Customer Reviews for Albany Helping Hands
(U-Haul Neighborhood Dealer)

243 comentarios

5150 Santiam Hwy   Albany, OR 97321

(541) 223-7003

Horario

  • Lunes
    Cerrado
  • Tue–Sat
    8 a. m. - 4:30 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(541) 223-7003

5150 Santiam Hwy
Albany, OR 97321

Servicios en esta ubicación:

Horario

  • Lunes
    Cerrado
  • Tue–Sat
    8 a. m. - 4:30 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very friendly customer service.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kassondra V. 
Clasificación:
3.0

The truck only had enough gas to go 40 miles as a starting point and the check engine light was on. It was frustrating to have to go get gas right away because of the low fuel. Other than that the person did call me ahead to let me know when the gate would be locked and that there was security on for my car so that was nice.

Jessica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

A way better experience than the day before at tires 4 less in Lebanon oregon

Adam L. 
Clasificación:
5.0

Chris at the front desk was great!!!

sandy J. 
Clasificación:
3.0

No comment

Kipp H. 
Clasificación:
3.0

Be a little friendly! A female said it was her first day and the male was pretty gruff with how he trained her! Made it a bit awkward! Other then that it went smoothly.

Kipp H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry S. 
Clasificación:
3.0

No issue with drop off location other than the fact that it was changed from the location I selected and in a completely different city.

Kristen C. 
Clasificación:
5.0

They were very flexible with our pick up time for the truck. Would recommend!!

CAROLINE B. 
Clasificación:
5.0

The only difficulty was finding a place to park while I used the truck.

Steven D. 
Clasificación:
1.0

Opened several minutes late, not a very nice facility, seemed a little sketchy, man behind counter not very friendly

Benjamin K. 
Clasificación:
5.0

The drop off location was friendly and professional. ¡Gracias!

Jon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
1.0

This place was disgusting. I've rented a lot of uhauls over the years and this was the worst experience. The guy behind the counter had so much tobacco in his mouth that you couldn't see his teeth and he couldn't breath through his mouth. He was drooling down his shirt and onto the desk and the paperwork I had to sign! The truck I rented was also disgusting inside and smelled! The steering wheel and center arm rest were sticky and had what looked like tobacco spit in the cup holders. And, the guy didn't tell me they were closed on Monday and that no one would be around to open the gate so I couldn't even return the truck when I was suppose too and got charged an extra day!! Why uhaul lets this man rent their trucks is beyond me. I will never be back there again.

Weston K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
5.0

Reduce rate.

Hal R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Les D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
3.0

Drop off location was very convenient but closed.Used app to drop off - easy to do. Not a large/full time facility. Little inventory.

Allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

The equipment was mostly cleaned, but the cab of the truck wasn't very well wiped down and the liner in the bed of the pickup wasn't flush with the metal and it appeared there was debris trapped underneath. We just laid down a tarp in case the rain flushed it out and everything was great.

Latisha H. 
Clasificación:
5.0

I had an easy excellent experience renting a truck here. Would recommend.

Tamara S. 
Clasificación:
5.0

Keep up the good work

Chris B. 
Clasificación:
1.0

Location was horribly dirty. There were smoked cigarette butts just laying on the counter. Other than the truck getting a flat, it was okay though.

sydwell A. 
Clasificación:
1.0

This was the most disgusting place I have had to go, in all of my life. I could have sworn they had bags of manure in the building, but come to find out, the stench was the people Working there ! there were cigarette butts littered all over the counter, old food, spot cups with chew spit. I'm not sure what the circumstances were for the man behind the counter, but it was appalling none the less. He had sweat, and chew stains on his shirt, and looked as if he had not showered in a month.. as my husband and I give him our infor, the man falls asleep, I politely repeated myself and he woke back up. And then he fell asleep again and again.. I would never advise anyone to use this location, especially during a pandemic. I was highly disgusting, and would like my money back !

