rented a car trailer could have not gone any betterJerry Y.
Customer Reviews for Albany Helping Hands
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rhonda R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.ryan R.
Customer did not leave a comment.Karen N.
Great staff, clean equipment and building was also well maintained and had amazing a/c while doing paperwork was in and out in under 10 mins without an appointmentChristopher M.
Customer did not leave a comment.TOM H.
Customer did not leave a comment.Rachel L.
Customer did not leave a comment.Gregory H.
Customer did not leave a comment.Heather B.
Customer did not leave a comment.Stan S.
Customer did not leave a comment.mike P.
The check in process was a little confusing but I figured it out. I was half way through the process when I pushed something wrong and everything went away. When I tried to get back in to add photos it said I had completed check in. Hopefully that was not a problem.Susan C.
Improvement was only that I couldn't check in or out uhaul online. Note: the gentleman that checked me out for the rental was fast, efficient and nice. He made the frustrating situation much better by just getting it handled and knowing what he was doing.Kelli B.
Customer did not leave a comment.charles B.
Convenient enough location. Found a parking spot.Thomas S.
Easy access to the site. What? No cruise control? That would have been nice when traveling across the country!Mark B.
Nothing. Your rep Tony was great.! He was friendly, competent and thorough. In the future, when I get se U-HAUL I will go back here!Dee S.
Customer did not leave a comment.Laura D.
Antonio was super friendly and helpful.James K.
Customer did not leave a comment.Steve Y.
The truck was in immaculate condition. It drove like it was brand new instead of the appropriate 80,000 miles on the odometer. Steering, braking and transmission all worked very well. Thank you for the good service.GREG C.
Customer did not leave a comment.Laura D.
Customer did not leave a comment.Darrick L.
Everything was awesomemike F.
Antonio was absolutely wonderful. Very helpful and friendly.Jessika B.
Great customer service. It was super quick and easy, in and out with no issues. The staff were really friendly, I would 100% use these guys for my next moveCatrina W.
Customer did not leave a comment.Mark V.
The customer service was fantastic.Jennifer D.
Customer did not leave a comment.Mario F.
Customer did not leave a comment.RONNIE C.
I didn't even make it a mile away and the trailer came off the hitch on the freewayDavid N.
We've used uhaul multiple times. It has always been a wonderful and great experience. Very helpful. I would always recommend uhaulChris F.
We rented a trailer for one day, returned it the same day. Several days later when I got the receipt via email and checked my checking account we were charged for an additional 2 days.Don F.
They were very apologetic about the water leak issue and made sure that the issue was known by upper management! Thank you!Bonnie S.
Truck has exhaust and/or transmission issue. Consistent noise level in cab was between 100 to 104dB, which is dangerous at best. Suggest it be servicered soon. The counter staff at pick-up location were friendly and helpful.Matt R.
They did not open on time and the staff was not professional at all. And, the desk was covered in ants. Yuck!Katelyn G.
The gentlemen thar helped me were not very efficient with their computer for starters. Gave me the wrong keys twice. Ran outside as we were leaving for a hold on my friend which was not valid. It was someone else with the same license number. Complete waste of time. Not helpful or informative. Also as I had some complications with my move, I was supposed to drop off in the evening and couldn't so I called as soon as they opened. Was greeted with "oh I was just calling you" unlikely they were going out of their way to do anything. I explain and we make arrangements. He calls me back shortly after to inform me the truck I have is under reservation in like 30 minuets. Just a terrible experience I'm general to be honedbrian F.
The front desk was dirty and had ants crawling all over.Michael P.
The place was not clean. The help nonchalant. They did do the job okay;, though.Tom H.
A better computer system would be nice. I couldn't get my receipt on the spot as the system was taking too long. I left in good faith they would do the right thing. I could have waited, but I had to be somewhere. Which I had waited already 13 minutes. Thank you. They were very nice about it.Dianne V.
Customer did not leave a comment.mackenzie G.
Very friendly customer service.Mark J.
Customer did not leave a comment.Kassondra V.
The truck only had enough gas to go 40 miles as a starting point and the check engine light was on. It was frustrating to have to go get gas right away because of the low fuel. Other than that the person did call me ahead to let me know when the gate would be locked and that there was security on for my car so that was nice.Jessica D.
Customer did not leave a comment.Alexander R.
Customer did not leave a comment.Thomas H.
A way better experience than the day before at tires 4 less in Lebanon oregonAdam L.
Chris at the front desk was great!!!sandy J.
No commentKipp H.
Be a little friendly! A female said it was her first day and the male was pretty gruff with how he trained her! Made it a bit awkward! Other then that it went smoothly.Kipp H.
Customer did not leave a comment.Perry S.
No issue with drop off location other than the fact that it was changed from the location I selected and in a completely different city.Kristen C.
They were very flexible with our pick up time for the truck. Would recommend!!CAROLINE B.
