Customer Reviews for ABQ Self Storage
(U-Haul Neighborhood Dealer)

173 reviews

9501 Lomas Blvd NE   Albuquerque, NM 87112

(505) 341-0645

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(505) 341-0645

9501 Lomas Blvd NE
Albuquerque, NM 87112

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Thomas E Thies 
Rating:
5.0

Customer did not leave a comment.

Billy Terry 
Rating:
3.0

You can’t.

THOMAS ARLAND 
Rating:
5.0

Would have been nice to see a cleaner Uhaul truck interior, the windows were difficult to see out of, but overall it was fine and did the job we needed it to. Thank you again for being there when we needed a Uhaul.

Rodney Gray 
Rating:
4.0

Customer did not leave a comment.

Billie Lund 
Rating:
5.0

This location was wonderful. The staff was incredibly helpful and knowledgeable about the area as well as helping me turn in my u-haul and the associated auto-transport. I will definitely be recommending it to anyone who asks for this service.

James Sanders 
Rating:
1.0

The location itself was good but apparently the mileage was not marked correctly before it was sent out again and we were in a hurry to get to our destination by 445 and the app was down so I had to go inside for the rental the guy working was great and we got the last 10ft truck they had we needed the rental for 2 hours to go about 11 miles from pickup to destination then drop of furniture that was 2 miles away from U-Haul then back round trip about 11 miles all together and I was charged for 88 miles use. And I called the at the storage we got it from and he said he never had this problem before had U-Haul call me and because I forgot to take a picture of the mileage out because I was In A hurry and the app went down and I couldn’t get the truck through the app correctly I’m stock paying 116 dollars for a truck that should have only been a 33-35 dollar charge. The supervisor at U-Haul was no help basically said it was my fault. This location was fantastic with the exception of the discrepancy in the mileages. We will not be using U-Haul in the future. Horrible horrible U-Haul customer service which is sad I have used U-Haul the last 25 years for various moves with no issues, but no more. This charge will be called in as a fraudulent charg as I only authorized 33.00

PETE JULIAN Montoya 
Rating:
5.0

Customer did not leave a comment.

MARY BROWN 
Rating:
2.0

The location is horrible more when you driving a truck or trailer because the entrance is in the middle of the street, you have to go down and ring the bell for them to open the door. Then the person who was there tried to help me but he told me that he didn't know much about how to remove the trailer because it was his job.

Leslie Portillo Perez 
Rating:
4.0

Customer did not leave a comment.

Gwen Harmon 
Rating:
3.0

Customer did not leave a comment.

Linda Ellison 
Rating:
5.0

Customer did not leave a comment.

Rhonda Martinez 
Rating:
3.0

Service was slow

Mark Miszkiel 
Rating:
5.0

Customer did not leave a comment.

Anthony Linton 
Rating:
5.0

This is an amazing location and the guy that runs it was super professional and helpful.

Christina Miskowicz 
Rating:
3.0

i waited for a few min for the guy at front desk to finish his call which made me a little late on my return and was charged for the third day so i was not happy about that! I took a little longer feeling it up on gas before i returned it which also cut into the time!

Edna Rodriguez 
Rating:
3.0

The representative was excellent. The truck was fine, however the interior of the cab was filthy. It looked like coke had been spilled all over and wasn't cleaned. There was a picture of some family laying on the floor of the cab. The steering wheel was incredibly dirty and the vinyl covering was coming undone. Since this location isn't a U-Haul store, I really liked how fast I checked the truck out and back in. No line.

Anthony Aragon 
Rating:
5.0

Customer did not leave a comment.

jennifer madrid 
Rating:
5.0

nothing you all do a good job

lisa fuentes 
Rating:
5.0

The trailer we rented, covered 5x8, had no working lights. Since we had to go 13 hours across states, it was very frustrating. None of the staff, although very nice people, knew the lights weren't working or had any suggestions. We had our vehicle checked and it was not our vehicle's electrical problem. Not safe.

Vicki Osborne 
Rating:
5.0

Lower the price per mile when renting U-Haul trucks 99 cent's per mile is very steep especially with the economy the way it is people don't have a lot of money in 99 cents a mile is really high for mileage fee if you can please lower that that would be excellent thank you.......

Walter Devaney 
Rating:
5.0

I originally reserved with another location but on arrival they did not have the size truck I needed, but they quickly connected with the closest location that did. Excellent customer service at both! Very thankful

Christopher Chiovitti 
Rating:
5.0

Customer did not leave a comment.

Russel Jones 
Rating:
1.0

Customer did not leave a comment.

Selena Baros 
Rating:
3.0

Customer did not leave a comment.

Larry Bilz 
Rating:
5.0

Customer did not leave a comment.

Robert Galvan 
Rating:
4.0

Customer did not leave a comment.

Thomas Cuyler 
Rating:
5.0

The office building itself was ver cluttered.

gordon sargent 
Rating:
3.0

Make sure reservations are on the app and available for prompt pick up

Rose Clark 
Rating:
5.0

The truck was well maintained except for the fact the windshield washer did not work. The owner was kind enough to warn me though. Fortunately it didn't cause any issues during my move.

