Comentarios del cliente para Ale's Tires Emissions & Brakes

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ale's Tires Emissions & Brakes

Grado total:

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Gloria M. en

Grado:

El cliente no dejó un comentario.

CRAIG J. en

Grado:

El cliente no dejó un comentario.

R S S. en

Grado:

The area to drop the trailer was an irregular shaped area that was also used to park/store cars, vans, etc. being serviced by their primary bussine, a garage. The ability to park the trailer in the location instructed to use was very difficult due to tires, wheels and vehicles haphazardly littering the area.

Christopher C. en

Grado:

This van was filthy inside. The pick-up was at 7pm and the app would not work. It took speaking to two different people in customer service and didn't get into the vehicle until an hour later when it was almost dark. The next morning I could see how disgusting the surfaces in the cabin were. I had to spend a half hour cleaning it before it was comfortable to use. I will be submitting pictures and details to Uhaul. Given the conditions of the vehicle and the hassle of using the app, I will think twice before using Uhaul again.

jerome M. en

Grado:

El cliente no dejó un comentario.

JOSIAH M. en

Grado:

El cliente no dejó un comentario.

Maurice V. en

Grado:

El cliente no dejó un comentario.

Steve W. en

Grado:

Excellent customer service

David F. en

Grado:

We requested counter service, but instead had to complete the entire process alone using a smart phone. Why would it be required for your customers to have a smart phone with an internet connection?? Have you taken a moment to think that maybe not everyone has such a device? While this could be a convenience for after-hours returns, it was not convenient for our pick-up. No one alerted us tot he fact that we'd have to jump through all these digital hoops. What if we didn't have such a phone?

Chris B. en

Grado:

El cliente no dejó un comentario.

paul R. en

Grado:

El cliente no dejó un comentario.

Wanda D. en

Grado:

El cliente no dejó un comentario.

NICHOLAS G. en

Grado:

Charged me $14 for 3 miles over but left the truck with more gas than when I took it and didn't get a credit. Fucking bullshit. Didn't even know the truck had been returned until 3 days later and called to ask me where it was...

Frank B. en

Grado:

El cliente no dejó un comentario.

Ariana C. en

Grado:

Upon arrival no one at tire shop has to go around telling hello and tour the shop to find someone. When I tried to return uhaul lady said do it online even though I got to the place before closing.

Benjamin H. en

Grado:

El cliente no dejó un comentario.

Joel C. en

Grado:

El cliente no dejó un comentario.

Richard G. en

Grado:

El cliente no dejó un comentario.

Zr C. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

People were kind and helpful, but computer issues made the process take longer than it should have.

Tafari B. en

Grado:

The agent was great and professional

Blake G. en

Grado:

El cliente no dejó un comentario.

Greg T. en

Grado:

Sheritha, is exceptional and warm. Her professionalism helped me feel as if my thing were at home.

IAN R. en

Grado:

The trailer was not ready when I arrived. People were sleeping inside the trailer the night prior. There were wet, dirty sleeping bags in there and, i'm not kidding, someones wig. I'm glad I did not purchase any padding or blankets with my order because all of them were being used by homeless people as blankets in the trailer. I'm not hard to please, but I was disgusted by the condition of the trailer.

lisa w. en

Grado:

Great experience! Location around the corner had cancelled my reservation by mistake therefore they referred and reserved another vehicle to this location which worked out much better. The lady in the office was amazing!

Gary T. en

Grado:

El cliente no dejó un comentario.

PHILIP G. en

Grado:

Gas was definitely not at full at pick up. Drove 20 miles total and went to refill gas and finally cut off gas after 9 gallons.

kenneth m. en

Grado:

El cliente no dejó un comentario.

Julie T. en

Grado:

I arrived at the end of the day, so I cannot assess the staff, but I had no problem dropping off the truck and the key (the iPhone map struggled to find the exact location, and parking is limited, but it met my needs).

Gertrude L. en

Grado:

The lady at customer service was extremely nice and personable. The truck itself smelled a little like old sweat, but that’s kind of to be expected for a moving truck...

Arnaud l. en

Grado:

El cliente no dejó un comentario.

Velma R. en

Grado:

El cliente no dejó un comentario.

Preston C. en

Grado:

Barely any places for parking. Hard to tell which building to go into.

willie m. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

They barely had room for my truck, didn't talk to me unless I approached them, and the place was just a mess. They said they had been doing it for six years and I'm a little confused why U-Haul partners with them. Definitely makes U-Haul look worse as a whole.