The only difficulty was finding a place to park while I used the truck.Steven D.
Opened several minutes late, not a very nice facility, seemed a little sketchy, man behind counter not very friendlyBenjamin K.
The drop off location was friendly and professional. Thank you!Jon D.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Todd G.
This place was disgusting. I've rented a lot of uhauls over the years and this was the worst experience. The guy behind the counter had so much tobacco in his mouth that you couldn't see his teeth and he couldn't breath through his mouth. He was drooling down his shirt and onto the desk and the paperwork I had to sign! The truck I rented was also disgusting inside and smelled! The steering wheel and center arm rest were sticky and had what looked like tobacco spit in the cup holders. And, the guy didn't tell me they were closed on Monday and that no one would be around to open the gate so I couldn't even return the truck when I was suppose too and got charged an extra day!! Why uhaul lets this man rent their trucks is beyond me. I will never be back there again.Weston K.
Customer did not leave a comment.Pamela S.
Reduce rate.Hal R.
Customer did not leave a comment.Les D.
Customer did not leave a comment.Sarah F.
Customer did not leave a comment.Lori B.
Drop off location was very convenient but closed.Used app to drop off - easy to do. Not a large/full time facility. Little inventory.Allen D.
Customer did not leave a comment.David M.
Customer did not leave a comment.Larry W.
The equipment was mostly cleaned, but the cab of the truck wasn't very well wiped down and the liner in the bed of the pickup wasn't flush with the metal and it appeared there was debris trapped underneath. We just laid down a tarp in case the rain flushed it out and everything was great.Latisha H.
I had an easy excellent experience renting a truck here. Would recommend.Tamara S.
Keep up the good workChris B.
Location was horribly dirty. There were smoked cigarette butts just laying on the counter. Other than the truck getting a flat, it was okay though.sydwell A.
This was the most disgusting place I have had to go, in all of my life. I could have sworn they had bags of manure in the building, but come to find out, the stench was the people Working there ! there were cigarette butts littered all over the counter, old food, spot cups with chew spit. I'm not sure what the circumstances were for the man behind the counter, but it was appalling none the less. He had sweat, and chew stains on his shirt, and looked as if he had not showered in a month.. as my husband and I give him our infor, the man falls asleep, I politely repeated myself and he woke back up. And then he fell asleep again and again.. I would never advise anyone to use this location, especially during a pandemic. I was highly disgusting, and would like my money back !syndahl M.
Customer did not leave a comment.Mark H.
I am not a person who likes to complain about the location that I dropped it off was not clean the building was full of cigarette smoke I could not stay inside I have asthma and it's set it off sorry for complaining but I think something needs to change at that location as far as being clean and the non-smoking area but otherwise I have no complaint thank you so muchMary H G.
Easy convenient knowledgeable good place to rent a truckRobert L.
Too expensive for a one way. Had to haul it empty from South DakotaRoman S.
Santiam Hwy Location was poorly stocked. Man at the window was filthy. He was extremely unprofessional. Did not communicate well at all. Was very condescending when I asked a simple question. Rude. Will not be going back to that location. One of the lights on the truck was burned out.Marie F.
They helped me out in a pinch. Thanks.juahn B.
Nothing. I got fast, courteous, accurate service, the equipment was ready when I needed it, and I received helpful instruction when I asked for it. I can't think of anything to do better.Michael S.
Customer did not leave a comment.Mark D.
I was charged three times for the single use service and was able to get no help with the issue other than being told I should contact my bank. This is very concerning considering I almost didn't have enough to cover the cost. I also was not aware of the charges until after returning the equipment and seeing my bank statement.Carter P.
Customer did not leave a comment.Derrick J.
Customer did not leave a comment.Dan K.
Quit locking gate and any access to be able to drop equipment off and quit charging bogus extra chargesBRANDI W.
The guy that worked there was not friendly. Smelled like alcohol. I don't know if it was that or the massive amount of chew falling out of his mouth. It was disgusting. If I need to rent another U-Haul, it will not be at that location.Ginger N.
Man in charge was rude apparently he was not just having a bad day he was rude when I picked up the trailer he was rude when I drop it off will not deal with that site againDavid W.
Absolutely the best service.Thomas L.
There was no parking available for personal vehicles to be parked while using the Uhaul. The male that rented me the truck was rude, it was hard to hear him through the plexi glass window and when it was clear he needed to speak up, he yelled and acted put out of the inconvenience of repeating himself. Not to mention he had a large amount of disgusting chew and spittle hanging from his mouth. I will never go to that location again.Carrie D.
Customer did not leave a comment.ARTHUR V.
The representative was rude and the van was not clean. Very disappointing.Guinevere T.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.HEATHER K.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.STEVEN G.
Great Customer service and representative was very courteousEdwin W.
Customer did not leave a comment.Michael W.