Online system is not reliable. First location I chose for pickup didn't have equipment. Second location that I was referred to showed equipment was there, however again, when I arrived it was not on their lot. no equipment. Very frustrating when you are being sent to all parts of town to find the equipment that had been ordered several days in advance.
JOSE B.
Customer Reviews for Alco Rentals LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Everyone who works there are so helpful and kind. We will continue to rent our trucks and trailers from this location on Present St. in Missouri City, Texas.
Franklin F.Make sure information is correct. They said the truck was full of gas but it was half full. It's good I checked and the guy that check the truck back in said it was a mistake. Thankfully I had a witness.
MAJORA E.Ninguno
ADRIAN C.Was never contacted with the link to pick up key as promised on Friday when I spoke with the representative. Was then over charged for gas that I had replaced in the vehicle. When I asked the owner/representative about it he was very rude and rushed me off the phone. Will not be using this location again ever
GERRON P.Small and cramped with no room for customer parking
DANIEL M.My transaction was quick and pleasant. Keep up the good work.
DAVID ALEXANDER T.Great experience with the trailer I rented. Owner of the location was great too. Only comment would be that the entrance to the "yard" needs to be widened and maintained. There is an exposed curb on on side of the very narrow entrance that I ran my truck into. Equipment as large as UHAUL needs more space to enter/exit. Otherwise, great exprience.
CARLOS D.The truck I reserved was not there. The manager, to his credit, sent me to another location for a smaller truck, But hours of my Saturday were lost.
Thomas M.My experience was actually a positive one all the way around, nothing negative, it was time well spent. Sherri
SHERRI B.Everything is good now No complaints Thanks all of u …
BARKAT K.Nothing everything was all in order
PATRICIA G.Should clarify rates to customer detail before giving the vehicle
XAVIER K.We drove past the drop off point only because it didn't stand out as a Uhaul site but we found our way. Personal were great, drop off was super simple.
Michael R.No improvements continue with good service
CHRIS J.Not a problem
ARNULFO Z.Clean vehicle, not have a rude area manager.
TRISHA M.The gentlemen working at this location is very nice and helpful. He stayed late to let me pick up my rental and was very polite when I arrived. He was very helpful and accommodating.
Dan S.This agency is so easy to work with. I will always try to rent from this agency in the future.
steven C.I had to argue will the agent about putting his mask on .It was very frustrating.
Nadine B.Location was just average. When I called the gentleman didn't identify himself. Trailer supplied was beat up and actually leaked on our move in rain conditions.
ROBERT S V.1) They didn't fixed car in tow dolly and when I stop in gas station after almost 12 minutes drive( from location to S. Gessner Rd. In Houston) the car run away from tow dolly !!! Super dangerous situation. Because he has not used the chains to fixing car 2) He told me that I have to placed the car in Neutral position after loading and using tow dolly !!!! But while I asked several times about it and asking that he sure which it should be in Neutral and he said: yes Now, when I arrived to Dallas, my car it doesn't run!! The engine is turning on and when we place the car in D or R it doesn't run no way!!ðŸ˜"😤 I bring mechanic and they said the car's transmission is damaged due to towed in Neutral position!! So now I have to claim a file
ASEF A.To give us exact drop off locations in the town where I am going to. They gave me a town far away from where I was to drop off. I had to research the drop off location myself.
DEBRA G.My next uhaul should be FREE due to the conditions of my uhaul rental. It was in deplorable conditions and had a very foul smell. It was extremely dirty!!
Shameka C.Make sure the the trailer is correctly attached. Less than half a mile after leaving the pickup site the trial came off the hitch while I was moving. Fortunately no damage resulted.
Thomas L.Muddy lot
scott W.Ninguno
Jeffery B.Poor service, the rep must think that you have to adjust your schedule to fit his needs for you to retrieve the rental - AFTER you have a confirmed scheduled reservation, w/ cc payment info submitted online and check-in in complete online. He almost cancelled my reservation when he closed the office over an hourly early; I had to ASK him to come back and complete the check out! More details: I had a confirmed reservation online, w/ cc payment info, and online check-in complete. I show up at the office at the reservation start time (11am); they had issues with their internet/system. The rep suggests that he write down my cc info so that he can input it into the system later â€" no way, I already sent through the internet copies of the front and back of my DL and CC payment. I offered to pay cash (denied). I tell him I can come back later when it is up and running, for him to call me to alert me, and that I could not go past 3 pm (I could, but I have to set a deadline to ensure I pick up the rental the same day, office closes at 5pm). He calls me at noon, w/ the tone as if I had to drop what I was doing and return right then and there, I tell him I will show up around 1pm. I get caught up with other errands and call back 15 mins till 4pm, to recheck on their system status, and notify him that I am coming by 4pm â€" mind you my rental period started at 11 am (for 3 days), so as far as I am concerned I can pick it up any time after on that day. His answer over the phone is that I had cancelled because I did not show up before 3pm, and he had already closed the office â€" over an hour early from posted time of 5pm, and I never verbally or online cancelled the reservation! I had to be affirmative and basically tell him that I would meet him half hour later to give him time to reopen. He agrees to it and I do get the rental. What a hassle! I have to plead with this rep to have my reservation honored, on top of making an extra trip, and submitting all kinds of personal information online!
Andre G.Business location needs better signage regarding entry. It's like walking into someone's home. "Welcome, Please Enter" or something like that. It's a little odd.
JIMMY RAY S.I arrived 1 hour after my scheduled pick up time and my equipment wasnt available. Had to wait for another customer to return. Not sure why Uhaul didnt send me to a location with equipment ready after holding my reservation for 2 weeks.
Phillip C.Very helpful and friendly staff.
Majeed Y.The app and mobile process does not work. When checking in, I received a text message directing me to a website to take a picture of my driver's license. The mobile webpage did not load or did not send the picture - the uhaul rep had to take a picture on his phone (not ideal, i don't know if it is his personal phone that is storing my ID). When returning, the mobile webpage would not upload pictures of the trailer showing the condition of return, and could not complete the process.
Andre G.Very helpful and friendly staff.
Majeed Y.Very good attentive customer service..
WILLIE LEE M.Arrived early and got great service
Gerold G.Hook the trailer up properly so that it does not detach completely while traveling 40 mph on a state highway filled with my belongings.
Bradford C.Great Service!
Daron S.Not anything with the locations. Just wish I didnt have to pay full price when I didnt use the equipment for a full 24 hours. $50 for a 4x8 trailer for use for a couple of hours is kinda crazy.
Stacy F.this truck was only good for a local move driving that thing across country was a night mare. no cruise control no modern stability technology. the slightest bump or wind gust sends the thing into the next lane. the engine would spaz out to try and maintain the speed limit. this is the 5th time ive made the trip but first and last with uhaul
MICHAEL A.Quick, easy and helpful. It was easy to reach via phone and the online reservations were easy too.
MICHAEL P.Very easy to work with
KELLEY D.Not advertise a 4 x 7 trailer when it is not 4'. Not even close. Very disappointing.
James T.They were professional
Juana H.It was simple and easy to rent. I would recommend to a friend.
Stephanie W.First start by refunding some of or all of my money back, tow dolly was horrible, such a nightmare the whole 27 hours trip was frightening every few hours stopping to tighten straps , then the strap broke had me scared 2 death and fear 4 my life as well as others Kevin Fleming 845 464 8001
Kevin F.Nice and friendly
Arthur R.