Mary L. en

Grado:

El cliente no dejó un comentario.

VENUS G. en

Grado:

El cliente no dejó un comentario.

Preston S. en

Grado:

My U-Haul was great!

Darius C. en

Grado:

El cliente no dejó un comentario.

jordan h. en

Grado:

El cliente no dejó un comentario.

Mandy K. en

Grado:

El cliente no dejó un comentario.

Louis M. en

Grado:

My original location was MDJ Grayson Auto Sales around the corner. I want to leave a review for MJD Grayson Auto Sales because they were AWFUL. I will spend the rest of my time telling everyone I know never to use that place. I had a reservation to pick up a truck at 4:30. I got there at 4:15 and they had no trucks - they told me they wouldn't have my truck until at least 6:00. I was sent to Ale's because the first place was so bad. Al's was a saving grace... They were in a touch situation because they did not have my original reservation that included a dolly and furniture blankets. We were sent back to MJD Grayson sales to get blankets because Ale's was out of blankets - MDJ staff were rude, disrespectful, and even menacing to my [female] partner. My experience with MDJ Grayson Auto Sales/Uhaul was so bad that I considered never using U-Haul again.

Michael B. en

Grado:

El cliente no dejó un comentario.

Kaitlyn B. en

Grado:

El cliente no dejó un comentario.

James N. en

Grado:

El cliente no dejó un comentario.

James N. en

Grado:

El cliente no dejó un comentario.

Jacob W. en

Grado:

Incredible customer service. I was 2 hours late after moving and they ubderstood

Charlie C. en

Grado:

El cliente no dejó un comentario.

larry g. en

Grado:

Nothing, great job!

Daniel D. en

Grado:

El cliente no dejó un comentario.

Andrew Y. en

Grado:

Make it more clear how to pickup a uhual before hours. When making the reservation I was simply told yes you can pick it up at 7am. I was not told anything about having to download and app and that this was before hours and no one would be there & that you had to be there and couldn’t have driver 2 pick it up. All the other equipment I originally had on my order was still at another location so we had to cancel that since we were on a time crunch. The only really helpful person who was great was Kim. I don’t have her last name but her phone number is: 4043323180. She made sure to stay on the phone and help us through the process & she was awesome and so helpful. She gave me her number since she had other calls coming in she had to answer so I could call if we needed anything & she even called back to check on us. She is the reason we got our uhual and Kim was great!

Xandria P. en

Grado:

El cliente no dejó un comentario.

LAK S. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Ramakrishnan S. en

Grado:

El cliente no dejó un comentario.

Kayla N. en

Grado:

This was an absolutely TERRIBLE experience and I do NOT feel like I should have to pay for this absolutely horrendous service. First, when I arrived to the location to do the after hours checkin, I was not able to login in through the website. After calling and waiting on hold FOREVER, I was finally able to login. But, I quickly discovered that the van was blocked in by a car and could not be accessed. I told the representative on the phone and the wait took FOREVER for her to ultimately say she could not do anything to ensure I got another van (although one was parked across the street and accessible) but could change me to a truck which I was NOT going to drive in the city. Again, the wait time for all of these was ridiculous. On top of this, the pickup location was in a VERY sketchy/shady area and I felt very unsafe the entire time I waited, and it got darker as the time went on. So, I was stuck in a sketchy area waiting on the phone for several hours to pick up the van for a time sensitive matter. Then once someone FINALLY happened to come back to move the car (the representative on the phone did literally nothing to help fix this problem- it was pure luck the person came back to move the vehicle), the "quick" online checkin was ANYTHING but that. It took forever to go through the entire process, and had I known what it entailed I would not have chosen the after hours option which was marketed as quick and easy. I spent over 2 hours in a very sketchy neighborhood, and it was dark before I could even access the vehicle. And it began raining, so I had to move my item in the rain. I was HIGHLY unsatisfied with this location, with the after hours sign in, and with the customer service. I will most likely NOT be using U-Haul again, and I will encourage others to do the same based on this experience.

Sarah W. en

Grado:

There were multiple warning lights lit up on the dashboard, but I was not told about this and didn't know if I should be concerned or not.

