Customer Reviews for Alex's Gas Bar
(U-Haul Neighborhood Dealer)

699 reviews

13 Sykes St   Meaford, ON N4L1P4

(519) 538-0188

Office Hours

  • Mon: 8 am–6 pm
  • Tue-Fri: 8 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(519) 538-0188

13 Sykes St
Meaford, ON N4L1P4

Services at this Location:

Office Hours

  • Mon: 8 am–6 pm
  • Tue-Fri: 8 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Fraissinet 
Rating:
5.0

Customer did not leave a comment.

Robert Orr 
Rating:
5.0

Customer did not leave a comment.

Rick Alblas 
Rating:
5.0

Customer did not leave a comment.

Milutin Zaric 
Rating:
5.0

Customer did not leave a comment.

Bruno Marchesan 
Rating:
5.0

Customer did not leave a comment.

Roland Rojer 
Rating:
5.0

Easy and friendly.

Doug Haslam 
Rating:
5.0

Customer did not leave a comment.

JOHNMICHAEL MOULD 
Rating:
5.0

Let us book the equipment for a week at a time on line We were told that we could not rent it for more than two days and hence had to go to Alex to sort it out

Tim Curtis 
Rating:
5.0

Alex was once again top shelf!!

Dave Cross 
Rating:
4.0

Customer did not leave a comment.

Ted Sawicki 
Rating:
3.0

No problems with return of the rental…manager happy & jovial!

Tammy West 
Rating:
5.0

Alex was top shelf!

Dave Cross 
Rating:
5.0

Alex was great from start to finish.

Kinette club of Meaford 
Rating:
1.0

Customer service is absolutely horrible and useless. I spent 1 hour on hold on moving day and finally gave up. My truck was not at my scheduled pickup location and it took 2 hours out of my moving out day. New owners of my sold property were actually trying to move in while I was still driving to the rearranged pickup location. I ordered 2 wardrobe boxes and 2 mattress sleeves, which I tried to get at the new pickup location but the attendant refused to give them to me. The products were actually delivered to my sold property the day after I moved out. Useless! Now the fight to get appropriate credits begins!

Lisa McFadden 
Rating:
4.0

Customer did not leave a comment.

Paul Surkers 
Rating:
5.0

Customer did not leave a comment.

Maria Manni 
Rating:
5.0

Customer did not leave a comment.

John Cottrill 
Rating:
5.0

U-Haul met our need when the truck was not available at our preferred location for pickup. Thank you U-Haul for accommodating us on such short notice. We had great service from all personal that we encountered with U-Haul. JC, Ont.

Leo Chevrefils 
Rating:
5.0

Keep going great job!

Gregory Martin 
Rating:
5.0

Very helpful staff. Vehicle was clean and ran perfectly.

Alan Hall 
Rating:
5.0

Attendant was very helpful. However, the U-Haul system was down and the 1888 number was total garbage. It wasn’t helpful at all and it made me an hour and a half late.

MATTHEW BRUNNER 
Rating:
5.0

Customer did not leave a comment.

Glen Sharpley 
Rating:
5.0

I was very pleased with Alex's fair and transparent dealings with me. When our truck had MINOR equipment malfunctions (battery), he IMMEDIATELY dealt with it. This depot is conveniently located, on the town's main village. The property was clean, neat and all the shelves were well stocked (with [what it seemed] everything you might forget mid-travels). I'm glad I was able to support this independent service centre. And so should you!

PAUL NEEM 
Rating:
3.0

Customer did not leave a comment.

Gordon Palmer 
Rating:
5.0

Alex was very friendly and helpful and made my overall experience very smoothly.

Kelly Davidson 
Rating:
4.0

Customer did not leave a comment.

Graham Burnett 
Rating:
5.0

Customer did not leave a comment.

Robin Smith 
Rating:
4.0

Customer did not leave a comment.

J-PAUL FLOYD 
Rating:
5.0

For some reason, the order for my rental was cancelled... Alex was the real hero here as he was able to get me another vehicle. I lucked out there, thanks to Alex. Not your finest moment there U-Haul! 🤣

Michel Saunders 
Rating:
3.0

Customer did not leave a comment.

