Customer Reviews for Alexanders Mattress World
(U-Haul Neighborhood Dealer)

167 reviews

901 S Garden St   Columbia, TN 38401

(931) 381-9223

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021 - 12/27/2021: 12:00 am - 12:00 am

Services at this Location:

Contact Us

(931) 381-9223

901 S Garden St
Columbia, TN 38401

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021 - 12/27/2021: 12:00 am - 12:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KHRISTY D. 
Rating:
3.0

Truck compartment wasn't washed out when I picked it up and they charged me $57.00 to mop it out when I returned. I argued my point with them to no avail. I paid it and walked away. I still think I got screwed!

Dan R. 
Rating:
5.0

I had an issue with being able to use the truck and couldn't get assistance with the 800 number or online chat. I submitted an email asking for someone to contact me about the problem. Jim Prince got a hold of me the next day and took care of everything. I appreciate how help and understanding he was.

Caitlin D. 
Rating:
4.0

The check out process may be quite daunting for those not technologically inclined.

SEBRINA P. 
Rating:
3.0

I was supposed to pick up in a different location that I originally selected. No one called me on Thursday to confirm when the paperwork stated they would. I received an email mid day that I was confirmed. The next morning, 10 minutes before I walk out the door to get the truck, someone called saying they didn't have it and they were trying to find somewhere else for me. I had to wait an additional 2.5 hours and when I arrived they didn't have either of the dollies I reserved. I was told by Jim price that he would provide me a discount due to the issues and didn't receive one.

OLIVIA M. 
Rating:
5.0

Everything was great!

TERRI R. 
Rating:
3.0

Representative seemed undertrained for the position she was assigned.

LARRY RAY L. 
Rating:
2.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Dana T. 
Rating:
4.0

Customer did not leave a comment.

JEREMY J. 
Rating:
3.0

Was ok

JAMES D. 
Rating:
1.0

They said they didn't want us to drop it off there. To try someplace else, like around the corner. I said that there wasn't anyone there & we had tried to drop it of down the road and he had sent us here. We were dropping it of whether they wanted it or not. I made sure to email you to tell you where it was so we didn't get any extra charges.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER D. 
Rating:
2.0

Drove 8 miles was 7/8 of a tank,was between 3/4 and 7/8 less than a 1/4 mile put 5 dollars in and it was above 7/8 get my bill and they show 3/4 of tank putting 4 gallons in at 19,95

allen T. 
Rating:
3.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

This was my third or maybe fifth rental here. Excellent service and excellent folks.

TERRY R. 
Rating:
5.0

I have used this location several times because they are friendly and the equipment is always in great shape. Also, they always have what I need.

Leslie K. 
Rating:
2.0

I got charged full rate cause I had to keep the truck longer cause I wasn't given the proper materials to do the move I have alot of fragile items that's why I ordered 3 dozen pads and only received 1 dozen

William S. 
Rating:
2.0

Get reservations right, gave someone else our rental that was on our credit card . Still getting emails but addressed to the guy who took our truck .

DONNA R. 
Rating:
5.0

Customer did not leave a comment.

ROY L. 
Rating:
3.0

Customer did not leave a comment.

amy D. 
Rating:
4.0

This drop off location was much more convenient than the one Uhaul tried to move my reservation to after i booked the truck. In fact, this was my original choice. The biggest hindrance was the 25 miles out of my way i had to drive to turn in the auto trailer before i called and complained. Otherwise, i dropped the truck off before location opened. Uhauls app wouldn't work that morning. And, since i used 2 different drop off locations the drop off locations did not know how to check in my eqpt. Resulting in Uhaul trying to overcharge me for. Which ended with a 8th call to Uhaul customer service trying to resolve the cluster they created for me. But, the lady i spoke with on the phone at dropoff was extremely nice and helpful.

JOHN K. 
Rating:
3.0

Customer did not leave a comment.

LEE J. 
Rating:
5.0

Ive used this location twice.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

Deanna A. 
Rating:
5.0

Customer did not leave a comment.

Norma C. 
Rating:
3.0

The check engine light was on in the truck

DARYL W. 
Rating:
3.0

U-Haul's system was down when truck was returned. Not able to provide a hard copy that vehicle was returned. However, an E-mail was received later.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
3.0

This location was not where I preferred to drop off the truck. There is one less than 2 miles from my house that was where I wanted to drop off the truck.

ALLEN R. 
Rating:
5.0

Customer did not leave a comment.

LORRETTA P. 
Rating:
2.0

Late, did not have additional items, blankets as ordered.

