Comentarios del cliente para Albany Helping Hands

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Albany Helping Hands

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Tim A. en

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El cliente no dejó un comentario.

Timothy N. en

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El cliente no dejó un comentario.

Jonathan B. en

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El cliente no dejó un comentario.

Greg S. en

Grado:

Nothing. Keep up the good work.

Linda L. en

Grado:

They were closed, which I expected, but it looked like the field at someone's house, not a business. At first I was reluctant to drop it off there, but since that's what my directions said, I did.

John W. en

Grado:

Good, helpful, knowledgeable operator.

Kathleen C. en

Grado:

I also missed the location - it wasn't marked well. It looked abandoned, BUT the person helping was very nice and this was an easy drop off location which is why I would recommend it.

Gale F. en

Grado:

El cliente no dejó un comentario.

kenny N. en

Grado:

We have always chosen U-Haul for our self moving needs, and have always felt U-Haul as treating us with excellence, in product, service and wonderful understanding if our time frame get messed up. However, this experience has been far less than unstatisfacory. The equipment at the Albany Oregon location was filthy. Napkins, soda dribbles on the walls of the cab of the truck, gravel on the floor boards etc. Windshield filthy as well. The clerk was pleasant and added a day to our rental, but this was not what we expected. Also...the reservation person, stated this equipment pick up location was a full service center. It was not. We were counting on being able to purchase; boxes, tap, bubble wrap, stretch wrap and more. But we instead, had to locate a Home Depot for these items at a higher cost and great inconvenience to us. On top of this, HomeDepot tape was poor quality. Nothing like U-Haul tape, which further frustrated us. Then, we found that the truck we rented was too small for what we explained we needed it for, and had to wait until 11:30 the following morning to rent a 6x12 trailer to hold the rest of our load. Then we had to drive the truck 30 miles round trip to Corvallis Oregon, to pick the trailer up. On the trip to Baker City, Oregon, the trucks transmission was not operating properly. At times, going down hill, the RPM's would be at 4500 threatening to blow seals in the motor. I used to be a mechanic, and this was not working correctly and needs to be addressed before being put out on the road again. I did explain this transmission issue to the drop off center in Baker City. Hope they put in a work order for it. The 6x12 trailer has a large buckle in the floor that we kept tripping over. This too, needs to be addressed for safety of future users. Very disappointed with the quality of the equipment this time. We love U-Haul and plan on using your equipment again around Aug 20th, 2019 and hope to have the great equipment you've usually provided us. Please, inspect your independent centers more throughly and maintenance of your fleet.

Mary D. en

Grado:

Clean the inside of the cab and get the bugs off the headlights, windshield and mirrors.

Linda H. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

Fix air conditioning

corinna Z. en

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El cliente no dejó un comentario.

Ian L. en

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El cliente no dejó un comentario.

Bryanne G. en

Grado:

The man who helped us at this location was just as rude as the other Albany, Oregon location. Really gave uhaul a bad taste.

Martha D. en

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El cliente no dejó un comentario.

Deanna F. en

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El cliente no dejó un comentario.

Peter M. en

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Did a fantastic job...

mike M. en

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El cliente no dejó un comentario.

Sean B. en

Grado:

Great customer service from the young gentleman

Albany H. en

Grado:

Great service, knowledgeable staff.

Jason P. en

Grado:

Chris is a good person, I liked working with him and I will utilize his services again.

Steve M. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

The dirt parking lot was full of mud puddles. The interior of the building is dirty, cluttered with disorganized paperwork on the counter and ants. There was an empty plastic water bottle on the floor along with dirt. The floor has not been cleaned for a long time. When I arrived a man walked across the parking lot toward me. I asked, "Are you the man I talk to about a truck?" He answered, "Yeah, when I'm open." It was ten minutes until 8:00 am. A much better response would have been, "Good morning. Yes. I can help you. Just give me ten minutes to open up." I do not want to rent any more items from this location and will find another U-Haul location for the future, which will be soon. I am moving to a new house and will need another moving truck within the next couple of months.

Janice F. en

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El cliente no dejó un comentario.

Alex J. en

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El cliente no dejó un comentario.

Gene C. en

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El cliente no dejó un comentario.

JENNIFER C. en

Grado:

The gentleman who checked it in was actually closed as it was Sunday however he answered his phone and was 1000000% willing to speak with me about leaving the trailer and he even called me the next morning when they were open to inform me that everything was all checked in and they took care of everything absolutely satisfied would definitely use again....no question

David S. en

Grado:

Nice guys. will be back

Wally J. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

El cliente no dejó un comentario.