syndahl M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
3.0

I am not a person who likes to complain about the location that I dropped it off was not clean the building was full of cigarette smoke I could not stay inside I have asthma and it's set it off sorry for complaining but I think something needs to change at that location as far as being clean and the non-smoking area but otherwise I have no complaint thank you so much

Mary H G. 
Clasificación:
5.0

Easy convenient knowledgeable good place to rent a truck

Robert L. 
Clasificación:
5.0

Too expensive for a one way. Had to haul it empty from South Dakota

Roman S. 
Clasificación:
1.0

Santiam Hwy Location was poorly stocked. Man at the window was filthy. He was extremely unprofessional. Did not communicate well at all. Was very condescending when I asked a simple question. Rude. Will not be going back to that location. One of the lights on the truck was burned out.

Marie F. 
Clasificación:
4.0

They helped me out in a pinch. Thanks.

juahn B. 
Clasificación:
5.0

Nothing. I got fast, courteous, accurate service, the equipment was ready when I needed it, and I received helpful instruction when I asked for it. I can't think of anything to do better.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
2.0

I was charged three times for the single use service and was able to get no help with the issue other than being told I should contact my bank. This is very concerning considering I almost didn't have enough to cover the cost. I also was not aware of the charges until after returning the equipment and seeing my bank statement.

Carter P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan K. 
Clasificación:
1.0

Quit locking gate and any access to be able to drop equipment off and quit charging bogus extra charges

BRANDI W. 
Clasificación:
3.0

The guy that worked there was not friendly. Smelled like alcohol. I don't know if it was that or the massive amount of chew falling out of his mouth. It was disgusting. If I need to rent another U-Haul, it will not be at that location.

Ginger N. 
Clasificación:
2.0

Man in charge was rude apparently he was not just having a bad day he was rude when I picked up the trailer he was rude when I drop it off will not deal with that site again

David W. 
Clasificación:
5.0

Absolutely the best service.

Thomas L. 
Clasificación:
1.0

There was no parking available for personal vehicles to be parked while using the Uhaul. The male that rented me the truck was rude, it was hard to hear him through the plexi glass window and when it was clear he needed to speak up, he yelled and acted put out of the inconvenience of repeating himself. Not to mention he had a large amount of disgusting chew and spittle hanging from his mouth. I will never go to that location again.

Carrie D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ARTHUR V. 
Clasificación:
2.0

The representative was rude and the van was not clean. Very disappointing.

Guinevere T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

Great Customer service and representative was very courteous

Edwin W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Haley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne M. 
Clasificación:
3.0

Not really a very professional location

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
1.0

We chose the 24/7 option and tried to return the truck an entire day early. The location had a chain across the driveway making it impossible. We had to drive back to our destination and then we were charged additional fees instead of saving money. I'll never rent from U-haul again. The entire experience wA terrible.

Brandi W. 
Clasificación:
3.0

Drop-off locstion after hours. Nothing to comment on...site shared with other businesses, not well marked and slightly out of town...

Thomas D. 
Clasificación:
2.0

No one there, no sign , return call took awhile .

Jane E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
3.0

The day I was at Santiam U-Haul the rental options were very limited. My selection was between two vehicles, a small truck and a large truck. I chose the small truck. I would have preferred a van or small enclosed trailer, but they were not available. I would suggest that you call ahead to find out if they have what you want. Chris, the store attendant was courteous, knowledgeable and efficient with the computer order and pleasant to talk to. The total rental process took less than 10 minutes. The small truck I rented had 48,000 miles on it but looked new inside and out. It rode great and was not intimidating to drive around town or in fairly heavy I-5 traffic.

James H. 
Clasificación:
3.0

Very helpful. Our original reservation was in Lebanon and would never go back. Reserved the trailer 30 days in advance, called 3 days before to confirm and on day of pick up was told the trailer was not available and he could not get anything we were out of luck. Called the albany location and he helped us immediately

Steohen J. 
Clasificación:
3.0

Make sure equipment rented is in the truck

CLIFFORD N. 
Clasificación:
5.0

Nothing employee was excellent

JESS T. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
2.0

very rude and unwelcoming.