Carolyne Haill 
Rating:
1.0

Horrible experience we were there at 9 o’clock to pick up our vehicle. The app on the phone kept shutting us out. I had to call customer service three times. There was no one there to help us. The guy who was supposed to be there was in his restaurant supposedly sleeping we were supposed to get our vehicle at nine and it was after 11 by the time we got the key totally unacceptable.

Lindsay Begg 
Rating:
5.0

Very fast, pleasant and reliable service

Swavek Cioroch 
Rating:
5.0

Customer did not leave a comment.

Adam Collis 
Rating:
5.0

The guy came out and helped me get on my way quickly. Very good service!

Jason Tyler 
Rating:
3.0

Customer did not leave a comment.

Joseph Nip 
Rating:
5.0

Customer did not leave a comment.

Paolo Picano 
Rating:
2.0

Customer did not leave a comment.

Trevor Castonguay 
Rating:
5.0

One suggestion for this location. When I returned the vehicle I put the keys into a slot in one of the service bay doors next door. I do apologize for that however, since that slot was marked as a "return key", I assumed it was part of the U-HAUL operation. I suggest the dispatcher makes sure the customer knows exactly where to return the keys after hours. Again, I do apologize for any inconvenience.

Paul Wehrle 
Rating:
4.0

Customer did not leave a comment.

J-Paul Floyd 
Rating:
3.0

Customer did not leave a comment.

Doug McCutcheon 
Rating:
5.0

They were both professional, friendly and fast!

robin aube 
Rating:
5.0

Alex is an excellent dealer. Always helpful and great to deal with. I have rented from his location several times, and always a pleasure.

Farley Donsky 
Rating:
5.0

Customer did not leave a comment.

Andrew Mcquarrie 
Rating:
5.0

Customer did not leave a comment.

Peter Abbatangelo 
Rating:
5.0

Customer did not leave a comment.

michal gardulski 
Rating:
5.0

Very quick service.

JORGE PEDRET 
Rating:
5.0

Alex is awesome and always very accommodating. I have rented equipment from him numerous times and he is always excellent.

Farley Donsky 
Rating:
4.0

The QR code posted at the location for after hours drop off did not work.

Dan Watts 
Rating:
4.0

The staff working at the gas-bar were very helpful and took care of our needs promptly. Thank you

RAYMOND Thompson 
Rating:
5.0

Customer did not leave a comment.

dan krieger 
Rating:
5.0

Customer did not leave a comment.

WAYNE THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Steve Lamrock 
Rating:
4.0

Customer did not leave a comment.

Jarmo Jalava 
Rating:
5.0

Exceedingly helpful with everything. Hooked up the trailer and gone in minutes. Have rented from this location before, and always dependable.

Farley Donsky 
Rating:
3.0

I was charged a $1.00 extra per mile for 6.5 miles over my allotted mileage allowance.

Mark Warren 
Rating:
5.0

Customer did not leave a comment.

John Schnurr 
Rating:
5.0

Staff were professional and friendly as well as helpful

STEVEN LAMROCK 
Rating:
5.0

Customer did not leave a comment.

JOHNMICHAEL MOULD 
Rating:
5.0

Alex was very helpful

Shannon-Lee Wilkie 
Rating:
5.0

Customer did not leave a comment.

Fred Dello Stritto 
Rating:
5.0

Customer did not leave a comment.

Christopher Cambell 
Rating:
5.0

Customer did not leave a comment.

Malin Lundin 
Rating:
3.0

A coffee bar would be nice, maybe a massage after my move! Lol! I had a great experience, no hassles, and the price was very reasonable

Jackie Kanak 
Rating:
3.0

Customer did not leave a comment.

Julian Lisicki 
Rating:
5.0

Customer did not leave a comment.

Maggie Dick 
Rating:
4.0

There was absolutely no windshield wiper fluid in the vehicle. Felt very unsafe with the highway driving as I had to stop on numerous occasions to pour my bottled water onto the windshield to clean it off so I could actually see

STEVEN Smith 
Rating:
5.0

Customer did not leave a comment.

Kinette club of Meaford 
Rating:
5.0

Alex was great to deal with during our rental process. Thank you

Kinette club 
Rating:
4.0

Good overall. Friendly.

Michael Holder 
Rating:
5.0

Customer did not leave a comment.

Matthew Turbitt 
Rating:
5.0

Everything was great!