James Dean 
Rating:
5.0

Great U-Haul location as always!

Jayson Varela 
Rating:
5.0

Thank you. You did excellent. Everything was pretty much perfect. Wonderful staff. Great experience Thank you so much!

Tiffany George 
Rating:
4.0

The owner was wonderful! The lot was hard to navigate, however, due to the number of storage units.

Olyvia Mathews 
Rating:
2.0

Had been offered a car hauler at no charge and my destination needed one. That was great. However, I did have someone to drive my car so it was not a necessity. Where the problem arose was the loading of the vehicle on the trailer. Mind you, it was three women, ages 61, 63 and 79. No help was given to load and secure the vehicle. The person at this location said he didn't know how and we should watch a video on how to do it. It is now my understanding that they (U-Haul) will not load the vehicle and secure it unless they have someone at the location that is trained and there is a fee. This is something that should have been disclosed when the offer was given. It delayed my trip and I have cuts all over my hands and was covered is dirt, oil and grease. Not happy at all!

Dawn Hymes 
Rating:
5.0

Customer did not leave a comment.

Chrisley Conger 
Rating:
2.0

Owner was very friendly, but location was very cramped in the office and in the lot.

Richard Duggan 
Rating:
5.0

Customer did not leave a comment.

Tara James 
Rating:
5.0

Nothing I called made a reservation on my way to unsullied. Stopped picked it up and went on about my day.

Sheela Carol 
Rating:
5.0

This facility checked all the boxes. No hassle sign-up. Helpful, flexible staff. Straight up operation. Automatic payment was convenient and issue-free. Got my deposit back upon vacating.

Rufus Acosta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quinn Onorio 
Rating:
5.0

Customer did not leave a comment.

Blake Adkins 
Rating:
5.0

Everything was ready to go and friendly and professional

James Grundy 
Rating:
1.0

Customer did not leave a comment.

Anthony Gonzales 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Joe Muniz 
Rating:
5.0

Customer did not leave a comment.

Thompson Thomas 
Rating:
4.0

Customer did not leave a comment.

Linda Mickle 
Rating:
5.0

Outstanding service!

Ross Hanson 
Rating:
5.0

Phone representative need to be more accurate on what the vehicle is equiped with,I was told that the box truck had anchor hooks for tie down straps when in fact it didn't.it wasn't till I reached my destination that I found out it didn't have them and I was picking up my motorcycle.i had to make frequent stops to make sure my motorcycle didn't fall over and I had to drive slow making a 5 hour round trip into a 9 hour trip .doing this wasted gas wich I payed 99cents a mile .over all I payed almost $600 in total .it was not worth that much for a small trip .caused a lot of stress.I feel that a customer should not have to pay mileage when your already paying to use the truck

Carlos Rocha 
Rating:
5.0

The employee Dick at the Easterday location was excellent service

MICHAEL COOK 
Rating:
5.0

Great service, well organized, and easy.

Jane Laflin 
Rating:
5.0

Customer did not leave a comment.

Rebecca Schultz 
Rating:
5.0

Customer did not leave a comment.

Richard Burns 
Rating:
5.0

Customer did not leave a comment.

Patrick Tybor 
Rating:
5.0

Customer did not leave a comment.

Mohammed Alkwaz 
Rating:
5.0

Customer did not leave a comment.

Georgia Hensley 
Rating:
5.0

Customer did not leave a comment.

Brian Thompson 
Rating:
5.0

Customer did not leave a comment.

Leonard Lucero 
Rating:
5.0

Customer did not leave a comment.

JOHN PULTZ 
Rating:
4.0

Customer did not leave a comment.

Coral Garcia 
Rating:
5.0

very helpful stuff

ANTON LEPESTIKHIN 
Rating:
5.0

Customer did not leave a comment.

Daniella McCade 
Rating:
5.0

The 20’ unit needs a back up camera.

Ron Cobas 
Rating:
5.0

Very nice and friendly gentleman that I dealt with at location. Was a very pleasant and uncomplicated experience.

Brian EldridgeVilla 
Rating:
5.0

Customer did not leave a comment.

ashley bosonetto 
Rating:
5.0

Customer did not leave a comment.

Gilbert Gomez 
Rating:
4.0

Mr. Mann and Mr. Atencio were very courteous and helpful. They hooked up and disconnected the trailer for me. I left my wallet at the pick up station and Mr. Mann was very accommodating by calling me about it. Mary at the other location on Juan Tabo was also very courteous and helpful. She made my reservations on-line which I dread to do. Thank you U-Haul.

Clyde Yatsattie 
Rating:
5.0

I received excellent service from the staff. Thank you.

Bahe Bitsilley 
Rating:
4.0

Customer did not leave a comment.

Cathy Dapo 
Rating:
5.0

Very helpful and friendly. Will always use this location!

Francis Trujillo 
Rating:
5.0

Customer did not leave a comment.