Andrew L. en

Grado:

My order was scheduled for pick up at 11 am at this location. This was not the original location I asked to pickup up from, no big deal. However, my order was cancelled because I wasn’t there to pick up at 11 am! I was in Rome Georgia and had to drive down that morning, with all the construction on 75 south I wasn’t able to get there till 12. No one called to tell me my order was cancelled nor did the contract mention anything about cancelling your order if your not on time. I also checked in the night before and pre paid to speed up the pick up process. Because the order was cancelled I had to pay again so now I have two charges on my card and won’t be refunded my money for three business days. This is a very poor way of doing business. If i have to use this service again I will most certainly not prepay. You need to call your clients before you cancel there order!

Ann C. en

Grado:

The people were very nice but the location was very out of the way

Matthew M. en

Grado:

El cliente no dejó un comentario.

Regina H. en

Grado:

El cliente no dejó un comentario.

Soneya F. en

Grado:

Great customer service

Zachary R. en

Grado:

The inside of the cab was dirty and wet from rain the night before. The trailer seemed clean enough.

Robert R. en

Grado:

El cliente no dejó un comentario.

SPENCER D. en

Grado:

Extremely professional. Will be back

Clarence C. en

Grado:

El cliente no dejó un comentario.

Christopher P. en

Grado:

El cliente no dejó un comentario.

Andrew J. en

Grado:

El cliente no dejó un comentario.

Stacy C. en

Grado:

This was the sketchiest situation. Since my original reservation was changed my drop off location did not transfer with my contract. The agent and I just picked a random location. It was not well marked. I got no receipt when I turned in my trailer. And the people at the location told us twice to drop the trailer off around the corner. I’m just thankful my husband was with me.

Larry K. en

Grado:

El cliente no dejó un comentario.

IBRAHIM A. en

Grado:

More available cars.

Jordan D. en

Grado:

El cliente no dejó un comentario.

Allen W. en

Grado:

Don’t allow smoking in vehicles. It stunk so bad of stale smoke that I got a headache.

JOSHUA G. en

Grado:

The young woman who helped me was awesome.

Donna F. en

Grado:

I was over charge for mileage I didn't use and no one is interested in correcting it. So I'm very unhappy about the unfair way I've been treated.

Travis W. en

Grado:

The lighting should be improved for better security & safety.

Gregory H. en

Grado:

El cliente no dejó un comentario.

Caitlin C. en

Grado:

The truck kept turning over and the engine wouldn’t actually turn on. I was stuck for thirty minutes at my destination, trying to start the truck so that I could take it back to return.

Bhagi M. en

Grado:

Customer rep was very friendly and helpful.

Larry K. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

STEVEN H. en

Grado:

Everything was great!

Adam M. en

Grado:

Make customers aware beforehand of needing a code to get the key to the vehicle they rented. I spent 18 minutes on hold to try to get the code before an Ale’s employee took pity on me and gave me the key.

kaalem l. en

Grado:

Explain the difference between the standard SafeMove and SafeMove plus insurance to avoid confusion in the event that damage happens to the truck.

ALICIA P. en

Grado:

El cliente no dejó un comentario.

Kurt s. en

Grado:

El cliente no dejó un comentario.

Stanley S. en

Grado:

Open earlier.

williams m. en

Grado:

The location and the staff are wonderful and friendly. The uhaul truck that I rented was falling apart. Broken visors, missing mirrors, headlight knob missing, and also It was raining tremendously and the windshield wipers were very old and all-in-all I felt uncomfortably vulnerable while driving.

Kayla P. en

Grado:

El cliente no dejó un comentario.

brian s. en

Grado:

El cliente no dejó un comentario.

Louis H. en

Grado:

The truck was not broom clean.

Morgan P. en

Grado:

El cliente no dejó un comentario.

edward b. en

Grado:

El cliente no dejó un comentario.

Peter P. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

We did not have a reservation at this location as the one we reserved at nearby did not have the trailer we needed. The employee however was gracious and made time to help us rent a trailer she did have. She also assisted us with the moving blankets. It however, had a blinker light out on the right side that we did not notice until it was packed up at our house.

demacrus b. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

This place was kind of hard to find. I was told it was a Shell station, but it was a tire shop that was tucked in off the main road. The people were nice and pleasant and the check out didn't take long.

Erik H. en

Grado:

Very friendly and speedy service

dakota w. en

Grado:

Check id better. I did not use U-Haul nor have I been anywhere near Georgia in decades.

KENYA A. en

Grado:

El cliente no dejó un comentario.