Richard Elzby 
Rating:
4.0

Acceptance of Debit (Cash) for All transactions no matter the vehicle of choice would improve the experience immeasurably. I avoid the use of Credit cards for obvious reasons including abuse, exorbitant interest etc. Thankyou for your time and attention.

Brian McKay 
Rating:
5.0

Customer did not leave a comment.

Thomas John Rivers 
Rating:
5.0

Alex is very personable, professional, accommodating, knowledgeable and helpful!

karen Martin 
Rating:
5.0

Alex provides great customer service. Reliable service

LEON EARL BUCHANAN 
Rating:
5.0

Customer did not leave a comment.

Susan Peralta 
Rating:
5.0

Customer did not leave a comment.

Richard Elzby 
Rating:
5.0

Customer did not leave a comment.

Angelia Bartel 
Rating:
4.0

The only problem was a burnt rear turn signal I didn’t notice until I was well on my way

Brian Rivard 
Rating:
5.0

Customer did not leave a comment.

Esther Boles 
Rating:
5.0

Customer did not leave a comment.

Miron Mouratidis 
Rating:
4.0

Have used uhaul for many years & never any problems with service . Thanks, M

michael mcKim 
Rating:
3.0

We booked a 9 foot van but when we arrived it showed a 10 foot truck and they had no vans so we were stuck paying 89cents per km instead of 59 cents which made a huge difference on my sons move to university.Will probably not use u haul next time as the person behind the counter didn’t really care.

Andrew Johnson 
Rating:
5.0

Customer did not leave a comment.

LARRY BROWN 
Rating:
4.0

Customer did not leave a comment.

Ron Pretli 
Rating:
1.0

Even though the Truck was on the lot at 8 am when I arrived to pick it up, I was not allowed to take the truck for an hour and 1/2. Apparently the attendant could not return the truck to the rental pool on the computer. The attendant stated that this was NOT a U-Haul center and that he DID NOT work for U-Haul despite the U-Haul dealer signs on display throughout the location. I had to pay my moving crew of 3 for 1 1/2 hours each while they sat around waiting for the attendant to resolve the problem. He stated emphatically that pumping gas was his priority and that resolving my problem was of little importance to him. He then told me to go to another U-Haul, the closest being over an hour away I felt that I was caught up in a U-Haul scam designed to maximize the mileage charge. I booked a truck several days in advance at a location 2 miles from my storage unit only to be told I couldn't take the truck on the lot and that I should drive 40 miles away to another U-Haul dealership. U-HAUL must contact this dealer to ensure that U-Haul customers are given a priority. The owner of this location has a single attendant responsible for pumping gas, running a convenience store and operating a U -Haul dealership that they deny is their responsibility. Your computer system needs to be updated IF rental trucks can't be returned to the system OR you need to better train the attendant at Alex's Gas Bar and U-Haul dealership in how to use the computer system to ensure Trucks are properly returned to rental pool. This was a very disappointing experience and I would be hard pressed to recommend the Meaford U-Haul dealership to anyone.

Doug Hethrington 
Rating:
4.0

Customer did not leave a comment.

Joaquim Fernandes 
Rating:
5.0

Customer did not leave a comment.

betty thompson 
Rating:
4.0

Very easy process. Manager was helpful and friendly.

robert torrance 
Rating:
5.0

The vans air conditioning did not work!

Rob Pogue 
Rating:
3.0

Customer did not leave a comment.

Nancy Ellis 
Rating:
5.0

Customer did not leave a comment.

ROGER PIETT 
Rating:
5.0

Submitting my driver’s license using the Uhaul program was an issue and time consuming.

Brian Raaflaub 
Rating:
5.0

Very quick, helpful, and excellent service.

Farley Donsky 
Rating:
5.0

Alex is extremely helpful and nice! Will rent from this location again!

Bill Hipple 
Rating:
5.0

Windshield could be cleaner There should be No smoking inside cab

Carol Reinards 
Rating:
5.0

John was a great contact, super nice, friendly & helpful. thank you, Stephen Parsons

Stephen Parsons 
Rating:
5.0

Nothing

Debbie Russell 
Rating:
5.0

Customer did not leave a comment.

Garth Baron 
No reviews have been submitted for this location.

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