CHARLES A. 
Rating:
1.0

Customer service was terrible

ANNETTE G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
3.0

Customer did not leave a comment.

GEORGE D. 
Rating:
3.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

Customer did not leave a comment.

eleanore R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Nothing everything went beautifully and we really appreciated the friendly customer service.

margie A. 
Rating:
3.0

Truck was full of cockroaches. I had to spray it down. The final bill was for 110 miles and I only drove it round trip less than 50. Not sure how it ended up with 110.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

HOWARD L. 
Rating:
5.0

The truck I had was dirty and had trash in it. The passenger side mirror was very loose and I used duct tape to hold it so I could see to maneuver.

Ronald N. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

EFRAIN C. 
Rating:
5.0

Difficult to locate. Maybe some UHAUL signs outside would help

Ramesh I. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

CARLA B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L. 
Rating:
5.0

service was great!! was very helpful. would rent from here again

AALIYAH C. 
Rating:
1.0

Stop taking extra money out of people's accounts

lalinda S. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Online check-in through the app took 1hr and 18 minutes. It was ridiculous but the service on the phone was good. But the look last weekend if the month in March should have more people working the help desk. It was awful and warming clients they will need to people to be available at pick up is another inconvenience. But I understand but not knowing I would need two people was alarming l

Robert A. 
Rating:
5.0

Customer did not leave a comment.

JEROME C. 
Rating:
2.0

Be fair

KATHY W. 
Rating:
5.0

Customer did not leave a comment.

Ronnie E. 
Rating:
5.0

Vehicle smelled like marijuana inside and there was actually marijuana on the floor in the cab

THOMAS G. 
Rating:
2.0

the rep was personable and professtional. your app froze up and would not allow me to check the truck in or out. overpriced for the service I received. you are and always be a last resort for me

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CAMERON K. 
Rating:
5.0

Customer did not leave a comment.

Tatyana R. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Everything was great, so I have nothing that I would change. Thank you.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

LATOCHA D. 
Rating:
5.0

Customer did not leave a comment.

Jharashai D. 
Rating:
5.0

The truck was not clean. Windows was horrible and truck looked like it need a wash. Inside was ok but might need a good detaile.

Daniel W. 
Rating:
5.0

quick in and out . Lady was very nice

michael P. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

It was an after hours drop. The process of returning the truck was fast and simple. Was able to return it and be back in time for dinner.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

CHARISSA F. 
Rating:
5.0

Customer did not leave a comment.

george L. 
Rating:
5.0

Customer did not leave a comment.

manuel Y. 
Rating:
3.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

Good service

Barry C. 
Rating:
5.0

No waiting. Quick and professional

JAMES B. 
Rating:
3.0

After hours pick up took over an hour. likely edge case, but I had just renewed my DL (TN issued) and luckily had my wife with me. I had to swap her to driver and go through the process with her. If I had been by myself that night it would have been a terrible experience because the support staff offered no other option for me...

Katherine F. 
Rating:
5.0

Customer did not leave a comment.

Landon B. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
4.0

The online checkin process was very lengthy. Once we arrived and processed the needed steps it took a long time for our request for I think it was called verifying our rental qualifications. Spent almost 30 minutes waiting on uhual to approve our request. This particular box truck was in very bad shape and the service engine light was on.

Kyla C. 
Rating:
3.0

Have the right size truck that was planned for and selected online.

April W. 
Rating:
5.0

Excellent customer service. I will definitely use this location again if needed.

Debbie A M. 
Rating:
3.0

Van did not look clean, was not vacuumed out or at least did not appear like it had been wiped down or washed. Would recommend more cleaning due to the covid 19 virus. Thank you

Tonya M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

The people are very nice and accommodating

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Lelia A. 
Rating:
5.0

Very easy process. Very quick paperwork and straight to the truck. Easy return process. Very nice people to deal with!

tim D. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

The staff I spoke to and was helped by was wonderful. I have dealt with Uhaul before and was not treated as good as I was by the staff that helped me. I will rent from them again.

tammy M. 
Rating:
5.0

Great service Greg went above and beyond all expectations very pleased with the service

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Sanford M. 
Rating:
5.0

Customer did not leave a comment.

Sanford M. 
Rating:
5.0

Customer did not leave a comment.

Devin C. 
Rating:
5.0

A pre-inspection should be part of review before taking a vehicle in case there is any discrepancies in the vehicles mileage or appearance.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Terri T. 
Rating:
5.0

Nothing good service

Carolyn D. 
No reviews have been submitted for this location.

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