Customer Reviews for Albia Rentals
(U-Haul Neighborhood Dealer)

256 reviews

2060 Hwy 5   Albia, IA 52531

(641) 932-3164

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(641) 932-3164

2060 Hwy 5
Albia, IA 52531

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They are great always helpful and nice

michael miller 
Rating:
5.0

Customer did not leave a comment.

Jason Kephart 
Rating:
5.0

Need more places like this!

FRIEDMAN COURTNEY 
Rating:
5.0

Customer did not leave a comment.

Pauline Donovan 
Rating:
5.0

Not a thing!

kevin halbmaier 
Rating:
5.0

Customer did not leave a comment.

Jeromey King 
Rating:
3.0

Customer did not leave a comment.

Paul Redden 
Rating:
5.0

Customer did not leave a comment.

Byron Allspach 
Rating:
5.0

Very nice and helpful. Definite good light for uhaul.

STEPHEN LAKE 
Rating:
5.0

Customer did not leave a comment.

Dave Drake 
Rating:
5.0

Customer did not leave a comment.

Jessica Lenik 
Rating:
5.0

Great turn in location!!

JUDD BESSEY 
Rating:
5.0

Customer did not leave a comment.

GARY CARTER 
Rating:
3.0

Customer did not leave a comment.

Stuart Vander Vegte 
Rating:
3.0

It was just a storage unit with no apparent office.

Stuart Vander Vegte 
Rating:
5.0

Customer did not leave a comment.

Jade Halvorsen 
Rating:
5.0

Outstanding customer service and professional. Thank you

Sergey Shabinevich 
Rating:
5.0

Customer did not leave a comment.

LARRY Roof 
Rating:
3.0

Staff was friendly and quickly processed my rental, but the truck "Check Engine" light was on when picked up. I was told "Don't worry about it". The passenger side wiper blade was beyond useless and it rained all day. It clearly needed replacing a long time ago. Finally, the cargo area had dried mud and broken pieces of plastic in it. Clearly it wasn't cleaned by last customer nor U-Haul reps., so that delayed loading to clean it up.

Scott Hampton 
Rating:
1.0

Customer did not leave a comment.

KENNETH WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

JUDD BESSEY 
Rating:
5.0

Everything was well maintained and easy to rent. Staff was friendly and prompt to get me in my way. I really wish there was a Jack on the trailer to remove it easier. It was very heavy and difficult to be lift off but otherwise, was a great deal

holly russell 
Rating:
5.0

Customer did not leave a comment.

ASHLEY HYSELL 
Rating:
5.0

Absolutely best place in this area to rent a uhaul

Rick Reinier 
Rating:
1.0

Very rude and wanted to argue about everything from gas tank only half full and mileage - it was an error on website and the pickup place took care of it.

Amy Coffin 
Rating:
5.0

Customer did not leave a comment.

Ralph Gray 
Rating:
1.0

You need to rework the self check in or whatever it's called. Why the hell do you need half the cities names, phone numbers, passports, and their employment. Some people have no family. Some people are trying to leave from a violent relationship and not have half the city know. Some people are busy working and cannot answer their phones. The information you need is the person renting it, who's driving it, and 1 emergency contact. Not multiple ones. The process took over an hour to do. Absolutely ridiculous.

Bryson Casares 
Rating:
5.0

Customer did not leave a comment.

Rich Piper 
Rating:
5.0

Customer did not leave a comment.

KIM WYNN 
Rating:
5.0

Customer did not leave a comment.

Tod Hockenson 
Rating:
5.0

Provide a reachable number for people like myself who arent very good on smart phones.

Travis Gibbons 
Rating:
5.0

Customer did not leave a comment.

Jeannie Cassady-Phillips 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bass 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bass 
Rating:
5.0

Customer did not leave a comment.

Judd Bessey 
Rating:
5.0

The lady (Sherry) who took care of us picking up our rental, was absolutely awesome! Everything went smoothly! No complaints here!!

Melissa Brammer 
Rating:
5.0

Great experience, thanks

Chance Meredith 
Rating:
4.0

Check the air pressure and condition of the tires before the customer arrives.

Steve Claussen 
Rating:
4.0

Customer did not leave a comment.

John Pasa 
Rating:
5.0

Customer did not leave a comment.

diane lemenaster 
Rating:
2.0

First number I called didn't work. Then no one answered phone. They closed at noon and my drop off wasn't until evening. Tried to contact someone to inform if my drop off. No answer or voicemail. Left trailer earlier than scheduled. Got called next day asking if I dropped trailer off. Need a better communication system. Even a voicemail to leave or contact someone would be nice. Then return calls as needed if no one working or after work hours.

Ruth Frerichs 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bass 
Rating:
5.0

Customer did not leave a comment.

DARRELL OVERBEY 
Rating:
5.0

Great customer Service

Stewart Lamb 
Rating:
5.0

Customer did not leave a comment.

Andrew Fuhs 
Rating:
1.0

3 seperate charges on my card for one rental I will contact my lawyer if it happens again

Sydney Rinehart 
Rating:
5.0

Customer did not leave a comment.

Melinda Garvey 
Rating:
4.0

Customer did not leave a comment.

Sheila Nelson 
Rating:
5.0

Customer did not leave a comment.

Brad Kintigh 
Rating:
4.0

When returned to Albia was unable to reach someone for code for locking key in lock box. Someone had closed lock so I was unable to use lock available and other two key drop off locks were used. It worked out but since I lived 30 miles away it would of been helpful if someone could of answered phone.called in am and explained where key was located and staff was very pleasant and helpful.

Ruth Frerichs 
Rating:
5.0

Customer did not leave a comment.

Steven Turner 
Rating:
5.0

Customer did not leave a comment.

Christina Kennelly 
Rating:
5.0

This is the second time we have used them to drop off equipment and they are always very attentive and makes the returning transaction very easy.

James Bellendier 
Rating:
5.0

Nice place to rent from, very helpful. Prices seemed very fair when compared with other companies

DEBORAH Hall 
Rating:
5.0

Customer did not leave a comment.

Sherri Selvy 
Rating:
5.0

Customer did not leave a comment.

Sherri Selvy 
Rating:
5.0

Customer did not leave a comment.

JANET MCNEIL 
Rating:
5.0

Customer did not leave a comment.

DAVE GARRETT 
Rating:
4.0

Customer did not leave a comment.

Tim Marshell 
Rating:
3.0

Should be listed that some of the trucks don’t have cruise control. I would have chosen a different one that had it over the one I got.

Andrew Mericle 
Rating:
5.0

Customer did not leave a comment.

LAURINE KNOWLES 
Rating:
5.0

Customer did not leave a comment.

Kevin Renaud 
Rating:
5.0

The equipment was clean, butThe tire came off and the rim 10 miles out of town. However, the people were nice, customer service was good and Uhaul roadside assistance took care of the problem even though it took 2 1/2 hours.

LEANNE COLLINS 
Rating:
5.0

Customer did not leave a comment.

Mark Clubb 
Rating:
5.0

Customer did not leave a comment.

Janet mcneil 
Rating:
5.0

Customer did not leave a comment.

Charles Steahr 
Rating:
5.0

Highly recommend using this Uhaul location. Great customer service and answered all questions.

Tristan Porter 
Rating:
5.0

Customer did not leave a comment.

Travis Cox 
Rating:
5.0

Customer did not leave a comment.

George Dykes 
Rating:
3.0

None

RICHARD BREES 
Rating:
3.0

The car dolly I was rented, was beat up. It had holes in the fenders, none of the lights worked on the left side and it sounded as if it was falling apart behind the truck. It was a real POS. Plus having to take it back to that location or get charged an extra $60 is a complete scam.

Robert Sumpter 
Rating:
5.0

Very friendly - extremely helpful hooking trailer to my vehicle.

Roland Ehm 
Rating:
4.0

Customer did not leave a comment.

Kyle Flattery 
Rating:
5.0

Customer did not leave a comment.

Chris Clingman 
Rating:
5.0

great dealer, very helpful and knowledgeable. 5 stars.

DOUGLAS ROORDA 
Rating:
5.0

They were very helpful, friendly, and efficient.

Cory Winegardner 
Rating:
5.0

Customer did not leave a comment.

Kraig Koehler 
Rating:
5.0

recommend them

DALE SALES 
Rating:
5.0

Super nice gal that got us going in Albia. Highly recommend this location.

Douglas Neal 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO DE JESUS 
Rating:
2.0

Customer did not leave a comment.

Craig Rosenstengle 
Rating:
5.0

Customer did not leave a comment.

JAY RIDLEN 
Rating:
4.0

Great. Thanks.

RUTH BELZER 
Rating:
5.0

Customer did not leave a comment.

Lynnetta Heaton 
Rating:
4.0

Customer did not leave a comment.

Richard Gould 
Rating:
5.0

The lady that helped me pick up the truck (Becky, I think) was very friendly and went well above my expectations. Excellent service!

Cassy Kling 
Rating:
4.0

Customer did not leave a comment.

ROY WARREN 
Rating:
4.0

Customer did not leave a comment.

Ivan Carranza 
Rating:
1.0

I was never able to take a picture of gas gauge or mileage as the keys we’re not in truck and I had to call customer service to help and the owner had to come bring the keys. Then I got charged for gas even though there was no proof of what gas was before because I didn’t get to take a picture.

Mackenzie Paris 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HOLRATH 
Rating:
2.0

The truck smelled of smoke and it was difficult to find the box to pick up the keys.

Troy Sahr 
Rating:
5.0

Customer did not leave a comment.

Mike Holrath 
Rating:
5.0

Very helpful.

Gary Spettel 
Rating:
5.0

Customer did not leave a comment.

GARY Spettel 
Rating:
5.0

Customer did not leave a comment.

Lucas County Auditor 
Rating:
5.0

Nothing

Steven Turner 
Rating:
3.0

Did not have any of the blankets that we ordered to go with the truck and we had to change what we were going to load. She offered to look but we would have had to travel to pick them up. Not sure how much notice she received in advance about the blankets.

Michael Bain 
Rating:
5.0

Was simply a drop-off location and the online check-in was very easy to do!

Kyle Drummond 
Rating:
5.0

Customer did not leave a comment.

GEORGE MACKEY 
Rating:
5.0

Customer did not leave a comment.

Barry Hannam 
No reviews have been submitted for this location.

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