Comentarios del cliente para Alexis by Design

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Alexis by Design

Grado total:

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Richard H. en

Grado:

The trailer we reserved, we had to travel 2+ hrs to pick up ( because Parry Sound didnt have any) was almost given to another customer by mistake. Once that was cleared up, it took 3 hrs to change a faulty tire before we could depart. In addition, the running lights (night driving) did not work. Not great for a trip from Collingwood to Calgary! I reserved a 5x8 trailer a month prior to our pickup date and was very disappointed when I found out I would need to travel 2 hrs ( one way) to find a location with a 5x8 trailer. Very poor business model. U-haul needs to move equipment to areas in need, not simply rely on rental equipment to be returned by chance.

Richard Allan M. en

Grado:

El cliente no dejó un comentario.

CRAIG C. en

Grado:

Great service from this location.

david L. en

Grado:

El cliente no dejó un comentario.

Joseph G. en

Grado:

No improvements necessary - the service was excellent and the vehicle was great! Thank you so much.

siobhan D. en

Grado:

El cliente no dejó un comentario.

Kelly B. en

Grado:

El cliente no dejó un comentario.

Mike M. en

Grado:

Excellent responsive and timely customer service.

John W. en

Grado:

El cliente no dejó un comentario.

Edward N. en

Grado:

Keep up the Good Work

Bruce Z. en

Grado:

It was a pleasure renting from this location. Great staff. Clean trucks. I’ll definitely be back.

Nicole W. en

Grado:

The facility I finally picked up the unit from was great, unfortunately my experience up until that point was poor. Reserved a 15' unit to be picked up in Barrie 9/7 at 9:00 am Received a call Friday night at 9pm that all that was available was a 26' in Collingwood Received the updated reservation and the unit wouldn't be available until 1:30pm Called back and it was changed to 9am Received a call when I was 15 minutes from Collingwood saying that the 26' wouldn't be available until noon Was told that all they had was a 20'....not an issue considering my initial reservation was for a 15' Terrible communication and customer service.

Terry A. en

Grado:

El cliente no dejó un comentario.

Jason G. en

Grado:

Quick and efficient check in. Polite and friendly staff.

Chris L. en

Grado:

El cliente no dejó un comentario.

DAVID F. en

Grado:

The truck was absolutely covered in dirt and smelled inside of sour milk. I left message to rent a truck no reply, left message regarding my sun glasses which may have been left the truck. Still no reply

Rob K. en

Grado:

Did get our key at 7 am the lock box number and code didnt work. They had changed to letter locks. Dound our at 8 am that the key was in an unlocked box. No phone call to inform us about it. Lost and hour at a cost of $100 for moving guys standing around and waiting an extra hour. Very poor service. Didnt seem to care about the inconclvienece they had caused

Rodney H. en

Grado:

El cliente no dejó un comentario.

kristina F. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

Clean, helpful and quick. The best U-Haul dealer that I have ever had business with.

PATRICIA S. en

Grado:

El cliente no dejó un comentario.

Cassandra N. en

Grado:

Have a better system in place so that when someone orders a 10foot truck and it gets in an accident and all that's left is a 26foot truck you are not stuck driving something too large that you didn't order.

Allan B. en

Grado:

El cliente no dejó un comentario.

Zakk A. en

Grado:

my overall experience was good but when renting print forms with what is soppost to be included when i rented it online said i get 100 kilometers for free i actually didnt they charged me 35.00

Sandee W. en

Grado:

Wendy + Wendy are the best! Would recommend always!!

JIM I. en

Grado:

Great experience...minor hiccup in reservation handled quickly and professionally....dropoff also quick and easy

sam S. en

Grado:

El cliente no dejó un comentario.

Sue T. en

Grado:

El cliente no dejó un comentario.

Bill G. en

Grado:

Store staff were very helpful and courteous leading to very good rental experience. Store look is below what I would think are regular retail standards....but then again, so are most U-haul locations.

Mark C. en

Grado:

El cliente no dejó un comentario.

Bob E. en

Grado:

El cliente no dejó un comentario.

Wayne L. en

Grado:

People were great.more than helpful. Will use this location again.