Travis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy J. 
Clasificación:
5.0

The tire strap on one side was very short. Luckily we were towing a car with 15” wheels or it would not have worked.

TROY B. 
Clasificación:
3.0

It is a bit difficult to find the location. It takes usually 20-30 minutes to pick up the trailer.

Michael B. 
Clasificación:
5.0

Thank you always great help when renting at this location!!!

Luis C. 
Clasificación:
2.0

Internet shows 24/7 dropoff but I was unable to do so. There was a chain locked at the driveway. Ended up driving 30 extra miles back home when unsure where to go and coordinating ride share. It was frustrating! I returned the next day on lunch break.

PHILIP B. 
Clasificación:
5.0

Every thing was perfect and a very nice pleasant young man named Chris was helpful with any questions

emily B. 
Clasificación:
5.0

It was an okay experience but the guy that did my paperwork seemed kinda rood but it's ok

Andrew W. 
Clasificación:
4.0

throw away your computer system..trying to upload DL for early check in is a waste of time... I have better things to do with my time... This has been an ongoing problem over the years and its a bit tiresome. in this day and age.

BRITTON J. 
Clasificación:
5.0

Amazing customer service. Prompt and very friendly. Very easy to navigate yard.

Steven P. 
Clasificación:
5.0

I was very very happy with my experience. The gentleman that waited on me was very nice and explained everything to me so I would know what I needed to do. I will definitely come back to this location if I need to rent another moving truck.

Dorothy P. 
Clasificación:
5.0

Trailer turn in was easy. Office area was a mess due to being remodeled. Will most likely look great when they're done.

HANFERD M. 
Clasificación:
1.0

Both my girlfriend and I called multiple times through the day prior to pick up and on pick up day. The guy out there never answers his phone and there is know option for voice mail. When we finally connected he informed me that I never called and he had his phone on him at all times. After being very annoyed, I just decided to drop it and let him be right on the matter. lol. When my girlfriend went out to pick up the truck she could not find anyone at the U-Haul site for about 10 minutes. When she went back to the officers had returned. He must have not realized she was there because she could here the sound of a porno coming from the device he was on. Not sure if it was a phone or not. She felt extremely uncomfortable at the site and said the nan was very creepy.

john V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Agent was polite and worked through check out and return efficiently

Cary B. 
Clasificación:
2.0

We had to wait 40 minutes for the person working at the store to get back so he could inspect the truck as there was no one else to help out.

jacob T. 
Clasificación:
5.0

Given very professional service - nice people to work with - we will use again for sure!! TY!!

Mark M. 
Clasificación:
5.0

Went out of his way to help with directions as to where I was going. Great customer service.

Shirley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
1.0

Was charged for an extra day for no reason was at return location @ 815 am as I was told and the location didn't even open til 9am and then I see they didn't even check my truck in til after 4pm. Also went straight from albany to eugene will no other driving around so the 90+ miles is BS

Devin M. 
Clasificación:
3.0

When I booked this location to return it said I could return 24 hours and my husband and I get there around 7pm to take the truck back and the gate it closed and locked so we had to get up early and return the truck at 9am (the time the truck was due) because they were opening the gate at 9am. Very annoying to drive there and then drive back home without being able to drop it off.

Olmo A. 
Clasificación:
5.0

Chris was a big help

Joe D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lora G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

I will never rent a u- haul again

Rex L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
4.0

Two things..... 1 When I returned he stated that I didn't fill the tank to the same level I got...which was not true. You got extra from me. I am thankful I had my paperwork from Smokeworld to prove it. 2. I thought it was nice that due to logistics I got a bigger vehicle at no charge.

Patrice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank E. 
No se han enviado comentarios para esta ubicación.

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