Stephen Avery 
Rating:
4.0

Customer did not leave a comment.

JOSE GONZALES 
Rating:
5.0

Customer did not leave a comment.

TRISTA GEISLER 
Rating:
5.0

Customer did not leave a comment.

Patrice Dichristina 
Rating:
1.0

They promote 24hr drop of. However they don’t have any instructions on where to leave the trailer.

Patricia Banta 
Rating:
5.0

Customer did not leave a comment.

Tylan Watkins 
Rating:
5.0

Great storage facility! Convenient location.

LYNETTE BATES  |  Overall Experience 
Rating:
5.0

William was very kind and positive. I would recommend this location over my previous U-Haul affiliate that I used earlier this week.

Christina Gearhart 
Rating:
3.0

Customer did not leave a comment.

William Vencill 
Rating:
5.0

Customer did not leave a comment.

Amy Reynaud  |  Overall Experience 
Rating:
5.0

I rented a storage unit from one day to the next saying I wouldn't need the storage I paid in full with the deposit also set up auto pay for months and month I asked to get that taken off and I asked if I could get at least prorated amount plus deposit back gentleman was not helpful at first customer service was very poor name a band was Brandon he told me I should be lucky that he was even willing to work with me if that also wanted something stating that I discontinued the agreement which the agreement was not even signed and also something stating I got it off the auto pay didn't have any help at all from him until I wrote a bad review then I got attention and I also threatened to take it with the better Business bureau because of how I was being treated

Josephine Lujan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Bernitsky 
Rating:
5.0

Brandon was of great help through the entire process. Would definitely use them again.

Mark Atencio  |  Overall Experience 
Rating:
5.0

Very positive experience

Daniel Kral 
Rating:
5.0

The unit was available and clean. The facility was closed to my home so I was able to access the unit anytime.

Annette Caine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor Moore 
Rating:
4.0

Customer did not leave a comment.

CHARLES MEAD 
Rating:
5.0

I 1st went to the location on central and San Pedro I received horrible service there I will never use that location ever again and I strongly recommend to anyone that they not go to the central and San Pedro location. After looking around I'm deciding to give u-haul a second chanceAnd I found the location at 9501 lomas boulevard northeastI was able to get excellent service from Mr. Dick man "his real name no joke " He provided me with with Some of most excellent service you could ever ask for Because of his excellent service I will stay with u-haul

Jason Joregensen 
Rating:
5.0

Rick was great and friendly. My truck wasn't going to be ready on time and he called and let me know and was able to have another, bigger truck ready for me to go shortly after my scheduled pick up time. Great service.

Joel Hamilton 
Rating:
5.0

Customer did not leave a comment.

Margaret Drace 
Rating:
5.0

Customer did not leave a comment.

Michael Erickson 
Rating:
5.0

Easy to work with guy. Would highly recommend, better than anyone else.

ERGIN HASANI 
Rating:
5.0

Can't think of anything to improve everything was fine

Margaret Drace 
Rating:
5.0

Dick was pleasant and easy to work with. Nice, happy man. 10/10 would go see him again, even just for a chat. Thank you sir!

Brittany Sanchez 
Rating:
5.0

Customer did not leave a comment.

Ryan Marinis 
Rating:
5.0

No issues…

MIGUEL BACA 
Rating:
1.0

The gentleman who hooked up the trailer to my truck bumper damaged my chrome bumper by missing my ball hitch and dropping the trailer onto it. I am now having to file a claim to get the entire bumper replaced.

Samuel Ryan 
Rating:
5.0

Customer did not leave a comment.

Edward Doerges 
Rating:
5.0

Customer did not leave a comment.

Michael Medina 
Rating:
5.0

Customer did not leave a comment.

Mary Roebuck 
Rating:
5.0

Customer did not leave a comment.

Joanne Popp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Montgomery 
Rating:
5.0

Customer did not leave a comment.

Joe Diz 
Rating:
5.0

Customer did not leave a comment.

Amanda Krumbach 
Rating:
4.0

Customer did not leave a comment.

Cecil Philan 
Rating:
5.0

Customer did not leave a comment.

Mohammad Hadri 
Rating:
3.0

The app doesn’t work very consistently for the check in/out process at this location. Maybe cell service, maybe the app?

DARRYL KEMP 
Rating:
5.0

Excellent storage facility. Manager on site put mind at ease. Super friendly staff. Highly recommend.

Julio Ledesma  |  Overall Experience 
Rating:
5.0

Groupons for specific sized units should NOT be sold if that unit isn't available. $16 unavailable unit morphed into $122 only available unit. Moved out of unit 10+ days early -- no prorated refund given.

Andrea Kelly  |  Overall Experience 
Rating:
5.0

Good people over there.

DANIEL RODNEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie Hoffman  |  Overall Experience 
Rating:
4.0

Hours were not convenient for me.......I get off work at 5 and facility closed at six...not enough time for me......prices were a little high....I found a unit with twice the space for two dollars les

Ron Holser  |  Overall Experience 
No reviews have been submitted for this location.

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