cliente no dejó un comentario.

JEANETTE M. en

Grado:

wanda is great! we have used her a.f. uhaul twice this month

SHAUNA L. en

Grado:

Very grateful this location was able to help us out in such a tight squeeze!

STUART E. en

Grado:

This location and the service was amazing!

Robert B. en

Grado:

The "check tire pressure" light went on almost immediately. I didn't have any trouble with the tires, but it was a little unsettling. The location was a little hard to find (back behind another building). There needs to be a big sign out in front.

JEANETTE M. en

Grado:

wanda was great! loved the uhaul got it quickly moved quickly thanks jeanette

NAOMI N. en

Grado:

El cliente no dejó un comentario.

FRANK N. en

Grado:

Wanda Bruenderman was fantastic. She was very through and helpful.

Kelly C. en

Grado:

All in all, the experience was great. However, I wish I would have had more warning about the rent by phone procedures.

CROSBIE F. en

Grado:

The lady that helped us was SO kind! She was very nice and helped us bring our dollies out. 10 out of 10 recommend these guys!

Deborah L. en

Grado:

El cliente no dejó un comentario.

Wes Y. en

Grado:

El cliente no dejó un comentario.

Taylor P. en

Grado:

The cruise control on the moving truck was great!

. en

Grado:

Quick and easy, friendly.

Keith S. en

Grado:

El cliente no dejó un comentario.

JIM C. en

Grado:

I have rented uhaul at this location before, every time has been a pleasant experience. Would recommend to others.

RHETT D. en

Grado:

I've personally known Wanda before they operated Uhaul, but I appreciate the way she handles my needs. I've rented 3 times from her over the past 6 months and I appreciate how she handles my needs.

Amy L. en

Grado:

Thank goodness for Online Chat!! I did rent over a holiday which is more difficult with office being closed. Called to rent on Saturday and they forgot to put my email in for confirmation. Live Online chat resolved right away and sent me info. Then problem with self check in to get the truck but once again was helped by online chat to get me the keys. Overall, worked for what we needed and glad they do the self service check in/out With 24hr Help for added convenience!

Brian J. en

Grado:

Make it more obvious how to do self-checkout.

Renee F. en

Grado:

El cliente no dejó un comentario.

JENNY R. en

Grado:

Nothing

GAYLE F. en

Grado:

El cliente no dejó un comentario.

RICK C. en

Grado:

Difficult to locate the facility. Wanda was very helpful. Spent time locating the truck I needed. Equipment was very clean. Instructions were clear. Check out and check in were very efficient. Thank you.

CALVIN B. en

Grado:

El cliente no dejó un comentario.

MATTHEW P. en

Grado:

I was not asked if I wanted the insurance coverage. I was just charged for it. I was also not told I would be charged d for it or what the per mile rate would be. So I went in thinking I was renting a van for 19.95 and I ended up paying 50.00. Not happy.

Daniel W. en

Grado:

Great service at this location. The pick-up/return process was quick and painless.

LARRY S. en

Grado:

Wanda was extremely helpful and really took her job seriously. I have been in business for 45 years and have never had an employee go the extra mile like she did.

Henry J. en

Grado:

El cliente no dejó un comentario.

BRANDON C. en

Grado:

El cliente no dejó un comentario.

WALLY S. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

El cliente no dejó un comentario.

ROBERT C. en

Grado:

El cliente no dejó un comentario.

Charles C. en

Grado:

El cliente no dejó un comentario.

JENN E. en

Grado:

Linda was amazing! Excellent service.

Brent G. en

Grado:

El cliente no dejó un comentario.

STEVE L. en

Grado:

El cliente no dejó un comentario.

TED C. en

Grado:

Great people, great service! Equipment in excellent condition. Will recommend my friends.

Robert F. en

Grado:

The owner was very nice and very prompt getting us in and out even with us showing up a little early.

TED C. en

Grado:

Great service!

Austin B. en

Grado:

A little tucked away from the road but friendly and quick service.

steve c. en

Grado:

This location (agent?) is hard to find, extremely cluttered and dirty, and reflects poorly on the UHAUL company. The person who helped us did an OK job.

Julie B. en

Grado:

El cliente no dejó un comentario.

Rosalee B. en

Grado:

The location was a bit obscure and we had to look for it because it was behind a locksmith building. It was small and run-down but the owners were wonderful and we're very very helpful so no complaints at all. If it works, why fix it?

DAVE C. en

Grado:

El cliente no dejó un comentario.

Susan P. en

Grado:

More variety of truck sizes available on site for last minute choices.

Laurel L. en

Grado:

Easy process, knowledgeable staff, helpful as usual!