The U-Haul staff member, Nancy, was excellent. She was very helpful and friendly. Overall great experience, I will use this location again. Graciassanaa H.
Customer Reviews for Alberta Toy Storage
(U-Haul Neighborhood Dealer)
Edmonton, AB T5L4W7
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: 11 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joel M.
El cliente no dejó un comentario.MAXMAD I.
Very bad communication , we got locked out with our car inside the gate. No proper place to drop the keys off.staffs lack of knowledge about their operation made our day miserable.Anoopsai V.
There was a lot of back and forth about the rental. I was told that I would receive a $50 credit for the hassle but never did.DARLENE S.
I still think uhaul could have brought this larger unit to a dealer closer to me or at least let me drop it off there. That's quite a minor issue though, well done for this dealercollin B.
El cliente no dejó un comentario.Lee B.
El cliente no dejó un comentario.Patricia S.
The cupholder was broken off the dashboard was broken off the gentleman had me and another man competing for the same trailer that I had rented over a month prior and the very next day he had two separate people booked for the same trailer at the same time I also got charged double what I agreed to after I checked in the vehicleStephy-Lynn B.
Excellent place to rent fromKenneth W.
Owner/Operator needs to be on time. I called to confirm reservation 2 days in advance with said owner operator and he assured me he would be on site at 9. Didn't drive off with our Uhaul until 0930.Daniel A.
I booked apt for pickup in st. Albert only to get a call two hrs later saying they don't have a vehicle after all so pickup in edmonton. They asked if I needed a dolly, I said yes I will need 2 dollies. I then get a call from edm location saying no dolly available. I said I was told you had one she said there is no guarantees on dollies but we will do our best. When we got there for 9:00 am pickup the gate was still closed and a manager parked outside gate said person who worked there was running late?! We didn't start driving vehicle until 10:00am. When the plan was to already be loading by then. I will definately not recommend Uhaul to anyone, nor will I be back. Very disappointed in this company. What moving company doesn't have dollies??????Marry M.
The gas tank was 1/8 full, the person checking me in said it was 1/4, I returned the truck exactly where the gas was 1/8 and was charged 36.00 No explanation other than Uhaul charges him Poor serviceKenneth R.
II had reserved a furniture dolly as well as moving blankets and was told there wasn't any when I got there to pick up the moving truck. The inside of truck was super dusty leaving everything that touched it absolutely filthy.Jeremy L.
Guy working the desk was super friendly and really accommodating. Also let me store the uhaul in the lot overnight as I didn't want to leave it on my street with all my belongings in it.Lawrence E.
El cliente no dejó un comentario.Jayde E.
El cliente no dejó un comentario.Dereje A.
El cliente no dejó un comentario.Kevin N.
Nicole was extremely thoughtful and professional when it came to handling my situation. My rating is solely based on her excellent customer service and help. My reserved truck at 9 am for pickup was unavailable as the previous customer decided to keep for another day. The only available time for my pickup was at 2:30 pm and this was 3rd location that I had to go in order to get my truck. I had to delay my cleaning appointment for my apartment and even ask my landlord for permission if we could move out of our apartment at a later time; we had to move out of noon as per of our lease agreement. Having a $50 fee for extra time is ridiculous because I had to accommodate my plans around this scheduling. Like I said, Nicole was thoughtful and credited me $50 to my account for the inconvenience. Uhaul needs to have a stricter policy when it comes to drop off and have a better scheduling system.Katelyn W.
U-Haul needs to update their website. Luckily for us, our pick up and drop off location was open so we could actually a had with things. If this was not the case, I don't know what we would have done. The website constantly going offline and not recognizing our login credentials made the process of renting the equipment 1000 times more stressful. With the U-Haul website, the app could be vastly improved - it currently has one star on the App Store.Jeff D.
El cliente no dejó un comentario.Eli M.
I rent it out at 6 pm with a trolly so i can start putting stuff in but when i got the truck no trolley and furniture rags , so i need to wait 6am in the morning to get the trolley and lose half a day of my rental. Also its 1 day after i return the truck already and still no receipt on my email.Ryan dave L.
El cliente no dejó un comentario.MichaelTodd F.
It was weird that the office didn't have a window. It felt very claustrophobic. Rep was nicePamela S.
El cliente no dejó un comentario.Ken M.
El cliente no dejó un comentario.Michael M.
Nothing. Service was superior and the manager ensured that we received an exceptional customer experience. A job very well done and the manager represents the U-Haul brand in the most positive of ways.Stephen H.
El cliente no dejó un comentario.Victor B.
Great service Owner is very friendly and helpful Very quick and responsiveSumeet T.
The online return wasn't clear and it didn't work as described leading to an extra charge. I was at the location, used the link provided to me via text and when I went through the return process, it didn't go through or work as I was told it would..Amilkhar B.
Improve communication. I had to call multiple times asking if it would be ready for time of pick up. Improve online website and call centerJamie M.
Less hold time when calling on the phone.Naji K.
Store manager very patient and understandingkevin T.
El cliente no dejó un comentario.Timothy C.
Exhaust is leaking into the cab, windshield wiper fluid empty. I was charged for insurance, which I would have declined if I was asked.Jill J.
El cliente no dejó un comentario.phil M.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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