Customer Reviews for Alexanders Mattress World
(Distribuidor de U-Haul del vecindario)

167 comentarios

901 S Garden St   Columbia, TN 38401

(931) 381-9223

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 12/25/2021 - 12/27/2021: 12:00 am - 12:00 am

Servicios en esta ubicación:

Contáctanos

(931) 381-9223

901 S Garden St
Columbia, TN 38401

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 12/25/2021 - 12/27/2021: 12:00 am - 12:00 am
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

KHRISTY D. 
Clasificación:
3.0

Truck compartment wasn't washed out when I picked it up and they charged me $57.00 to mop it out when I returned. I argued my point with them to no avail. I paid it and walked away. I still think I got screwed!

Dan R. 
Clasificación:
5.0

I had an issue with being able to use the truck and couldn't get assistance with the 800 number or online chat. I submitted an email asking for someone to contact me about the problem. Jim Prince got a hold of me the next day and took care of everything. I appreciate how help and understanding he was.

Caitlin D. 
Clasificación:
4.0

The check out process may be quite daunting for those not technologically inclined.

SEBRINA P. 
Clasificación:
3.0

I was supposed to pick up in a different location that I originally selected. No one called me on Thursday to confirm when the paperwork stated they would. I received an email mid day that I was confirmed. The next morning, 10 minutes before I walk out the door to get the truck, someone called saying they didn't have it and they were trying to find somewhere else for me. I had to wait an additional 2.5 hours and when I arrived they didn't have either of the dollies I reserved. I was told by Jim price that he would provide me a discount due to the issues and didn't receive one.

OLIVIA M. 
Clasificación:
5.0

Everything was great!

TERRI R. 
Clasificación:
3.0

Representative seemed undertrained for the position she was assigned.

LARRY RAY L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMY J. 
Clasificación:
3.0

Was ok

JAMES D. 
Clasificación:
1.0

They said they didn't want us to drop it off there. To try someplace else, like around the corner. I said that there wasn't anyone there & we had tried to drop it of down the road and he had sent us here. We were dropping it of whether they wanted it or not. I made sure to email you to tell you where it was so we didn't get any extra charges.

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVESTER D. 
Clasificación:
2.0

Drove 8 miles was 7/8 of a tank,was between 3/4 and 7/8 less than a 1/4 mile put 5 dollars in and it was above 7/8 get my bill and they show 3/4 of tank putting 4 gallons in at 19,95

allen T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROGER H. 
Clasificación:
5.0

This was my third or maybe fifth rental here. Excellent service and excellent folks.

TERRY R. 
Clasificación:
5.0

I have used this location several times because they are friendly and the equipment is always in great shape. Also, they always have what I need.

Leslie K. 
Clasificación:
2.0

I got charged full rate cause I had to keep the truck longer cause I wasn't given the proper materials to do the move I have alot of fragile items that's why I ordered 3 dozen pads and only received 1 dozen

William S. 
Clasificación:
2.0

Get reservations right, gave someone else our rental that was on our credit card . Still getting emails but addressed to the guy who took our truck .

DONNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY L. 
Clasificación:
3.0

El cliente no dejó un comentario.

amy D. 
Clasificación:
4.0

This drop off location was much more convenient than the one Uhaul tried to move my reservation to after i booked the truck. In fact, this was my original choice. The biggest hindrance was the 25 miles out of my way i had to drive to turn in the auto trailer before i called and complained. Otherwise, i dropped the truck off before location opened. Uhauls app wouldn't work that morning. And, since i used 2 different drop off locations the drop off locations did not know how to check in my eqpt. Resulting in Uhaul trying to overcharge me for. Which ended with a 8th call to Uhaul customer service trying to resolve the cluster they created for me. But, the lady i spoke with on the phone at dropoff was extremely nice and helpful.

JOHN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEE J. 
Clasificación:
5.0

Ive used this location twice.

TERRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma C. 
Clasificación:
3.0

The check engine light was on in the truck

DARYL W. 
Clasificación:
3.0

U-Haul's system was down when truck was returned. Not able to provide a hard copy that vehicle was returned. However, an E-mail was received later.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
3.0

This location was not where I preferred to drop off the truck. There is one less than 2 miles from my house that was where I wanted to drop off the truck.

ALLEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORRETTA P. 
Clasificación:
2.0

Late, did not have additional items, blankets as ordered.

CHARLES A. 
Clasificación:
1.0

Customer service was terrible

ANNETTE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEORGE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
3.0

El cliente no dejó un comentario.

eleanore R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Nothing everything went beautifully and we really appreciated the friendly customer service.

margie A. 
Clasificación:
3.0

Truck was full of cockroaches. I had to spray it down. The final bill was for 110 miles and I only drove it round trip less than 50. Not sure how it ended up with 110.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD L. 
Clasificación:
5.0

The truck I had was dirty and had trash in it. The passenger side mirror was very loose and I used duct tape to hold it so I could see to maneuver.

Ronald N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EFRAIN C. 
Clasificación:
5.0

Difficult to locate. Maybe some UHAUL signs outside would help

Ramesh I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY L. 
Clasificación:
5.0

service was great!! was very helpful. would rent from here again

AALIYAH C. 
Clasificación:
1.0

Stop taking extra money out of people's accounts

lalinda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
5.0

Online check-in through the app took 1hr and 18 minutes. It was ridiculous but the service on the phone was good. But the look last weekend if the month in March should have more people working the help desk. It was awful and warming clients they will need to people to be available at pick up is another inconvenience. But I understand but not knowing I would need two people was alarming l

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME C. 
Clasificación:
2.0

Be fair

KATHY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie E. 
Clasificación:
5.0

Vehicle smelled like marijuana inside and there was actually marijuana on the floor in the cab

THOMAS G. 
Clasificación:
2.0

the rep was personable and professtional. your app froze up and would not allow me to check the truck in or out. overpriced for the service I received. you are and always be a last resort for me

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatyana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin N. 
Clasificación:
5.0

Everything was great, so I have nothing that I would change. Gracias.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOCHA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jharashai D. 
Clasificación:
5.0

The truck was not clean. Windows was horrible and truck looked like it need a wash. Inside was ok but might need a good detaile.

Daniel W. 
Clasificación:
5.0

quick in and out . Lady was very nice

michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

It was an after hours drop. The process of returning the truck was fast and simple. Was able to return it and be back in time for dinner.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARISSA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

george L. 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sue S. 
Clasificación:
5.0

Good service

Barry C. 
Clasificación:
5.0

No waiting. Quick and professional

JAMES B. 
Clasificación:
3.0

After hours pick up took over an hour. likely edge case, but I had just renewed my DL (TN issued) and luckily had my wife with me. I had to swap her to driver and go through the process with her. If I had been by myself that night it would have been a terrible experience because the support staff offered no other option for me...

Katherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Landon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S. 
Clasificación:
4.0

The online checkin process was very lengthy. Once we arrived and processed the needed steps it took a long time for our request for I think it was called verifying our rental qualifications. Spent almost 30 minutes waiting on uhual to approve our request. This particular box truck was in very bad shape and the service engine light was on.

Kyla C. 
Clasificación:
3.0

Have the right size truck that was planned for and selected online.

April W. 
Clasificación:
5.0

Excellent customer service. I will definitely use this location again if needed.

Debbie A M. 
Clasificación:
3.0

Van did not look clean, was not vacuumed out or at least did not appear like it had been wiped down or washed. Would recommend more cleaning due to the covid 19 virus. Gracias

Tonya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

The people are very nice and accommodating

Michael Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lelia A. 
Clasificación:
5.0

Very easy process. Very quick paperwork and straight to the truck. Easy return process. Very nice people to deal with!

tim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

The staff I spoke to and was helped by was wonderful. I have dealt with Uhaul before and was not treated as good as I was by the staff that helped me. I will rent from them again.

tammy M. 
Clasificación:
5.0

Great service Greg went above and beyond all expectations very pleased with the service

Justin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanford M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanford M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin C. 
Clasificación:
5.0

A pre-inspection should be part of review before taking a vehicle in case there is any discrepancies in the vehicles mileage or appearance.

Frank F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri T. 
Clasificación:
5.0

Nothing good service

Carolyn D. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba