Customer Reviews for Alberta Toy Storage
(U-Haul Neighborhood Dealer)

37 comentarios

12521 123 St NW Ste B   Edmonton, AB T5L4W7

(587) 689-3595

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 11 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(587) 689-3595

12521 123 St NW Ste B
Edmonton, AB T5L4W7

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 11 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The U-Haul staff member, Nancy, was excellent. She was very helpful and friendly. Overall great experience, I will use this location again. Gracias

sanaa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXMAD I. 
Clasificación:
1.0

Very bad communication , we got locked out with our car inside the gate. No proper place to drop the keys off.staffs lack of knowledge about their operation made our day miserable.

Anoopsai V. 
Clasificación:
3.0

There was a lot of back and forth about the rental. I was told that I would receive a $50 credit for the hassle but never did.

DARLENE S. 
Clasificación:
4.0

I still think uhaul could have brought this larger unit to a dealer closer to me or at least let me drop it off there. That's quite a minor issue though, well done for this dealer

collin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
1.0

The cupholder was broken off the dashboard was broken off the gentleman had me and another man competing for the same trailer that I had rented over a month prior and the very next day he had two separate people booked for the same trailer at the same time I also got charged double what I agreed to after I checked in the vehicle

Stephy-Lynn B. 
Clasificación:
5.0

Excellent place to rent from

Kenneth W. 
Clasificación:
2.0

Owner/Operator needs to be on time. I called to confirm reservation 2 days in advance with said owner operator and he assured me he would be on site at 9. Didn't drive off with our Uhaul until 0930.

Daniel A. 
Clasificación:
1.0

I booked apt for pickup in st. Albert only to get a call two hrs later saying they don't have a vehicle after all so pickup in edmonton. They asked if I needed a dolly, I said yes I will need 2 dollies. I then get a call from edm location saying no dolly available. I said I was told you had one she said there is no guarantees on dollies but we will do our best. When we got there for 9:00 am pickup the gate was still closed and a manager parked outside gate said person who worked there was running late?! We didn't start driving vehicle until 10:00am. When the plan was to already be loading by then. I will definately not recommend Uhaul to anyone, nor will I be back. Very disappointed in this company. What moving company doesn't have dollies??????

Marry M. 
Clasificación:
1.0

The gas tank was 1/8 full, the person checking me in said it was 1/4, I returned the truck exactly where the gas was 1/8 and was charged 36.00 No explanation other than Uhaul charges him Poor service

Kenneth R. 
Clasificación:
3.0

II had reserved a furniture dolly as well as moving blankets and was told there wasn't any when I got there to pick up the moving truck. The inside of truck was super dusty leaving everything that touched it absolutely filthy.

Jeremy L. 
Clasificación:
5.0

Guy working the desk was super friendly and really accommodating. Also let me store the uhaul in the lot overnight as I didn't want to leave it on my street with all my belongings in it.

Lawrence E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayde E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dereje A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin N. 
Clasificación:
3.0

Nicole was extremely thoughtful and professional when it came to handling my situation. My rating is solely based on her excellent customer service and help. My reserved truck at 9 am for pickup was unavailable as the previous customer decided to keep for another day. The only available time for my pickup was at 2:30 pm and this was 3rd location that I had to go in order to get my truck. I had to delay my cleaning appointment for my apartment and even ask my landlord for permission if we could move out of our apartment at a later time; we had to move out of noon as per of our lease agreement. Having a $50 fee for extra time is ridiculous because I had to accommodate my plans around this scheduling. Like I said, Nicole was thoughtful and credited me $50 to my account for the inconvenience. Uhaul needs to have a stricter policy when it comes to drop off and have a better scheduling system.

Katelyn W. 
Clasificación:
4.0

U-Haul needs to update their website. Luckily for us, our pick up and drop off location was open so we could actually a had with things. If this was not the case, I don't know what we would have done. The website constantly going offline and not recognizing our login credentials made the process of renting the equipment 1000 times more stressful. With the U-Haul website, the app could be vastly improved - it currently has one star on the App Store.

Jeff D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eli M. 
Clasificación:
2.0

I rent it out at 6 pm with a trolly so i can start putting stuff in but when i got the truck no trolley and furniture rags , so i need to wait 6am in the morning to get the trolley and lose half a day of my rental. Also its 1 day after i return the truck already and still no receipt on my email.

Ryan dave L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MichaelTodd F. 
Clasificación:
5.0

Nada

emad E. 
Clasificación:
5.0

It was weird that the office didn't have a window. It felt very claustrophobic. Rep was nice

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Nothing. Service was superior and the manager ensured that we received an exceptional customer experience. A job very well done and the manager represents the U-Haul brand in the most positive of ways.

Stephen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor B. 
Clasificación:
5.0

Great service Owner is very friendly and helpful Very quick and responsive

Sumeet T. 
Clasificación:
1.0

The online return wasn't clear and it didn't work as described leading to an extra charge. I was at the location, used the link provided to me via text and when I went through the return process, it didn't go through or work as I was told it would..

Amilkhar B. 
Clasificación:
3.0

Improve communication. I had to call multiple times asking if it would be ready for time of pick up. Improve online website and call center

Jamie M. 
Clasificación:
5.0

Less hold time when calling on the phone.

Naji K. 
Clasificación:
5.0

Store manager very patient and understanding

kevin T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
3.0

Exhaust is leaking into the cab, windshield wiper fluid empty. I was charged for insurance, which I would have declined if I was asked.

Jill J. 
Clasificación:
3.0

El cliente no dejó un comentario.

phil M. 
No se han enviado comentarios para esta ubicación.

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